Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Plumber

Mr. Plumber by Metzler & Hallam

Reviews

This profile includes reviews for Mr. Plumber by Metzler & Hallam's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Mr. Plumber by Metzler & Hallam has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    4.78/5 stars

    Average of 133 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromSherry J

      Date: 06/10/2025

      5 stars
      My experience with this company has been absolutely exceptional. *****, my technician, was courteous, polite, professional, and genuinely kindeven though my situation was overwhelming and difficult to diagnose. *****, along with his supervisor *** and her crew, worked tirelessly to identify and correct the issue. Their dedication and professionalism truly stood out. If the rest of the team is anything like them, I highly recommend this company. They have truly been a tremendous help.
    • Review fromMandy G

      Date: 03/20/2025

      5 stars

      Mandy G

      Date: 03/20/2025

      Great service all around. Scheduling was quick and easy. They were on time and friendly, and knew exactly how to fix the problem.

      Mr. Plumber by Metzler & Hallam

      Date: 03/27/2025

      Thank you for taking the time to leave a 5-star review! Were thrilled that your recent service call was a positive experience. Feedback like yours motivates our team, and were honored to serve the Indianapolis community. If you ever need further assistance, dont hesitate to reach out to Mr.Plumber!
    • Review fromMark M

      Date: 12/31/2024

      5 stars

      Mark M

      Date: 12/31/2024

      Great review all around. Quick service and reasonable prices. Luke, the technician, answered all of our questions and was a very polite and professional person, Highly recommend!

      Mr. Plumber by Metzler & Hallam

      Date: 01/08/2025

      Thank you so much for your kind words and positive review! We're thrilled to hear that you had a great experience with our service and that **** was able to assist you professionally and courteously. It's always our goal to provide fast, reliable, and affordable service, and we're happy to know that we met those expectations for you.
      We truly appreciate your recommendation and look forward to serving you again in the future. If you ever need assistance, don't hesitate to reach out!
    • Review fromEdward K

      Date: 12/13/2024

      5 stars

      Edward K

      Date: 12/13/2024

      The techs were very forthcoming and straight to the point. Great service!

      Mr. Plumber by Metzler & Hallam

      Date: 01/08/2025

      We truly appreciate your 5-star review!  It's always a pleasure to hear from satisfied clients like you.  We take great pride in our technicians and their dedication to delivering top-notch service that reflects our commitment to exceeding your expectations.  We look forward to working with you in the future! 
    • Review fromRoger J

      Date: 11/30/2024

      5 stars

      Roger J

      Date: 11/30/2024

      excellent service , and very pilot and professional employee that did the job.

      Mr. Plumber by Metzler & Hallam

      Date: 12/02/2024

      Were so glad your service call was a 5-star experience!Feedback like yours motivates us to keep delivering the best service to our customers. We look forward to serving you again in the futurereach out if you ever need anything from Mr. ***********************
    • Review fromDr. Margarita S

      Date: 11/29/2024

      5 stars

      Dr. Margarita S

      Date: 11/29/2024

      Great service!! Technician very professional, knowledgeable, thorough and honest. Definitely I will recommend Mr. ********************** to my friends and neighbors.

      Mr. Plumber by Metzler & Hallam

      Date: 12/02/2024

      Thank you for taking the time to leave a 5-star review! Were thrilled that your recent service call was a positive experience. Feedback like yours motivates our team, and were honored to serve the Indianapolis community. If you ever need further assistance, dont hesitate to reach out to Mr.Plumber!
    • Review fromJulie M

      Date: 11/26/2024

      1 star

      Julie M

      Date: 11/26/2024

      I needed refrigerator water line valve replaced. He came and had to go get a part. Took a hour to go get part. Then he took 1 1/2 hrs to replace. He broke trim and cut whole in drywall and damaged large area of drywall. He charged me $799 after my service contact discount. When I called to question bill, they said he put down he was at the house for 3 1/2 hours. $300 per hour! I wont use Mr. ******* ever again.

      Mr. Plumber by Metzler & Hallam

      Date: 01/08/2025

      Thank you for bringing your concerns to our attention. I sincerely apologize for the negative experience you had during your recent service call. We strive to provide excellent service, and it seems that we fell short in this instance.
      I understand your frustration with both the time it took to complete the repair and the damages incurred to your trim and drywall. This is certainly not the level of service we aim to provide, and I regret the inconvenience it caused. Additionally, I am sorry for the confusion regarding the billing and the high charges that were not fully explained.
      Please know that your feedback is important to us, and we are committed to addressing the issues youve raised. I will review the situation with our technician to understand what went wrong and ensure it does not happen again.
      Your satisfaction is our priority, and I genuinely hope you will allow us the opportunity to resolve this matter to your full satisfaction. Please feel free to reach out directly so that we can work toward a solution.
      Once again, I apologize for the inconvenience youve experienced and thank you for your understanding.
    • Review fromLona S

      Date: 11/22/2024

      5 stars

      Lona S

      Date: 11/22/2024

      great service nice plumber very knowledgeable perfect timing would refer to friends

      Mr. Plumber by Metzler & Hallam

      Date: 11/25/2024

      Thank you for the 5-star review! We're so happy to hear that you had a great experience during your service call. Serving the Indianapolis community is a privilege, and your positive feedback means the world to us.Should you need anything else in the future, Mr. ********************** team is here for you!
    • Review fromNeal S

      Date: 11/21/2024

      5 stars

      Neal S

      Date: 11/21/2024

      ******** was clear in providing information and options. He performed a valve replacement perfectly and spent time after the work was completed to assure there were no immediate issues to address. We appreciated that extra care.

      Mr. Plumber by Metzler & Hallam

      Date: 11/25/2024

      Thank you for the 5-star review! We're so happy to hear that you had a great experience during your service call. Serving the Indianapolis community is a privilege, and your positive feedback means the world to us.Should you need anything else in the future, Mr. ********************** team is here for you!
    • Review fromSusan K

      Date: 11/17/2024

      5 stars

      Susan K

      Date: 11/17/2024

      **** and DJ were excellent. **** called and understood the problem. DJ came at 10:00pm on Saturday and tried to solve the problem was thorough and amenable .

      Mr. Plumber by Metzler & Hallam

      Date: 11/19/2024

      We greatly appreciate your 5-star review! Our technicians work hard to embody our core values, and its wonderful to see that reflected in your recent service call. We're proud to serve ************ with integrity and excellence. Should you ever need assistance again, dont hesitate to reach out to the Mr. ********************** team!

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.