Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to a misunderstanding with my bankruptcy, my vehicle was repossessed from my property some time in the morning of Wed. Jan 24. I did what was necessary to redeem the vehicle and then arrived at 10:30 to pick it up. After waiting about 45 minutes, my car was finally pulled out in front of me. Half way home, I noticed that my gate remote was gone. I called Coastline/Par and the person who answered denied everything. When I got home I also noticed that the bumper was loose. I emailed them and included pictures of the bumper.

  Business Response

  Date: 04/25/2024

  April 24, 2024
  Better Business Bureau
  Case ID ********
  ***************
  **************************************************************************************************************
  To Whom It May Concern, 
  PAR, Inc. (PAR) received the complaint of ************************* (********************) via the Better Business Bureau, Complaint ID ******** (Complaint) on April 18, 2024.  The Complaint relates to a repossession of a 2015 ********** Mirage (Vehicle).     
  PAR is a forwarder which connects companies that make automotive loans with licensed repossession service providers throughout the *************. PAR does not take part in the physical act of repossessing vehicles; rather, an independent repossession vendor performs the physical repossession. As it relates to the Complaint, American Credit Acceptance (ACA) requested PARs forwarding services for the Vehicle. PAR in turn assigned the repossession to ****************** Services (Coastline), a repossession vendor located in **********. Coastline reported that it had secured the Vehicle and had taken it to its storage lot on January 24, 2024. The Vehicle was retrieved from Coastlines storage lot by ******************** on January 26th.
  On January 26th, ******************** called PARs contact center alleging that after retrieving the Vehicle that day, once he returned home, the front bumper felt and appeared loose. ******************** also stated that his gate remote was missing. The complaint was sent to PARs Resolutions department.
  Per PARs complaint handling procedure, PAR instructed ******************** to provide photos of the front bumper. For the claim of missing property, per state law, customers must get an inventory list directly from Coastline.  PAR requested a statement from Coastline on how the Vehicle was secured and towed to the storage lot. Per Coastlines statement, the Vehicle was secured and towed to the storage lot without incident. PAR originally was unable to find Coastline at fault based on the method of securing and not receiving any evidence that property was missing.
  As of receiving this complaint, PAR has reviewed and determined that Coastlines statement is not sufficient evidence to prove that the Vehicle wasnt damaged after it was brought to the storage lot. PAR has reached out to ******************** for estimates of repair for the front bumper and as a courtesy will include the reimbursement fee of $35 for the gate remote. ******************** has been instructed to reach out to PARs Sr. ********** Manager to further the complaint.
  
  Sincerely, 
  
  ********************************
  COO, PAR, Inc.
  
  

  Customer Answer

  Date: 05/05/2024

  I have received an offer to cover the repairs and reimburse me for the stolen gate remote.  I will be getting an estimate from a body shop during the coming month when I am able to have the time to do so.  

  Customer Answer

  Date: 05/05/2024

  I have in fact sent a response, but since it apparently hasn't registered, I will respond again.  As I have said before, I received an offer to pay for the damage and the stolen remote.  I will be getting an estimate from a body shop during the next month, which is very busy for me so it will hopefully be within the next 2 weeks.

  Customer Answer

  Date: 05/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I have in fact sent a response, but since it apparently hasn't registered, I will respond again.  As I have said before, I received an offer to pay for the damage and the stolen remote.  I will be getting an estimate from a body shop during the next month, which is very busy for me so it will hopefully be within the next 2 weeks.
  
  Regards,
  
  *************************

  
  

  Business Response

  Date: 05/08/2024

  It doesn't appear that the customer has rejected the response due to lack of satisfaction. The customer is currently working with **********************'s Sr. ********** Manager to get an estimate or repair to be able to provide reimbursement. Once PAR receives the necessary documentation, the complaint can then be continued for reimbursement.

  Customer Answer

  Date: 05/10/2024

  I still need to get an estimate for the damage.  I am not unsatisfied with the company's response but I will be satisfied when the damage is repaired and the stolen gate remote paid for.

  Customer Answer

  Date: 05/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I still need to get an estimate for the damage.  I am not unsatisfied with the company's response but I will be satisfied when the damage is repaired and the stolen gate remote paid for.
  
  Regards,
  
  *************************

  
  

• Initial Complaint

  Date:02/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was towed by par north America. After two days I retrieved the vehicle.As I drove it home I heard grinding in the back. I never had that happen.I reported it to finance company. They said contact the towing company.I did that. After getting the diagnostic as requested, they say they are not responsible.I wish to *** to have my vehicle fixed.They caused the damage.

