Business Profile

Auto Rentals and Leasing

ACE Rent A Car

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for ACE Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

392 total complaints in the last 3 years.
146 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I left my cell phone in a Red Corolla on Feb sixth. As of today I still don't have my cellphone. I've called Ace Rent A Car and *****/***** who have not been any help. It was the worst experience of my life using this company.
Business Response
Date: 02/24/2023
*****,

Thank you for reaching out to us through the BBB. I have documentation stating that the manager has tried to reach out to you multiple times but your phone has gone straight to voicemail. Please email us at ************************************* at your earliest convenience so we may further assist you.

Thank you,

ACE Customer Care
Initial Complaint
Date:02/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Against:Ace Rent a Car in ****** ******* ************************. ************************ 2 Transactions on my Credit Card One is valid $323.60 = $200 hold to be returned (hasn't been as of 2/16/2023) & $123.60 actual valid cost per Car Rentals.com One is invalid $$442 = $350 out of state charge (not on Car Rentals.com and not on pad I signed) + $92 in taxes I have a video recording of the conversation full conversation with the agents at Ace agreeing that the out of service area charge is not ever displayed on the screens where I initialed and signed. My signatures were then transferred to a printed document and given to me (folded in thirds) and I was told to show that to the parking attendant on the way out. On the bottom of that printed page is a statement about the service area and $350. I did not read the document, until after I was notified of the charges.
Business Response
Date: 02/17/2023
Hello ******************,

Thank you for reaching out to us through the BBB. I have reviewed your account and show your final charges as $565.86. Any remaining amounts being held for your security deposit will reverse back to your account within **** business days. The out of state fee in question is a valid charge the location noted that you traveled to ************ when the vehicles are restricted to ********. This restrictions is listed prior to you booking in the terms in conditions, our website, at the rental counter on signage for customer viewing, as well as your ********************** contract that you signed and accepted the terms for. There will be no refund for this fee because this restriction is clearly placed in multiple places for transparency for the customer.

Thank you,

ACE Customer Care
Initial Complaint
Date:02/05/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took a vacation in December 2022.Part of that involved renting a car in *********.I booked through the car online through Expedia which sent me to carrental8.com.I also took a collision insurance policy offered by rentalcover.com.I was supposed to owe nothing upon picking up the car, but that was not my experience.Most details are in excerpts of e-mails sent to below:1. carrental8.com Hello,Attached is the rental agreement related to Booking # ********.I have a number of questions:1.I paid crarental8 $221.60, but only see a $150.66 credit applied on this rental agreement. What happened to the rest of the money ($70.94)?2.I prepaid rentalcover for collision insurance. I was told by *** that I had to pay for liability insurance in order for the collision insurance to be valid. This is a predatory practice and amounts to an additional $79.80 in charges I should not have had to pay. If in fact I needed to pay for the liability insurance to get the collision insurance, I would have opted out of both. ******************* was $60 + liability insurance was $79.80 = $139.80. This is essentially doubling the cost of the rental.3.I was supposed to be in and out of this rental with no additional money except for fuel, but as you can see that was not the case. I am extremely dissatisfied with this experience, but am giving you the opportunity to rectify this situation.Thank you for your attention to this matter.Regards,******************************* ************ ************************ 2. Ace Rent-a-car From: ******************************** (KW-US, USTA) <************************> Sent: Friday, January 20, 2023 6:50 AM To: ******************************** Subject: Rental Agreement ******************** am writing to express 2 things.1.The vehicle I rented was very nice and served my needs well. Very satisfied with the vehicle itself.2.The rental process was highly unsatisfactory.a.I booked online through carrental8.com b.I also purchased collision coverage through rentalcover.com c.I prepaid for this rental and was supposed to owe nothing when I picked up the ********** I picked up the car I was told I had to purchase the liability insurance in order for the collision coverage to be effective.i.I explained I had liability coverage through Progressive for my personal auto policy and produced my proof of insurance.ii.I explained I did not want to purchase liability insurance through Ace.iii.The agent claimed I would not get the car if I did not purchase the liability insurance despite the fact I already had insurance.iv.In the end I gave in and purchased the liability insurance (under protest) to secure the car and not derail my plans.This practice is unacceptable, predatory, and will not be tolerated.Your agent lied to me repeatedly and essentially held the car (and thus my plans) hostage to get whatever commission she gets from selling the insurance.I am giving you an opportunity to investigate this and offer me a refund of the insurance to remedy the situation.If there is not a satisfactory resolution within 2 weeks, I will proceed with the next steps.I would also suggest you take a look at your incentives which are driving this terrible culture with its complete lack of integrity.Regards,******************************* ************ ************************ Neither of these e-mails resulted in a satisfactory result.
Business Response
Date: 02/07/2023
Hi,
Hello,
Thank you for reaching out to us through the BBB. Your rental agreement shows a lesser amount because the third party collects commission for this booking regardless you were not charged anything additional for the booking for the rental portion. The requirement for liability insurance is mandatory as well as the collision. I show only that you were charged for liability so there was no duplicate charge there. This requirement is fully disclosed in our renter qualifications. I've included an excerpt of the qualification below.
Renter Qualifications
-Proof of FULL INSURANCE COVERAGE (collision and liability) that will transfer to the Rental Unit MUST be provided at the time of rental.
I show that the liability coverage was signed and accepted for in the contract that was presented to you. Unfortunately, we are not able to provide a refund of the insurance for this booking.

