Reviews
Customer Review Ratings
Average of 185 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromRyan H
Date: 08/09/2022
5 starsMy technician was very respectful, detailed, and honest. I appreciate his service.
Williams Comfort Air
Date: 08/15/2022
Thank you so much for the kind review. Please let us know how we can help with your future HVAC and plumbing needs!Review fromGeorge P
Date: 08/08/2022
5 stars******* was Punctual and communicated clearly the diagnosis and recommendations. Repairs were completed to my satisfactionWilliams Comfort Air
Date: 08/15/2022
Thank you so much for the kind review regarding you AC repair. Please let us know how we can help with your future HVAC and plumbing needs!Review fromPam C
Date: 08/05/2022
5 starsThe maintenance on my a/c unit was thorough and everything was explained to me in detail.Williams Comfort Air
Date: 08/10/2022
Thank you for sharing your 5-star review.Review fromYong M
Date: 08/04/2022
1 starI had an appointment scheduled on friday July 29, 2022 for between 12pm and 2pm. I left work early in order to accommodate for this time, only to still be waiting at 2:15pm with no call from Williams Comfort Air or the tech. I had to call my self and the tech called me advising that he was going to arrive in ***** mins. It was at around 3:30pm when he arrived. Nearly an hour after the time frame he gave. During the appointment at one point I mentioned to him the issues I had previously regarding my experience with concerns I had when my unit was installed. At that time he became angry and began to state that he felt like I was bashing the company he works for and that I was wrong. At that point he became very dismissive, disrespectful and I felt almost belligerent in his tone and affect towards me. When I asked if he was going to sign the service sheet on my unit (which all the techs do) he indicated that he was not. Then proceeded to leave. This experience left me in awe at how when a customer expose how they felt about an previous experience can develop into an employee/representative of a business to then attempt to make me feel wrong. This is my experience.... I have never felt so disrespected by anyone who comes into my home to provide a service that I am paying for. I spent nearly $10000 on my unit, so the least I expect is the courtesy of being heard. I did not expect him to do anything about it. The fact that I am a woman of Asian decent, standing only 4'10", and the tech was at least a foot taller than me, this experience left me feeling intimidated and threatened with how he became. No one should have to endure this in their own home for any reason, and especially if they are paying for a service and/or paid for a product that had any service involved. Very disappointed and I regret doing business with this company after this. I would have left no stars if that was an option.Williams Comfort Air
Date: 08/10/2022
I am very sorry to hear this and will be addressing this immediately.Review fromChuck P
Date: 08/02/2022
5 stars****** did an outstanding job today. I purchased my HAV System in 2015. I have it serviced twice a year. Today *************************** did maintenance the way it should be done. I saw him do things that no other Tech has never done. In other words he takes no short cuts. In the future, I will request him to service my units.Williams Comfort Air
Date: 08/04/2022
Thank you so much for the kind review. Please let us know how we can help in the future!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.