Complaints

This profile includes complaints for Apria's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Apria has 247 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Apria

  7353 Company Dr Indianapolis, IN 46237-9274

• 

  Apria

  70 Catamore Blvd East Providence, RI 02914

• 

  Apria

  37 Commerce Ave Ste 2 South Burlington, VT 05403

• 

  Apria Healthcare

  12 Petra Ln Ste 2 Albany, NY 12205

• 

  Apria Healthcare

  6103 E Molloy Rd East Syracuse, NY 13057

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apria is billing me for $203.01 for a wheelchair rental for Jan 2023-Mar 2023. They have submitted billing to my insurance, ****************** with incorrect billing codes. I have told them this and have even had my insurance *** call them and tell them that they need to resubmit the bill with the correct billing codes. They were also provided with the correct billing codes. Apria's position is that it has exhausted all efforts to collect payment from the insurance and now they insist that I pay them. They have also referred this matter to a collection agency. This situation has been ongoing since August or September of 2023.

  Business Response

  Date: 02/06/2024

  Thank you for bringing your concern to our attention, unfortunately we are unable to locate your account in our system. Please provide us with the additional information such as your date of birth and/or the account number so that we can research and resolve your concern timely. 

  Sincerely 

  Apria Healthcare LLC

   

  Customer Answer

  Date: 02/12/2024

   The account number is **********

  Business Response

  Date: 02/16/2024

  Thank you for taking the time to bring your concerns to our attention,the billing representative has confirmed that the incorrect payor had been added to the account which caused several billing errors to occur. Due to the authorization requirements Apria cannot obtain authorization and bill the correct payor. Since this was our error, Apria has adjusted the open invoices and recalled the balance of $270.68 from collections. Please allow the collection agency 30 days to remove and notify the credit bureau to update the credit report if reported, please disregard any calls or statements you may receive during this time.  We sincerely apologize for the frustration this may have caused.
  If you require further assistance regarding your billing, please call ************.
  
  At Apria Healthcare,our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs. 
  
  
  Sincerely,
  
  Apria Healthcare LLC

• Initial Complaint

  Date:12/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an account with **********************. I closed it in June, 2023. There was a zero balance on the account. A few days ago, I started receiving telephone calls from the foreign workers who handle Apria's client contact. The caller was screeching into the phone that I owed $70+. That is the amount of the cost of the monthly rental without applying my insurance which paid 80%. The amount I used to pay was $18+ or the remaining 20% of the cost. The caller continued her diatribe saying "RIGHT AWAY! RIGHT AWAY!" every few words. This was a frightening experience as I am terminally ill and elderly. I hung up on the caller. I am uploading a screenshot of my account showing a zero balance at the time of closing.

  Business Response

  Date: 01/22/2024

  Thank you for taking the time to bring your concerns to our attention,the billing representative has confirmed that your insurance was billed and denied the claim due to missing documentation per their guidelines. Several attempts were made to obtain the clinical documentation from your physician. Apria also notified you of the issues and that this documentation was needed in order to obtain authorization from your insurance. While attempts were made to obtain the authorization and appeals made to the insurance the balance was reclassed to the member. Although the membersbalance is valid as a courtesy the open balance of $74.88 was adjusted off,leaving the account with a zero balance. A review of the phone logs found one call that was made on 12.28.2023 regarding the open balance. A review of the conversation and if warranted the call will be used as a training opportunity.   If you require further assistance regarding your billing, please call ************.
  
  At Apria Healthcare,our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs. 
  
  
  Sincerely,
  
  Apria Healthcare LLC

  Customer Answer

  Date: 02/02/2024

  Apria did not adjust the account "as a courtesy". I paid the $74.88 on January 8th as I did not want Apria to damage my credit. Here is an excerpt from Apria's payment page:

  Payments Processed in 2024
  DATE AMOUNT ACCOUNT CONFIRMATION NUMBER
  Mon. Jan 08, 2024 $74.88 MasterCard ending in 0167

  Business Response

  Date: 02/15/2024

  Thank you for taking the time to bring your concerns to our attention. We have reviewed your account and confirmed that your open balance of $74.88 was adjusted off;therefore, you are not responsible for the charge. However, your account reflects a payment from you that was applied to our system on January 17, 2024,amount $74.88 and we have requested for a refund check to be processed to you for that amount. Please allow time 7-10 days for processing. We apologize for all the inconveniences you experienced. If you require further assistance regarding your billing after reviewing the statements, please call ************.
  
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  
  
  Sincerely,
  
  Apria Healthcare LLC

  Customer Answer

  Date: 02/15/2024

  Because Apria has a history of misrepresenting facts, I will wait to see if I do indeed receive an adjustment for $74.88. If I do receive a check for that amount, I will close my dispute with them. Thank you Better Business Bureau for your consumer advocacy.