Thank you,
ACE Customer Care
Customer Answer
Date: 02/07/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]
You fail to comprehend the complaint. My complaint is entirely around the liability insurance which I was forced to take in order to get the car despite having personal liability insurance that covered it.
You refused to even look at my proof of insurance at the time of rental and insisted I must purchase liability insurance through Ace to rent the car. I tried to decline coverage and offered my ********************* documentation, but it was flatly refused without even looking. Yes, I eventually accepted the liability insurance through ACE in order to get the rental car which was crucial for my plans. My plans were held ****** until I accepted the liability insurance. This is completely unacceptable. Your business practices need an immediate review to understand what is incentivizing your employees to act this way. I suspect they get some kind of commission from these insurance policies and that is what is motivating this ruthless behavior. This practice is predatory and intolerable.

Regards,

*******************************

Business Response
Date: 02/08/2023
*******,

Thank you for your response. We have looked into your case further and since you've signed and accepted the rental coverage within your rental contract we are not able to provide a refund for these coverages.

Thank you,

ACE Customer Care
Customer Answer
Date: 02/08/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]
With the way you've trained/incentivized your staff, rejecting coverage is not really an option if you are counting on a rental car.
As explained, the only reason I signed is because your staff blatantly lied and would not even look at my personal coverage.
I agree, I did sign, but it was under protest as a direct result of your employee insisting that I must purchase liability insurance through Ace in order to get the rental.

Regards,

*******************************
Initial Complaint
Date:02/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Booked rental car from Ace-Rent-a-Car in *******, ** with a cost total of $193. When picking up the rental car, we were given a price of $195 plus a deposit of $200. A total of $395 was charged to our credit card. We were told the deposit would be refunded once the car was returned on 1/17. We returned the car with a full tank of gas in the same condition in which we picked it up. We waited the 10 days that was reported to be the processing time for the reimbursement. We have been trying to contact them since and have left several voicemails but still have not heard back from them. We contacted corporate who said they would be emailing us and opening a claim on 1/31, yet, once again, we have heard nothing since. We would just like our money refunded as we were told that it would be.
Business Response
Date: 02/07/2023
Hello,

Thank you for reaching out to us through the BBB. I show on the invoice you sent over you added additional items at the rental counter resulting in additional charges. I show you added the tire and windshield protection and liability insurance. With the additional coverage added your invoice totaled $395.84. The billing is correct on our end.

