Complaints

This profile includes complaints for Full Beauty Brands's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Full Beauty Brands

  2300 Southeastern Ave Indianapolis, IN 46201-4001

  
• 

  FullBeauty LP

  1 New York Plz New York, NY 10004

• 

  Full Beauty Brands

  PO Box 659728 San Antonio, TX 78265-9728

• 

  Full Beauty Brands

  6344 Edgemere El Paso, TX 79925

• 

  Full Beauty Brands

  500 South Mesa Hills Drive El Paso, TX 79912

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  back and forth with woman within and payments - did not receive statement and then charged me a service charge and interest that was more than the balance. No reminder or warning - this company is in the business of trying to charge late fees whenever they can. Then continue to charge for items not received. Did a charge back with ***** because item was not received - see proof on their own website, they then show tracking that it was when you take the tracking number independently and it shows it doesnt exist - Never got the item so refuse to pay, and they continue to add interest and charges without resolving. I want to be done - this company scams and continues to just add interest with resolution. get the same response sorry but not sorry. Remove all charges and close my account - I am not paying for items not received.

  Business Response

  Date: 07/21/2025

  Dear ******* *****,
  
  FullBeauty Brands, ***** owner of the Woman Within brand of products (collectively, "FullBeauty Brands") received complaint ID ******** from ************** forwarded from your office, and we are writing to respond.
  
  We understand Ms. **** has made several attempts to resolve issues with her account, including charges for an item never received and fees applied without prior notice.
  
  She did not receive her statement and was charged interest and service fees exceeding her balance, without any reminders. Additionally, she was billed for a product that never arrived.Although tracking was later provided, independent verification shows the tracking number is invalid. A chargeback was filed through ****** supported by Woman Within websites evidence.
  
  Despite this, charges and interest continue to accrue without resolution. Ms. **** believes this reflects a pattern of unfair billing practices and is requesting a billing adjustment.
  
  Our website provides the following information regarding packages that the carrier shows as delivered:
  
  If you are not able to locate your package, give us a call at **************. Were happy to help.
  
  Please print a PDF Affidavit Form, fill out with Order Number, Order Total,Name, Billing Address, Phone Number, and Email Address. Please sign, date, and send to our Analysts for review.
  
  Send to:
  Customer Relations Analyst
  ****************************************************************************
  
  * A police report is required for any package of $200 or more, multiple misdelivered packages totaling $200 or more within 60 days, and for deliveries with picture proof provided by carrier. Please attach the police report to your signed affidavit letter. Letter must be received within 60 days from the ship date. All claims are subject for review; affidavit does not guarantee refund.
  
  
  FullBeauty Brands records confirm that Ms. **** placed an online order through ************************** on June 2, 2025,for four dresses.
  
  

  Two of the dresses were shipped from Fullbeauty Brands on June 4, 2025, via ***** (Tracking Number: ************) and were delivered on June 10, 2025. Please refer to Attachment 1 for confirmation.
  

  One dress was temporarily unavailable at the time of purchase and was placed on backorder.
  

  The remaining dress was shipped directly from the vendor on June 3, 2025, via **** (Tracking Number: **********************) and was delivered to Ms. ****s mailbox on June 5, 2025. See Attachment 2 for details.
  
  The back-ordered dress arrived at our facility on June 29, 2025, and was shipped via **** (Tracking Number:9261290357485786579735). Delivery was confirmed on July 7, 2025. See attachment 3.
  
  We regret that Ms. **** did not receive one of her packages and are committed to resolving this matter promptly. To proceed, we kindly request that Ms. **** complete and sign the attached affidavit and email it to us at [email protected] receipt, we will issue credit for the missing item.
  
  For Ms. ****s convenience, we have included a copy of the affidavit for the Better Business Bureau to forward.
  
  We apologize; Ms. **** is experiencing issues with her Woman Within credit card account. ***************************************** cannot assist Ms. **** with her requests concerning her credit card; ************* is the issuer of this credit card.FullBeauty Brands does not have the ability to accept payment, remove fees,change due dates, cancel a card, nor does it have the ability to make changes to a customer's credit report. We ask that she work directly with the Better Business Bureau and ************* if she needs assistance with this matter.
  
  Comenity's Contact information is as follows:
                                      *************
                                      PO Box 182782
                                      ********,** 43218-2782
                                        **************
  
  
  We thank Ms. **** for taking the time to inquire and we trust we have provided the information necessary to resolve this matter.
  