  Business Response

  Date: 02/16/2024

  February 16, ****
  Better Business Bureau
  Case ID ********
  ******* *******
  *********************************************************************************************
  To Whom It May Concern, 
  PAR, Inc. (PAR) received the complaint of ********************* (****************) via the Better Business Bureau, Complaint ID ******** (Complaint) on February 12, ****.  The Complaint relates to a repossession of a 2017 Chevrolet Trax (Vehicle).     
  PAR is a forwarder which connects companies that make automotive loans with licensed repossession service providers throughout the *************. PAR does not take part in the physical act of repossessing vehicles; rather, an independent repossession vendor performs the physical repossession. As it relates to the Complaint, American Credit Acceptance (ACA) requested PARs forwarding services for the Vehicle. PAR in turn assigned the repossession to ******************** (Metro), a repossession vendor located in ********. Metro reported that it had secured the Vehicle and had taken it to its storage lot on January 30, ****. The Vehicle was retrieved from Metros storage lot by **************** on January 31st.
  On February *********************** called PARs contact center alleging that after retrieving the Vehicle on January 31st, he felt a rattling when hitting the brakes and it was affecting the front of the vehicle. The complaint was sent to PARs Resolutions department. PARs Resolutions department also received an email from **************** on February 4th stating the same, that there was rattling from the front of the vehicle.
  Per PARs complaint handling procedure, PAR instructed **************** to get a diagnostic from a repair facility. PAR requested a statement from Metro on how the Vehicle was secured and towed to the storage lot. Per Metros statement, the Vehicle was secured from the rear with a wheel lift tow truck, pulled from the parking spot where the Vehicle had been parked nose in, then was put on a flatbed for transportation back to Metros storage lot. A photo of the Vehicle secured on the flatbed was also provided. 
  On February 9th, PAR received a diagnostic from **************** that did not indicate any issues with the front of the vehicle and 1 box was checked showing noise from the rear differential, which is in the rear of the vehicle, with not other information or a cause for the issue. The diagnostic did not match the complaint allegations and PAR was unable to find Metro at fault per all information received. PAR notified **************** on February 9th of our findings.
  PAR has been unable to substantiate that any damage occurred to the Vehicle during its repossession, thus PAR denies that it is liable for any repairs.  Therefore, PAR respectfully declines to take any further action with respect to Mr. ******* complaint unless new evidence is presented to PARs Resolutions department at **************************************.
  
  Sincerely, 
  
  ****************************************
  COO, PAR, Inc.
  
  

  Customer Answer

  Date: 02/26/2024

  Good Day

   

  I have just observed the email and forwarded supporting documents to the office this evening.

  I am sorry for the delay. I receive thousands of emails and I have not adequately checked due

  to being absorbed in trying to get my vehicle fixed. I requested the assistance of my insurance

  carrier to help me pay the damages and then retrieve it from the towing company.

  All of the supporting documents are in the mail. 

  If this action can be re-opened please allow me to do so. The issue is not rectified and I need assistance 

  with holding people accountable for their actions.

   

  Thank You

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car got repossessed Sunday and I just got it back today and now its makeing loud noises and something is rubbing its not accelerating properly its dragging this is a 2023 dodge hornet Im the first owner this car is brand new it did not have any problems driveing until I got it back from repossession when I picked it up I noticed I have drag ****** on my front tires and when I picked up my vehicle all my tires was muddy that is not how it was when it was towed my car is shaking sounding like a old ***** tires are not stable steering wheel shakes now I just paid ***** to get my car back just for it to be damaged this is a new car it was quiet but it is not anymore I was told to contact this place on this matter my number is ************ my name is *************************

  Business Response

  Date: 12/12/2023

  December 11, 2023
  
  Better Business Bureau
  Case ID ********
  ******* *******
  ********************************************************************************************
  
  To Whom It May ********
  
  PAR,Inc. (PAR) received the complaint of *************************(**************) via the Better Business Bureau, Complaint ID ******** (Complaint) on December 11, 2023.  Upon review of the Complaint,PAR was unable to locate the Vehicle in PARs system of record. PAR asks that ************* provide the last 6 digits of the vehicles VIN to the BBB or call PAR at ************ to open a complaint with PAR directly.
  
  
  Sincerely,
  
  
  ********************************
  COO,PAR, Inc.

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is the most predatory company out there period! Our car was towed and we were charged $75 per day. The release was sent over on the 4th day, the tow yard didnt answer after 5 pm, so we called to pick up on the 5th day as soon as they opened and was told we had to pay for a 5 day, even though we were picking it up on the 5th day as soon as they opened. Called and the representative says it didnt matter if we picked it up on the 4th or 5th day once it gets to the 5th day you are charged. How can you charge me for 5 days of storage when you only stored it 4 days!

