Complaints

This profile includes complaints for Apria's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Apria

  7353 Company Dr Indianapolis, IN 46237-9274

• 

  Apria

  1160 S Creasy Ln La Fayette, IN 47905-4959

• 

  Apria

  1714 N 5th St Terre Haute, IN 47804-4011

• 

  Apria

  125 John Roberts Rd, Ste 19A South Portland, ME 04106

• 

  Apria

  4 Presidential Way Unit A Woburn, MA 01801

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had prior business with Apria. However, from 7-12 of 2024, I was involved in a billing dispute for which I placed a complaint through the BBB (********) on November 15, 2024. At that point, I explained in writing that I was paying my corrected bill and was severing my relationship with Apria and they needed to desist from contacting me.On 1/ 5/25, I received an automated message about an "auto refill". I called as soon as possible that day and left a message stating they needed to cancel that unauthorized autofill order. I followed up the next day, spoke with a ***resentative, and explained once again that the order needed to be canceled. The ***resentative stated it was canceled,On 1/29/25, a package was left on my doorstep by an unknown carrier from Apria Healthcare. I immediately called and spoke with multiple ***resentatives from both their offshore and stateside call centers explaining the situation and stating they needed to pick up the unauthorized order I also explained they had submitted a fraudulent and unethical claim to my insurance since I already had another medical supply provider. I spoke with multiple ***** including a local one stating they would call me back because she would speak with her manager since drivers would be in my area and never called me back.The last *** I spoke to stated they would order a pickup. She did not, and this company expected me to drop off a package I did not authorize or order and they only provided until 2/7/25 to drop off.I called my insurance company and they placed an internal complaint against Apria. They also called Apria and first, they stated they would not arrange a pick-up for their package, and that I needed to drop it off. The next person she spoke with called ****, stated they would arrange a pickup which would take up to 48 hours. They also lied about that. I have several disabilities, which is why I requested they pick up the package but they have refused to order a pick up for their package.

  Business Response

  Date: 02/07/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that you requested the supplies to be picked up on 01/31.  This action was completed, and *** was advised on 02/04/25 of the need for pickup.  The pickup instructions were emailed to you and per the return tracking number, I show the package was picked up on 02/06/25 with a delivery date back to the warehouse for 02/11/2025.
  
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs. 
  
  
  Sincerely, 
  
  Apria Healthcare LLC

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  in July 2024 i ordered supplies for my CPAP on Apria online. the parts that I needed were listed on the website with cryptic numbers and no description. After receiving them, I noticed they were not the parts I use. DateTimeCalling NumberDialed Number ************:12:20720267593118884927742 Called Apria four weeks later and they said I was too late to return. However the representative approved a "one time exception" with her supervisor after putting me on hold for several minutes. She returned and said they would credit the items sent also be sending me the correct part free of charge.2 weeks later I received a bill for both the new mask and the old parts I can't use for $202.57.I called several times after this trying asking to either honor the credit or accept the equipment back because I can't use it. Apria customer service is a complete nightmare.DateTimeCalling umberDialed Number ************:41:14720267593518004928901 ************:48:42720267593518668384762 ************:18:04720267593518665056365 ************:07:51720267593518668384762

  Business Response

  Date: 02/13/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that After reviewing the account, charges are correct. The amount of $202.57 is copay for the August order & October order. The incorrect mask/headgear that was sent in October was billed, but the replacement was sent no charge. The billing codes are the same for incorrect and correct mask. The agents who gave incorrect information have been coached. On 2/7/25, we attempted to call both phone numbers on account and left voicemail to explain further. We apologize for this inconvenience.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

• Initial Complaint

  Date:01/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from Apria about sending a ** machine. I told them under no circumstances did I want to pay for one. They assured me multiple times that they checked with my insurance and it was covered. I explained that this was surprising and to double check. They put me on hold and came back and said I will be billed zero. Not surprisingly I am now getting a bill. I am requesting that the fees are waived or that they pick up the machine. They refuse to pick up the machine today and want me to drove to another city to return it, which is not happening. so I am requesting that they waive the fees. This is very common with Apria, which is why I declined this initially until they convinced me it was no charge.

