Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was having issues with my vehicle so I took my car in for repairs on 11/07/2024. My car has an aggressive shake at start of the day and would shake at acceleration causing engine light to come on flashing, indicating something is wrong. I approved them to fix the things that is causing the shaking which were replacing spark plugs, diesel injection service, and a MAP sensor replacement. I paid $988.20 for the service just to get the car back and it still has the same issues as before as if nothing was repaired. The car also drives worse than before, with a more aggressive shake at acceleration. The invoice paper says the car was test driven and there is no shaking and it drives better, which is a huge lie. I don't think they test drove the car and was just saying that, and they definitely lied on the invoice notes about the car being fixed. I feel like they got over on me and would like a refund because I basically paid them just to make the car worse.

  Business Response

  Date: 12/02/2024

  I have reached out to Mr. ***** via email. I was unaware of his concern and am investigating with my Service Manager immediately.

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started actively new car shopping n the beginning of October. With not having a vehicle to go lot to lot on top of wanting to make sure that the price was within what my court order allotted for a vehicle for my autistic child..it hasnt been good every time Id have it guaranteed turns out it wasnt. So reached bill estes a few times through the month either through their website or CarGurus and during each its been different though I didnt catch on to the massive amount of consumer fraud till Oct 22. I should mention again I have kept everything phone records text voicemail emails from all just incase Mr **** or the courts would need to see anything with the filings of receipt. So on Oct 21 CarGurus email was car dealership dropped price on ***** trac Ive enquired which I thought was kinda strange as I have emails stating it sold I have emails starting it dropped. There is price history and its been on the lot over a hundred days. So i instantly called the number to the dealership it goes to an automated line to get you to **** **** who referred to himself as a salesperson at bill Estes said the car was definitely on the lot but wasnt aware of the price drop. Said he didnt know why his dealership was always last to update. However typically the ** ******* ****** would approve. I asked him if he could make sure and if so if hed get my a price agreement off the lot. **** sent it to a number that different people have used along the way claiming general manager sales manager as well not connected.i called the store again so i asked if I could speak to the **. We agreed at 215. Gm calls he said he already knew my price (Ive never spoke to ******* ******. Informed me the track had sold. I asked when he stated Oct 7th. It was at that time he was emailing me an extra five hundred off what was offered. I was going back through all my text realizing how big the fraud is. I reached ***** Hiult thought his auto group might want to know when I saw they had jobs

  Business Response

  Date: 11/05/2024

  I apologize for the miscommunication we had with you, however, we are not able to locate a vehicle for you at this time.  Just to be clear, we did not run your credit, we did not accept any money from you and we have not committed to procuring a vehicle for you.  If we can be of further assistance in the future, please let us know and feel free to reach out to me directly.  ***** *****, AVP, ************ - mobile

  Business Response

  Date: 11/05/2024

  I apologize for the miscommunication during your shopping process.  At this time we are unable to find a suitable vehicle for you.  For the record, we have not received any money from you, we have not run your credit, and we have not secured any vehicle.  If we can be of further assistance in the future, please feel free to reach out to me directly.  ***** *****, AVP, ************ - mobile

  Customer Answer

  Date: 11/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  Crickitt Riewoldt
  

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Engine light on, took to auto zone for diagnostic report. Then I went down to Bill Estes Chevrolet ************. I showed them problem, they didnt want to go by paperwork I had so I left my car. Called me later and said my computer in car needed reprogram to take engine light off. So they serviced it and I got next day. Light was off and I drove to work. After work the light came back on so I took back to dealer. Got diagnosed and said it was what first company diagnosed Feul Pump Driver Module and was gonna charge me another 500$ when they should have fixed it first time. They charged me 378& for programming and I did not need that service. They wont credit me or apply girt amount to what they are fixing now. I have to use ************ cause no loner cars at dealership,its getting costly. They have car again today, agin Im using Lyft cause they fixed wrong services on my car.

  Business Response

  Date: 06/28/2024

  Hello,

  After speaking to our service manager we have found that we applied the guests $367 that she paid for the *** reprogram to the cost of the fuel pump module, so she has been compensated for the original repair. I am unable to upload the ** at this time as we are one of the dealerships affected by CDK outage. I would be happy to provide that you when our system comes back up if that is necessary.
  

