Complaints

This profile includes complaints for Birge & Held Asset Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Birge & Held Asset Management, LLC

  8902 N Meridian St Ste 205 Indianapolis, IN 46260-5369

• 

  Birge & Held Asset Management, LLC

  3315 E Longview Avenue Bloomington, IN 47408

• 

  Birge & Held Asset Management, LLC

  8580 Beechmill Lane Indianapolis, IN 46227

• 

  Birge & Held Asset Management, LLC

  5790 Sunrise Way Whitestown, IN 46075

• 

  Birge & Held Asset Management, LLC

  4331-4353 W. Gifford Road Bloomington, IN 47403

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alinium at ********** (apartments) promoted a base rent rate of $1790/month on one of their units. Based on this, my wife and I scheduled a tour, excited to see the complex. Directly after the tour, the leasing office wouldnt respond to any of our emails requesting additional information. In response, I called to request a quote. The quote provided reflected a base rent increase to $1930 - a price that was changed within the time it took us to step foot on property, to the time it took for us to get home. Mere hours. When I reached out via email to request additional explanation, I received no response, leading me to believe this complex practices schemes like bait and switch pricing for potential renters. When checking this morning, base rent was raised to over $2100! Thats an increase of over $300 in under one week.

  Business Response

  Date: 06/23/2025

  Hey Josh,

  Thanks for reaching out. Tom Drew, our Sales & Leasing Manager is reaching out to you to review how we price our apartments.  

  Please let me know if we can do anything else.  

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been making complaints about black mode/foreign growth in my apartment since November. I moved in in October. I have contacted the office multiple times via phone and email and the issue has still not been resolved. They have now cut huge holes in my walls, exposing my whole Apartment to foreign growth/mold. I have been sick for months and ever since they cut the holes in the walls. It has made it to where I cannot stay inmy home. I get lightheaded just for being in there for two minutes. I have multiple pictures that I would like to submit, but they are not letting me upload them to this portal. I have proof that I have been in contact with them since November about the same issue that they have failed to address.

  Business Response

  Date: 06/17/2025

  Muhkayla, 

  Thanks for reaching out.  The communities Regional Manager will be reaching out to you.  

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Stone Ridge Flats and Townhomes, located at *************************************************, for their ongoing neglect of essential maintenance and violations of tenant rights. I am experiencing severe safety and health issues in my apartment due to the following unresolved maintenance concerns: Unsafe Balcony Condition: My balcony is in a state of disrepair, with nails protruding from the wood, numerous holes, and an overall lack of structural integrity. This presents a significant safety hazard and violates the implied warranty of habitability, which requires landlords to maintain safe and livable conditions. Inadequate Hot Water Supply: I have repeatedly experienced lack of access to hot water in my apartment. Despite numerous maintenance requests, management has failed to provide a permanent solution, which constitutes a breach of their duty to ensure the property is fit for human habitation. Secondhand Smoke Exposure: I am subjected to constant exposure to secondhand smoke from my downstairs neighbors, who smoke cigarettes on their patio. This exposure is not only a nuisance but also poses serious health risks, violating my right to quiet enjoyment and a safe living environment. Management's response to my legitimate complaints has been dismissive and unprofessional. Rather than addressing these critical issues, I have been told that they are "tired of my complaints" and that I should vacate the premises if I am unhappy with my living conditions. This attitude reflects a blatant disregard for tenant rights and responsibilities under Indianas landlord-tenant laws. The negligence in addressing these maintenance issues and the unprofessional conduct of management have created an intolerable living situation. I kindly request that the BBB intervene in this matter and encourage Stone Ridge Flats and Townhomes to comply with their legal obligations to maintain safe and habitable living conditions for their tenants.

  Customer Answer

  Date: 04/29/2025

  I have recently discovered that my lease agreement includes a no-smoking provision, which management has classified as a mistake. I was informed that *********** is not a non-smoking community; however, I am the only tenant with a lease that explicitly prohibits smoking. This raises serious concerns regarding potential discrimination and unequal treatment under the Indiana Fair Housing Act, which mandates that all tenants be treated fairly and equitably.
  
  Despite the no-smoking addendum being part of my legally binding lease, my downstairs neighbor continues to smoke on their patio, resulting in frequent exposure to secondhand smoke in my apartment. This not only infringes on my right to a habitable living environment but also poses health risks to myself and my family. The situation has caused significant distress, and my guests have expressed discomfort due to the smoke infiltration.
  
