Reviews

Review Details

• Review fromSagar S

  Date: 07/21/2025

  1 star
  Upon application of products inside and outside the house, my dog's skin broke out in significant rashes, had to put him on steroids to treat the issue. I was on hold for 35 minutes with ecoshield trying to cancel my service and get a refund. I had to call a second time where I had to be on phone for 33 minutes where I was denied a ********* Not Use Ecoshield. When I made a BBB complain, they asked for a vet toxicology report to refund $191. I have not been able to get a refund from them

• Review fromChristine D

  Date: 07/02/2025

  1 star

  Christine D

  Date: 07/02/2025

  Ive had a few days to consider this before writing this review. My 91 year old MIL is generally safe at home alone, but is rarely left for long while I run errands. Last Friday, Route Mgr ***** stopped by while I was out on such errands. MIL has dementia, and we live in a gated community with a no soliciting policy, posted at the front gate. ***** stopped by, spent a while on the front porch talking to MIL. She pointed out the Ring camera to MIL who didnt remember what that even was. I was in the car driving, or I would have seen the interaction. Eventually, MIL called me on the phone talking about her friend that was at home with her. I was alarmed as no one had announced they were stopping in. It was at that point *****, on speaker phone, announced she was doing work in the neighborhood. I let her know immediately we were not interested and asked her to leave. MIL thought she was a friend and didnt understand. I had to get increasingly firm that ***** was to GET OUT! There was no immediate need to move. Eventually, MIL said she was walking ***** to the door. I watched them on Ring camera and they were dawdling. I then announced firmly over speaker *** had no ability to sign contracts and did not have access to money and to GET LOST. I told her I was calling a neighbor to remove her. She eventually left, but not before hugging my MIL. This was extremely inappropriate and pushy. She KNEW she was dealing with someone not able to sign a contract. I will never do business with this company based upon the unscrupulous actions of this employee.
  

  EcoShield Pest Solutions Indianapolis, LLC

  Date: 07/07/2025

  Hi Christine,

  
  

  Thank you for taking the time to share this deeply concerning experience. We understand how important it is to feel that your loved ones are safe and respected in their own home, and we take concerns like this very seriously.

  
  

  While our representatives are trained to act professionally and respectfully at all times, we never want anyone to feel uncomfortable or pressured especially in sensitive situations involving individuals with cognitive impairments. We appreciate you bringing this to our attention.

  
  

  If your mother-in-law was signed up under circumstances where she could not legally or knowingly consent, we want to investigate this immediately.

  
  

  Please email us at [email protected] with your service address, the date of the visit, and any additional details you can provide. We will escalate this to the appropriate team for urgent review.

  
  

  We look forward to resolving this.

  
  

  — Via I.

• Review fromRachel G

  Date: 05/21/2025

  1 star

  Rachel G

  Date: 05/21/2025

  I had a similar experience as others, a salesman told me about a $180 service which turned into almost $1000 over one year. I have never had to make so many customer service calls for a ************ were always disappointed. We also still have ants even though we completed the contracted 5 services. SO disappointed. Do not hire this company. Waste of money.
  

  EcoShield Pest Solutions Indianapolis, LLC

  Date: 05/22/2025

  Hi ********,

  Thank you for sharing your experience. We understand how frustrating it can be when expectations around pricing and results dont align, and we appreciate you taking the time to provide this feedback.

  Our goal is always to ensure clear communication during the enrollment processincluding a thorough review of the full service plan, pricing structure, and contract termsso that each customer knows exactly what to expect before service begins. We're sorry to hear that your experience felt different and that your pest concerns persisted despite the completed treatments.

  Wed appreciate the opportunity to review your account in detail and work toward a resolution that reflects our commitment to customer satisfaction. Please contact our team directly at ******************************** so we can address your concerns personally.

  Thank you again for your feedback.

  Via I.

• Review fromDoug W

  Date: 03/13/2025

  1 star

  Doug W

  Date: 03/13/2025

  While services rendered have been okay. The cancellation process of services is a nightmare. There is no ability to cancel service without talking to someone. On top of that, they are currently charging a $150 charge for what Im assuming is a cancellation fee. Asked them to cancel services through their texting service and they would not cancel, just threw a $150 charge my way. Business model does not give me the warm and fuzzies.
  

  EcoShield Pest Solutions Indianapolis, LLC

  Date: 03/14/2025

  Hi ****,

  We appreciate your feedback and are glad to hear you were satisfied with the services provided. We strive to make the cancellation process as smooth as possible while ensuring customers fully understand the terms of their service agreements. If you have any concerns about your account or the charges, wed be happy to review them with you. Please reach out to us at ********************************* and our team will be glad to assist.

  
  Best,
  Customer Feedback Team

• Review fromLorian T

  Date: 08/30/2024

  1 star

  Lorian T

  Date: 08/30/2024

  The service sucked even after 2 treatments. I was told Id pay 175$ for the year. Quickly in 2 months I was paying 175$ per treatment. He said this business was a small business and he was needing people to help. My fault for falling for it. I called customer service to cancel and they wouldnt let me hang up and kept offering me deals I didnt want. Did not tell me 150$ would be charged if I cancelled due to the great rate they gave me. You think 175$ per treatment is a great rate? Yeah right. Talked with them and they didnt care. Said I had 2 more weeks or Ill be turned to collections due to me not paying the fee 60 days after the notice. So I told them a bad review would be written and here it is. All they care about is scamming people and getting their money from ppl canceling. ****************. would not recommend. Theres several cheaper honest pest control companies.
  

