Business Profile

Auto Rentals and Leasing

ACE Rent A Car

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for ACE Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

392 total complaints in the last 3 years.
146 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/05/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from ACE *** on 10/5/22-10/8/22 while visiting **********. After returning the car I received no further communication from ACE whatsoever. On 11/21/22 I received an email from a company called CVM (citation violation management) requesting me to pay a toll charge of $59 on behalf of ACE. There was no attempts made by ACE to collect any toll charge from me prior to this. I contacted both ACE and CVM to ask for a breakdown of the charges and why I was never contacted to pay the toll in the first place. Neither of which could be answered by either company. Its clear that this system allows CVM to collect fees from ACE customers as a profit leaving them no recourse!
Business Response
Date: 01/11/2023
Hi,

We thank you for reaching out to us through the BBB. As stated previously in our correspondence that within your signed contract you agree to pay all tolls that occur during your rental. Unfortunately, their is nothing further that can be done with this. As this was stated in the signed rental contract.

Kind regards,

ACE Customer Care
Customer Answer
Date: 01/12/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]
I was more than happy to pay for the toll charge I incurred but I was never informed of it by ACE and it was already paid by them anyway according to the ********** tollway. The fact that I was never informed prior to them paying it means there is a concerted effort on their part to make a profit off customers by charging exorbitant fees after the fact.

Regards,

*********************
Initial Complaint
Date:12/29/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a reservation for a car for 2 days, costing $100. I made my reservation, and upon getting this car, the agent informed me that the car had a 100 mile radius for driving, and wed need to purchase the unlimited mileage package for driving greater than ****************************************** the contract and the reservation agreement. Bait and switch gimmicks like this are unacceptable, and we left frustrated. Id like a credit towards this reservation and for action to be taken on predatory behavior like this.
Business Response
Date: 12/30/2022
Hello,

The mileage restrictions is stated within the terms and conditions within the booking information as well as the ACE Rent A Car website. This restriction is for local renters. From what I show the rental was never used so their is nothing to refund on our end.

Kind regards,

ACE Customer Care
Initial Complaint
Date:12/24/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As a ******** renting a Car in ******* through Kayak/Qeeq.com/ACE in ********** for a ****** Kicks or similar (they said they didnt have it so gave me a Jeep smelling of MJ and low tire warning) along with waiting over an hour I met a person via a monitor so that I may pick up the vehicle without further delay.Monday, December 5, 2022, 12:00 PM ******************************************************************************************************************************* Monday, December 12, 2022, 9:00 AM ******************************************************************************************************************************* Told them specifically I did not want any upgraded insurance as I have purchased it online ($119.92 CAD) He said so you just want the standard to which I replied yes. The cost of the vehicle for the 7 days was $224.59.I was very shocked to see two deductions for a total of $797.94 CAD when the agreed to online price was $224.59 + $119.92 for a total of $344.60. In speaking with Qeeq they stated I took further car insurance but here is their statement when I booked "Since the package you chose didn't include Collision Damage Waiver and Theft Waiver, you would need to present your own insurance or purchase at the counter. If you need any assistance, please kindly feel free to contact with us and send us related documents." followed by their new statement "And they replied us that you were charged extra for Renter Liability Waiver and Roadside Assistance Protection, and corresponding tax and surcharge. The total amount for extra insurance is USD324.15. The final invoice is attached. The amount charged by the rental location is in USD."I have been deducted $453.43 (CAD) by Ace Rent a Car ond Dec. 12 I have been deducted $224.59 (CAD) by Qeeq, ****** on Dec. 10 I have been deducted $119.92 (CAD) by Allianz Global Assistance, Cabridge on Dec. 5 2022.These number do not add up for a car rental of 7 days. I rented for $224.59 (CAD) plus $119.92 (CAD) for the Insurance by Allianze Global.The total of 1 + 2 + 3 comes to $797.94 (CAD) My agreement was to pay for $344.60 (CAD)Why have I been chared $453.34 (CAD) over to that in which I agreed to pay for the rental and insurance?$797.94 - $344.60 = $453.34 (CAD) that has been taken from my **** as Extra.
Business Response
Date: 12/30/2022
*******,

Thank you for reaching out to us through the BBB. I've gone ahead and opened a ticket for you on this and have escalated this to the management team of the *** branch to look into further. When I receive additional information I will update your case acordingly.

Kind regards,

ACE Customer Care
Business Response
Date: 12/30/2022
*******,

We have sent an email over to you with a follow up from the *** rental location.