  Sincerely,
  *** ****
  FullBeauty Brands, Executive ****unications
  Office: ************** | Fax:**************
  **********************************************************************

  Customer Answer

  Date: 07/21/2025

  This option of completing this form was never offered to me - I had many communications with woman within and they never offered this as an option.  It is attached to move this process along.  Woman Within works with ************* to charge me for purchases.  They won't refund or work with this issue unless Woman Within lets them know.  So confusing that they have nothing to do with charge cards.  That makes no sense to me.  Who's policy is it to charge late fees, is the policy not dictated by woman within.  Who is the right company to get things resolved do they not talk to each other.  The entire issue is an example of poor customer service.  Attached is the affidavit and I will mail it as well to get this issue resolved.  All for $44.06 cents.  They truly need to work on their customer service skills of how to resolve issues better.

  Customer Answer

  Date: 07/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  This option of completing this form was never offered to me - I had many communications with woman within and they never offered this as an option.  It is attached to move this process along.  Woman Within works with ************* to charge me for purchases.  They won't refund or work with this issue unless Woman Within lets them know.  So confusing that they have nothing to do with charge cards.  That makes no sense to me.  Who's policy is it to charge late fees, is the policy not dictated by woman within.  Who is the right company to get things resolved do they not talk to each other.  The entire issue is an example of poor customer service.  Attached is the affidavit and I will mail it as well to get this issue resolved.  All for $44.06 cents.  They truly need to work on their customer service skills of how to resolve issues better.

   

  
  Regards,
  
  ***** Comm

  
  

  Business Response

  Date: 07/22/2025

  Dear ******* *****,
  
  FullBeauty Brands, ***** owner of the Woman Within brand of products (collectively, "FullBeauty Brands") received complaint ID ******** from ************** forwarded from your office, and we are writing to respond.
  
  We understand Ms. ***** frustration regarding the billing issues she has encountered. However, please note that all matters related to her credit card accountincluding statements, fees, and interest charges are managed solely by *************. As ******************* relationship with the bank is private and separate from Woman Within, we are unable to make changes or adjustments to her account.
  
  That said, we have reached out to ************* via email on July 21, 2025, to share Ms. ***** concerns and advocate on her behalf. While we cannot guarantee the outcome, we hope they will take her situation into consideration.
  
  Regarding her order, we remain committed to resolving any product-related issues. A credit of $40.93 has been issued for the dress Ms. **** did not receive. Please allow 35 business days for the credit to reflect on her original form of payment.
  
  We appreciate Ms. ***** patience and understanding, and we remain available to assist with any further order-related concerns.
  
  We thank Ms. **** for taking the time to inquire and we trust we have provided the information necessary to resolve this matter.
  
  Sincerely,
  *** ****
  FullBeauty Brands, Executive ****unications
  Office: ************** | Fax:**************
  **********************************************************************

  Customer Answer

  Date: 07/23/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***** Comm

• Initial Complaint

  Date:07/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed by this company, they have taken my money from a phishing scam of free shipping. I made a purchase of kingsize on 5/15/2025, then I was charged for "free shipping for 2$" on that date, i was then charged 16.95$ on June 15 and July 14 with no authorization and emails notifying me. I am being scammed out my money. And will take it as far as needed to go. I need this cancelled and refunded immediately.

  Business Response

  Date: 07/22/2025

  Dear ******* ******
  
  FullBeauty Brands, ***** owner of the KingSize brand of products (collectively,"FullBeauty Brands") received complaint ID ******** from Mr. ***** ***** forwarded from your office, and we are writing to respond.
  
  We understand that Mr. ***** made a purchase on ************************ on May 15, 2025. On that same date, he was charged a fee labeled Free Shipping in the amount of $2.00. Subsequently, Mr. ***** was charged $16.95 on both June 15 and July 14,without his authorization or any prior email notification.
  
  Mr. ***** believes these charges were made without his consent and feels he may be the victim of a potential scam. He is requesting a full reimbursement for the two unauthorized charges of $16.95 each.
  
  Regarding the $16.95 charges to Mr. ****** we offer a "Member Rewards Program" to our customers after the customer places the order. This program offers free shipping rebates up to $15.00. The 30-day trial period is 1.99,and after the 30-day trial, the customer is billed $16.95 per month plus tax unless the customer calls and cancels. Membership requires a purposeful act on the customer's end to sign up for the membership; therefore, the customer is not automatically subscribing, and the customer cannot accidentally subscribe.The sign-up page explains the free trial and monthly fee and the complete terms and conditions for the program. Then, the customer receives an email with the program details, including instructions to cancel the program online, by phone,or by mail.
  
  FullBeauty Brands records indicate that Mr. ***** made an online purchase through ************************** on May 14, 2025. At that time, he enrolled in the Member Rewards program. A welcome packet containing detailed information about the program was sent to Mr. ***** on May 15, 2025. Email records confirm that ******** opened and read the welcome email on the same date.
  
  As Mr. ***** did not cancel the membership before the end of the trial period, monthly membership fees were charged for June and July 2025.
  