  Business Response

  Date: 12/12/2023

  December 11, 2023
  
  Better Business Bureau
  Case ID ********
  ******* *******
  ********************************************************************************************
  
  To Whom It May ********
  
  PAR,Inc. (PAR) received the complaint of ********************* (**************) via the Better Business Bureau, Complaint ID ******** (Complaint) on December 8,2023.  Upon review of the Complaint, PAR was unable to locate the Vehicle in PARs system of record. PAR asks that ************* provide the last 6 digits of the vehicles VIN to the BBB or call PAR at ************ to open a complaint with PAR directly.
  
  
  Sincerely,
  
  
  ********************************
  COO,PAR, Inc.

• Initial Complaint

  Date:11/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So impound lot says free for first 10 days, $25/day personal property fee (capped at $75) and $10 a day after 10 days. The middleman between fortera and the lot (PAR) says it's $75/day from day 1 (capped at $375). The payment has been made. Takes approximately 1 hour for bank to send paperwork to PAR and 2-4 hours for PAR to send to lot. PAR is open until 6 and told me it would sent by the end of the day. So I call the lot to set up a time. It has to be scheduled on a website. Nothing available until next week. So storage fees are going to be crazy if it's $75/day No one could ever tell me how much it was. The bank release just says I am responsible for 'storage fees'. Which they send to PAR. Then PAR sends a release to the lot. The lot tells me that the fees are $10 a day after 10 days. 3 different people at the lot have told me that, including the owner that I spoke with the last time. But PAR will not accept that. They say it is $75 a day from day 1. I asked who that money went to. They said it all went to the lot. So I asked why do they have any say so at all how much the lot charges. She didn't ever give me an answer. Very vague. Wouldn't elaborate on anything. Told me I needed to contact the bank. I told her the bank was done at the point. They have nothing to do with the problem at hand. They just told me they would try to resolve the issue. Called the bank and just like I thought, they have nothing to do with this. I feel like they are just trying to make extra money off the whole thing

  Business Response

  Date: 11/28/2023

  November 28, 2023
  
  Better Business Bureau
  Case ID ********
  Central *******
  ********************************************************************************************
  
  To Whom It May ********
  
  PAR,Inc. (PAR) received the complaint of *********************************** (****************) via the Better Business Bureau, Complaint ID ******** (Complaint) on November 17, 2023.  The Complaint relates to a repossession of a 2012 Land Rover Range Rover (Vehicle).     
  
  PAR is a forwarder which connects companies that make automotive loans with licensed repossession service providers throughout *****************. PAR does not take part in the physical act of repossessing vehicles; rather, an independent repossession vendor performs the physical repossession. As it relates to the Complaint, Fortera ******************** (FFCU) requested PARs forwarding services for the Vehicle. PAR in turn assigned the repossession to Southern KY Auto Recovery (SKYAR), a repossession vendor located in ********. SKYAR reported that it had secured the Vehicle and had taken it to its storage lot on November 7, 2023.
  
  On November 16th, **************** called PARs contact center stating that he was confused about what fees he would need to pay to retrieve the Vehicle from SKYAR. ***** had advised **************** that there were no fees to retrieve his Vehicle and that the first 10 days of storage were free. **************** was advised by PARs contact center representatives that it would cost $75 per day, with a cap at $375.  On November 27th,**************** retrieved the Vehicle from SKYAR and per the signed documentation,paid the correct amount of $375. PAR considers this matter resolved. If *************** has further questions, he may call PAR at ************.
  
  
  Sincerely,
  
  
  ********************************
  COO,PAR, Inc.

• Initial Complaint

  Date:11/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/9/2023 My 2019 white ****** was repossessed. I didn't recovery all of my personal belongings. I'm missing a black GPS that was in the arms rest. My car was taken to ***********************, *****************************************************************. *****. Vin ******. I would like to have my GPS back.

  Business Response

  Date: 11/28/2023

  November 24, 2023
  
  Better Business Bureau
  Case ID ********
  ******* *******
  ********************************************************************************************
  
  To Whom It May ********
  
  PAR,Inc. (PAR) received the complaint of *********************** (************) via the Better Business Bureau, Complaint ID ******** (Complaint) on November 17,2023.  The Complaint relates to a repossession of a 2019 ****** Altima (Vehicle).     
  
