Reviews

This profile includes reviews for Full Beauty Brands's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Full Beauty Brands has 16 locations, listed below.

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  Full Beauty Brands

  2300 Southeastern Ave Indianapolis, IN 46201-4001

  
• 

  FullBeauty LP

  1 New York Plz New York, NY 10004

• 

  Full Beauty Brands

  PO Box 659728 San Antonio, TX 78265-9728

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  Full Beauty Brands

  6344 Edgemere El Paso, TX 79925

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  Full Beauty Brands

  500 South Mesa Hills Drive El Paso, TX 79912

Review Details

• Review fromDiane M

  Date: 07/25/2025

  1 star
  I made a recent purchase (as i have in the past) and the clothes were perfect. BUT then they signed me up for some kind of subscription at $18.07 a month. I did not request or authorize this charge and I have no idea what it does. I called the number on my credit card statement and they said they will refund $16.95 for each the 3 months of this ridiculous charge. I asked 3 times why the refund was not $18.07 but I could not understand what the woman was saying about the extra $1.12. I am guessing it was taxes or fees of some sort on something that I never requested. I gave up. Now I wait to see if I really get the refund for 3 months: $16.95x3 = $50.85.They said my subscription has been removed but I won't believe it until the next credit card statement.

• Review fromDIANE H

  Date: 07/13/2025

  2 stars

  DIANE H

  Date: 07/13/2025

  I have noticed the quality of Full Beauty brands, such as Roamans, and Woman Within has diminished quite a lot in recent years. Especially items from ********. I have received several pairs of *******, where the seams were not sewn properly. Night gowns and tunics too. They have loose threads, where elastic was unattached or not even sewn together at all around the legs and waist. Holes and incomplete sewing of seams as well as over-stitchted outer seams on tunic shoulders and hems that are not even or incomplete. Due to lack of quality control. I will most likely stop purchasing from any of the Full Beauty brands in the future. The workmanship is sub par now. Too bad, because the clothing used to be stylish and affordable. I have had to throw away a lot of clothing and I have lost trust in the manufacturing of garments from that company. It has become too expensive for poor and cheap workmanship.

  Full Beauty Brands

  Date: 07/15/2025

  Dear *** *********,
  

  Thank you for taking the time to share your feedback. Were truly sorry to hear about the issues youve experienced with the quality of our garments. Your satisfaction is very important to us, and we regret that your recent purchases did not meet your expectations.
  

  At FullBeauty Brands, our goal is your complete satisfaction. If we have not delighted you, all unused, unworn, unwashed, or defective merchandise may be returned within 60 days of the ship date. We stand by this guarantee and want to make things right.
  

  We take quality concerns seriously and appreciate you bringing these issues to our attention. Your comments regarding stitching, seams, and overall workmanship have been shared with our quality control and product development teams for further review. Feedback like yours helps us improve and ensure better experiences for all our customers.
  

  If you still have any of the defective items, we encourage you to initiate a return or contact our customer service team at ************** for assistance with the process. Wed be happy to help facilitate a return or exchange.
  

  We value your loyalty and are truly sorry to hear that youre considering discontinuing your purchases with us. We hope to have the opportunity to restore your trust in our brands.
  

  Warm regards,

• Review fromRonald B.

  Date: 06/25/2025

  5 stars

  Ronald B.

  Date: 06/25/2025

  They mess up my order everytime I use them. Today I ordered 2 pairs of pants and a belt. When I got the email confirming the order they had added another pair of pants to the order. I called them back and informed them of the mistake. It was less than 2 hours since I had placed the order. They refused to remove the extra pair of pants and told me that I would just have to return them to get the refund credited to my bank account. The lady even looked up the order and saw the mistake and still informed me there was nothing she could do. **************** in ******* gets worse everyday.

  Full Beauty Brands

  Date: 06/27/2025

  Dear Mr. Boling,

  
  

  We sincerely apologize for any inconvenience caused by the extra item added to your order. Our order pull time is 3:00 PM EST, and once orders are pulled for processing, we are unfortunately unable to make any changes. We received your callback at 4:36 PM, which was after the cutoff time, so we were unable to cancel the additional pair of pants.