  To address Mr. ****** concerns, we contacted ****/Clarus, the third-party provider that manages the Member Rewards program. They confirmed that the membership was canceled on July 18, 2025, and a refund of $35.89 was issued to Mr. ***** on the same day. The credit should appear on his **** card account within 35 business days.
  
  We thank ******** for taking the time to inquire, and we trust we have provided the information necessary to resolve this matter.
  
  
  
  Sincerely,
  *** ****
  FullBeauty Brands, Executive Communications
  Office: ************** | Fax: **************
  **********************************************************************
  

  Customer Answer

  Date: 07/22/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***** *****

• Initial Complaint

  Date:07/10/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apparently, without my knowledge, when I accepted free shipping on an order I was enrolled in a monthly "rewards program" that charged me $16.95 per month for free shipping, which is more expensive than the shipping on any of their orders. I never agreed to this. I never received notification of this. There is nothing on their website or in my account explaining this -- or how to unenroll from the program. The receipt does not explain the charge and implies I have ordered clothing.

  Business Response

  Date: 07/14/2025

  Dear ******* *****,
  
  FullBeauty Brands, ***** owner of the King Size brand of products (collectivelyFullBeauty Brands") received complaint ID ******** from Mr. ****** ******** forwarded from your office, and we are writing to respond.
  
  Regarding the charges to Mr. ********* we offer a "Member Rewards Program" to our customers after the customer places an order. This program is through a third party (Ebbo/Clarus) which offers free shipping rebates up to $15.00. The 30-day trial period is free, and after the 30-day trial, the customer is billed $16.95 per month plus tax unless the customer calls and cancels. Membership requires a purposeful act on the customer's end to sign up for the membership; therefore, the customer is not automatically subscribed,and the customer cannot accidentally subscribe. Mr. ******** placed an online order through ************************** on 5/3/24 and at that time enrolled into the Member Rewards Program. The sign-up page explains the free trial and monthly fee and the complete terms and conditions for the program. Then, the customer receives an email or a welcome packet in the mail, which was emailed to Mr. ********* email address on 5/5/24, with the program details, including instructions on how to cancel the program online, by phone, or by mail. Since Mr. ******** never called to cancel the program, it resulted in him being charged $16.95 monthly.
  
  Additionally, Ebbo/Clarus confirmed that Mr. ******** was aware of the charges as he successfully submitted the introductory offer, which requires logging in with credentials from the Welcome Email, completing a form, and uploading proof of purchase. His $17.00 introductory offer was approved and paid out on 6/11/24.
  
  To address Mr. ********* complaint, we reached out to Ebbo/Clarus, the third-party company that manages the Member Rewards program. They confirmed that the membership was canceled on 7/10/25. They also verified that a refund of $239.29 was issued to Mr. ******** on the same date. Of that amount, $33.90 was sent via check, while the remaining balance should appear in his **** card account within 35 business days.
  
  We thank Mr. ******** for taking the time to inquire, and we trust we have provided the information necessary to resolve this matter.
  
  Sincerely,
  ***** *****
  FullBeauty Brands, ************************************************** | Fax: **************
  ******************************************

  Customer Answer

  Date: 07/17/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. I will not, however, ever do business with this company again. 
  
  
  

  Regards,

  ****** ********

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/11/2025 I submitted an order for clothes in the amount of $99.48 The clothes did not fit. I called to return them and was told they would email me a return label. I never received the label and when I called back I was told it was too late to return

  Business Response

  Date: 07/10/2025

  Dear ******* *****,
  
  FullBeauty Brands, ***** owner of the Woman Within brand of products (collectively,"FullBeauty
  Brands") received complaint ID ******** from Ms. ***** ****** forwarded from your office, and we are writing to respond.
  
  On February 11, 2025, Ms. ****** placed an order for clothing totaling $99.48. Upon receiving the items, she found that they did not fit and promptly contacted customer service to initiate a return. She was informed that a return label would be sent to her via email. However, Ms. ****** did not receive the label, and when she followed up, she was advised that the return window had expired. Ms. ****** is requesting a refund.
  
  Our return policy as presented online, in catalogs, and on the invoice, Ms. ****** received, states the following:
  Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed, or defective merchandise may be exchanged or returned within 60 days of the ship date. We are happy to process an exchange at no additional shipping expense for a new size, color, or different item.
  
  If you prefer to return, you may elect to receive a refund in the form of a non-expiring e-gift card in the dollar amount of your returned item(s) or you can choose to receive a refund back to your original payment method less the prepaid return label charge.
  
  A refund or exchange will not be processed for products that do not meet exchange or refund criteria or are received after 60 days from the ship date - all sales are final after the 60-day period. Exchanges exclude items shipped directly from third-party brands, heavy items, items purchased through ******, *******, or via *******
  
  *Final sale items cannot be returned or exchanged. If you return a final sale item, you will not be refunded for the item or shipment, and the item will be donated to a charity local to our ************, IN distribution center.
  
