Complaints

This profile includes complaints for Apria's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Apria

  7353 Company Dr Indianapolis, IN 46237-9274

• 

  Apria Healthcare

  6103 E Molloy Rd East Syracuse, NY 13057

• 

  Apria Healthcare

  40 Sebethe Dr Cromwell, CT 06416

• 

  Apria

  5 Westchester Plz Ste 135 Elmsford, NY 10523

• 

  Apria Healthcare, LLC

  95 Main Street Bradford, PA 16701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They constantly harassed me calling or texting several times a month about refilling my supplies. I finally refilled them so they would leave me alone and quit calling. They failed to tell me that the prices doubled from ALL last orders! They constantly harass clients and pressure them into refilling. Ordering is the only way to make them stop! I will gladly pay what I was paying previously, but the double price is absurd!!

  Business Response

  Date: 06/12/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that you spoke to our billing department on 06/06/25 and an explanation was provided on your cost on the order dated 10/29/24 that was impacted by your deductible amount not yet being met with your insurance provider. The price difference is in relation to the change in insurance coverage between the orders prior to 10/29/24 being placed and the order dated 10/29/24.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

• Initial Complaint

  Date:06/04/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted them on 3/11/25 regarding date of service 8/29/23. Per Healthlink, note on account This shows denied with this message - CHARGE WILL BE CONSIDERED UPON RECEIPT OF THE PHYSICIANS PRESCRIPTION FOR MEDICAL NECESSITY, DURATION OF TIME NEEDED AND RENTAL/PURCHASE PRICE. Asked Apria to send preauthorization paperwork to Healthlink to get machine cost run through insurance. EOB from service date 4/26/24 is patient cost $40.17 but Apria's bill is over $208. We are getting calls from Apria collections. I called ***** ********** at Apria in *********, ** she sends emails to her manager but nothing gets done. So they cut us off our automatic supply refills due to the outstanding bill. We would like this corrected then we are switching providers. They are asking for $290 from collections.

  Business Response

  Date: 06/16/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the billing representative has confirmed that the claims were billed incorrectly, and you were billed in error. We have recalled the balance from collections, please allow the collection agency 30 days to remove the balance and to notify the credit bureau to update the credit report if reported, please disregard any calls or statements you may receive during this time. We do sincerely apologize for the error that occurred and the frustration it has caused.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Apria’s goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

  Customer Answer

  Date: 06/17/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23419404, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear.

  they cut off our automatic supply refills. Either restart or give us our script we will go elsewhere.

  
  
  
  Regards,
  
  
  
  Lee Gurley

  
  

  Business Response

  Date: 06/27/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the billing representative has confirmed the resupply order was qualified and processed to ship on 6/20/25, tracking number 1Z9F1F45YW29589086, and items were delivered 6/24/25.We do sincerely apologize for the error that occurred and the frustration it has caused.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Apria’s goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

  Customer Answer

  Date: 06/30/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID 23419404, and find that this response/resolution is satisfactory to me. 
  
  
  
  
  
  

  
  

  Regards,

  
  

  Lee Gurley

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the hospital in Sept,2024 and I was put on oxygen in December. My insurance company (******)told me that they would pay all the costs for the oxygen, but Apria is charging me $21.44 initial payment plus $10.72 monthly. When I call Anthem they tell me that I don't owe this money and their eob's (explanation of benefits) show that I don't owe this but I am still being billed. I would like a refund for the amount that I have already paid

  Business Response

  Date: 06/09/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the billing representative has confirmed that your insurance covers at 90% with 10% coinsurance until the annual out of pocket is met. When the rental equipment was delivered you had met your 2024 out of pocket and the equipment was covered at 100%. We have reversed the payments received and initiated a refund of $30.17, please allow 7-10 business days for the refund to be processed and mailed to the address we have on file. We have added the correct payor to reflect 100% to eliminate any other issues for the remainder of 2025. We do sincerely apologize for the error that occurred and the frustration it may have caused.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  Billly *******