  Customer Answer

  Date: 06/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 30, 2023 my husband bought a 2019 Dodge Challenger from Bill Estes in *******.As soon as he got the vehicle home, he had to buy new rims for the car because 1 of the rims was cracked and had been welded together. It is now February 14, 2024 and his temporary license plate is expired and he still has not received the correct paperwork to be able to register the car with the department of motor vehicles! We have called, sent numerous emails, and cannot get a response from anyone! We now a vehicle that we are illegally driving because we can not register this vehicle because we do not have the correct paperwork from the dealership, and they will not communicate with us.I contacted the ******** ********** of ***** Vehicles and the tried to run the *** number and it doesnt even show where they have sent in any paperwork for him to get the car registered.In fact, the woman I spoke with at the ********** of ***** Vehicles told me this was now a legal matter since the temporary tags are expired.So, now my husband is forced to drive this car with expired temporary tags and chance getting a citation because he doesnt have the right paperwork to get it registered. Who is going to pay for the citations?

  Business Response

  Date: 03/18/2024

  We were in constant contact with ******************* during his potential purchase, from out-of-state. **** was worried his wife would not approve of the purchase the entire time, but still gave a us a glowingly positive ****** review in February. The initial purchase did happen on December 30th, and **** bought GAP insurance, saying he had to have it. However, ******* law and the lender rejected that deal due to LTV being under 80% and would not allow carrying GAP on the loan. Therefore, we had to re-contract **** on January 11th without GAP protection. 

  At that point, the title work clock starts over and being a ******** deal, another 30 days from 1.11.24 would be giving to title and register the vehicle to the customer. We communicated to **** the entire time that if his temporary plate expired we would pay for any fines or "citations" he received. In fact, we ended up sending him $1298.64 to cover the ******** title & taxes.

  After his wife, ****, contacted our title clerk directly and used vulgar language to her, we decided not to do business with her as she was very difficult to deal with and extremely foul and unruly. The fact that she was not on the paperwork or loan, allowed us not to talk to her anymore. I did reach out to ****, telling him all of this and that we would be sending him a check for the ******** title & taxes.

  I've attached all communications, dates of signing and his ****** review written after I spoke to him, on February 9th. He admitted the rim may have happened on his drive home, hitting a pothole, etc. The vehicle was put through a safety inspection before he purchased it and no tires or rims were needed at the time.

  Customer Answer

  Date: 03/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  

  [Provide details of why you are not satisfied with this resolution.]
  This is all blatant lies!!

  They did not keep in constant contact with **** which is why I stepped up!

  I didnt care what kind of vehicle he bought! Its his money. He can do what he wants with it. Not my problem!! 
  **** tried to call and email ** for 2 weeks and could NEVER get a response! ** would NEVER reply back! 
  We had to have a 3rd party contact them through email and then she called Tj back 3-way! Is the only way I got to talk to someone!!

  **** never told anyone his rim could have been damaged on his drive home! He has a picture of where the rim is actually welded! That is completely a lie! ** told **** that is a Safety Hazard! **** even asked ** how many times they put air in the tire while the car was on the lot!! 
  They never communicated to **** that if his temp tag expired anything! That is why we kept trying to contact them! And nobody would respond to us! 
  And they never said anything about citations until I asked Tj!! 
  And the check they say they mailed for title fees, he was supposed to have figured into his loan!

  I never contacted their title clerk directly! I responded back to her email!! 
  She called me and left a voicemail with an email, and I didnt understand her voicemail!! 
  These people need to get their facts straight!! 
  They stopped talking to me about anything the minute that I threatened to take legal action against them!
  Regards,
  
  *******************

  
  

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/27/2022 I test drove a 2017 ***** Silverado **** Pickup truck to see about purchasing it with a trade-in of my 2015 ****** WRX. When I test drove the truck with the salesman, it drove fine and there were no issues. On 9/29/2022 I came in and purchased the truck with cash. On the drive home the very same day there were issues with noises, a loss of power, revving of the engine, and eventually the check-engine light came on. The truck was returned the same day, 9/29/2022 to have it checked out. On 10/5/2022, after not having a vehicle to drive for several days, the dealer diagnosed the truck as needing a NEW TRANSMISSION, and said a payment of $6300+ would be owed. This is more than the cash amount that was paid for the truck after the trade-in! They have given no other recourse. This is unacceptable. The truck will be repaired outside of the dealership by a reputable transmission repair shop. A refund of $6300 is being requested or repair of the vehicle.

  Business Response

  Date: 10/06/2022

  Thank you for bringing this to our attention. We are currently working with our client to find a resolution.