  Our records show that Ms. ****** placed a telephone order on February 8, 2025, for six items totaling $93.94. The order was shipped from our warehouse on February 11, 2025. In accordance with our return policy, the 60-day return window allowed returns through April 12, 2025.
  
  Ms. ****** contacted Woman Within customer service on February 18, 2025, to request a return label, stating that the items were too large. A return request was processed the same day, and a Happy Returns express code was sent to the email address we have on file (see Attachment 1). She subsequently contacted customer service again on April 4 and April 8, 2025, and on both occasions, a return label was reissued to the same email address (see Attachment 2).
  

  Ms. ****** did not reach out again until May 27, 2025, at which point she was informed that the return period had expired. As outlined in our return policy, we are unable to process refunds or exchanges for items returned more than 60 days after the shipment date.
  
  Regrettably, we are unable to make exceptions to this policy. As such, the sale is considered final, and we are unable to issue a refund or adjustment for this order.
  
  We thank Ms. ****** for taking the time to inquire and trust we provided the information necessary to resolve this matter. Please let us know if you have any other questions.
  
  Sincerely,
  *** ****
  FullBeauty Brands Executive Communications
  Office: ************** | Fax:**************
  **********************************************************************

  
  

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 10th I ordered 2 pr.of pants.they cancelled one due to backorder. I still don't have refund

  Business Response

  Date: 07/08/2025

  Dear ******* *****,
  
  FullBeauty Brands, ***** owner of the ******* brand of products (collectively,"FullBeauty
  Brands") received complaint ID ******** from Ms. ****** ****** forwarded from your office, and we are writing to respond.
  
  We understand that on June 10, 2025, ********* placed an order with Roamans for two pairs of pants. One of the items was canceled due to a back order, but Ms. ****** has not yet received a refund for the canceled item.
  
  Our records indicate that Ms. ****** placed an online order on June 11, 2025, for two pairs of white capris totaling $52.93.This amount included $37.98 for merchandise, $11.98 for postage, and $3.47 in taxes, with payment arranged through Affirm.
  
  At the time of the order, both items were on backorder. Please note that ******* does not bill for backordered items until they are shipped. One pair of capris was shipped on June 29, 2025, and ******* requested payment from Affirm in the amount of $28.23. The second pair was canceled by Ms. ****** on the same day, June 29, 2025, and therefore no payment was requested for the remaining balance of $24.70.
  
  If ****************** account still reflects a loan for the full amount of $52.93, we recommend that she contact Affirm directly at ********************* to file a dispute. This will allow Affirm to verify the cancellation of the second item and adjust the loan amount accordingly.
  
  We thank Ms. ****** for taking the time to inquire. We trust we have provided the information necessary to resolve this matter.
  
  Sincerely,
  *** ****
  FullBeauty Brands, Executive Communications
  Office: ************** | Fax: **************
  **********************************************************************
  

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

   

  I called affirm.they received no **** ** in balance and it is full beauty that has to request the change. They have done this before and known for it. I want a refund.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ****** ******

  
  

  Business Response

  Date: 07/08/2025

  Dear ******* *****,
  
  FullBeauty Brands, ***** owner of the ******* brand of products (collectively,"FullBeauty
  Brands") received complaint ID ******** from Ms. ****** ****** forwarded from your office, and we are writing to respond.
  
  We understand Ms. ****** expressed disagreement with our previous response. Please note that we are currently unable to reflect the full balance of $52.93 was charged. For the balance to be reviewed and potentially adjusted, Ms. ****** will need to file a formal dispute with Affirm.
  
  Once Affirm contacts us regarding the dispute,we can work with them to verify and, if necessary, correct the balance. Until we receive that dispute, we are unable to make any changes, as our records do not show that the full balance was charged to Affirm only the amount of $28.23 please see attachment as reference.
  
  We thank Ms. ****** for taking the time to inquire. We trust we have provided the information necessary to resolve this matter.
  
  Sincerely,
  *** ****
  FullBeauty Brands, Executive Communications
  Office: ************** | Fax: **************
  **********************************************************************
  

  Customer Answer

  Date: 07/09/2025

  From affirm. No contact from romoans.they are lying

  Customer Answer

  Date: 07/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I am turning this over to local authorities for fraud. I'm done dealing with a fraudulent company.

  Affirm said romoans needs to correct this, not them. 
  