  Furthermore, I was advised that management intends to send me a new lease to sign, despite the fact that I am legally bound to my current lease until July 2025. This attempt to alter my lease terms mid-tenancy raises questions about the legality and enforceability of such actions, particularly in light of my existing rights as a tenant.
  
  The inconsistent application of lease terms and the apparent attempt to subject me to different conditions than other tenants is not only troubling but may also constitute a breach of contract and a violation of my rights under state and federal housing laws.
  
  I respectfully request a thorough review of my situation and seek a resolution that addresses the smoking issue and clarifies the implications of my lease agreement. I hope for prompt action to rectify this matter in accordance with the relevant legal standards.

  Customer Answer

  Date: 04/29/2025

  I have recently discovered that my lease agreement includes a no-smoking provision, which management has classified as a mistake. I was informed that *********** is not a non-smoking community; however, I am the only tenant with a lease that explicitly prohibits smoking. This raises serious concerns regarding potential discrimination and unequal treatment under the Indiana Fair Housing Act, which mandates that all tenants be treated fairly and equitably.
  
  Despite the no-smoking addendum being part of my legally binding lease, my downstairs neighbor continues to smoke on their patio, resulting in frequent exposure to secondhand smoke in my apartment. This not only infringes on my right to a habitable living environment but also poses health risks to myself and my family. The situation has caused significant distress, and my guests have expressed discomfort due to the smoke infiltration.
  
  Furthermore, I was advised that management intends to send me a new lease to sign, despite the fact that I am legally bound to my current lease until July 2025. This attempt to alter my lease terms mid-tenancy raises questions about the legality and enforceability of such actions, particularly in light of my existing rights as a tenant.
  
  The inconsistent application of lease terms and the apparent attempt to subject me to different conditions than other tenants is not only troubling but may also constitute a breach of contract and a violation of my rights under state and federal housing laws.
  
  I respectfully request a thorough review of my situation and seek a resolution that addresses the smoking issue and clarifies the implications of my lease agreement. I hope for prompt action to rectify this matter in accordance with the relevant legal standards.

  Customer Answer

  Date: 04/29/2025

  I have recently discovered that my lease agreement includes a no-smoking provision, which management has classified as a mistake. I was informed that *********** is not a non-smoking community; however, I am the only tenant with a lease that explicitly prohibits smoking. This raises serious concerns regarding potential discrimination and unequal treatment under the Indiana Fair Housing Act, which mandates that all tenants be treated fairly and equitably.
  
  Despite the no-smoking addendum being part of my legally binding lease, my downstairs neighbor continues to smoke on their patio, resulting in frequent exposure to secondhand smoke in my apartment. This not only infringes on my right to a habitable living environment but also poses health risks to myself and my family. The situation has caused significant distress, and my guests have expressed discomfort due to the smoke infiltration.
  
  Furthermore, I was advised that management intends to send me a new lease to sign, despite the fact that I am legally bound to my current lease until July 2025. This attempt to alter my lease terms mid-tenancy raises questions about the legality and enforceability of such actions, particularly in light of my existing rights as a tenant.
  
  The inconsistent application of lease terms and the apparent attempt to subject me to different conditions than other tenants is not only troubling but may also constitute a breach of contract and a violation of my rights under state and federal housing laws.
  
  I respectfully request a thorough review of my situation and seek a resolution that addresses the smoking issue and clarifies the implications of my lease agreement. I hope for prompt action to rectify this matter in accordance with the relevant legal standards.

  Customer Answer

  Date: 04/29/2025

  I have recently discovered that my lease agreement includes a no-smoking provision, which management has classified as a mistake. I was informed that *********** is not a non-smoking community; however, I am the only tenant with a lease that explicitly prohibits smoking. This raises serious concerns regarding potential discrimination and unequal treatment under the Indiana Fair Housing Act, which mandates that all tenants be treated fairly and equitably.
  
  Despite the no-smoking addendum being part of my legally binding lease, my downstairs neighbor continues to smoke on their patio, resulting in frequent exposure to secondhand smoke in my apartment. This not only infringes on my right to a habitable living environment but also poses health risks to myself and my family. The situation has caused significant distress, and my guests have expressed discomfort due to the smoke infiltration.
  
  Furthermore, I was advised that management intends to send me a new lease to sign, despite the fact that I am legally bound to my current lease until July 2025. This attempt to alter my lease terms mid-tenancy raises questions about the legality and enforceability of such actions, particularly in light of my existing rights as a tenant.
  
