Reviews

Review Details

• Review fromJennifer F

  Date: 02/12/2024

  1 star

  Jennifer F

  Date: 02/12/2024

  This company preys on the elderly to pressure them and the provide expensive and unnecessary services. They came and did a free inspection on my mother's condo and told her she had an extensive mouse problem in her attic and was going to charge her $6,900 to fix it. She had another company come for a second opinion and was told she had no issues. Her friend also had the exact same experience with this company. They are not to be trusted! Avoid them!
  

  EcoShield Pest Solutions Indianapolis, LLC

  Date: 10/14/2024

  Hi Jennifer,

  Thank you for sharing your concerns with us. At Ecoshield Pest Solutions, we are committed to providing thorough inspections and tailored pest control solutions for each customer’s needs. We strive to ensure our recommendations are clear and based on our findings, but we understand that it’s always beneficial to seek a second opinion for peace of mind.
  
  While we cannot address the specifics of your mother's inspection without further details, we take these matters seriously and are dedicated to maintaining transparency in our services. We encourage you to reach out to our team directly so we can review her case more closely. Please contact us at [email protected] so that we can better understand the situation and work towards a resolution.
  
  We value your feedback and are committed to ensuring a positive customer experience.
  
  Sincerely,  
  Customer Feedback Team

• Review fromStacy W

  Date: 01/25/2024

  1 star

  Stacy W

  Date: 01/25/2024

  Very high-pressure sales tactics, poor service. I would not recommend it. The salesperson came to the house and pressured me to engage, to the extent he would not leave unless I committed to something with a promise of quality service and reduced cost, etc. That said, the first time, they did a great job. Every time after that they did virtually nothing except sprinkle some dust in the yard, they didn't even go all the way around the house, they didn't clear the webs, nothing... I know because I have the entire series of visits on camera. Then, trying to cancel took almost twenty minutes of bickering to get them to cancel. Not a pleasant experience at all. I would suggest not engaging unless you have the money you don't care about tossing at a service that doesn't do anything because canceling takes a great deal of fortitude and commitment.
  

  EcoShield Pest Solutions Indianapolis, LLC

  Date: 10/14/2024

  Hi Stacy,

  Thank you for taking the time to share your experience. We are sorry to hear that you feel the service did not meet your expectations. At Ecoshield, our goal is to provide thorough and effective pest control services during every visit, and we want to ensure that any concerns about the quality of service are addressed promptly.
  
  We understand that high-pressure sales tactics can be frustrating, and it is not our intention to make anyone feel uncomfortable during the sales process. Your feedback is valuable to us, and we will review this situation with our team to ensure we maintain the highest standards of professionalism.
  
  Regarding your concerns about cancellation, we aim to make the process as smooth as possible. We apologize if it felt more difficult than expected, and we would like to better understand what occurred during your interaction. Please contact us at [email protected] so we can review your account and ensure your concerns are fully resolved.
  
  We appreciate your feedback and would like the opportunity to improve your experience.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJerome P

  Date: 08/12/2023

  1 star

  Jerome P

  Date: 08/12/2023

  The old bait and switch.In late May I was approached by a sales person concerning insect control for the home I was at. I stated I was renting but would consider a one time treatment to see if this would help with the ants in the lawn. He produced a contract and I signed believing it was a one time thing. Unfortunately it was a yearly contract, something I never would have done. I paid for the initial lawn treatment which is what I thought I had agreed to. But the contract was different than the one agreed to. Now I am getting calls and emails, first to pay the periodic fees and and now to pay a termination fee. I told them I will pay nothing beyond what was agreed to initially. These people lie and prey on the unsuspecting. On top of all this their treatment did not work. In fact, I had a bigger ant problem after the treatment.
  

  EcoShield Pest Solutions Indianapolis, LLC

  Date: 10/14/2024

  Hi Jerome,

  Thank you for sharing your experience. We take your concerns seriously and appreciate the opportunity to address them. At Ecoshield, we strive to ensure that all terms of service are clearly communicated during the sign-up process, including any contractual agreements. Our goal is to avoid any misunderstandings by walking customers through the details of the services being offered. We understand that this did not align with your expectations, and we would like to investigate further.
  
  It is also concerning to hear that the treatment did not resolve the ant issue as expected. Our team is committed to providing effective pest control, and we want to ensure that any issues are properly addressed. Please reach out to us at [email protected] so we can review your account, look into what happened during the service, and work toward a resolution.
  
  We appreciate your feedback and are here to help make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromSean C

  Date: 08/10/2023

  5 stars

  Sean C

  Date: 08/10/2023

  Great company! I was first approached by a sales representative, who convinced me to try out their services back in April of last year. They cant by and got rid of the issue I was having with mice and spiders, and I havent seen anything since. Their technicians and office staff are always very kind and overall it has been a great experience working with EcoShield.
  

  EcoShield Pest Solutions Indianapolis, LLC

  Date: 10/14/2024

  Hi Sean,

  Thank you for taking the time to share your positive experience with Ecoshield Pest Solutions! We're thrilled to hear that our services have been effective in addressing your pest concerns, and it's wonderful to know that our team, both in the field and the office, has provided you with kind and professional service. We strive to maintain the highest standards in pest control and customer care, and it's great to hear that we've been able to meet your expectations. 
  
  Should you ever need assistance in the future, don’t hesitate to reach out. We're always here to help! 
  