  Regards,
  
  ****** ******

  
  

• Initial Complaint

  Date:07/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About June 18, 2025, I placed an order with Brylane for 2 tufted-wicker settee cushions (#****-14739-0943) and one tufted wicker chair cushion (#****-14738-0943) in the "Granada" pattern and paid with my MasterCard.An order was shipped on June 23, 2025, but about one week later, I only received only ONE tufted-wicker settee cushion (#****-14739-0943) of the TWO I had ordered and nothing else.I called Brylane about their shipping error and was told to wait for a second shipment, which would contain the balance of my order.On Sunday, July 6, 2025, I received TWO of the tufted wicker chair cushions (#****-14738-0943) in the ******* pattern (I had only ordered ONE of these)Today, I AGAIN called ******* about this shipping disaster and was told that I would have to repack the one extra smaller cushion (which I did NOT order) and take it to a *** shipping office, in order for them to credit their error and send out the ONE remaining tufted-wicker settee cushion (#****-14739-0943).To recap, I now have only ONE of the larger cushions (I ordered TWO) and two of the smaller cushions (I ordered only ONE) and I have wasted a great deal of my time and energy with this company.

  Business Response

  Date: 07/14/2025

  Dear ******* *****,
  
  FullBeauty Brands, ***** owner of the Brylane Home brand of products (collectively,"FullBeauty
  Brands") received complaint ID ******** from Ms. ***** ***** forwarded from your office, and we are writing to respond.
  
  We understand on June 18, 2025, Ms. ***** placed an order with Brylane for two tufted-wicker settee cushions (#****-14739-0943) and one tufted-wicker chair cushion (#****-14738-0943) in the "Granada" pattern, paid via MasterCard. The order shipped on June 23. However, approximately one week later, she received only one of the two settee cushions and no chair cushion.
  
  After contacting Brylane, she was advised to wait for a second shipment. On July 6, she received two chair cushions, one more than ordered and still only one settee cushion. Upon reporting the issue again, she was instructed to repackage and return the extra chair cushion to receive credit and the missing settee cushion.
  
  As of now, Ms. ***** has received one of the two settee cushions and two chair cushions, despite ordering only one. This ongoing issue has caused her significant inconvenience and wasted time.  Ms.***** respectfully requests that the missing settee cushion be shipped promptly to fulfill her original order.
  
  Our website provides the following information regarding this scenario:
  
  WHAT SHOULD I DO IF I RECEIVED THE WRONG ITEM
  

  Received An Incorrect Item?
  

  Please place a new order on our website and return the incorrect item using the instructions on the back of the packaging slip. Or call us toll-free at **************. We'll issue a credit for the incorrect item to the original credit card and charge your card for the correct item once it's shipped.
  

  Our records indicate that Ms. ***** placed a telephone order on June 21, 2025, for three items: two wicker chair cushions and one settee cushion. Due to the size of the cushions, they were shipped in two separate packages. The settee cushion was shipped on June 24, 2025, and delivered by ***** on July 1, 2025, with tracking number ************. The two chair cushions were shipped on June 25, 2025, and delivered on July 6, 2025,with tracking number 456436966092.
  
  On July 7, 2025, Ms. ***** contacted customer service to report that she had received two chair cushions and one settee cushion when she requested two settee cushions and one chair cushion. We apologize the representative incorrectly placed her order.
  
  To resolve this, we have sent Ms. ***** a pre-paid return label to the email address we have on file. This will allow her to return the chair cushion that was received in error. (see attachment). She can either return through ****, or we also partner with Happy Returns to offer safe, contactless, and sustainable returns. With over ***** drop-off locations nationwide, **-based customers can return all unused,unworn, unwashed, or defective merchandise within 60 days of the ship date.
  
  We can issue credit for the incorrect item that was ordered and place a new order for the correct item, the settee cushion. This will be processed as an exchange: Ms. ***** will receive credit to her original credit card for the incorrect item, and her card will be charged for the correct item once it has shipped. We sincerely apologize for any inconvenience this may have caused Ms. ***** and appreciate her understanding.
  
  We thank Ms. ***** for taking the time to inquire. We trust we have provided the information necessary to resolve this matter.
  
  Sincerely,
  *** ****
  FullBeauty Brands, Executive Communications
  Office: ************** | Fax: **************
  **********************************************************************

  
  

• Initial Complaint

  Date:07/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order *********** on 6/22. I joined the woman within loyalty club at a cost of $24.99. This is a yearly membership which promises 4.99 shipping, which I received on this first order. Any subsequent orders I try to make do not reflect this 4.99 shipping price, the membership does not show up in my account, and customer service will not honor my request for cancellation and refund for the membership.

  Business Response

  Date: 07/08/2025

  Dear ******* *****,
  
  FullBeauty Brands, ***** owner of the Woman Within brand of products (collectively,"FullBeauty Brands") received complaint ID ******** from Ms. ***** ********* forwarded from your office, and we are writing to respond.
  
