Complaints

This profile includes complaints for Apria's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Apria

  7353 Company Dr Indianapolis, IN 46237-9274

• 

  Apria Healthcare

  6103 E Molloy Rd East Syracuse, NY 13057

• 

  Apria Healthcare

  40 Sebethe Dr Cromwell, CT 06416

• 

  Apria

  5 Westchester Plz Ste 135 Elmsford, NY 10523

• 

  Apria Healthcare, LLC

  95 Main Street Bradford, PA 16701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the second time money was withdrawn from my bank account which they admitted was an error, this time for $101 I have been fighting to get my money back for weeks. They refuse to put me through to a supervisor, they say they will have someone call me back and they never do, Im told they will process the refund then when I call back someone else tells me it was never processed and they will process it..Im STILL waiting for my refund and once again a call back

  Business Response

  Date: 06/25/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the billing representative has confirmed that we spoke with the patient’s wife and wife confirmed that the refund had been received back to the credit card we have on file. We advised his wife that we have removed the credit card so that it cannot be used for future charges. Pt’s wife did request an itemized statement, and we advised that we prepare and send to the email we have on file but we did request 5-7 days to prepare and email. We do sincerely apologize for the frustration the delay in receiving your refund may have caused.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Apria’s goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

  Customer Answer

  Date: 07/04/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID 23478833, and find that this response/resolution is satisfactory to me. 
  
  
  
  
  
  

  
  

  Regards,

  
  

  Edward Lawson

• Initial Complaint

  Date:06/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was prescribed a cpap and received it around August 2024. I received three bills which I paid each one timely. Jump to Friday June 13, 2025. I get a notice from a collection agency! Mind you the equipment was picked up in April of 2025. I have a work order and thats it. The driver named **** from *********, IL did not have me sign anything not even an ama which I was told I would need to sign. Ive never received another bill or anything from Apria since the equipment was picked up. The customer service *** in *********** was no help and was asking me to scan the work order and send to them. I sent them the front page and then they kept asking for the rest even after I said the driver did not have me sign anything thing. Hopefully the supervisor on Monday will make this right. Ive never been to collections as I alway pay my bills but when I never received a bill its hard to pay or question it. This is a poor way to run a business and the customer service ***s need better training.

  Business Response

  Date: 06/19/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that you received a cpap August 27, 2024 which return was requested. Per the pickup request the cpap was never received back and was converted to purchase at $719.94. A letter was sent dated May 1, 2025, advising of the return of equipment within seven calendar days or you would be liable for cost, therefore no billing statement was sent, and the balance went directly to collections. We have confirmed that the cpap was returned April 23, 2025 however, the ticket never cleared, and collections will be recalled with no responsibility to you. We believe all appropriate steps have been taken to resolve this matter and apologize for any inconvenience.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Apria’s goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

• Initial Complaint

  Date:06/13/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  APRIA Has a long time problem with wrongful billing practices and fraudulent billing practices. Through my acct I have NEVER HAD TO PAY FOR **** SUPPLIES for over 10 years and as soon as the new company took over Apria their billing practices are that of a elementary school child not knowing what they are doing!! My Apria acct even states NO RESPONSIBILTY FOR SUPPLIES MEANING I PAY NOTHING including from 2023 when MY INSURANCE INFORMED THEM OVER THE PHONE OF THE SAME THING!! But their 3rd world country billing **** argues with my insurance!!! I suggest APRIA call my insurance and take care of this and make sure my credit rating is not affected or I will take this another route for damages!!! Apria has a long history of billing and charging before getting the facts from insurance!!!THEY HAVE SENT NO BILLS BECAUSE THEIR EMPLOYEE WAS NOTIFIED I HAVE NO RESPONSIBILTY FOR SUPPLIES!! WAKE UP

  Business Response

  Date: 06/24/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that we have requested the recall of the balance of $42 placed with an outside collection agency. Please allow up to 3 business days for our system to update the collections recall and allow up to 30 days for the collection agency to update their records.
  Our insurance billing department is reviewing the remaining denied open claims on your account. Claims will be reprocessed/appealed to your insurance for payment. It can take up to 90 days for those claims to be processed by your insurance once they are resubmitted.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Apria’s goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

  Customer Answer

  Date: 06/24/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID 23466946, and find that this response/resolution is satisfactory to me. As long as this does not happen again this is the third time dealing with this problem 
  

  
  

  Regards,

  
  