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My cpap machine was not working properly, making loud noises and sputtering water from the tube into my breathing passages. i had just moved to **************** from ********** and since we **ove there is a possiblity it got damaged during that time. whatever the case it wasnt working and i was hospitalized trying to continue using it. i contracted Rhino Virus and that turned into Bronchitis and i was fainting and ended up with 3 trips to the emergency room resulting in xrays and steroid treatments. I finally was able to make appointments with my family doctor and was instructed that i might need a new machine as it appeared my old one was broken. i stopped using it and they placed an order for me. the order kept getting delayed and delayed and finally Apria contacted me asking for my previous doctor in AZ to confirm why i needed the machine. i gave them the info and they contacted the ** and was unable to obtain my records. as such they suggested a new sleep study to help move forward. i complied and was sent a study in the mail and completed it. they called to confirm it was complete and then never called back. i contacted my ** and they reached out and was told they need to see if my old machine is actually broken. then apria called and said they need to download data from my old machine and there should be a memory card. i looked and there wasnt one. it was a self titrating machine so i didnt think it had one. today i was called and told either i bring my machine or i dont get a new one. i told them what was the study for and they said that wasnt a study but instead was a pulsox and wasnt used for setting the new machine. then the person, **** told me "do you want the machine? sounds like you dont want one..." because i felt it was incredulous that they ordered me what they previously referred to as a sleep study to tell me it wasnt one and only my old machine could fix the issue. what if it was lost or beyond repair??

  Business Response

  Date: 06/20/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that the patient contacted Apria wanting a CPAP exchange. We received the prescription for the patient on 5/16/25, but the Dr. needed the download from the old CPAP, before placing the order. This is standard. The patient did not want to bring in the old machine. After multiple refusals, the patient finally brought the old machine into the branch so that we could download the usage data on 5/29/25. The patient received the new machine on 5/31/25. Apria moved as quickly as possible for this order, but the patient caused a major delay by not wanting to bring in the old machine in for the data download. The data download is a requirement for the doctor to be able to verify that the patient is using and benefiting from the CPAP. Without the download, Apria was unable to give the patient a new CPAP.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Apria’s goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are ******* us for two amounts ($21.25 and $16.61) for cpap supplies and these are amounts ******** did not cover but we have a secondary insurance (Guarantee Trust) who have sent them a check these amounts which was Payment #******** in the amount of $41.05 processed on April 21, 2025 and I have sent them all of the documents I have from Guarantee Trust but they still have not applied the secondary payment to the account. I have made numerous phone calls to them and they do nothing to get this taken care of. I don't want it to ruin our excellant credit scores.

  Business Response

  Date: 06/06/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the billing representative has confirmed that upon review of your account we did not see where your secondary insurance did not pay, we did find that your spouse has an account as well and we reviewed his account. We found that on the 9.27.24 date of service initially your secondary insurance denied our claim on 1.17.25, the balance was then reclassed to the patient, then on 5.18.25 the secondary insurance payment was applied to the account. Currently both your account and your spouses account have a zero balance and no rental equipment creating revenue.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

• Initial Complaint

  Date:06/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed an agreement with Apria on May 3, 2024 for a CPAP device. I was to pay whatever my insurance did not cover for a period of ten months, then the machine would be paid off and I would own it. It should have been paid off in March 2025. I keep receiving bills for the device. I changed my insurance company in January 2025 and again in April 2025. Apria is claiming every time I change my insurance company all payments made are disregarded. The entire balance resets to the original amount. It reset in January and again in April. According to them as of April 1, 2025, I owe another ten months. If I change my insurance in January 2026, I will owe another ten months from that date. This makes no sense. I signed an eleven page agreement in May 2024. Nowhere does it state if I change my insurance company it's like no payments were ever made. I have made ten to fifteen calls to Apria in the past several months. I am always told that's our policy. I signed an eleven page agreement in May 2024. Nowhere does it state if I change my insurance company, it's like nothing was ever paid. This is ridiculous. Apria has received hundreds of dollars for this device. They should not be allowed to charge double or triple the price because I changed my insurance. They have already received the agreed to price. I am putting $24.10 in the money box, that is the current balance. That amount will increase every month. Thank you for your time and any help you can provide