  We understand that Ms. ********* placed order number 40057296718 on June 22 and enrolled in the Woman Within ************ for an annual fee of $24.99. This membership includes a benefit of $4.99 flat-rate shipping, which was correctly applied to her initial order.
  
  However,subsequent orders have not reflected the discounted shipping rate.Additionally, the membership does not appear in her account, and despite multiple attempts, customer service has not honored her request for a membership cancellation and refund.
  
  Our records show that Ms. ********* placed an online order on June 21, 2025,totaling $139.80, which included $134.81 in merchandise and $4.99 for shipping. At the time of purchase, she also enrolled in the Woman ******************** which carries an annual membership fee of $24.99. This membership offers customers a flat fee of $4.99 standard shipping rate for one year. Full program details are attached for reference.
  
  Upon reviewing Ms. ********** account, we confirmed that the ************ discount was applying correctly on our end. (see attached documentation). However, ************ reported that the membership does not appear in her online account and that she has not consistently received the discounted shipping rate on subsequent orders.
  
  In response to her concerns, and in accordance with her request, we have canceled her ************ membership and issued a refund of the $24.99 membership fee to her Woman Within account. We kindly ask that Ms. ********* allow 35 business days for the credit to be reflected in her account.
  
  We thank Ms. ********* for taking the time to inquire, and we trust we have provided the information necessary to resolve this matter.
  
  Sincerely,
  *** ****
  FullBeauty Brands, Executive Communications
  Office: ************** | Fax: **************
  

• Initial Complaint

  Date:07/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase from this company and paid my bill using a check. I am consistently receiving more bills again and again from them stating that I have a late fee. I have paid the late fee over and over again and they continue to send another late fee ****. This last time I sent the payment certified mail, and still received another bill in the mail for a late fee. I have not purchased anything new from them and they have cashed my checks for payments. I have called multiple times to try to fix this problem and they do not stop sending more late fee bills.

  Business Response

  Date: 07/08/2025

  Dear ******* *****,
  
  FullBeauty Brands, ***** owner of the FulBeauty brands of products (collectively,"FullBeauty Brands") received complaint ID ******** from *** ****** forwarded from your office, and we are writing to respond.
  
  With respect to any late fees on Mr. ******* credit card, we ask that he coordinate directly with ************* (Comenity) as issuer of the credit card as indicated on the disclosures and account statements. Me. ******* credit account relationship with Comenity is confidential between Mr. ******* and Comenity, and FullBeauty Brands does not have visibility into the accounts status, nor can FullBeauty Brands affect billing matters. We will apprise Comenity of Mr. ******* inquiry, but we also encourage you to reach out directly with Comenity at the following address or using the information provided on Mr. ******* credit card statement.
  
  *************
  P.O. Box 182273
  ******************-2273
  **************
  
  We thank Mr. ****** for taking the time to inquire and we trust we have provided the information necessary to resolve this matter.
  
  Sincerely,
  ****** *****
  FullBeauty Brands, Executive Communications
  Office:************** | Fax: **************
  **********************************************************************

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction June 14, 2025. Placed an order with Woman Within on their online website in the amount of $100.51 for 4 items. I received an email order confirmation receipt, immediately afterwards, detailing every price, s&h, taxes, etc. It was accurate. One sleepshirt is on backorder and was sold to me for $14.99 (when it ships in Oct. 2025) but the other three items (2-pk sleepshirts) were in stock and sold to me for $20.83, $20.82 and $20.82. However, on June 18, 2025, I was sent an email shipping confirmation for the three 2-pk sleepshirts. The price of each item had been erroneously increased to $22.78 for each item and the total charged to my credit card was $90.91. I immediately checked my original receipt and saw they had indeed overcharged me. So, I went to their website and checked my order status and saw they had falsely changed the prices there too. They changed the records on their end but I still have my original email receipt as proof to our agreed upon prices. Anyway, they charged my credit card $90.91, instead of $84.70, when they shipped out those 3 in stock items to me. I am rightfully due a refund of $6.21 placed back on my credit card, the difference between the unauthorized overcharge $90.91 and the correct amount $84.70. Please refund me immediately. Thank you! Please make sure to correct the price on my backordered sleepshirt too. It was sold to me at $14.99 and not $9.12. Bottom line, changing the prices so they still add up the to the total of $100.51 is irrelevant. No matter what, the individual prices must stay the same, as on my original receipt, unless we both agree otherwise. In this case I did not and ALL the price changes were unauthorized and the *** considers such practices deceitful and even unlawful. BBB, I did not know how to compress my pdf files to under 5MB so I had to take screen shots of my receipts and attach below.