  Best regards,  
  Customer Feedback Team

• Review fromStephanie W

  Date: 08/03/2023

  5 stars

  Stephanie W

  Date: 08/03/2023

  THESE SALES REPRESENTATIVES NEED A RAISE! My dog went missing in the morning of August 01/2023. We were looking for her all afternoon. My husband was home and a kind young man knocked on our door to pitch the service. My husband and I already were looking for someone because we have had issues with ants and mice and stink bugs. My husband signed up for the services. The young man explained he had to keep knocking to try to get the rest of his route filled in our neighborhood of Forest Hills, Indianapolis. He however took his time with my husband and I to look for our dog as he mentioned he saw a dog straying when he was knocking in the morning. He led us through his steps and after an hour of searching we found our dog ***** thanks to his help. Not only that, but the service technician was so kind and knocked all our cob webs down and was super informative with our needs and put in service permanent notes that our side gate is to always be closes before they leave. I believe first impressions are everything and these young men delivered it extraordinarily well!
  

  EcoShield Pest Solutions Indianapolis, LLC

  Date: 10/14/2024

  Hi Stephanie,

  Thank you for sharing this incredible story and for your kind words about our team! We're so happy to hear that our sales representative was able to assist in finding your dog, Blair—it speaks volumes about the character and dedication of our staff. We're equally pleased that our service technician was thorough, informative, and attentive to your specific needs, including making sure your side gate is always secured. 
  
  It's truly wonderful to know that your first impression with Ecoshield was such a positive one, and we're glad we could help with your pest concerns as well. We’ll be sure to pass along your feedback to both the representative and the technician.
  
  If you ever need anything in the future, please don’t hesitate to reach out. We look forward to continuing to provide excellent service!
  
  Best regards,  
  Customer Feedback Team

• Review fromLina M

  Date: 03/20/2023

  1 star

  Lina M

  Date: 03/20/2023

  Truly awful experience working with ecoshield. Techs arrived late, uninformed, and sometimes high.We had a TERRIBLE and Manipulative experience with rodents. We were first told they couldn't get a tech into our home to go look in the attic for rodents (thought is part of the coverage). Then, they swiftly changed their mind and arrived. The tech went into the attic and apparently took a bunch of pictures that he showed my husband. Said there were rodent droppings everywhere (on the far side where it's harder for us to get to) and that we needed to get rid of all our insulation and put in new insulation. He came "prepared" with a book of pricing for insulation. Why an exterminator feels he can do insulation work I don't know. Then he left WITHOUT SETTING ANY TRAPS! He said he had no traps in his truck but never came back to put some out.We went up into the attic later and saw NO EVIDENCE of rodents or their droppings as shown on the tech's phone. We were lied to or at best manipulated. They wanted us to spend thousands on work we didn't need, and did NOTHING to set traps or bate around the home.We later had a different service provider come over that confirmed we did NOT have a rodent problem in the attic and there were no droppings. This is deceitful, amoral, and not a way to run a business. When we reported this to ECOshield they didn't even apologize, let alone release us from our contract or try to make it right.Every time they arrived for our yellow jacket problem, they had no notes as to where the problem was, how it it was treated the last time, etc.Scheduling is poor. They do not give you notice when they come and often don't get inside the home because it isn't properly scheduled.Techs are uninformed and a few times have come into my home under the influence - with small children this felt dangerous, uncomfortable, and unprofessional.
  

  EcoShield Pest Solutions Indianapolis, LLC

  Date: 10/14/2024

  Hi Lina,

  Thank you for taking the time to share your experience. We take your concerns very seriously and are committed to looking into the details of the service you described. It’s our goal to provide clear, effective solutions for pest issues, and it’s disappointing to hear that this was not your experience. 
  
  Our team is trained to provide accurate assessments, and we aim to ensure that all recommendations align with the customer’s needs. We understand the importance of transparency, especially when it comes to any suggested additional work, and it’s something we continuously strive to maintain. Regarding your feedback on the technician's preparedness and conduct, we will ensure that it is thoroughly reviewed and addressed with the team. Any suggestion of unprofessional behavior, such as arriving under the influence, is not aligned with our standards, and we will investigate this further.
  
  We regret that you felt misinformed about the rodent issue and other aspects of your service, and we would like the opportunity to address this directly. Please reach out to us at [email protected] so we can work towards a resolution.
  
  Best regards,  
  Customer Feedback Team

• Review fromJames B

  Date: 01/17/2023

  1 star

  James B

  Date: 01/17/2023

  Worst ever business, products are worthless, techs complain about how they are treated , they say guaranteed but zero results , expensive and then good luck if you have a problem, ***** the manager will lie, distort , insult , and threaten because she knows their services are atrocious and tries to intimidate and use loopholes in the contract. ****** it before trying you will see endless lawsuits. Mainly about no results and then threatens collection agencies. Dont say you werent warned!!!! Lots of accusations about being a pyramid scheme too
  

  EcoShield Pest Solutions Indianapolis, LLC

  Date: 10/14/2024

  Hi James,

  Thank you for sharing your feedback. We're sorry to hear that you feel this way and take your concerns seriously. At Ecoshield, we strive to deliver both effective pest control services and excellent customer care, and it's concerning to hear that this was not reflected in your experience. 
  
  We’d like to assure you that all feedback is thoroughly reviewed, and we take steps to address any concerns. If there was a misunderstanding or issue with the service, our goal is to work toward a resolution. We encourage you to reach out to our customer care team at [email protected] so we can discuss this further and address any outstanding concerns you may have.
  
  Best regards,  
  Customer Feedback Team