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Business Profile

Recycling Services

Greenway Waste and Recycling, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recycling Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am spending $30 every month for trash pickup through Greenway. I have called four times for missed trash pickup since starting this service (all for missed trash pickup). My trash was put out on 5/7/25 for pickup that night. The trash was not picked up, and was not picked up on 5/8/25 either. I called on 5/9/25 and was told the service manager would receive a message about the problem. The service manager creates a "hot sheet" for missed addresses, however, I told the company that I would throw away my trash and that I would be leaving a bad review on ****** (Greenway does not throw away trash on Fridays and Saturdays at Gramarcy 1).

    Business Response

    Date: 05/27/2025

    I called Mr. *** and explained one aspect of our service.  He called me back and we resolved the matter.

    Customer Answer

    Date: 05/27/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

    No offer given. No changes have been made by Greenway to rectify this issue and prevent this issue from recurring again in the future. No refund has been issued for missed service.

    Regards,

    ***** ***

    Business Response

    Date: 05/28/2025

    Mr. *** did indeed call us to complain and we have records of his call and our District Service Manager's return phone call to gain additional information from him.  On his original call, Mr. *** did not provide his unit number, nor did he call our DSM back to answer the question.  When we spoke yesterday, Mr. *** let me know that he was calling back and that "...everything was OK."  I then asked Mr. *** what for his unit number, to which he responded "Unit A".

    I've instructed our DSM to have our ****** check the door of Unit A for the next 5 nights.  One additional thing to note, Mr. *** has complained that "Greenway does not throw away trash on Fridays and Saturdays at Gramarcy 1."  This is indeed true and this is true because we do not PROVIDE SERVICE on Friday or Saturday night.  Ours is a 5 night a week service, delivered Sunday through Thursday evening.  The route starts at 8:00pm.  If the resident's trash is not out by 8:00pm there is a chance that the ****** has already passed the resident's door.  I explained ALL of this to Mr. *** in the voicemail that I left for him.

    Customer Answer

    Date: 05/29/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

    I have always provided the unit letter when requested by a District Service Manager. I also have the original voicemail saved from the missed call with the same District Service Manager, and there is no mention of any question or request for the unit letter in that voicemail message.

    Regarding the conversation with the CEO, any time I said okay,it was to acknowledge what was being saidnot to imply that everything is okay. The CEO ended the phone call by stating they would be closing their ticket, without giving me an opportunity to explain my perspective.

    As such, I have rejected and will continue to reject BBB responses from Greenway until I receive a refund for the missed days of service. I clearly communicated this frustration during a phone call with the same District Service Manager on 05/28/25. In that call I stated my frustration, It is easier for me to take out my own trash than it is to call and have a 'hotsheet' created. While I appreciate Greenway having a "******" check my door for the next 5 days,what is right is issuing a refund for the missed days.

    Regards,

    ***** ***

  • Initial Complaint

    Date:06/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This trash service is required for us to pay at the apartment complex I live at. For this payment, it is expected that up to 2 bags of trash, under 25 pounds, are to be taken out 5 out of 7 days of the week. Everytime I put my trash out, it is a 50/50 split on whether or not the company will actually take my trash. When the employees don't take the trash, they don't leave a violation notice saying why they didn't take the trash, so I can fix any issue in the future. This is a service I am forced to pay, and Greenway doesn't provide the service that I pay for.

    Business Response

    Date: 06/14/2024

    Upon receipt of the letter, I called ********************** and discussed the nature of the failure and his attempts to contact us, with a promise to call back with response and suggested resolution.  I researched the attempted calls in our customer satisfaction platform and found that he had indeed contacted us on 6/6 and we in fact did not respond to him, instead opting to retrieve the trash from in front of his unit.  I then reached back out to ********************** only to receive his voicemail.  I then contacted him via email, confirmed the facts and asked if there was anything we needed to do to resolve the issue, as he has since moved out of the community (and unit) in question.  He responded that he wished we'd received the notice earlier and that there was no further action to resolve the matter.  He also thanked me for reaching out.  

  • Initial Complaint

    Date:11/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Greenway trash valet threw away my dresser full of designer jeans and a media console while I was in the process of moving. The dresser was delivered back to me after calling the apartment and the property manager getting ahold of the employee responsible. The dresser was damaged beyond repair, the jeans were thrown away in a trash compactor, and the medial console has damage to it as well. Greenway had admitted this was their fault and they are not supposed to take large items, or throw clothing or shoes away. **** the DM stated he would reimburse me for the loss and damages, however now they are giving me the run around. There were at least 20 or more pairs of jeans that range from $80-100, the dresser was $500, and media console was recently restored by myself and was $300 when I bought it over the summer. Im estimating this to be around $2500. I want a resolution to this immediately as Im not getting anywhere with the manager *** or the DM ****. **** originally stated he would reimburse me but now they wont return my call just vague emails. It clearly states in my apartment policy that large pickup is not trash and neither is CLOTHING OR SHOES

    Business Response

    Date: 11/21/2022

    I am in receipt of your letter of complaint regarding **************************  This individual contacted us on Friday 11/11 (Veterans Day) towards the close of business.  Then continued to demand that GreenWay correct everything immediately by contacting us over the weekend multiple times (5-6 times) which is evident by her complaint to the BBB over the weekend on Saturday 11/12.  We responded to each communication by informing her we would not be able to fully address her issue until GreenWay opened on Monday and employees returned to work.  On Monday her issue was addressed to her satisfaction and this complaint has been resolved.

    Please inform me how we go about closing this complaint with the BBB.

    T**** you, 

    ********************;

    Principal Partner

Greenway Waste and Recycling, LLC is NOT a BBB Accredited Business.

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