  Customer Answer

  Date: 07/02/2025

  This attachment shows the order status directly on the Woman Within website currently.  The prices you see in this attachment changed after they shipped out the 3 in-stock items to me.  I had checked their website before the shipping date and all prices matched my email order confirmation prices ($20.83, $20.82, $20.82 and $14.99).  I do realize the price changes of $22.78, $22.78, $22.78 and $9.12 still equal $100.51 total but that backordered sleepshirt can be canceled at anytime by me or Woman Within and I will have paid more for those 2-pk sleepshirts than the agreed upon price of $20.82/$20.83 and Woman Within will have gained an extra $6.21 up front and I will have lost money.  I still want my backordered sleepshirt for our original agreed upon price but a lot can happen during that time and I have no absolute guarantee of receiving that sleepshirt in Oct. 2025.  I have shopped with Woman Within for over 20+ years and buy more from them than the average shopper, as such, I hope they will work quickly to resolve this issue and keep me as a continued (I hope) valued customer.  Thank you!

  Business Response

  Date: 07/03/2025

  Dear ******* *****,
  
  FullBeauty Brands, ***** owner of the Woman Within brand of products (collectively,"FullBeauty Brands") received complaint ID ******** from Ms. ****** ****** forwarded from your office, and we are writing to respond.
  
  FullBeauty Brands records show Ms. ****** placed an online order through *************** on June 14, 2025. The order included the following items:
  
  
  RASPBERRY SORBET FLAMINGOS SLPSHIRTLONG
  PINK TEA CUP SLPSHIRTLONG 2 PACK
  EVENING BLUE PAJAMAS SLPSHIRTLONG 2 PACK
  
  
  Each of these items was priced at $74.99. The order also included a GLASS BLUE PEACOCK SLPSHIRTLONG PRINT priced at $14.99; however, this item was not in stock at the time and was placed on backorder to be shipped at a later date. Please note that backordered items are not charged to the customers credit card until they are in stock and shipped.
  
  Ms. ****** applied a promotional code to her order, which provided a 50% discount on the in-stock items. This reduced their prices from $74.99 to $22.78 each.
  
  We understand that Ms. ****** has submitted screenshots showing those same items with prices listed as $20.83, $20.82, and $20.82. However, since the order was placed on June 14, 2025, and some time has passed, we are unable to verify the exact pricing discrepancies from that date. We can only view the current charge information in our system as of today.
  
  To resolve Ms. ******* concern, we have adjusted the prices of the three in-stock items to match the amounts shown in her screenshots. A refund in the amount of $5.87 has been issued to her **** card on July 2, 2025, and should post within 35 business days.
  
  As for the backordered item, once it becomes available, it will be priced at $9.12. If Ms. ****** no longer wishes to receive this item, she may contact our customer service team to cancel it.
  
  We thank Ms. ****** for taking the time to inquire and we trust we have provided the information necessary to resolve this matter.
  
  Sincerely,
  ****** *****
  FullBeauty Brands, Executive Communications
  Office:************** | Fax: **************
  **********************************************************************

  Customer Answer

  Date: 07/09/2025

  I have not forgot about this complaint.  Today is July 9, 2025 and I still have not received the $5.87 refund back on my credit card.  I checked with my credit card company today, nothing yet.  So, I called the office# for ****** ***** but it was an answering machine that was nothing but bad static and an unintelligible person's voice giving instructions to leave a message, I think!?  So, I decided to call the Woman Within online customer service number to speak to a live person to see if that refund had been issued and when and the amount.  I spoke to **** and he said he saw notes in the system from where I called in about this order overcharge but no actual record of ****** ******* claim of a refund actually being issued to me on July 2, 2025.  Again, today is July 9, 2025 and no money has been refunded to me for $5.87 and it should be $6.20 because they did overcharge me VA sales tax on that order too.  So, I am still waiting for that refund of $6.20 and then I will accept their response as accurate.  Thanks! 

  Customer Answer

  Date: 07/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I have not forgot about this complaint.  Today is July 9, 2025 and I still have not received the $5.87 refund back on my credit card.  I checked with my credit card company today, nothing yet.  So, I called the office# for ****** ***** but it was an answering machine that was nothing but bad static and an unintelligible person's voice giving instructions to leave a message, I think!?  So, I decided to call the Woman Within online customer service number to speak to a live person to see if that refund had been issued and when and the amount.  I spoke to **** and he said he saw notes in the system from where I called in about this order overcharge but no actual record of ****** ******* claim of a refund actually being issued to me on July 2, 2025.  Again, today is July 9, 2025 and no money has been refunded to me for $5.87 and it should be $6.20 because they did overcharge me VA sales tax on that order too.  So, I am still waiting for that refund of $6.20 and then I will accept their response as accurate.  Thanks! 
  
  Regards,
  
  ****** ******

  
  

  Business Response

  Date: 07/10/2025

  Dear ******* *****,
  
  FullBeauty Brands, ***** owner of the Woman Within brand of products (collectively,"FullBeauty Brands") received complaint ID ******** from Ms. ****** ****** forwarded from your office, and we are writing to respond.
  