Thank you,

ACE Customer Care
Customer Answer
Date: 02/07/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]
We did not opt to add anything to our rental. When reserving the car, I did not opt for the insurance. Despite the invoice we were told by the employee at the ******* location that the extra $200 was a refundable deposit that we would get back upon return and we did not request any additional charges or insurance. At best this is deceitful practice and at worst its fraud. It was 4 in the morning, we had an upset infant and we were told it was a standard rental agreement with a $200 deposit.
Regards,

*****************************

Business Response
Date: 02/08/2023
**************,

I show that you purchased both coverages and signed and accepted them in your rental contract. Unfortunately, since the policies were signed for we are not able to provide a refund for the coverages.

Kind regards,

ACE Customer Care
Initial Complaint
Date:01/27/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a care from Ace Rental in *********** and reserved the car for $176. Upon checkout with a virtual sales person we were told we had to use their insurance due to **************** laws, although we mentioned 3 separate times that we already had our own insurance. We made it extremely clear to the virtual agent that we did in fact have insurance, and he was adamant we could not take the car without it. After returning the car, we were still concerned that this was incorrect and an in person agent informed us we should have been given an option to decline insurance. She said we could file a ticket with customer support, who has denied any help in fixing the situation. Instead of paying $176 we now were charged $362.
Business Response
Date: 01/27/2023
Lauren,

The rental location has responded with the following below.
customer did only accept liability protection and all other protection and services have been declined. customer did sign and was given a paper copy before leaving the lot. unfortunately the rental has been closed and we can not issue any refund.

Thank you,

ACE Customer Care
Customer Answer
Date: 01/27/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

There is video and audio evidence of us trying to decline the insurance 3 times. All times we were told by the agent that we MUST accept the insurance. We were not given an option to decline this insurance.

Regards,

***************************
Business Response
Date: 02/02/2023
******,

As previously stated the insurance was signed and accepted for. There can be no refund for the policy since you signed and accepted this in your rental contract.

Kind regards,

ACE Customer Care
Customer Answer
Date: 02/02/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
ACE has continued to deny that they forced us into insurance that we already had. This is a true SCAM. I will leave reviews everywhere for this terrible service and experience.

Regards,

***************************
Initial Complaint
Date:01/23/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I rented a car on January 16, 2023 from Ace Rent a Car at *************** airport. I used Priceline to rent the car. The price was $97.16. However, when I checked my credit card statement, the charge was ******.The company notified me about deposit of $100, however, 97.16+100 is not ****** I contacted Ace support it turned out that I was charged for additional insurance even tough I refused it at the counter along with other additional charges such as gas refill and sun pass. The latter charges were not included, but additional insurance conveniently was. Ace customer support refused to solve the issue and adjust charges. I m including screen shots of the chat.
Business Response
Date: 01/27/2023
Hello,

Thank you for reaching out to us through the BBB. As stated in our previous correspondence the insurance was signed and accepted for within your rental contract. Unfortunately no refunds can be processed for this since this was signed and accepted for when you picked up the rental unit.

Thank you,

ACE Customer Care
Initial Complaint
Date:01/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently rented a car for 1 week (12/03 - 12/10 from ACE *** location via priceline, picking up 12/03/2022. the quote was $99.99 total including taxes and fees. upon arrival we were offered an upgrade that i was told would cost another $20 making the total rental for the week $119.99. this initial charge turned into $246 when I called in to extend for a few more days until 12/12/2022, this was. the total charged was $473.33, this is incorrect or I was lied to at the *** desk. I have now been charged another $38.41 with no explanation. the. car was returned with full fuel and damage to the car before taking was recorded. I understand the cost of extending but not the increase from $119.99 to $246 for the initial week. i have made multiple attempts to contact the company. I filed a form on the website 3 times and each time received an email advising me to call "Thank you for contacting our ACE ************************* Please contact the *** location or call us at ************* Depmt : Ph# ************* ***:Ph#************* Option#:7" I have made many attempts to call but can only get a voicemail and have left messages with no response.I am only looking for a refund of the overcharge of $126.
Business Response
Date: 01/20/2023
*****,

Thank you for reaching out through the BBB I have opened up a case for you on the charges. When I receive an update from the *** team I will reach out to you with a resolution to this case.