  
  

  That said, we completely understand your frustration and are committed to making this right. We will cover all return costs and will be emailing you a pre-paid return label shortly to the email address we have on file.

  
  

  We truly value your business and are actively working to improve our service to prevent issues like this in the future. Thank you for your patience and understanding.

  
  

  Warm regards,

• Review fromAdi M

  Date: 05/29/2025

  1 star
  tried charging my credit card for 119$ totally a scam website and I reversed the charge

• Review fromBunny D

  Date: 05/21/2025

  1 star

  Bunny D

  Date: 05/21/2025

  They tried charging my credit card 171 and change. When I've never even ordered anything from them. Never even heard of them until they tried to charge my credit card. Thank goodness my balance was too low so my credit card company declined it. **** to Website to file a complaint but there is no option for doing so. Very ****** off

  Full Beauty Brands

  Date: 05/22/2025

  Dear Ms. ****************** sincerely apologize that someone attempted to use your credit card with our business without your authorization. We take these matters extremely seriously and are committed to protecting our customers and the integrity of our services.
  

  We strongly encourage you to work directly with your credit card provider to investigate and dispute the unauthorized charge. They have the tools and authority to trace the transaction and take appropriate action.
  

  Please know that we are also reviewing our systems to ensure your information remains secure. If you have any additional details or would like us to investigate further on our end, please contact our ************************* directly at **************.
  

  Thank you for bringing this to our attention, and again, we deeply regret any frustration or inconvenience this has caused.

• Review fromLLOYD G

  Date: 05/14/2025

  1 star

  LLOYD G

  Date: 05/14/2025

  Do not order from these guys, I made an order on March 19. One item they did not have at the time. I assumed (I know, I know) it was canceled. Now, clear in the middle of May (2 months later) they decided to fill this order and charge my card for this order with no update email or warning. I will be contacting my bank tomorrow to have a stop payment placed on this payment. I will also be contacting their cooperate office tomorrow as well. This company should be ashamed of its self. I called them and ********* told me she could do nothing and refused to let me speak with a supervisor.

  Full Beauty Brands

  Date: 05/15/2025

  Dear *** ******,
  

  Thank you for reaching out and sharing your concerns.
  

  We show that you placed an online order on March 19, 2025, for three items. Two of those items were in stock and shipped on March 21, 2025. The third item, the black pants, was on backorder at the time.
  

  We recently received a new shipment of that item, and as per our policy, we do not charge for backordered items until they are ready to ship. That is why you were only recently charged for the black pants.
  

  We understand how frustrating it can be to receive a charge after such a delay, especially without prior notification. We sincerely apologize for the lack of communication and any inconvenience this has caused. Your feedback is important, and we are reviewing this internally to improve our processes.
  

  For future reference, you can check the status of any backordered items by logging into your KingSize account and viewing your order history.
  

  If you would prefer to return the item or need further assistance, wed be happy to help.
  

  Sincerely,

• Review fromRachelle W

  Date: 05/13/2025

  1 star

  Rachelle W

  Date: 05/13/2025

  They truly have deceptive ads. I purchased shoes. Upon checking out I noticed I was Charged shipping (Even though it was free) and not given the coupon price. Since I noticed after I placed the order, I attempted to cancel but there was NO WAY the site allowed me to do this. I then filled out their contact form and was advised several days later that I could not cancel the order because it was In process. I was then advised I could return the item for a full refund (although this refund does not include the tax or shipping Ive already paid) but I would have to pay (in addition to the previous shipping and tax)$10.90 to ship the item back. If I refused delivery then it would be a hit or miss on the refund because I wouldnt have proof of return. I was then advised the shoes would be delivered today. I checked tracking through ***** and now see they will be here Friday (Not holding my breath) SCAM/Deceptive sales. Do not fall victim to their wheel spinning discounts or enticement of free shipping. I ended up paying almost $90.00 for the shoes that shouldve been $39.00.