  John Hamisch

• Initial Complaint

  Date:06/11/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Bipap machine from Apria on 2/26/25. I have an advantage ******** plan that states the ****************** is covered 100%. I received two bills that i paid before I investigated my coverage. When I received another monthly rental bill I called my ************** said Apria neglected to put a modifier in the ************ why it had been denied & that I should request refund of about $140 I paid already, I have had at least 6 conversations with **** from **************************** still not resolved. Today I received an email threatened to pick up the equipment for lack of payment I no longer want to have conversations with them since I encounter the same ************************ but I medically need the equipment & want my funds returned . The paperwork says our address is CT but that is only 5 months in summer. Delivery was to my Florida address

  Business Response

  Date: 06/24/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that your account has been reviewed, and the incorrect insurance plan was attached to your account. After speaking with your insurance provider, the correct insurance plan has now been attached, and the claims are all being submitted to the correct insurance plan. A check refund for the amount $134.81 that was billed to you in error is in process. Please allow up to 21 business days for processing.
  Please disregard the attempts to pick up the equipment, this issue was resolved when your insurance was corrected on the account.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Apria’s goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

  Customer Answer

  Date: 06/25/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID 23419114, and find that this response/resolution is satisfactory to me. 
  
  
  
  
  
  

  
  

  Regards,

  
  

  Francis Laroux Sr

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Canceled and they keep sending me supplies and bill keeps going up

  Business Response

  Date: 06/16/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that you were enrolled in our auto shipment program, we were not aware that you had returned the machine at the time the order was shipped out. You have been removed from the program, and we have submitted an adjustment for the order dated 03/30/25. This process can take up to 4-6 weeks to fully complete.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Apria’s goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

• Initial Complaint

  Date:06/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed on 8/3/2022 for supplies without insurance coverage. For $454.60. I made a full payment on 10/25/2022 and the transaction cleared to Apria on 10/27/2022. In March 14, 2023 I recieved an adjustment bill of $11.64 for 8/3/2022 bill which I paid on march 14, 2023 transaction cleared to apria on march 16, 2023. Then in July 2023 I was billed again $352.02 for 8/3/2022. I had an automatic payment set up and I filed a dispute for that charge. I recieved no response to my email about clarification on billing me 3 times for one transaction on 8.3.2022 and the charges cleared from my account so I assumedyou had fixed it like back in ********* when I filed a dispute on charges and my insurance filed a claim for you to use proper billing codes for them to give proper coverage. I didn't recieve any notification about my dispute, just the charges to my account being cleared. I assumed the same happened for this case. In March 2024 I recieved a letter from a **** collection agency ******* and I filed a dispute with them to receive the bill on April 4, 2024. I stated to them after recieving the bill in question that I have proof of full payment. ******* stated that I would have to contact Apria and have them clear the claim. I have been going back and forth through email (primary) and a few phone calls with Apria's billing department stating that I made the transaction on 10.25.2022 and it posted to Apria on 10.27.2022. On my payment records that they sent. It had payments made for 8.3.2022 and then they reclassified my payment and stated misapplied payment. Then they stated that they couldn't see my payment of $454.60 at all on my account which was made through my only patient portal. I have asked to be contacted by a supervisor about the mishandling of my payments and charges to my account by the billing department. I still have not been contacted by a supervisor about the mishandling of my account and it is now June 2025. Last contact from billing was Dec 2024.

  Business Response

  Date: 06/16/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that you were shipped supplies August 3, 2022 total cost of $454.60. Apria applied $102.58 as a copay and reversed $352.02 in attempt to bill your insurance, but the claim continued to reject for subscriber ID. The reversed payment applied to other dates May 3, 2023, May 9, 2023, and August 11, 2023 for deductible. We then confirmed that you did not have active coverage for August 3, 2022, and were responsible for the balance which was placed with collections. As a one-time courtesy we have removed the balance from collections due to your insurance not being verified prior to shipping. We believe all appropriate steps have been taken to resolve this matter and apologize for any inconvenience.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Apria’s goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

  Customer Answer

  Date: 06/17/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23451567, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  I agree with the claim taken out of collections but I want further review of my account because the alleged payments made to the transactions list I recieved further payment requests to which I paid. I believe Apria is mishandling my account by rebilling me at a later dates for the same transactions that I previously paid for. It looks like they aren't properly billing my insurance making me pay for the entire transactions by sending the bill to me multiple times with different amounts. Making it look like my insurance paid when it is my original payment being placed. Properly billing my insurance leads to proper deductibles being placed.
  