  Business Response

  Date: 06/09/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the billing representative has confirmed that on or around 6.3.25 you spoke with Donne regarding a social media complaint you submitted. Per Donnes comments she adjusted the May date of service and had the rental equipment converted to sale. When rental equipment does not meet the purchase price and the insurance terminates prior to the rental agreement set by the insurance is met, the rental equipment starts over under the new insurance. Unfortunately, when the new insurance starts that insurance is not aware of the previous insurance or how many months have been paid as there isnt communication between the insurances, they require the rental episodes to be billed at rental episode 1. We do sincerely apologize for the confusion and the frustration it has caused.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2025, I received a bill from Apria Healthcare for #***.00 for "CPAP System," invoice number 00GP724J. This was a surprise to me, since I believed that I had finished paying for my CPAP machine and supplies by June 2024. My May 2024 billing statement from Apria showed that I owed them "$0.00." Apria's February 2025 bill gave no further explanation for the charge. No further information was available on the ************************ website, and an Apria customer service representative could not explain the charge either. Because I was unable to find a physical address for Apria, I could not mail them a request for more information.Since February, Apria has sent me monthly notices warning that my payment is overdue. I am concerned that Apria will send my bill to a collection service and that my credit history will be affected. If Apria can show me that they are billing me for goods or services that they have actually provided, I will be happy to pay what I owe. My Apria account number is **********.

  Business Response

  Date: 06/10/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that we delivered equipment to you on 12/7/2023 and the billing contract with your insurance was for the equipment to rent for two episodes, then the third billing would be for the remaining purchase amount. The contracted purchase price for the equipment was $974.28. The first two rental episodes were each $118.80 for a total of $237.60. This left the remaining purchase price due of $736.68 for the machine. There was a delay in billing for the final purchase price and the claim was sent to your insurance in February and you were billed the initial coinsurance amount for that claim which was $221.00. Your insurance processed the claim in February, with the entire balance being applied towards your deductible. This can be compared with the Explanation of Benefits (EOBs) from your insurance. This remaining balance due is $736.68 and will be reflected in the June statement you will receive. An itemized statement showing the billing for the December and January rental episodes, the supplies received for the initial set up, and the final purchase invoice from February 2025 will be sent to you to compare with your insurance EOBs. If you dispute this balances, you will need to appeal with your insurance as they applied this final purchase claim towards your deductible.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

  Customer Answer

  Date: 06/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I have attached images of the checks I mailed to Apria in 2024 totaling $766.24. Apria's reply to initial complaint states that the contracted price of the equipment was $974.28, leaving me a balance of $736.66. However, by my calculations, I should owe them $208.04.
  
  Regards,
  
  ******* ****
  

  Business Response

  Date: 06/19/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general
  manager confirmed that the total purchase price of the cpap machine is $974.28, and we received total payments
  of $766.24. However, $508.61 applied to humidifier and supplies, November 3, 2024, we issued refund of $20.03
  which left only $237.62 to apply towards the purchase of the cpap. The remaining purchase price is valid,
  however as a one-time courtesy we have adjusted balance with no responsibility to you.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes
  your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and
  customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

  Customer Answer

  Date: 06/20/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ******* ****

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is against Apria *************** My doctor prescribed a CPAP machine and the company sent it to me. I never used the machine and they have been billing me every month for it. They sent $71 to collection agency, which I disputed via mail and never heard back. I have contacted Apria SEVERAL times regarding this and they kept telling me there was no need to return the machine. I explained to them I do not use it and would be more than happy to return. They insisted I didnt have to. Since then I have received NUMEROUS calls and voicemails regarding this and it has been ongoing. I spoke to a representative today named Tin because she said I owed them $60. She said the $71 I would have to take up with the collection agency, which I have with no response. They keep telling to contact a different department when I do get a response from Apria. I informed them I would not be paying any of this because I feel I do not owe it. I have been trying for months to get this taken care of. The collection agency is Artstrat

