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Business Profile

Auto Rentals and Leasing

ACE Rent A Car

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for ACE Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see

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ACE Rent A Car has 65 locations, listed below.

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    Customer Review Ratings

    2.05

    Average of 306 Customer Reviews

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    Review Details

    • Don H

      Date: 07/04/2025

      Terrible...upselling, high prices. Never will I rent from them again

    • Michael J

      Date: 06/29/2025

      Michael J

      Date: 06/29/2025

      Read their contracts carefully. They will charge for *** insurance even if you decline coverage. Bad business from a low budget company

      ACE Rent A Car

      Date: 07/02/2025

      Mr. Johnson, If you have not done so already please contact us at [email protected] and provide your confirmation number and the details of your concerns and we will get back with you.


      Thank you

    • Eric S

      Date: 06/23/2025

      Eric S

      Date: 06/23/2025

      On June 15, 2025, I pre-rented a compact car using *************, for pick up at 6/16/2025 for $259.68 USD. Priceline contracts with a variety of car rental companies, but for this particular car rental, Priceline assigned the pre-rental to ACE Rent A Car. I was traveling from *******. Using the offsite shuttle that ACE provided, I arrived early at ACE at 2:30 pm for a 3:00 pm car rental pick-up. ACE informed me that I would have to wait until 3:00 pm to check in, or there would be an additional fee, so I waited the additional time required by ACE. *** then informed me that instead of a compact car, they would be providing me with an (unwanted) Minivan, even though they had an overabundance of compact cars in the lot, and that I had no say in the matter. Then, to my surprise, they informed me that **the State of Hawaii** required them to charge me the additional $39/day for a mandatory nonwaivable collision protection, even though I already had car insurance with State Farm, and had requested to waive the coverage. I supplied *** with my State Farm car insurance policy number and active coverage information, to no avail. The additional ACE insurance upcharge would be $39.99 x 12 days, or $468.00, over and above the $259.68 I had already paid to Priceline for the compact car rental agreement. Apparently, this bizarre business practice is not uncommon with ACE. After contacting Priceline, ********* requested I cancel the contract with *** and leave the (off campus) ACE facility. Not nice. After putting me on hold for 30 minutes, Priceline then refunded my $259.68, and I was able to get a car rental from a different agency. Apparently, this is a routine business practice with ***. Also, theyre falsely blaming the State of Hawaii, making the State of ******, and presumably, the Airport Authority, appear to be inhospitable, cruel, and mean. *** needs to take direct responsibility for its own bizarre business practices.

      ACE Rent A Car

      Date: 06/24/2025

      Hello *** *******, 

      Thank you for your review. We would like to look into this for you.  Please email us at ************************************* and provide your ACE confirmation number that starts with 3 letters followed by 8 numbers or your rental agreement number which is on the paperwork that the rental location provided to you in the upper right corner.  We will look into this and get back with you once we have the information. 

      Thank you 

    • Joe C

      Date: 06/20/2025

      Ss you know the Ace / DRIVO ****** offers BRIBES for positive reviews. BRIBES ARE THE ONLY REASON FOR ANY POSITIVE DRIVO REVIEW. Bribery is a violation of the terms of service of all companies that post reviews I've reported to all and they say they will take action. Please do the same.ATTEMPTED BRIBE TO ME.Thank you for choosing Drivo Rent A Car. We appreciate your feedback and are always looking to improve our service.Please take a moment to leave us a review. As a thank you, you'll be entered into our giveaway for a chance to win brand new MacBook ******* to Enter:1. Leave a positive review and include your rental agreement or confirmation number.2. We'll verify and enter you into the **************** will be notified via email or text message.Grand Prize: brand new MacBook Air Questions? Contact us at [email protected] Links:Yelp: ****************.... Trustpilot: **********************.., BBB: **********************************.... - ********** A Car Team

    • Behrooz K

      Date: 06/20/2025

      ?? Warning: Do Not Rent from ACE Rent a Car ??Returned the car in perfect condition with photo proof. A day later, I was accused of damage with no photos, no case number raise (a month later raise), and no official notice. $1,000 was taken from my deposit without evidence, and the car was rented out again before I was even contacted. Extremely shady and unprofessional. Do your research this happens all the time with them just read the ********** sure a *****/******/etc will respond and say something o distract you. Protect yourself avoid renting here at all costs.

