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Business Profile

Life Insurance

One America Financial Partners, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 42 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a surgery in May of this year my disabilty claim was accepted, however when it need to be eextended due to other medical issues that arose it was an issue. My rep **** was very disrespectful, at one point she said I was harassing her. Her supervisor soon started to handle my claim and I remember him telling me that people cant just get paid to sit at home. Well my doctor clearly stated I was not to return to work until I could see a specialist and I could get completely cleared. Well their Clinician looked and said I was cleared to return to work that they would no longer pay my benefits. Now I was unable to return for 2.5 more weeks, they would not accept any more documentation nor did they even wait for my doctor ************ I actually had to have a minor surgery that day. This company stated that a doctor release and disability are two different things. I would really like to know how a doctor that preformed a surgery isnt required to clear the patient before the disability nurse "thinks the person can return to work". Now please explain how this process works and please do explain how someone doesnt even wait for the appointments to be completed before making a nurse choses someone doesn't qualify. Also please address the customer service issues.

    Business Response

    Date: 10/25/2022

    **************,

    American ***************************** has received your correspondence dated October 21, 2022 pertaining to the above referenced ID number.

    While we take complaints very seriously, due to privacy laws we are unable to provide the Better Business Bureau with the details of this complaint. An investigation is being performed and a written response will be sent directly to ********************** within 20 business days.

    If I can be of further assistance, please do not hesitate to contact me.

    *********************, AIRC

    Corporate Paralegal Senior

    Corporate Compliance & Market Conduct

    office: ************** 

One America Financial Partners, Inc. is BBB Accredited.

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