Kind regards,

ACE Customer Care
Customer Answer
Date: 01/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I RECEIVED AN EMAIL REQUESTING THE CONFIRMATION NUMBER WHICH ACE RENT A CAR ALREADY HAVE WITH THE INITIAL COMPLAINT. THIS APPEARS TO BE DELAYING TACTICS. CONFIRMATION NUMBER PROVIDED.

Regards,

*****************************

Business Response
Date: 01/26/2023
Hello,
I have found your ticket in our system and I apologize that I did not see your confirmation number. By no means was that meant to be a "delaying tack tick". The communication that was sent to you has resolved this case already. I have attached this below for your verbatim as well. This is the information that the *** branch has provided in regards to your rental case. We sent this to you January 24th at 4:38pm.
*** branch response:
The customer booked a car to return on ******* but like he has mentioned customer wanted to extend till the 13th and once again was given the total for the extra days to extend.
Customer did sign accepting the total charges as it appeared on the screen with a grand total before customer inserts his credit card and customer had to sign and hit ok to agree to the total before we can open the agreement. I have also added a pic showing the upgrade was on his invoice before leaving the lobby as well which was handed to the customer before leaving to look over and give a break down of the total
The customer also filed a charge back with his credit card company on Chargeback 12/23/2022 $38.41

Since you have opened a chargeback with your card company for this and have signed for the coverage we are not able to process a refund for this on our end.

Kind regards,

ACE Customer Care
Customer Answer
Date: 01/30/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The Ace agent at ***, during car pick up, explained the upgrade would cost $20 for the week. this question was asked multiple times. please review cctv footage .
the response from ace does nothing to answer this and their included copy of an invoice is cut off on the right hand side missing vital information as was the copy handed to me.
I repeat, the agent stated the rental upgrade would be $120 fior the week. Repeating misinformation does not resolve thios issue.
Regards,

*****************************
Initial Complaint
Date:01/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a car via hotwire on Wed, Nov 30, 2022. At time booking, I've been charged $179.18 for 5 days car rental and $111.22 for Taxes and fees, equal $290.40, and on the page there is no where saying I need to pay more. When we arrived ACE Car Rental at DFW airport, they charged me $210 more, saying that is tax. SecondlySo the total of the car rental become $509.10. However, the invoice amount is only $478.35. First of all, the advertisement is totally misleading and false. Ace Car Rental are so deceiving by not listing the correct price, and add all the hidden price when you arrive at the facility. Secondly, they send me an invoice with incorrect amount. When I asked them to provide an invoice of the amount for what I've been charged, they can't. And they also can't refund the price difference. I will never rent from ACE and will advice all of my friend not too.
Business Response
Date: 01/16/2023
Hello,

Can you please confirm your rental agreement number or ACE confirmation number for this booking? Unfortunately, I'm having trouble finding your booking in our system.