  
  
  Regards,
  
  
  
  Jeneile Carter

  
  

  Business Response

  Date: 06/24/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account and speaking with you we found that the claim for May 5, 2023 was not billed for deductible. The insurance initially denied the claim and it was pending appeal. However, the insurance upheld the denial, and you were billed the insurance’s portion of $86.97 in 2024. The copay of $21.75 had already been paid with previous payment. You may reach out to your insurance company for further information regarding the denial.
  If you require further assistance regarding your billing, please call 866 505-6365.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Apria’s goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

  Customer Answer

  Date: 06/25/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID 23451567, and find that this response/resolution is satisfactory to me. 
  
  
  
  
  
  

  
  

  Regards,

  
  

  Jeneile Carter

• Initial Complaint

  Date:06/10/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company deserves to be shut down and charged for insurance billing fraud. They tell you theyve submitted a claim to your insurance appealed and resubmitted. Then when you speak to the insurance company they say the claim as never submitted dating back to 7/14/24.They failed to submit the claim intentionally because they know the insurance company will give you a hard time when trying to get the cost of service covered.

  Business Response

  Date: 06/12/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that you were billed $343.49 for supplies received July 14, 2024. Initially the incorrect payor was billed, after billing the correct payor the claim denied for no authorization in which it was appealed but denial was upheld. The insurance will not retro authorization therefore we have adjusted the claim with no responsibility to you. We believe all appropriate steps have been taken to resolve this matter and apologize for any inconvenience.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

  Customer Answer

  Date: 06/13/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

  I appreciate your response to this concern. Right now the account looks to still have a balance. When can we expect this to be removed.

  Kind Regards,

  **** *******

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had surgery Feb. 28, 2025 at ************************* in ******* va., it was on my spine and i had just been taken to my hospital room. My husband and daughter had just walked i to the room. I was still heavily sedated. While I was still recovering a man came in my room and offered a special shower seat. He told my husband and daughter that it was free. I again was heavily medicated and said sure if it is free. Now I'm getting calls and letters that I owe *****. After i got the bill in the mail, I called them and I told them what happened and they said they were sorry and would clear up the issue. Well...... not, I'm getting threatening phone calls that they are going to ruin my credit if I don't pay. I've worked hard for my credit of 864 so I'm paying. I'd like my money back and an apology. Who asks someone any kind of money question within 3 hours of surgery when they just got in their hospital room? Isn't that illegal?

  Business Response

  Date: 06/23/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that there was a miscommunication regarding insurance coverage for the item. As a courtesy her balance will be adjusted and she will have a zero balance. The general manager contacted the patient to apologize.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Apria’s goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

  Customer Answer

  Date: 06/23/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID 23446625, and find that this response/resolution is satisfactory to me. 
  
  
  
  
  
  

  
  

  Regards,

  
  

  Tina Milstead

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an "auto order" from Apria Direct (*******************************************) my account was debited $298.96 by their billing company, Carecentrix (****************************). The order in whole was returned to Apria Direct but a credit was never issued. Attached is a screenshot of the return receipt and a snapshot from my bank account showing the original debit. After several attempts to get a refund I have found that they are very deceptive and have their system set up to keep you going back and forth between the two companies without resolution.

  Business Response

  Date: 06/16/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that you received supplies on February 14, 2025. Your insurance Cigna uses Care Centrix as a third-party payor and Apria is paid at 100%. You are billed by Care Centrix and any refunds due will be provided by them. The supplies were received back, and we have reversed their payment for recoupment and adjusted the invoice so they can initiate a refund. Apria confirmed the return with Care Centrix on June 10, 2025, and you will need to confer with insurance as to how long the refund process takes. We believe all appropriate steps have been taken to resolve this matter and apologize for any inconvenience.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Apria’s goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

  Customer Answer

  Date: 06/26/2025

  This issue has been resoled.  It took me contacting the CEO of the company to get a resolution.

• Initial Complaint

  Date:06/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apria has repeatedly insisted that I pay a bill my insurance company (*****) confirms is a DUPLICATE of a claim they paid in November 2024. They are threatening me with collections and harassing me daily. I have spoken to Cigna multiple times and to Apria multiple times, with no resolution. I have detailed records of their billing (and have warned Cigna that I believe Apria is over-billing them, based on all the thousands of dollars paid). I'm EXTREMELY concerned about this company unfairly damaging my credit rating.

  Business Response

  Date: 06/16/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the billing representative has confirmed we reviewed the insurance portal, and it shows that your insurance has paid the claim however Apria does not have a record of receiving the payment. We have requested a review of the missing payment which will require your insurance to provide proof of payment and if payment was cashed. We have reclassed the balance of $237.72 back to the insurance until we can get this issue resolved. We do apologize for the frustration this has caused.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

  Customer Answer

  Date: 06/16/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me (pending their promised follow-up).
  
  
  

  Regards,

  ***** ******