Thank you,

ACE Customer Care
Initial Complaint
Date:12/23/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reserved a Mid-size SUV for $381.83 for 10 days and received an ACE confirmation number ENV13634000 for the booking. When I go to the counter, they told me they did not have the Mid-size SUV I reserved and only had a downgrade of a small sedan car or upgrade for a full size SUV. The full size SUV would be about $200 more and the downgrade would be the same price. I could not afford the upgrade and had to go with the downgrade since I could not cancel on the pick-up date. I do not see how they can justify not reserving my desired car and then charge me the same price for the downgrade. It was all around a terrible experience.
Business Response
Date: 12/30/2022
********,

Thank you for reaching out. We have reached out to your directly through email to help resolve this case.

Kind regards,

ACE Customer Care
Initial Complaint
Date:12/15/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filled up the gas tank right before dropping the rental back off. They are trying to charge me a fuel surcharge even though I filled up the truck to the top.
Business Response
Date: 12/20/2022
*****,

Thank you for bringing this to our attention. We have opened up a ticket for you and have reached out to you through our customer care email to confirm this. When we receive more of an update we will update you accordingly.

Kind regards,

ACE Customer Care
Customer Answer
Date: 12/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

They posted a refund back onto the credit card for the fake charge of a fuel fill up. The fact that this has happened to so many people is reason enough to never rent through them. This is not an every now and then problem, but rather a reoccurring scam. I shouldnt have to take extra time to correct their scam and make sure I dont get a scam fee for a fake fuel fill up when it was fill to the top before dropping back off.

Regards,
***********************
Initial Complaint
Date:12/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On the evening of November the 17th of this year I flew into ***** on a vacation. I went to pick up a rental car which was a ****** Carolla at ace rent a car at the ***** Airport. One of the item I had to pay for the rental car was a security deposit. The representative at ace rental car said I would get in back in a refund for the deposit. After my vacation was done and I return the rental car back to ace rent a car on November the 22nd, I've checked my bank account for the security deposit and was never refunded to my bank account. I've called ace rent a car at the ***** Airport recently and was to the refundcwas indicated already but still haven't received my refund. The booking confirmation is EXS13456846. Thanks, I hope this gets resolved and I can get my refund for my security deposit Sincerely,***********************************
Business Response
Date: 12/20/2022
********,

Thank you for reaching out to us through the BBB about your deposit. We have sent an email to you through our customer care email to help you further. We look forward to working with you further.

Kind regards,
ACE Customer Care
Customer Answer
Date: 12/23/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The company did provide a response and ask about the situation and email them a response about what happened. I told them I still haven't received the refund for the security deposit and it still was showing ****** from when I emailed them earlier this week. I've tried to send a email to them about the refund but as I just checked my email, I still haven't a got a response yet. Thanks

Regards,

***********************************
Business Response
Date: 12/30/2022
********,
Your final total for the rental was $659.31 which was explained when we sent your receipt over. This was not a deposit this was for the total cost of your rental. Their is nothing that needs refunded. You were charged correctly.

Kind regards,

ACE Customer Care
Initial Complaint
Date:12/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a rental car for a total of $324.75 in advance. On Nov 2, 2022 when picking up the car, the front desk asked about insurance that I declined by presenting my insurance, charged additional tolling fee, told me to sign on a small device (similar to those on grocery store), handed me the key and the agreement including a checkout slip, and then told me "go to the *** parking area, click the key and you will find your car. There was no attendant there so I did a work-around and saw a few scratches. The car was parked so close to another car on the left, its side mirror folded in, I had to walk side-way to squeeze in and drive the car. Later when arrived at the hotel, we noticed a dent on the driver-side like the car was hit by something. The dent is small and less visible than the scratches on the car and it cannot be seen when one stands close to the car. I realized at that time why the car was parked so close to the car on the left*** doesnt want me to see the dent. On Nov 9, when returning the car, I told the attendant about the dent and scratches. He walked around, agreed that the dent was there and they didnt **** that kind of scratches and the dent, so he ****ed Full (for gas tank) on the checkout slip (attached), handed it back to me, and took the car key. We left. On Nov 18 I received a call from my insurance and an email from Rockport Auto Claims about rental damage claim. I explained to both what happened. I also wrote emails to ***************************** trying to resolve the issue.On Dec 2, Rockport Auto Claims sent me a bill of $5,887.97.Complaint:1) I didn't damage the car so I am not responsible for the claimed costs 2) *** and Rockport Auto Claims refused to send me any photos of the damage 3) *** has committed fraud by hiding the existing dent and by filing rental damage claim even though the on-site attendant agreed the dent was there before I took the car.
Business Response
Date: 12/15/2022
Hello,
Please reach out to Rockport Auto claims for further investigation on this. Their email is ****************************** and their phone number is ************. Unfortunately, their is nothing further that can be done on our end when the claim has been given to Miami's claims department at *************.

