We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mailing Services

The UPS Store 5811

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THIS IS THE THIRD PACKAGE I LOST FROM **** THE LAST ONE WAS FOR MY NEPHEW'S BIRTHDAY. I LOST $300, I TRIED TO CONTACT THE OFFICES, NO ONE ANSWERED ME.

    Customer Answer

    Date: 05/24/2025

     

    I NEVER RECEIVED ANYONE FROM USP 

    THANK YOU!

    Customer Answer

    Date: 06/20/2025

     

    They never answer me I lost more $400 in my package, they don't care about the concern of my concern.

  • Initial Complaint

    Date:10/30/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay for call-in service. The owner does not have telephone service. All calls are ignored. Voicemail is full. The new owner did not tell customers it was under new ownership. The new owner raised prices 20%, which is 3 TIMES Biden's Failed Inflation Rate!!! The new owner did NOT tell us of the increase. This business is corrupt.

    Customer Answer

    Date: 10/31/2023

    Today I met the new owner in person.  He addressed everything in a professional manner.  I consider this matter resolved.

  • Initial Complaint

    Date:09/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 8/4/22. I paid the business $218.94. ($208.94 was for packing and shipping, $10 was for insurance of $500.) I used their ******************** They did a terrible job of packing, and most items were broken or damaged during shipping. One item was even broken in the store prior to packing, and the store did not notify me! (I gave them an intact glass statue, and it arrived packaged in 2 separate bundles, each containing a broken half.) The store has made no effort to resolve this issue. I have emailed the store, and have received no reply at all. I have called the store and left messages, and have not received any callback. I reached the manager (****) on the phone once. When I advised of my name and the reason for the call, she hung up on me, and no one would pick up the phone when I called back. The Damage ********************** at *** advises they sent a form for the store to fill out and return a couple weeks ago, and the store has not returned the form. I've been informed the claim cannot be resolved until the shipper returns the form. The Tracking Number: *******************

The UPS Store 5811 is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.