  Business Response

  Date: 06/10/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that we delivered the equipment to you on May 20, 2024, as was ordered by your physician. The contract with your insurance was for the equipment to be rented for 10 months, then convert to sale, meaning you had met the purchase price and ownership of the equipment would be transferred to you. Apria billed your insurance for the monthly rentals per the contract, the insurance processed the claims with coinsurance amounts due, and you were billed for those coinsurance amounts. Statements were mailed showing the balances due. There were no payments made by you towards these balances, and after 180 days, balances roll to an outside collection agency.
  On March 20, 2025, the equipment was considered purchased and became your property. On April 29, 2025, we reached out via email to respond to your email request to pick up the equipment. The pickup was denied because the equipment was already considered to be purchased and patient owned. There are no records prior to this date requesting a pickup of the equipment, or any conversations regarding the open balance.
  The balances are valid and can be compared with the Explanation of Benefits provided by your insurance.
  Currently, you have a current open balance of $60.00 with Apria for your coinsurance amounts for rental months September 20,2024, through February 20, 2025 (last billed date). Any balances over 180 days will continue to be placed with a collection agency.
  There is currently a balance of $71.29 placed with ARStrat Collections agency. You would need to continue to reach out to them to make payment or if you choose, dispute the balance.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Apria’s goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

  Customer Answer

  Date: 06/10/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23409110, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  
  
  Regards,
  
  
  
  Candice Vieaux
  

  Customer Answer

  Date: 06/10/2025

  There should have been no rental charges.  This machine was not used and was offered to return in a long time ago.  Everytime they have called me I have told them this and the last time the perdon was very hard to underdtsnd and I wasnt sure she understood what I was saying.  This has been a headache for awhile and will relay this info to my physician as well.  No one ever would direct me to the person I needed to talk to.  When I did contact them via website, they directed me to a different department, which then again directed me to another department with no answer or help.  Honestly, there is only a low amount owed, and Im not sure why they will not deal with it instead of receiving negative feedback.  I feel that I am not responsible

  Business Response

  Date: 06/19/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general
  manager confirmed the delivery of the medical equipment and is billed by possession and not usage. The monthly
  statements showed monthly rental amounts due. We have no record of incoming calls with request to pick up
  equipment. On April 29, 2025, you sent an email asking for pick up of unit, however, unit had already converted
  to patient owned a month prior. You have a current open balance of $60.00 with Apria for your coinsurance
  amounts for rental months September 20,2024, through February 20, 2025 (last billed date). Any balances over
  180 days will continue to be placed with a collection agency. There is currently a balance of $71.29 placed with
  ARStrat Collections agency. You would need to continue to reach out to them to make payment or if you choose,
  dispute the balance.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes
  your concern very seriously. We want to stress that it is Apria’s goal to be the first choice of patients and
  customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

  Customer Answer

  Date: 06/29/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23409110, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  
  
  Regards,
  
  
  
  Candice Vieaux
  

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business practices of this company is very close to (if not already) fraudulent practices. The bill you for the supplies that they sent without your knowledge and which you have sent them back.They also charge you multiple times for the same services.

  Business Response

  Date: 06/10/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the billing representative has confirmed that supplies you sent back were received by our resupply team and the adjustment for those supplies was completed. The rental equipment was set up on 9.27.24, and Apria received 3 payments towards the rental contract, and it did not meet the purchase price prior to your new insurance becoming effective on 1.1.25.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using a cpap machine and supplies via Apria since July/August 2023. They informed me in 2024 that my insurance denied a claim from 2023 for $349. It was of no fault of mine. It was a paperwork error and by the time I was made aware of the issue and tried to appeal with ****, the time to appeal was up. Apria sent the $349 to collections which has hurt my credit. They refuse to order me new supplies until this amount is paid. I am using supplies that are almost a year old. They are certain to develop mold and contain bacteria.

  Business Response

  Date: 06/10/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that the claims dated 7/14/2023 and 8/14/2023, were denied due to needing Medical records. The medical records that ********************** was in possession of were sent to the insurance, however the claims continued to be denied, and you were billed for those denials. As this is past timely for you to appeal with your insurance, as a courtesy, we have requested the recall of the balances ($349.86) from the collection agency. Please allow up to 30 business days for the Agency to update their records. Your Apria account will be updated to reflect the recall in 3-5 business days. Your account will then reflect a $0 balance.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

  Customer Answer

  Date: 06/17/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ******* ********