  The inconsistent application of lease terms and the apparent attempt to subject me to different conditions than other tenants is not only troubling but may also constitute a breach of contract and a violation of my rights under state and federal housing laws.
  
  I respectfully request a thorough review of my situation and seek a resolution that addresses the smoking issue and clarifies the implications of my lease agreement. I hope for prompt action to rectify this matter in accordance with the relevant legal standards.

  Business Response

  Date: 05/12/2025

  *******,

  Thanks for reaching out.  We reached out to the site team and it sounds like everything is being addressed.  If you need anything else, please don't hesitate to reach out.  

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living in this complex for the past 8 months I have had 0 luck with getting in contact with anyone at this location with any of my concerns they do not answer phones or go off work hours listed on there website, also they have now closed our leasing office at our apartment now we have no onsite office not sure how Im supposed to get in contact with anyone management is horrible with even responding. Im honestly not sure how this business is still being ran Im honestly disgusted even corporate has no form of contact. This is honestly against there terms on the agreements *** signed and I would like legal actions to be taken again this company.

  Business Response

  Date: 04/23/2025

  Hey ************************************** is managed from the ************* office now, details for contact are:
  
  PM: **** ********* ********************************************
  APM: ****** ***** **************************************** (who worked at ************ prior to the change and whose contact info has not changed)
  RPM: ******** ****** *****************************************
  
  *************:
  *****************************************
  ************

  Let me know if you have any other questions on contact anyone with your concerns.  

• Initial Complaint

  Date:03/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a resident of ********* apartments for over 10 years. This year when my annual renewal was presented to me there was an addendum regarding a company called rent plus. On this addendum, it simply said we had to sign up with this vendor. there was no information provided a reference to review the terms and conditions of signing up with rent plus. I went to this webpage for rent, plus I had immediately had several concerns regarding my non-private information being shared with this company and its terms and conditions, and the use my information in perpetuity. I reached out to management and said you know on these terms conditions, please see the following concerns and I do wish to sign up with this company. The leasing office responded that it was a corporate decision. They also provided an amended amendment to the addendum, requiring us to sign up whereit appears they either went to rent plus webpage, or they simply cut and paste some of my concerns on the addendum. I asked that corporate review the concerns that I have as well as other tenants may have regarding our personal information. It should be noted that rent plus advised us not to sign up with their service if we dont agree with the terms of services. I would like to have this Id like to have this addendum removed and instruct from my lease period can offer no protections to my concerns. Listen on the attached file I would like to note that that even though we can cancel immediately as we sign up with rent, plus we have to sign up a rent plus unit for a day they have complete and unfetter used to my personal information and I dont want to provide anything to I have no intentions of using and that my landlord says I dont have to use other than giving them my personal information. . I request that request as a 10 year +leeway and protect my private information / please strike rent plus addendum If my pdf did not upload please let me know I can email direct my grievances

  Business Response

  Date: 03/19/2025

  Hello ******,

  First off, thank you for being a 10 year resident at **********  its a great community. Second, the office team will reach out to discuss this product with you.  It is optional.  If you haven't heard from anyone in 48 hours please let me know.  

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its an apartment complex we lived in called ********** managed by Bridge and Held. We lived there for 3 years and administration changed several times and everytime they made it worse to live there. Things broke all the time, even thou the buildings were brand new. Walls were cracking. Some of the bedrooms throughout the buildings didnt have electricity. We moved out in August of 2024 and We left everything clean, and had clear communication with the office at all times. Few months after Im getting a call from collection saying they billed us for not psi into the walls. Which at the time we spoke to them and they said just patch any holes due to hanging tv etc because we have a custom paint so we they would take care of that. Also they are billing us for damaged floors blaming it on our dogs which are service trained dogs. And we complained to them several times together with many neighbors that not only our apartment but the whole buildings floor were lifting. So we shouldnt have gotten any bill. We just need them to clear the bill to $0 and remove our collection. For me Chavely ********** and **** *****.

  Business Response

  Date: 02/18/2025

  Chavely,

  Thanks for reaching out.  The Regional Manager has removed damages and contacted the collections company.  They emailed you an updated Final Account Statement that still includes a final utility bill.  Please work with him on any additional issues.  

