Reviews
This profile includes reviews for Mr. Plumber by Metzler & Hallam's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 133 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromBrett T
Date: 11/14/2024
5 starsBrett T
Date: 11/14/2024
***** was awesome! Last minute emergency call and they were only plumber willing to come out after hours! Got us unclogged and explained everything in detail. Highly recommend!!
Mr. Plumber by Metzler & Hallam
Date: 11/19/2024
Thank you so much for the 5-Star review regarding your recent service. We greatly appreciate your comment and are pleased to be of service! Our Techs are committed to serving our clients as best they can when you need our services.Your feedback is one of the many reasons we love serving the Indianapolis community. Please let me know if there is anything our team at Mr. ********************** can help with in the future!Review fromJennifer R
Date: 10/28/2024
5 starsJennifer R
Date: 10/28/2024
Dayton was friendly & professional for plumbing inspection. He explained all diagnostics & results, provided real time photos of concerns and outlined recommendations for optimal efficiency. A great service experience.Mr. Plumber by Metzler & Hallam
Date: 11/15/2024
Thank you for taking the time to leave a 5-star review! Were thrilled that your recent service call was a positive experience. Feedback like yours motivates our team, and were honored to serve the Indianapolis community. If you ever need further assistance, dont hesitate to reach out to Mr.Plumber!Review fromDavid B
Date: 10/22/2024
5 starsDavid B
Date: 10/22/2024
Excellent work and good explanations Camden was very good I got the right information an d service thar I desiredMr. Plumber by Metzler & Hallam
Date: 10/25/2024
We truly appreciate your 5-star feedback! Its always a pleasure to hear from satisfied customers like you. We take great pride in our technicians and their dedication to delivering top-notch service that reflects our core values. We're thrilled to know you had such a positive experience. We're grateful for your continued trust in our service and are proud to be part of the Indianapolis community. If theres anything ******** Comfort Air can assist you with, feel free to let us know!Review fromTammi K
Date: 10/11/2024
5 starsTammi K
Date: 10/11/2024
Camden ******* and *** ******* were outstanding!! My issue was a little complex and they were so patient and knowledgeable, I couldn't have asked for a better experience!Mr. Plumber by Metzler & Hallam
Date: 10/14/2024
Thank you for the wonderful 5-star review! We’re thrilled to
hear you had a great experience with our team. Your kind words mean the world
to us, and we’re proud to serve the Indianapolis community. Please don’t
hesitate to reach out if you ever need anything from Mr. Plumber in the future!Review fromElizabeth C
Date: 09/27/2024
5 starsElizabeth C
Date: 09/27/2024
At the start of the install, they realized they brought the wrong item. They got someone to drive from another state to bring an upgraded piece. It made the install slower, but Im so grateful that they above and beyond. Thanks!Mr. Plumber by Metzler & Hallam
Date: 09/30/2024
Thank you so much for the glowing 5-star review! We're thrilled to hear that we met your expectations. Our technicians work hard to embody our core values, and its wonderful to see that reflected in your recent service call. Its feedback like yours that makes serving the Indianapolis community such a rewarding experience. Please dont hesitate to reach out if Mr. ********************** team can assist you with anything else in the future!Review fromTD J
Date: 09/10/2024
5 starsTD J
Date: 09/10/2024
****** was very polite had great customer service didnt take a long to do the work. Got a great deal on my clogged up sink and he showed up before the time that was scheduled.Mr. Plumber by Metzler & Hallam
Date: 09/11/2024
Were so glad your service call was a 5-star experience!Feedback like yours motivates us to keep delivering the best service to our customers. We look forward to serving you again in the futurereach out if you ever need anything from Mr. ***********************Review fromRobin M
Date: 09/10/2024
5 starsRobin M
Date: 09/10/2024
***** his assistant,and **** did an amazing job. They were curtious and professional. Arrived promptly and stayed till the problem was resolved Would recommend them, and use them again when neededMr. Plumber by Metzler & Hallam
Date: 09/11/2024
Thank you so much for the glowing 5-star review! We're thrilled to hear that we met your expectations. Our technicians work hard to embody our core values, and its wonderful to see that reflected in your recent service call. Its feedback like yours that makes serving the Indianapolis community such a rewarding experience. Please dont hesitate to reach out if Mr.Plumber team can assist you with anything else in the future!Review fromCaron P
Date: 09/04/2024
1 starCaron P
Date: 09/04/2024
We noted issues early in 2024 in 1 of our 2 full baths and contacted Mr. ********************** to assess and provide an estimate. The estimator and individual who scoped the main line were excellent, so we moved forward with their estimate for main sewer line replacement despite the price being more than 25% higher than induatry standard and other local estimates. Bad choice on our part. The team who did the replacement left our house with sewage and toilet paper covered **** sewer pipe sticking out of the yard (4' x 30' area) which Mr. ********************** said is "natural" and "normal" to leave at the topsoil level of a residential yard. We then had issues a few months later with our 2nd full bath and clothes washer sewer outlet. Upon having 2 other well known plumbing company assess, we found out that Mr. ********************** had severed a branch line on the main sewer line they replaced. Four months of sewage had been filling up in the cutoff sewer line. Luckily, the OTHER major plumbing company corrected the issue caused by Mr. ********************** within the week AND at industry standard pricing. To add, Mr. ********************** has refused to acknowledge their egregious mistake and they have refused to cover costs to fix their mistake when we refused to have them touch our sewer or plumbing systems again.Mr. Plumber by Metzler & Hallam
Date: 09/05/2024
Thank you for sharing your experience. We have thoroughly reviewed the details and previously explained the situation regarding the work completed at your home. As we have discussed, we believe that the issue in question was addressed appropriately at the time and is now considered closed. The current problem you are experiencing, as confirmed by external assessments, is unrelated to the work we performed.
While we regret that you are dissatisfied with the outcome, we stand by the quality of our service and work. Should you have any further questions or concerns, please feel free to reach out.Review fromWAYNE M
Date: 08/21/2024
5 starsWAYNE M
Date: 08/21/2024
Advance notice and showed up on schedule. Very personable and efficient.Mr. Plumber by Metzler & Hallam
Date: 09/05/2024
Thank you so much for the 5-Star review regarding your recent service. We greatly appreciate your comment and are pleased to be of service! Your feedback is one of the many reasons we love serving the Indianapolis community. Please let me know if there is anything our team at Mr. ********************** can help with in the future!Review fromSheri C
Date: 08/05/2024
5 starsSheri C
Date: 08/05/2024
I needed a new disposal Making the appointment was easy, he showed up on time, very friendly and got the job done in about an hour.Mr. Plumber by Metzler & Hallam
Date: 08/06/2024
Thank you so much for the 5-Star review regarding your recent disposal service. So happy to hear you were pleased with our technician! We greatly appreciate your comment and are pleased to be of service. Your feedback is one of the many reasons we love serving the *********************** Please let me know if there is anything our team at Mr. ********************** can help with in the future!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.