  Business Response

  Date: 01/29/2025

  Thank you for taking the time to bring your concerns to our attention.Upon review of your account, the general manager confirmed that unfortunately,Insurance denied payment on the Blood Pressure Machine as this was not covered under your insurance plan. We apologize for not sharing this with you, but if insurance denies payment, the balance will be reclassed back to you. We will proceed with waving this fee due to failing to discuss this financial responsibility with you. I also confirmed the equipment was already picked up on 01/28/25.
  
  At Apria Healthcare,our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  
  
  Sincerely,
  
  Apria Healthcare LLC

  Customer Answer

  Date: 01/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  If you are offering to waive the fee, then you can drop the equipment back off . Youre not doing me a favor by waiving a fee for receiving nothing 
  
  Regards,
  
  ***** P *******
  

  Business Response

  Date: 01/31/2025

  Thank you for taking the time to bring your concerns to our attention.Upon review of your account, the general manager confirmed that unfortunately,we cannot give away and equipment for free.  We will proceed and write any outstanding balance.
  
  At Apria Healthcare,our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  
  
  Sincerely,
  
  Apria Healthcare LLC

  Customer Answer

  Date: 01/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Exactly . Which is why your response was ridiculous when you said youd remove the charge as a courtesy , which is essentially giving me free equipment, correct ? You dont know what you are talking about  . Your company is horrible
  
  Regards,
  
  ***** P *******
  

• Initial Complaint

  Date:01/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting charged by Apria, even though I dont use their service

  Business Response

  Date: 01/29/2025

  Thank you for taking the time to bring your concerns to our attention.Upon review of your account, the billing representative has confirmed that you received the rental equipment from Apria on 9.6.2023, you DocuSign the sales service & rental agreement (SSRA) on 9.9.2023 and the rental converted to sale on 7.6.2024 based on the rental agreement with your insurance. The open balance is for invoices 00JF223V & 00JF223W for date of service 6.6.2024,the last invoice submitted to your insurance, this invoice was applied to your 2024 deductible and is a valid balance as it is the final rental claim to your insurance.  
  
  At Apria Healthcare,our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  
  
  Sincerely,
  
  Apria Healthcare LLC

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On behalf of my husband, I have worked with Apria since 3-22-24 regarding 4 dates of service (8-25-23, 9-25-23, 10-16-23 and 10-25-23) that pertain to the rental of a CPAP machine. Our paper EOB of 2-16-24 showed those dates but they weren't processed. The explanatory code reads "Please submit the itemized purchase price including sales tax for the durable medical equipment billed." On 3-22-24, I was informed by our insurance company that the itemized purchase price was needed, so I then informed Apria of such - along with the electronic payor ID number.March-June 2024: in addition to addressing the 4 dates of service, we had to prove the return of a defective machine and clarify our ins. benefits again (having done so in Nov. 2023). We also pushed to get $28.67 (tied to 8-25-23) pulled back from collections. We were told the account was in review. On 6-21-24, Marga at Apria stated the balance was zero; the only bill in review with the ins. company is the one retracted from collections ($28.67).On 7-25-24, ******** at our ins. company stated that the requested **** purchase price hadn't been received. ***** at Apria on 7-25-24 stated that the requested info was sent to the ins. company as of 7-25 for the 4 dates of service.On 12-23-24, according to my ins. company, it looked like Apria sent the purchase price (Nov 2024) but did not bill as a rental. According to "timely filing," Apria had 12 months to provide the requested info from the date of service.We have received automated calls from Apria re. an outstanding bill and get paper bills with a changing amount due: $264.92 (for 4 dates) to $420.79, to most recent $310.24 ("previous balance").Most recently (1-24-25), I talked with Apria team leader, ***, who said to disregard the 1-9-25 bill as he would follow-up with the claims ***** In Dec. and January, Apria has said to disregard bills but that the fees are "noncovered charges."We are not responsible for Apria's lack of timely filing their claims.

  Business Response

  Date: 01/31/2025

  Thank you for taking the time to bring your concerns to our attention.Upon review of your account, the billing representative has confirmed that the open invoices were denied by the insurance as they were past timely filing, due to this the open invoices have been adjusted leaving the account with a zero balance. We did bill as a rental for the equipment for three months per the insurance contract. We have also converted the rental equipment to purchase on 1.31.2025, the equipment now belongs to the patient. We do sincerely apologize for the errors that occurred and the frustration it has caused.   
  
