Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/20/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their service and installation is not good. I had a furnace, ac and tankless water heater installed by them. The ac developed a leak after a year, and they have no service on the **************, they didnt deliver/fix the issue when promised nor gave me a portable ac unit during the time when the ac was out. I had an independent hvac come in, and found out that service plus didnt glue the furnace pipes. The tankless water heater isnt up to code- no over flow resonates, grounding wires were hanging and not attached to anything, pvc pipes were piecemealed together, and the tankless water heater was not out on a separate circuit breaker. When they continue about servicing the water heater, they ghosted me. Do not use this company!

  

  Business Response

  Date: 01/27/2023

  We have reached out to **** and offered to make any needed repairs.

  Customer Answer

  Date: 01/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of 

  ServicePlus has actually not reached out to me. The last contact when I wanted the water heater fixed, they ghosted me and never responded when I sent them a list of what needed to be done to bring the tankless water heater up to code. Additionally, I posted a review on social media, they never reached out to me except to say that they take my review seriously.

  They have my 2 phone numbers and my address. The only time service plus reaches out is to see if they can get more money from me so they can inspect my system to keep the warranty.
  
  Regards,
  
  *************************

  
  

  

  Business Response

  Date: 03/01/2023

  Dear Mrs *****************************

   

  Please let us know what date and time would work for you for us to get this resolved 

   

  I will also have our customer ********************** call today 

   

  Thank you 

   

  ******************************* - President 

• Initial Complaint

  Date:11/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  had a furnace and air conditioner on 11/10/2022 i have asked them several times for thw warrenty paperwork so i can register them no responce and very rude before i hire a attorney can you help

  

  Business Response

  Date: 12/03/2022

  Hello

   

  I believe this has been resolved with the customer 

  Please let me know if this has not 

   

  Thank you 

   

  *******************************

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Service Plus Heating, cooling, and plumbing to replace all the cast iron pipes in my sewer system with pvc for an agreed upon price of $9100 plus, providing there was a crawl space under my concrete slab. After pulling out the stoop under the back door, it was determined there was no crawl space. On September 29th, an employee named ***********************, who ran the backhoe, pulled the back door frame out about an inch and the back wall is pulled out an inch as well while pulling out the back door stoop. ********************* beat on the door frame and he got it to move about a half an inch. ********************* promised to fix the damaged door and he told me his contractor would come out to fix the damage. The back door has not been fixed more than twenty days later. I gave the contractor my number to set up a time to fix the back door, but he has given my excuses like he is too busy and his father was in the hospital. To this day, almost a month later, the back door and wall are not fixed and ***** went on vacation to ******. All I have gotten from management is broken promised to fix the damage they have done. The bushes in the front where the new cleanout was installed were destroyed and thrown in the trash because they did not transplant the bushs as agreed upon by ***************************. Instead of good service, all I have gotten is lies and false promises by this company. They refused to fix the deep ruts the excavator did in the front, side, and back yards.

  

  Business Response

  Date: 11/18/2022

  Dear BBB,

   

  We have contacted the customer and made plans with a contractor to make the repairs 

  we will make sure that the repairs are made asap 

   

  Thank you 

  **************************;