Thank you,

ACE Customer Care
Customer Answer
Date: 12/15/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have attached the bill of $5,887.91 from Rockport Auto Claims, which says "ACE Rent A Car has asked that RockPort Auto Claims pursue this claim!" My complaint is that I didn't damage the car and the checkout slip (also attached) proves that: 1) I didn't see the small dent on the car because ACE parked the car in the way that I couldn't see it; 2) when returning the car, the attendant checked the car and agreed that the dent was there before I took it. He ****ed "FULL" on the slip but didn't **** any new damages.
I don't know the relationship between Rockport Auto Claims and ACE, but ACE should never asked Rockport to contact me or to send me the bill.
In addition, ACE also charged additional $200 on my credit card and forged a Customer Invoice on 11/28/2022 to fool my credit card. If there was a new damage to the car at the time when I returned the car, they should have told me about $200 charge, give me the invoice to sign, and record specific damage on the checkout slip. They didn't do any because the attendant agreed the dent was there and is too small to **** on the checkout slip.

[Provide details of why you are not satisfied with this resolution.]

Regards,

*********************

Business Response
Date: 12/20/2022
Hello,

As stated in our previous correspondence. Please reach out to Rockport Auto claims for further investigation on this. Their email is ****************************** and their phone number is ************. Unfortunately, their is nothing further that can be done on our end when the claim has been given to Miami's claims department at *************.

Thank you,

ACE Customer Care
Customer Answer
Date: 12/21/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The merchant's response simply demonstrates its fraudulent business practice again: They wrongly accused me for damaging the car without any evidence and they submitted the claim to their insurance--Rockport Auto Claims. They want me to talk to Pockport Auto Claims, I did! And Pockport Auto Claim did talk to the merchant. But the merchant refused to accept the responsibility for their car damage nor provide any evidence that I did the damage.
The resolution I want for this claim is that the merchant to accept the responsibility and tell their insurance that it is the merchant's responsibility for the damage.
In addition, my credit card forwarded a customer invoice received from the merchant (attached). It is clearly a forged one so it is another fraud committed by the merchant: They didn't tell me anything about the car damage at the time of returning the car and they didn't charge me anything at that time (the full rental was paid at the time of pickup). They charged my credit card on Nov 9th and Nov 10th for $146.56 and $53.44 separately, without my permission, and made a fake a Customer Invoice on Nov 28 when my card insurance contact the merchant.
Regards,

*********************
Initial Complaint
Date:12/12/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/18/2022 my van was parked in front of the Ace Rent A Car located at ***********************************. in ******************* 29418(My daughter is an employee and was using my van). The shuttle bus hit my parked car. The manager, ****, convinced my daughter not to call the police to make an accident report. Stating the company would pay to get my van repaired. **** wouldnt initiate contact with me in regards to the repairs, so I took my van to my body shop. Today is 12/12/2022, my van is at a repair shop and the manager wont approve the cost for the repairs.
Business Response
Date: 12/15/2022
********,

Thank you for reaching out to us through the BBB. We have created a ticket for your case and will be emailing you shortly with confirmation of this.

Thank you,

ACE Customer Care
Customer Answer
Date: 12/22/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The company didn't say they **** pay for the repairs to my vehicle. I have called and left messages in the past, and my calls have gone unanswered.

Regards,

***************************
Customer Answer
Date: 12/28/2022
Better Business Bureau: The response from the business doesn't address the issue. I would like to have the repairs on my vehicle, paid for by the business.

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

***************************
Business Response
Date: 12/30/2022
Hello,

Our ********** location has advised to please reach out to their office directly to work on this issue. Their phone number is  ************.

Thank you,

ACE Customer Care
Customer Answer
Date: 12/30/2022
Better Business Bureau: I have been in contact with the manager of the **************** location. I have to initiate contact with him, and there are times that he doesn't even respond to me. I have reached out to ***** as well, she spoke to me one time. She too has started to ignore my text messages.

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

***************************
Business Response
Date: 01/05/2023
Hello,

As stated before our locations our independently owned and operated. To take care of their you need to reach out to the ********** office. Our ********** location has advised to please reach out to their office directly to work on this issue. Their phone number is  ************. They have advised that you have been in contact but they have had trouble getting ahold of you. Please reach out to them about your claim.