  At Apria Healthcare,our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  
  
  Sincerely,
  
  Apria Healthcare LLC

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not fully resolve my complaint.  

  I need clarification regarding the conversion of the **** machine from rental to purchase (as of 1-31-2025).  Will there be a claim filed with our insurance company with regards to the purchase of the machine?
  
  Regards,
  
  ******* ********

  
  

  Business Response

  Date: 02/04/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the billing representative has confirmed that Apria did not and will not submit a claim to your insurance for the purchase of the rental equipment. Again, we adjusted the open invoices due to past timely filing limit and the account has a zero balance. 
  
  
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs. 
  
  
  Sincerely, 
  
  Apria Healthcare LLC

  Customer Answer

  Date: 02/05/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  

  Regards,

  ******* ********

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have resided in ********** since June 2022. I have used Apria for years, also in **********. Last year in May they billed ******************, **********, $18.94, and ********** paid. Yet, they have called and called and continue to send me a bill. They billed the wrong state and yet it was paid. Now they want me to pay. I have excellent credit rating and don't want this on my record.

  Business Response

  Date: 01/29/2025

  Thank you for taking the time to bring your concerns to our attention.Upon reviewing your account, the billing representative has confirmed that the account has zero balance, no open invoices on the account, nothing has been sent to collections, and we do see the payment made by insurance. We do sincerely apologize for the frustration this has caused.  
  
  At Apria Healthcare,our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  
  
  Sincerely,
  
  Apria Healthcare LLC

• Initial Complaint

  Date:01/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began using Apria for **** supplies in February 2024. In Feb. and March 2024 they billed my insurance company correctly under Tier 1/HMO so I owed no co-payment (I have a POS plan). Starting in March 2024 they began billing my insurance under Tier 2/PPO without my permission causing me to incur unnecessary charges. I complained to my insurance and Apria multiple times ultimately this was resolved when I filed a complaint with the BBB and Apria acknowledged they'd misbilled me and deleted the balance due from March-July 2024. Starting in Aug. 2024 they again billed me under tier 2 without my permission. At this point they claim I owe them nearly $200 due to their error in billing. I no longer want to do business with them. I want them to 1) correct the billing and bill under Tier 1 for Aug. 2024 to present and 2) I want to cancel my business with them immediately so I do not have to continue to deal with this issue.

  Business Response

  Date: 01/31/2025

  Thank you for taking the time to bring your concerns to our attention.Upon review of your account, the billing representative has confirmed that Apria failed to obtain authorization for the dates service that you were billed as tier 2, we have adjusted off those invoices in the amount of ******. Apria does not bill as tier 1 or tier 2 that is based on whether authorization is obtained and paid accordingly by your insurance. Apria has requested authorization for the 1.13.25 date of service, if authorization is not obtained due to our error for 1.13.2025 then an adjustment will be made. Your insurance rents the equipment for 13 months and you received the equipment on 2.13.2024. With active rental equipment we cannot close your account till the equipment is either returned or the rental purchase price is reached, and the equipment will then be converted to sale and belong to you.    
  
  At Apria Healthcare,our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  
  
  Sincerely,
  
  Apria Healthcare LLC

  Customer Answer

  Date: 01/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I've requested my doctor send further authorization, but Apria is claiming they haven't received authorization for Jan. 2025.  They are billing me for Aug-Dec 2024 at tier 2 as well.  Their response does not address these charges which should have been billed at tier 1.
  
  Regards,
  
  ****** ********
  

  Business Response

  Date: 02/03/2025

  Your current balance is $0. We addressed your concerns in our previous response:
  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the billing representative has confirmed that Apria failed to obtain authorization for the dates service that you were billed as tier 2, we have adjusted off those invoices in the amount of ******. Apria does not bill as tier 1 or tier 2 that is based on whether authorization is obtained and paid accordingly by your insurance.Apria has requested authorization for the 1.13.25 date of service, if authorization is not obtained due to our error for 1.13.2025 then an adjustment will be made. Your insurance rents the equipment for 13 months and you received the equipment on 2.13.2024. With active rental equipment we cannot close your account till the equipment is either returned or the rental purchase price is reached, and the equipment will then be converted to sale and belong to you.
  At Apria Healthcare,our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  
  