  EcoShield Pest Solutions Indianapolis, LLC

  Date: 10/14/2024

  Hi Lorian,

  Thank you for sharing your experience. We take your feedback seriously and understand how frustrating it can be when expectations regarding service and pricing are not met.
  
  To address your concerns about the cost of treatments, the cancellation process, and your interactions with customer service, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromKeith P

  Date: 08/14/2024

  1 star

  Keith P

  Date: 08/14/2024

  What the other reviewers have said is correct. The company spends a few minutes dusting around the house and then leaves. You could get better results yourself. I tried to canceling due to poor service and was transferred overseas. Once I got ahold of someone and communicated that I was going to stop my service I was transferred to another agent. That agent was extremely rude and refused to allow me to stop the service. After several minutes of yelling he finally was able to concede and stop the service.
  

  EcoShield Pest Solutions Indianapolis, LLC

  Date: 10/14/2024

  Hi Keith,

  Thank you for sharing your experience. We take your feedback seriously and understand how frustrating it can be to encounter issues with service quality and customer support.
  
  To address your concerns regarding the service you received and the challenges you faced while attempting to cancel, we encourage you to reach out to our Customer Feedback Team at [email protected]. We are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromDaniel W

  Date: 08/11/2024

  1 star

  Daniel W

  Date: 08/11/2024

  Ecoshield lied about the price and all of the sudden I can't call and get any information or make any changes on the account because they put it in the owner of my houses name but yet continues to charge my card for an outrageous amount.
  

  EcoShield Pest Solutions Indianapolis, LLC

  Date: 10/14/2024

  Hi Daniel,

  Thank you for bringing your concerns to our attention. We take customer feedback seriously and understand your frustration regarding pricing and account management issues.
  
  To address your situation regarding the charges and the inability to access your account information, we encourage you to reach out to our Customer Feedback Team at [email protected]. We are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromTara L

  Date: 07/23/2024

  1 star

  Tara L

  Date: 07/23/2024

  If I could give this company 0 stars I would. Their sales guy came to the house and convinced me to switch services. (shame on me) I have had this service since April 2024 and the bugs inside and outside my house are TERRIBLE. When you call customer service you are transferred overseas. This is not a local company!!! Their contract says you will see an influx of bugs for several months!!! What???!!! Because they use a c*** product or is watered down. I will be canceling my service and paying the penalty fee. Stay away from this company!!!
  

  EcoShield Pest Solutions Indianapolis, LLC

  Date: 10/14/2024

  Hi Tara,

  Thank you for sharing your experience. We take your feedback seriously and understand your frustration regarding the effectiveness of our services and the challenges with customer support.
  
  To address your concerns about the service quality and cancellation process, we encourage you to reach out to our Customer Feedback Team at [email protected]. We are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromVictoria K

  Date: 07/06/2024

  1 star

  Victoria K

  Date: 07/06/2024

  Update:So upon signing up the service guy (****** the bug *******************)told me that he would cover the initial service fee and that I wouldnt be charged anything for 45 days and it would only be 160( which is why I signed up)However this was a lie! I woke up this morning, with the company trying to charge my card 149$. So now its been 4 days which over the 3day cancellation period Im responsible for the 149 plus 151$ (cancel fee).The guy who came out and did service was great but initial guy was a liar!Cleeford! Cleeford! Cleeford. He came out was on point did a great job. Hopefully hes my guy from now on.
  

  EcoShield Pest Solutions Indianapolis, LLC

  Date: 10/14/2024

  Hi Victoria,

  Thank you for the update on your experience. We appreciate your feedback and understand how disappointing it can be when expectations set during the sales process are not met.
  
  To address your concerns regarding the charges and the discrepancies in the information you received, we encourage you to reach out to our Customer Feedback Team at [email protected]. We are committed to reviewing your situation and ensuring that your concerns are addressed appropriately.
  
  We’re glad to hear that Cleeford provided great service, and we appreciate your understanding as we work to improve our practices based on customer insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromKym M

  Date: 02/27/2024

  1 star

  Kym M

  Date: 02/27/2024

  Horrible company to do business with...high pressure sales and lies. Provided treatment once and did not show up the 2nd time. We tried canceling several times but they wouldn't allow us to cancel and sent out someone to our house after we canceled. They are billing us $150.00 fee for canceling this service. I have already paid $160.00 twice...so $420.00 total for one treatment! Stay away from this business to avoid the scam!
  

  EcoShield Pest Solutions Indianapolis, LLC

  Date: 10/14/2024

  Hi Kym,

  Thank you for sharing your experience. We take your feedback seriously and understand your frustration regarding high-pressure sales tactics, service delivery issues, and the challenges you faced while trying to cancel your service.
  
  To address your concerns about the charges and the cancellation process, we encourage you to reach out to our Customer Feedback Team at [email protected]. We are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team