Thank you,

ACE *************
Customer Answer
Date: 01/09/2023
Better Business Bureau: *********** made the payment for the repairs today. The dispute has been settled.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
***************************
Initial Complaint
Date:12/09/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We rented a ****** Sentra from Ace Rent A Car at the Sonoma County ** airport and drove it from ********** ** to ******** **, then returned it to **************, Sept. 3-9, 2022. On Sept. 3, 2022, our credit card was charged $544.34, and on Sept. 10 an additional $754.35. Upon our inquiring about this additional charge, we were informed that the contract stated that an additional $0.39 would be charged for out-of-state mileage. Quite apart from the fact that $754.35 divided by $0.39 gives far more miles than we actually drove (**** vs ****), we do not believe that we should have been charged at all that out-of-state fee. We are asking for a refund on our credit card.More in detail, when both of us signed the contract, the desk clerk reviewed for us what we were signing, item by item on the left-hand side of the contract, starting with optional collision damage waiver and ending with unpaid ticket violations, at the bottom. We then signed the contract. Our key contention is that she DID NOT MENTION OR ALLUDE TO the Geographic Restrictions box; had she done so, we both would have immediately objected (we were both going over the contract with her), and specified lower-range car (e.g., a ****** Versa) to avoid a huge charge, since we were driving to ******** and back. Either through design or negligence, she did not draw our attention to that policy. Granted, we signed the contract, and that box is clearly in the contract. Our response is that in drawing our attention so thoroughly to the SIX other policies, pointing to each with her finger, the clerk effectively (perhaps by design) **** our attention away from the out-of-state charge section. We contend that that vitiates our examination of, and consent to, the contract.
Business Response
Date: 12/15/2022
Hello,

Thank you for reaching out. The geographic restriction is listed within our terms and conditions prior to booking. This is listed at time of booking and on our website policies. Unfortunately, their isn't anything that can be done with this charge.

Kind regards,

ACE Customer Care
Customer Answer
Date: 12/16/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

**** & *********************************
As stated in our complaint, the ACE agent's actions effectively(physically) concealed that section of the contract from our examination, and therefore we were directed away from that section as we signed. She verbally indicated every section BUT that section and ran her highlighter through every box but that one. It was skillfully executed. We would never have agreed to that section, since we could have chosen a cheaper car without that ultra-expensive provision. We maintain, therefore, that our contract was defective, since we were unable at that moment to fully read the contract. We agree to pay for the rented car, but not for the out-of-state amount.
**** and *********************************
Initial Complaint
Date:12/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a vehicle on 12/5 from the *** Ace rental location. While driving the car to ************ I noticed that the transmission was jumping. I called *** to ask them if I could return the car to the ************ location and swap it for another one. They told me I would have to take it to *** Boys for a diagnostic check but upon speaking with *** Boys they do not check transmissions and the warranty with ACE does not cover transmissions. I then called ACE back and they told me they would have the car towed but I would not be given a new vehicle and would have to find a way back to *** myself. They then called me back to tell me that the towing would be minimum $900 and I would be charged for this. When I said I paid for road side assistance with ACE and the standard coverage which I was told would cover any issues I had they told me I would still be charged. A supervisor called me and she said they would have the car towed and if no issues were found I would be charged over $900. Per the contract it also states Im responsible for any damage caused if repairs are needed and would be charged. I told them I was trying to help them and thought there might be an issue but Im not a mechanic or an expert so I dont know and . I tried to call back to ask how roadside assistance can help and they hung up on me. Now I have to drive the vehicle back to *** because no one will even answer my calls.
Business Response
Date: 12/09/2022
Hello,

Thank you for reaching out to us through the BBB. We appreciate you bringing this to our attention. We have reached out to you through email as well as the management of the rental location. We'll be in touch soon with further information on your case.

Thank you,

ACE Customer Care
Customer Answer
Date: 12/14/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]
they have not followed up with me or refunded the cost of the vehicle rental.

Regards,

*************************

Business Response
Date: 12/21/2022
Good morning,

Thank you for your patience and apologies for the delay. We have emailed you and are currently awaiting your reply. We emailed your gmail email.

Thank you,

ACE Customer Care
Customer Answer
Date: 01/13/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]
This issue has not been resolved and they charged another unauthorized charge to my credit card. I responded to them directly please reopen the case.
Thank you

Regards,

*************************

Business Response
Date: 01/13/2023
*****,

You have launched a chargeback with the charges on your card rendering the location unable to provide any kind of refund. The billing will have to be sorted out with your credit card company now since their is a chargeback open on your account.

Thank you,

ACE Customer Care

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ACE Rent A Car is NOT a BBB Accredited Business.