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Business Profile

Auto Rentals and Leasing

ACE Rent A Car

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for ACE Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see

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ACE Rent A Car has 65 locations, listed below.

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    Customer Review Ratings

    2.05

    Average of 306 Customer Reviews

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    Review Details

    • Daphne B

      Date: 07/25/2022

      Daphne B

      Date: 07/25/2022

      I was very disappointed about this rental company. The staff was unprofessional and rude. The car was dirty. There was not adequate staff at the lot. The tires were horrible when we received the car. We had a flat. They don't have roadside assistance. When I returned the car and informed the staff about the flat, the person at the counter was so rude and disrespectful. Never rent from this company. I wouldn't give them a 1 star. The put a hold on your card even if it is a major credit card. This is common with debit cards but not major credit cards. I got this company through a second party - priceline. Beware.

      ACE Rent A Car

      Date: 08/01/2022

      Thank you for reaching out and we are sorry to hear of your experience. Please email us at ************************************* if you would like us to further investigate this for you.

    • Kat B

      Date: 07/22/2022

      Kat B

      Date: 07/22/2022

      They steal your money! You cant take the car out of state! They have trackers on the cars and will charge you over $700 for taking the vehicle out of state. $350 plus all the fees that they dont tell you about until after they charge your card! Then the a$$ threatened to charge me an additional .50 a mile on top of everything else. He said we could negotiate when I returned the vehicle. I blocked my card so he couldnt charge me. They will also charge an additional $25 plus fees for dropping your vehicle after 10pm. They also charged me a $200 deposit for having a passenger. They were nice enough to use that toward my $700 fee for taking the vehicle out of state. They didnt have the vehicle that I reserved so I was upgraded to a piece of c*** that could barely make it up the hills. This 2 day rental ended up costing over $1000.00. I booked through Hotwire so I thought it was legit and prepaid $200 to reserve the rental. You wont find out about all the extra fees and rules until you pick up the vehicle. Do yourself a favor and walk away from this place. Total scam!!!!!!

      ACE Rent A Car

      Date: 08/01/2022

      I'm sorry to hear of your rental experience. If you'd like us to further investigate this please email ************************************** Unfortunately any rental that is from our ******** location is restricted to ******** only. Sorry for any inconvenience this may cause.

    • S. M.

      Date: 07/21/2022

      S. M.

      Date: 07/21/2022

      Got shammed into additional insurance costs. When booked through travelocity, I declined all additional costs and and insurance and agreed to the rate. I entered my personal auto insurance in to have in the system for the reservation. I was never once asked about insurance I handed the agent my license and card and he had me sign on the screen. Never once was the word insurance brought up. He put me in the system for CDW insurance and toll coverage totaling in excess of $150.00. None of which was agreed upon in my travelocity agreement.

      ACE Rent A Car

      Date: 07/22/2022

      I'm sorry to hear of your recent rental experience at our ***************. Please email us at ************************************* so we can further investigate this for you. Please provide your confirmation number as well which will begin with three letters followed by seven to eight numbers.

      S. M.

      Date: 07/22/2022

      I have contacted ACE and Travelocity, neither of which will do anything for the issue.

    • Dustin H

      Date: 07/19/2022

      Dustin H

      Date: 07/19/2022

      I rented a car on ***** for 4 days, upon our arrival the shuttle driver cornered my wife while i was inside getting the rental car demanding a tip. she said I'm sorry i dont any cash he said wow that's how you are really !!!! I didn't found this out til aout 15 min down the road I tried for 2 hours to call the call center with no answer, the car was disgusting and most gages don't work especially the gas gage such a scam. I highly suggest someone to look into the manager at this site because he or she isn't fit to lead people. it gets better for the problem the hourly employees said the manager wouldn't come and talk with me but would be able to give me 1 free day hahahahah i just spent **** in vail do you think i care about 150 bucks !!!!!!!!!!!!! I want someone to call me ASAP All of my notes our listed on my reservation *************************

      ACE Rent A Car

      Date: 07/22/2022

      I'm sorry to hear of your recent experience with our ****** location. Please email us at ************************************* so we may further assist you. Please include your confirmation number as well. This will begin with three letters and be followed with seven to eight numbers.

    • Carlos R

      Date: 07/18/2022

      Carlos R

      Date: 07/18/2022

      Reserved a package (flight, hotel and car) through Travelocity.com, had my reservation numbers, but after going to pick up the car, the staff from Ace notified us that the reservation got cancelled because it was not picked up on time. The airplane landed around 2:10 PM and it took around 1 hour to pick up and get to Ace location to find out that they cancelled the reservation because we were supposed to pick up the car at 10:15 AM. Just pure BS.

      ACE Rent A Car

      Date: 07/22/2022

      I'm sorry to hear of your recent rental experience. Please email us at ************************************* so we can further investigate this for you. Please also include your confirmation number and location you rented from. The confirmation number will begin with three letters and be followed with seven to eight numbers.

    • Stanley C

      Date: 07/10/2022

      Stanley C

      Date: 07/10/2022

      Agreement ****** i was cheated on buying insurance. Never again i will rent from this company again and I will tell the world about this .

      ACE Rent A Car

      Date: 07/15/2022

      I'm sorry that you feel like you were cheated on buying insurance. Please email us at ************************************** so we can verify this for you. Please provide your confirmation number as well. This begins with three letters and is followed with seven to eight numbers.

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