Reviews
This profile includes reviews for Mr. Plumber by Metzler & Hallam's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 131 Customer Reviews
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Review fromSherry J
Date: 06/10/2025
5 starsMy experience with this company has been absolutely exceptional. *****, my technician, was courteous, polite, professional, and genuinely kindeven though my situation was overwhelming and difficult to diagnose. *****, along with his supervisor *** and her crew, worked tirelessly to identify and correct the issue. Their dedication and professionalism truly stood out. If the rest of the team is anything like them, I highly recommend this company. They have truly been a tremendous help.Review fromMandy G
Date: 03/20/2025
5 starsMandy G
Date: 03/20/2025
Great service all around. Scheduling was quick and easy. They were on time and friendly, and knew exactly how to fix the problem.
Mr. Plumber by Metzler & Hallam
Date: 03/27/2025
Thank you for taking the time to leave a 5-star review! Were thrilled that your recent service call was a positive experience. Feedback like yours motivates our team, and were honored to serve the Indianapolis community. If you ever need further assistance, dont hesitate to reach out to Mr.Plumber!Review fromMark M
Date: 12/31/2024
5 starsMark M
Date: 12/31/2024
Great review all around. Quick service and reasonable prices. Luke, the technician, answered all of our questions and was a very polite and professional person, Highly recommend!Mr. Plumber by Metzler & Hallam
Date: 01/08/2025
Thank you so much for your kind words and positive review! We're thrilled to hear that you had a great experience with our service and that **** was able to assist you professionally and courteously. It's always our goal to provide fast, reliable, and affordable service, and we're happy to know that we met those expectations for you.
We truly appreciate your recommendation and look forward to serving you again in the future. If you ever need assistance, don't hesitate to reach out!Review fromEdward K
Date: 12/13/2024
5 starsEdward K
Date: 12/13/2024
The techs were very forthcoming and straight to the point. Great service!Mr. Plumber by Metzler & Hallam
Date: 01/08/2025
We truly appreciate your 5-star review! It's always a pleasure to hear from satisfied clients like you. We take great pride in our technicians and their dedication to delivering top-notch service that reflects our commitment to exceeding your expectations. We look forward to working with you in the future!Review fromRoger J
Date: 11/30/2024
5 starsRoger J
Date: 11/30/2024
excellent service , and very pilot and professional employee that did the job.Mr. Plumber by Metzler & Hallam
Date: 12/02/2024
Were so glad your service call was a 5-star experience!Feedback like yours motivates us to keep delivering the best service to our customers. We look forward to serving you again in the futurereach out if you ever need anything from Mr. ***********************Review fromDr. Margarita S
Date: 11/29/2024
5 starsDr. Margarita S
Date: 11/29/2024
Great service!! Technician very professional, knowledgeable, thorough and honest. Definitely I will recommend Mr. ********************** to my friends and neighbors.Mr. Plumber by Metzler & Hallam
Date: 12/02/2024
Thank you for taking the time to leave a 5-star review! Were thrilled that your recent service call was a positive experience. Feedback like yours motivates our team, and were honored to serve the Indianapolis community. If you ever need further assistance, dont hesitate to reach out to Mr.Plumber!Review fromJulie M
Date: 11/26/2024
1 starJulie M
Date: 11/26/2024
I needed refrigerator water line valve replaced. He came and had to go get a part. Took a hour to go get part. Then he took 1 1/2 hrs to replace. He broke trim and cut whole in drywall and damaged large area of drywall. He charged me $799 after my service contact discount. When I called to question bill, they said he put down he was at the house for 3 1/2 hours. $300 per hour! I wont use Mr. ******* ever again.Mr. Plumber by Metzler & Hallam
Date: 01/08/2025
Thank you for bringing your concerns to our attention. I sincerely apologize for the negative experience you had during your recent service call. We strive to provide excellent service, and it seems that we fell short in this instance.
I understand your frustration with both the time it took to complete the repair and the damages incurred to your trim and drywall. This is certainly not the level of service we aim to provide, and I regret the inconvenience it caused. Additionally, I am sorry for the confusion regarding the billing and the high charges that were not fully explained.
Please know that your feedback is important to us, and we are committed to addressing the issues youve raised. I will review the situation with our technician to understand what went wrong and ensure it does not happen again.
Your satisfaction is our priority, and I genuinely hope you will allow us the opportunity to resolve this matter to your full satisfaction. Please feel free to reach out directly so that we can work toward a solution.
Once again, I apologize for the inconvenience youve experienced and thank you for your understanding.Review fromLona S
Date: 11/22/2024
5 starsLona S
Date: 11/22/2024
great service nice plumber very knowledgeable perfect timing would refer to friendsMr. Plumber by Metzler & Hallam
Date: 11/25/2024
Thank you for the 5-star review! We're so happy to hear that you had a great experience during your service call. Serving the Indianapolis community is a privilege, and your positive feedback means the world to us.Should you need anything else in the future, Mr. ********************** team is here for you!Review fromNeal S
Date: 11/21/2024
5 starsNeal S
Date: 11/21/2024
******** was clear in providing information and options. He performed a valve replacement perfectly and spent time after the work was completed to assure there were no immediate issues to address. We appreciated that extra care.Mr. Plumber by Metzler & Hallam
Date: 11/25/2024
Thank you for the 5-star review! We're so happy to hear that you had a great experience during your service call. Serving the Indianapolis community is a privilege, and your positive feedback means the world to us.Should you need anything else in the future, Mr. ********************** team is here for you!Review fromSusan K
Date: 11/17/2024
5 starsSusan K
Date: 11/17/2024
**** and DJ were excellent. **** called and understood the problem. DJ came at 10:00pm on Saturday and tried to solve the problem was thorough and amenable .Mr. Plumber by Metzler & Hallam
Date: 11/19/2024
We greatly appreciate your 5-star review! Our technicians work hard to embody our core values, and its wonderful to see that reflected in your recent service call. We're proud to serve ************ with integrity and excellence. Should you ever need assistance again, dont hesitate to reach out to the Mr. ********************** team!
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