  Full Beauty Brands

  Date: 05/15/2025

  Dear ************************** you for sharing your feedback. We're genuinely sorry to hear about your experience and appreciate the opportunity to address your concerns.
  
  Wed like to clarify a few points that may help explain what happened with your order. Our promotional offers, including discounts and free shipping, do require that the applicable promo code be entered at the time of purchase. This condition is stated in the disclaimers on each promotion. If the code is not applied during checkout, unfortunately, were unable to retroactively apply it once the order has been submitted.
  
  Regarding your attempt to cancel the order, we understand how frustrating that must have been. Due to our processing timelines, orders move quickly into the fulfillment stage, and at that point, were unable to make changes or cancellations. We sincerely apologize for the inconvenience this caused.
  
  We also attempted to locate your order using the email address and ZIP code provided in your BBB review. Unfortunately, we were unable to find a matching record, as the email address does not appear to be registered in our system and we did not receive a complete address.
  
  In an effort to make this right, wed like to offer a refund for the shipping and handling charges as a courtesy. To proceed, we kindly ask that you email your order confirmation number to our ************************ team at ******************************************* Once we receive your order details, we will promptly issue the refund.
  
  We value your business and hope to resolve this matter to your satisfaction.Thank you again for bringing this to our attention.
  
  Sincerely,
  ************************ Department
  ***************************************
  Office: ************** / Fax: **************
  ********************************************************************** 

  Rachelle W

  Date: 05/19/2025

  I appreciate your offer to refund the shipping. I will as instructed forward the order information. As far as the cancellation is concerned my point is there is NO immediate way to cancel the order online. There should be an option to do this with a specified time frame. Of course by the time I sent a message and received a reply days later it was in processing. Lastly the email I used to send this complaint is one and the same. Not sure how you were not able to retrieve that. Thank you for your prompt response.

• Review fromJeannine

  Date: 05/10/2025

  1 star

  Jeannine

  Date: 05/10/2025

  BOOTLEG, GETTO, SCAMMERS, THE WORST EXPERIENCE EVER ENCOUNTERED. STAY AWAY.We ordered some items and returned them the same day in perfect condition and tags attached. They credited our account for a lesser amount but never confirmed the return. We then received a bill for some random amount with late fees. Five phone calls later, getting passed around from agent to agent still not one person can explain why they decided to keep a portion of our money. This company is not real. Fakers and scammers - Do not waste your time, energy or hard earned money.

  Full Beauty Brands

  Date: 05/12/2025

  Dear Ms. ****************** apologize for any inconvenience you have experienced. Refunds are for the merchandise amount plus any applicable tax. According to Fullbeauty Brands' return policy, the original shipping and handling charges of $14.98 are non-refundable.
  

  We understand your frustration and are committed to resolving this issue promptly. If you have any further questions or concerns, please do not hesitate to contact us.
  

  Best regards,

  Jeannine

  Date: 05/18/2025

  Good afternoon,It took me four phone calls. Spent close to an hour on the phone, getting passed around and played with without any acknowledgment for my concerns. Not a single phone call from anyone to follow up on my inquiry despite this. Let's assume what you are saying is the case. WHY on earth am I being charged $50+ dollars? Where is this charge coming from exactly? It is very apparent that your response is meant to appease the situation without much research done on your end to help solve the issue. Your credit department does not have a clue as to what is happening either. Stop feeding me nonsense and research correctly so that I can get some resolution to this. I do not owe you anything. Please also confirm that my account has been closed permanently. Best,J

  Jeannine

  Date: 06/09/2025

  Hello again,My mom just received a statement today for the amount of $94.95. When will this issue get resolved? Your carelessness and greed will end up affecting her credit negatively. I need this resolved by end of the month otherwise we will get our attorney involved. This is your final warning. Best,