Thank you,

ACE Customer Care
Initial Complaint
Date:01/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
RA#: LAX-****** I reserved a vehicle for a week for a total estimated price of $85.88. I arrived at ACE Car Rental at ***, Wednesday, 1/4/23 at approximately 6:45 PM. My virtual rental Agent *****, was pushing to upgrade and add unnecessary purchases to my rental, but I declined all. I inquired about adding an additional driver (AD), he said it would only be $14, so I added a driver. After an hour of waiting for my vehicle and the printed contract, I saw that the charges for my AD was $14.99/day which added about $105 to my original reservation, so I asked them to remove the AD since it was not a necessity. The in-person agent and the ** over the phone REFUSED to remove the AD, even though we hadnt left the lot. The agent and I had an hostile exchange when he refused to let me speak to the **. I left the facility at 8:03 PM and they called my AD, not me, at approximately 8:30 PM claiming to have reported the vehicle stolen. This was a shock to me because according to the agent at the counter, I already completed the paperwork, no changes could be made and the vehicle was in my possession, but I guess that only applies when it benefited them. Nevertheless with that threat, I returned the vehicle the next day at approximately 6:30 PM.I asked to speak with a manager, both agents present lied about the time the ** would be available and the agents refused to provide their names. My contract should be voided and not charged for the one day I had it, since they basically threatened to have me arrested for a vehicle I paid for. I didnt even drive the vehicle except to my home that evening and back to the rental agency on 1/5/23. I ended up paying $20 for a Lyft to get to work Thursday, in fear of the police pulling me over and arresting me for a crime I didnt commit based on whatever fraudulent accusations they reported to the police. After my horrific experience and witnessing how they treated other customers, this company should be out of business.
Business Response
Date: 01/16/2023
Hello,

Thank you for reaching out to us through the BBB. I have gone ahead and created a case for you so we can investigate this further. When I receive additional information I will reach out to you acordingly with an update. I look forward to speaking with you soon.

Kind regards,

ACE Customer Care
Business Response
Date: 01/18/2023
Hello,

The rental location has adjusted off the additional driver fee to your original payment method as of 1/17. The total refund was $23.46. This will reflect back to your account within 3-7 business days.

Thank you,

ACE Customer Care
Initial Complaint
Date:01/06/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car through Priceline.com for this business. When I arrived on 12/31/22, the front desk employees were pleasant and treated me with professional courtesy. I had an unsafe vehicle and was treated with utter unprofessionalism when I asked for a different vehicle!!! I felt very unsafe the day I picked up my car: the windshield wipers weren't functioning properly, and when I went back, minutes after leaving, the technician made me feel so uncomfortable and unsafe and trapped (pretty sure he was high). All I wanted to do was leave in a safe vehicle. A few hours later, the car notified me that the passenger headlight was out. When I called to location, I was given 2 options: bring it back (2 hours round-trip) that night, unsafely, to swap it out, or "change the bulb and bring them the receipt". The car was damaged on that side, and I'm not a bodyshop, so I couldn't just "change the bulb". I called the corporate office to ask for a refund, and they told me that the local office had to do that. When I returned the car, the branch manager was so rude and was so insistent that she called me and I kept hanging up on her, which never happened, but I was wrong because "that's what I did". I even showed her my call log on my phone, and she kept telling that I was rude and that she tried to call me. I am not a rude or dishonest person, but I made to feel like a liar and an awful person in front of 4 other employees. I am looking for a full refund of my rental of an unsafe vehicle. Priceline.com has also refused to refund my money saying that I used the vehicle for the entire reservation. I was 2 hours away from the location and didn't have time to return for an exchange. Attached is my receipt through Priceline.com.
Business Response
Date: 01/06/2023
Hello,

Thank you for reaching out to us through the BBB. We have emailed you directly with a resolution to this case. Please check your email and respond with confirmation at your earliest convenience.

Thank you,

ACE Customer Care
Customer Answer
Date: 01/10/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The business says that they have emailed me directly and are awaiting my response. I do not have an email from the business or any resolution on my complaint. Please advise.

Regards,

***************************

Business Response
Date: 01/11/2023
Apologies,

I've gone ahead and sent this over again. Please respond at your earliest convenience.

Thank you,

ACE Customer Care
Customer Answer
Date: 01/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

I guess that paying $0.01 for the car rental is better than what I was originally charged. (They charged my credit card $200.01 for the deposit and refunded $200.) Priceline has processed the full refund at this point.

Thank you for your assistance in this matter!

Regards,
***************************

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Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

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