Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and i had a bat infestation problem a little over a year ago that we paid a total of $5640 dollars to have them, in there words and contract, to remove all insulation, spray a bacteria killing chemical to prevent any health issues for us breathing in the bat p*** particles, remove all bats residing in the residence(**************), close up ALL entry into the attic space in order to prevent re-infestation of the property, and lastly, re insulate the attic space. About 2 weeks ago, i came to the realization that we had another bat infestation from sounds and watching them fly from the house a dusk. where they were coming from, or whether they were actually coming from inside the house, i was unaware of until i made my way into my attic hatch only to be showered in insulation and bat droppings.I proceeded to contact Presto X to notify them that they did not do the job they promised in closing all entry into the house and we have an infestation again. to which they responded with "well your warranty for the job was only 30 days"(which i was never offered any extended warranty of any kind, let alone told that there was a warranty of 30 days).also, on a side note, bats are a seasonal animal and they did it in the winter months in which i had no possible way to know they did the job correctly until the following season when they returned to the area. The woman that was taking the call then proceeded to say "but i can schedule an appointment for an assessor to come out and give a quote on what it will cost "this time"' as if it was just a normal thing to have someone they did a job for call and complain that the job wasn't done correctly or to the standard they promised. I'm not looking for my money back unless they refuse to come back and make right what they originally promised. which is eradication of the bats, and the closure of all entry into the attic space so a future infestation does not happen. If not, i want the money to find a company that is willing.

  Business Response

  Date: 07/17/2023

  In August of 2021 a Bat exclusion and Attic Restoration was performed by our company. All work of this kind carries a 1 year standard warranty, with an option to maintain the exclusion and update defects annually. It is standard practice to inform the customer of this option at time of sale, and after work is completed as well. I am more than happy to review and remedy the situation in a fair and amicable way. I do not find a record where the customer attempted to contact our call center, but actions will be taken swiftly to communicate with Mr. and inspect the property. 

• Initial Complaint

  Date:03/27/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed with Presto-x on 02/22/23. The agreement was for $828.00 to be made in payments of $44.58 a month. My first service was on 03/06/23. And the payment they took was for $293.00. When I called to complain they said it was a set up fee. This fee is not on my contract I signed. I have been calling every two days since they took my payment and I can not get any one to call me back. The people answering the phone keep saying someone will call me back and they don't. They have also set up two more appointments for this month, when I call to tell them I have already been sprayed this month, they say OK. But it makes me think that they wanted to spray again so they could keep my $293.00. I am ready to file in small claims but hoping you all can help.

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 4, 2022 Presto-X came to exterminate a hornets nest that was entering through my fireplace stone and into the soffit. I had informed Presto X when I called where the hornets were entering the nest. When the exterminator arrived he could not reach the nest. He asked me for a ladder stating that the company does not supply them with a ladder. It was poring down rain and I had to walk outside to the back of my barn, back out a tractor and a push mower to get a ladder for him to use. Because I had to furnish equipment to Presto-X for them to their job I called the company and asked for a manager to call me back. I was requesting a 50% refund and wanting to complain to a manager about this issue. No manager returned my call that day. I have called 3 times making this same request with no response.