    • Gudrun M

      Date: 06/15/2025

      Gudrun M

      Date: 06/15/2025

      Max age of driver is 80!This was not made clear until we arrived at Ace near ***, even though I provided drivers license and birth date info a day prior to arrival.They then told us my husband at 82 was too old and Ace would not transfer the car reservation to my name and I am under 80.

      ACE Rent A Car

      Date: 06/18/2025

      Good morning.  None of our Florida locations have a maximum age limit. ACE Rent A Car does not have a location close to the Ft. ***** airport. Many years ago we had one close to Ft. ***** but its been closed for a long time now.  Its possible you may have the wrong car rental company. 

      Thank you

    • Chris R

      Date: 06/13/2025

      Wow.... kept charging my card for a ****** amount.... over and over at the counter until I ran out of credit. They then said that they never received the authorizations. They called Amex. Amex gave them the proof that they had the funds..... they said **** was defrauding them. They were really clueless as to how it was all supposed to word

    • LaShawn B

      Date: 06/11/2025

      LaShawn B

      Date: 06/11/2025

      Do not rent a car from the **************************************** on Frontage. The van we rented was filthy inside, had many scratches on the outside and smelled like an ashtray. When we returned the vehicle, we were told it was ok to go. Three days later, they sent an email from an adjuster at ******** Auto Claims saying we cracked the windshield. This statement was incorrect. *** has not released the video of us returning the van. I spoke with **** at customer care. Still no video was produced. I'm currently trying to get the video from ***** at the location. I'm getting the runaround. The adjuster, ******, hasn't responded to the emails. Ace is trying to bully us into paying for damage we didn't cause.

      ACE Rent A Car

      Date: 06/13/2025

      Good afternoon.  I cannot find a reservation in our system under ******* ******. If you would like to email us at ************************************* and file a complaint with us. Please provide the details of what happened and we can send this to the rental location. Or you can contact the rental location directly at ********************************************************************.  Unfortunately, we do not handle damage claims in our office but we can point you in the right direction with more details. 

      Thank you,

    • Ericka M

      Date: 06/11/2025

      Ericka M

      Date: 06/11/2025

      ******. This place is a complete SCAM. I prepaid several months back for a rental pickup 6/9/2025 at the *********** location. *** at the desk asked if I'd like to add the insurance and I said no I have my own. He asked what kind did I have I told him progressive. I asked what he was charging me an additional $335.00 when I had prepaid he said I would get the $200 and the additional was for fees. He lied the additional I found out later was the daily insurance I clearly informed him I DID NOT WANT. I called the location once I returned home and asked them to refund me not only the $200 deposit but the additional $135. The woman told me they will not give me my money back. I will now be disputing with my bank. She told me I signed and agreed to the insurance. So he clearly switched something in the system to where it states I was agreeing before I signed. I will not only dispute the charge but I will be going to corporate as well as suing this company. If I could give a negative zero star I would. I work way to hard for my money to just allow this lame rental car company to just steal my money. I am not the one!!!!

      ACE Rent A Car

      Date: 06/13/2025

      Ms. ********, Please contact ACE at ************************************* and provide the information to us. I looked under your name and I do not show that you have contacted us yet regarding the issues you experienced.  

      Thank you

    • D. R.

      Date: 06/10/2025

      D. R.

      Date: 06/10/2025

      Terrible customer service changed reservation added drivers to increase fees. Its an absolute scam and theft in my opinion.

      ACE Rent A Car

      Date: 06/13/2025

      ****, 
      Please feel free to contact us at ************************************* and provide details of your complaint and we will be happy to look into it for you. 

      Thank you, 

      D. R.

      Date: 06/19/2025

      I did contact customer service! No help at all. Look up my reservation and all the communication I had. **SSN**- case#

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