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would give Grafton Park zero stars if I could. It was great under Champion's management, but since ***************************** took over in April 2022, it's been a ************ October 2024, we received a letter about bed bugs affecting the entire complex, and two weeks later, another one regarding cockroaches in our unit. We complied with their pest control instructions, including clearing out our kitchen and bathrooms, and were forced to wait outside in our cars for hours in winter. This situation has persisted, with regular pest control notifications and threats of charges, yet I've seen no signs of cockroaches In December, we were charged $150 for fogging our unit, despite no evidence of pests. I documented clean areas where they allegedly found droppings. Recently, a technician sprayed while my son was home for Christmas break, accidentally broke our oven glass, and I ended up injured from a shard. Management knew about the breakage but didnt inform us, and their cleaning efforts were inadequate.I'm frustrated and wish we could move, but we're locked into a 15-month lease. We are been exposed to multiple pesticide poisoning, and I'm concerned for my family's health, especially my two-year-old. Just on January 21st, 2025, after notifying management of our sons presence before a scheduled spray, we were billed $150 for non-compliance. Mind you he was home due to school being closed due to the weather If we hadn't renewed our lease, we would have already left. We're paying over $1,600 a month for this inconvenience. I'm considering legal advice and do not recommend ************ or *****************************. This has been a horrible experience, and I wish I could break my lease without penalties.

  Business Response

  Date: 02/04/2025

  *******,

  Thanks for reaching out.  Has the Regional Manager reached out to you?

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are not clearing walkways within four hours of the storms end and have only salted once. When I called and ask on January 7th I was told they were working since 8 am. They use to put more salt out. They have decided to reduce it this year to save money just like they did the air filters. I called the next morning and was give the same garbage and when I called back wo hours later I was hung up on. I pay 1000 a month and there are 200 plus units. So they get 2 mil a year and can't afford enough salt to prevent this? This place is beyond cheap and unprecedented. I try to be nice but can't stand to be lied too. We all were advised days in advance of this storm. This place has failed to be prepared and take care of its tenants. They should of hired and paid the landscaping company to clean this up. I figured that would take time to have them show up but they are leaving it to the maintenance team to save money. This is abysmal.

  Business Response

  Date: 01/08/2025

  Hello ******,

  Our teams work to clear snow at our communities. If walkways aren't clear can you please provide photos.  

  Thanks

• Initial Complaint

  Date:12/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* at ********* is withholding my security deposit and charging me a $500 fee for allegedly dumping furniture, despite the fact that I did not dispose of any furniture. The company has no evidence to support this claim. They never contacted me to confirm whether or not I was responsible for dumping furniturethey simply charged me without any verification.When I reached out to the company to discuss the fee, I was informed that I was being charged because someone provided my apartment number to management. The company is relying on the word of unidentified individuals who gave management a random apartment number. Essentially, they are basing this charge on information from strangers, and I have no knowledge of who these people are.

  Business Response

  Date: 01/09/2025

  Hello *******,

  Thanks for reaching out.  If you have not been recently updated by the community on your balance please let me know.

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 31st, 2024, I applied to a property that is owned by this company called **********************. In After 2 months of waiting for a response/update on my application status, I was denied. When I applied, I was made to pay $50 for the application and $150 for the holding fee. I was told by the leasing agents and the property manager that the holding fee is fully refundable if a prospective tenants application is denied. I also have confirmation in writing stating that I would be refunded $150 due to being denied. I have reached out several times and have gotten no response, nor have I received a refund. After trying to rectify the issue through my bank, they informed me that the company denied owing me any funds, which is inaccurate. We are now in November, and I have yet to receive payment even though when I followed up with the property manager over the phone in October, she said a check would be issued within 7 business days. I have sent several emails and even reached out to the corporate office at ***************************** online requesting to be contacted by them. I also called them myself and left a voicemail. I received no response. I was informed by another property manager at a different complex that she has heard from other prospective tenants that this company has defrauded many other consumers in the exact same way as they are trying to defraud me. Please help.

  Business Response

  Date: 11/19/2024

  Hey Raven,

  Thanks for reaching out.  We have forwarded your concerns to the community's Regional Manager for review. A representative will be reaching out to you.  

  Customer Answer

  Date: 11/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  The business stated that they will have a manager reach out to me. I am not satisfied until that happens and I received my refund because I have already spoken to a manager and she failed to keep her word in this matter. 
  
  Regards,
  
  Raven Long
  

  Business Response

  Date: 11/20/2024

  Raven,

  Thanks for reaching out.  Did you receive a refund of the $150 fee?