  FullBeauty Brands apologizes to Ms. ****** for the delay in processing her refund. Upon reviewing our records, it appears the original refund request was denied. However, as of today, July 10, 2025, we have reissued the $5.87 refund to Ms. ******* **** card. A screenshot has been provided for her reference and the credit should appear on her account within 23 business days.
  
  We thank Ms. ****** for taking the time to inquire and we trust we have provided the information necessary to resolve this matter.
  
  Sincerely,
  ****** *****
  FullBeauty Brands, Executive Communications
  Office:************** | Fax: **************
  **********************************************************************

  Customer Answer

  Date: 07/14/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.  Sorry, but I had to wait to accept Woman Within's response/resolution until I actually received the refund, today, June 14th.  Although, I do wish I had received my 31 cents VA Sales Tax too, I am willing to close this case.  Thank you!
  
  
  

  Regards,

  ****** ******

• Initial Complaint

  Date:06/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very disappointed in this customer service and my experience. There were several mistakes that I had to deal with and I was basically ignored by the phone staff. I placed an order *********** and joined the rewards club which was supposed to be a free trial. Not only did I get charged immediately with shipment but I didn't get my discount applied to the order which is what was advertised by the pop up block. Not only that but I was charged duplicately and will be reporting this to the authority. There is no reason for me to have been charged 450$. Your financial department is editing my order and not doing their job. The $9.00 charge was included in the 230$ total and while the original charge stayed pending for over a week almost 2 weeks yesterday it dropped off and a new charge appeared with a new order date.

  Business Response

  Date: 06/30/2025

  Dear ******* *****,
  
  FullBeauty Brands, ***** owner of the Woman Within brand of products (collectively,"FullBeauty Brands") received complaint ID ******** from Ms. ***** ******* forwarded from your office, and we are writing to respond.
  
  We understand that Ms. ******* is extremely disappointed with her recent customer service experience. She has reported multiple issues with her order (Order #***********), including:
  
  Several errors that she had to personally address.
  A lack of support and responsiveness from our phone representatives.
  Enrollment in the rewards club under the impression it was a free trial, only to be charged immediately.
  A missing promotional discount that was advertised via a pop-up at the time of purchase.
  Duplicate charges totaling approximately $450, which she intends to report to the authorities.
  A $9.00 charge that was included in the $230 total, followed by a pending charge that remained for nearly two weeks before dropping off and being replaced by a new charge with a different order date.
  
  Ms.******* has expressed serious concerns regarding the handling of her account and the performance of our financial department. She feels these issues reflect a lack of accountability and transparency. Ms. ******* is requesting a billing adjustment.
  
  Our records indicate that Ms. ******* placed an online order on June 18, 2025, with an initial total of $232.59. This amount included $189.77 in merchandise,$25.99 in shipping, $0.99 for handling, and $15.84 in taxes. At the time of purchase, she also enrolled in the *************************. Please note that the ************ does not offer a free trial. The annual membership fee is $24.99 and provides customers with a flat rate of $4.99 for standard shipping for an entire year. Full program details are attached for reference.
  
  Ms.******* was charged $24.99 for the ************ membership, and her shipping fee was adjusted to the $4.99 flat rate. Our warehouse processed and shipped nine of the ten items in her order. As a result, her Mastercard was charged a total of $200.18, which reflects $180.86 in merchandise, $4.99 in shipping, $0.99 in handling, and $13.34 in taxes.
  
  Because the final charge was different from the original authorization, this may have resulted in two separate authorizations appearing on her account.
  
  Woman Within does not charge for merchandise until it ships. A pending authorization is placed on payment methods for an order submitted to the ordering system. Authorizations are placed on the customers credit card to verify that the card is active and has not been reported lost or stolen.Authorizations usually drop off within 3-5 business days, depending on the issuing credit card banks policy. Some banks can take up to 30 days to drop an authorization hold. However, the authorization will drop from the account according to the banking institutions policy for pending authorizations.
  
  The charge of $9.65 that Ms. ******* reported seeing on June 29, 2025, comprising $8.91 in merchandise and $0.74 in tax was for the back-ordered tee from her original order. Please note that Woman Within does not charge for backordered items until they are shipped.
  
  Ms. ******** original order total was $230.59. However,with the purchase of the ************ membership, her shipping fee was adjusted, resulting in a revised order total of $209.83. Based on our review,Ms. ******* did receive the appropriate discounted shipping adjustment associated with the ************ benefits.
  
  We thank Ms. ******* for taking the time to inquire, and we trust we provided the information necessary to resolve this matter.
  
  Sincerely,
  *** ****
  FullBeauty Brands, Executive Communications
  Office: ************** | Fax: **************