  Sincerely,
  
  Apria Healthcare LLC

• Initial Complaint

  Date:01/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order CPAP supplies on or about 9/19/24 and was told total cost to me would be $*****. they took my credit card info and billed my credit card on both 9/20 and 9/23/24 so 2 x *****$. Then on 10/5/24 they billed my credit card again without my permission for 103.82$. I called to inquire and was told that was to meet insurance deductible and that my account was now paid in full. I requested at that time not for them to bill my credit card and would like my account discontinued and receipt of payment. But they didn't provide a receipt. They again tried to charge my credit card on 1/17/25 but I had changed credit cards so they sent a bill for 70.14$. At this time they are unable to explain this cost other than "I owe it to meet my deductible" I want that bill nullified as I was told I was paid in full after the ***** and again after the 103.83$ charges.

  Business Response

  Date: 01/31/2025

  Thank you for taking the time to bring your concerns to our attention.Upon review of your account, the billing representative has confirmed that the invoice for supplies received on 9.18.2024 was applied to your 2024 deductible.The Apria representative can give you an estimate of your out of pocket when receiving equipment/supplies, but the insured has a responsibility to know their insurance coverage as well and should receive an explanation of benefits (EOB) from your insurance whenever a claim is received by a provider. As a courtesy we did adjust the open balance of $70.14 leaving the account with a zero balance. We did find that an itemized statement was prepared and mailed but we will mail the itemized statement again, please disregard the open balance listed on the statement. We found that the following amounts were charged to your credit card for the 9.18.2024 date of service, $60.62 this was charged on 9.20.2024 and $103.82 that was charged on 10.5.2024, there wasnt a duplicate charge of $60.62 located in our system, if you made a payment through our online bill pay, we do not have access to see those charges.  
  
  At Apria Healthcare,our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  
  
  Sincerely,
  
  Apria Healthcare LLC

  Customer Answer

  Date: 02/04/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ********* *******

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/24 Apria automatically sent me CPAP EQUIPMENT without me ordering it. I have three insurances as pertains to SLEEP APNEA. I was a victim of 9/11 and am certified for the condition of sleep apnea to which I have WTC HEALTH PROGRAM AS MY THIRD INSURANCE after my ******** (primary), CIGNA (secondary) and WTC HEALTH PROGRAM as my third insurance. They have sent me one years worth of monthly statements for the balance of $125. I have recorded messages monthly advising them of the third insurance. I have written letters to the headquarters. No one from Apria has ever submitted this claim to ***. NEVER. I have called them at least 15 times. *** HEALTH PROGRAM will not pay any bills after one year from service. And now, WTC won't pay and Apria still has not submitted the claim.

  Business Response

  Date: 01/29/2025

  Thank you for taking the time to bring your concerns to our attention.Upon review of your account, the billing representative has confirmed that we have added the above-mentioned insurance as tertiary to the open invoice on 1.28.25 for it to be billed, which is prior to the one-year time limit set by the insurance. The open balance has been reclassed to the insurance leaving the account currently with a zero balance. We do sincerely apologize that the representatives did not assist you in your request and the frustration this has caused you.
  
  At Apria Healthcare,our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  
  
  Sincerely,
  
  Apria Healthcare LLC
  

  Customer Answer

  Date: 02/08/2025

  THANK YOU FOR RESOLVING THIS MATTER SO QUICKLY WITH APRIA.  

  *** *****

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apria sent me a CPAP machine and supplies in October of 2024. In December of 2024, they sent me a duplicate machine and supplies. I had to contact them 4 times to get it returned. In addition, my sleep center doctor also had to call them two times. Now I keep receiving bills for the second machine which I returned. (***** confirms return received 1/21/25.) They also claim they can't "find" any of the payments I have made even though they've cleared my bank account.

  Business Response

  Date: 02/03/2025

  Thank you for taking the time to bring your concerns to our attention.Upon review of your account, the general manager responded, We apologize for the inconvenience you experienced. We received a duplicate order, and a second account was created using your middle name which caused confusion and double shipment. We have provided coaching to the agent involved. We are also coaching those involved in the multiple calls with no solution. The duplicate account has been noted & the account balance has been adjusted to $0 on the second account as discussed on our call 1/31/25. Thank you for bringing this to our attention and please do not hesitate to reach out if anything further is needed.
  
  At Apria Healthcare,our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  
  
  Sincerely,
  
  Apria Healthcare LLC