• Review fromDebra S

  Date: 05/10/2025

  1 star

  Debra S

  Date: 05/10/2025

  I bought the most beautiful dress from Woman Within. I loved it so much I ordered it in three colors. There were going to be my back to church dresses. I suffer from chronic pain and finally got my pain pump in, so I was going back to church.I get my beautiful dress, which is described as easy machine wash and dry. It also states that it is true to size. But what they don't tell you it that the rayon it is made of will shrink. There is actually at tag attached that says "Due to the unique nature of this fabric, some shrinkage is Unavoidable"When I researched rayon, it says it will shrink even with dry cleaning. It can also shrink every time it is cleaned. These are not cheap dresses, and I cannot afford to spend 80+ dollars on a dress that can never be cleaned.I called customer service and got hold of a little bulldog who would not let me speak to a supervisor. She said there was not one available. I told her I would wait but she insisted there was no supv. there and said I could get a call back on Monday. I was at least offered a free shipping label to return the dresses. I was also informed that the "true to size" applies to the new item, it does not take into consideration that it will be ruined after the first cleaning.I know this might sound a little pathetic, but I am crushed. These dresses were perfect for me. I am short and round and it fit me perfectly. Going back to church is something I have wanted for so long and I felt so good in this ********* I have to send them them back. I feel completely victimized. It wouldn't even do to get a larger size if they can shrink every time they are cleaned.Woman Within has lost a good customer.

  Full Beauty Brands

  Date: 05/12/2025

  Dear ***** ********,
  
  Thank you for taking the time to share your experience. We're truly sorry to hear that the dress did not meet your expectations. To help us better understand how this item is being received, we did a search of the dress online and found that it currently holds a 4.1 out of 5-star rating, with the majority of customer reviews being positive. That said, we completely understand that every customers experience is unique, and we regret that this item fell short of your standards.
  
  While some natural shrinkage can occur with rayon fabricsas noted on the tagwe understand how disappointing it is to receive a product that doesn't align with your care expectations. We appreciate your feedback and will be reviewing our product descriptions to ensure they more clearly reflect the nature of the fabric.
  
  You are welcome to return the dresses for a full refund or exchange them for another style that may better meet your needs. Should you choose to exchange them, wed be happy to waive the shipping fee on your new order. If theres anything else we can do to help, please dont hesitate to reach out.
  
  ************************************** Department
  ***************************************
  Office: ************** / Fax: **************
  ********************************************************************** | ********************************

• Review fromKaren A D

  Date: 05/02/2025

  1 star

  Karen A D

  Date: 05/02/2025

  Their big "sales" are fraudulent. All they do is inflate the retail price and show a fake sale price. They advertise items on sale that are not in stock. Then you pay full retail when it ships. No refunds without a $10.99 surcharge. Shipping is outrageous. They don't stand behind the quality of the clothing. I purchased to pair of knit capris. After wearing them twice, they were so pilled they looked like towels. Dozens of reviews stating the same problem. The State of NY Attorney General needs to look into these business practices. I would like to see them force the breakup of this Company. Maybe get us back to the shopping experience of the dismantled Catherine's retail store!

  Full Beauty Brands

  Date: 05/05/2025

  Dear *************************** you for taking the time to share your feedback. Were truly sorry to hear about your concerns and your recent experience, and we want to assure you that we take all customer concerns seriously.
  
  After reviewing our records, we were unable to locate any recent orders placed under your account with Catherines. In order to better understand and investigate your concerns regarding the sales event, pricing, and merchandise quality, we would appreciate any additional details you can provide such as an order number, product name, or purchase date.
  
  Regarding our return policy, our goal is your complete satisfaction. If we have not delighted you, we gladly accept returns of unused, unworn, unwashed, or defective merchandise within 60 days of the ship date. Returns are free when you choose a non-expiring e-gift card for your refund, issued in the amount of the returned item(s). If you prefer a refund to your original payment method,please note that return shipping charges may apply. Final sale items are not eligible for return or refund.
  
  We also provide a detailed shipping chart both online and in our catalogs, so customers can see the shipping costs based on their order total before completing a purchase.
  
  We appreciate your feedback about product quality and will share your concerns with our merchandising team. If theres anything else we can do to assist you,or if youd like help locating specific order information, please dont hesitate to contact our customer service team directly at **************.