  PAR is a forwarder which connects companies that make automotive loans with licensed repossession service providers throughout *****************. PAR does not take part in the physical act of repossessing vehicles; rather, an independent repossession vendor performs the physical repossession. As it relates to the Complaint, Santander (Santander) requested PARs forwarding services for the Vehicle. PAR in turn assigned the repossession to Twenty 4 Seven (T4S), a repossession vendor located in Alabama. T4S reported that it had secured the Vehicle and had taken it to its storage lot on November 9, 2023.
  
  On November 16th, ************ called PARs contact center alleging that they had retrieved personal property from T4S and there was a GPS missing from the personal property. In accordance with PARs complaint procedures, PAR requested supporting documentation from T4S. As of November 24th, PAR is still pending the review of the complaint. PAR asks that ************ call PAR at ************ to follow up on the status of the complaint or email **************************************   
  
  
  Sincerely,
  
  
  ********************************
  COO,PAR, Inc.

• Initial Complaint

  Date:11/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/19, I contacted my lender, American Credit Acceptance, to inform them that my car, which had been repossessed by companies they hired, was returned to me in a damaged condition due to their negligence. I was directed to contact PAR North America, the party responsible for the repossession. On 10/18/2023 or 10/19/23, I spoke with ******** at PAR North America, who advised me to send pictures of the damages to ************************************** I confirmed the email address, ensuring it was not *************************************** and she affirmed that it was indeed a resolution without the "s." I promptly emailed the pictures on 10/20/23, but as of now, I have not received any acknowledgment of the receipt of my email.It is crucial that PAR North America takes responsibility for the damages and addresses the necessary repairs. I am unable to afford full diagnostics to uncover potential unseen damages. They cannot evade liability, as my car was undamaged when repossessed, and the subsequent damages resulted from PAR North America's negligence. The lack of response raises concerns that they may be attempting to avoid accepting responsibility, which is unacceptable.

  Business Response

  Date: 11/16/2023

  November 16, 2023
  
  Better Business Bureau
  Case ID ********
  ******* *******
  ********************************************************************************************
  
  To Whom It May ********
  
  PAR,Inc. (PAR) received the complaint of ***************************** (******************) via the Better Business Bureau, Complaint ID ******** (Complaint) on November 13, 2023.  The Complaint relates to a repossession of a 2017 Buick Encore (Vehicle).     
  
  PAR is a forwarder which connects companies that make automotive loans with licensed repossession service providers throughout *****************. PAR does not take part in the physical act of repossessing vehicles; rather, an independent repossession vendor performs the physical repossession. As it relates to the Complaint, American Credit Acceptance (ACA) requested PARs forwarding services for the Vehicle. PAR in turn assigned the repossession to ***** Recovery Specialists (MRS), a repossession vendor located in *******. MRS reported that it had secured the and had taken it to its storage lot on October 10, 2023.On October 12th, ACA had the Vehicle transported to Auction.
  
  On October 10th, ****************** called PARs contact center alleging that they had retrieved the Vehicle from the Auction and it had damages. The ************** employee failed to follow proper procedure by notifying the Resolutions department of the complaint and unintentionally provided ****************** with an incorrect email address to submit the Complaint to PAR. As of November 16th,PAR has received the complaint and will follow PARs complaint procedures to review. PAR asks that ****************** call PAR at ************ to follow up on the status of the complaint or email **************************************   
  
  
  Sincerely,
  
  
  ********************************
  COO,PAR, Inc.

  Customer Answer

  Date: 11/19/2023

  I feel as if they want to rid themselves from all liabilities.  Its not fair.  They where in possession of my car less than 2 days why was it even sent to auction?  They along with the other entities involved in this should be held accountable.  Their practices should be investigated further.  They prolide themselves on telling people "we are the middle person between lender and tow company"  again they should be held liable.  I was extremely disappointed having to borrow money for gas to have to be taken to get my vehicle only to.find out it wad damaged and neither entity thought to call me to let me know

  Customer Answer

  Date: 11/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I feel as if they want to rid themselves from all liabilities.  Its not fair.  They where in possession of my car less than 2 days why was it even sent to auction?  They along with the other entities involved in this should be held accountable.  Their practices should be investigated further.  They prolide themselves on telling people "we are the middle person between lender and tow company"  again they should be held liable.  I was extremely disappointed having to borrow money for gas to have to be taken to get my vehicle only to.find out it wad damaged and neither entity thought to call me to let me know
  
  Regards,
  
  *****************************

  
  

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When they came to repossess my car, they managed to tear up my lawn. I want it fixed.

  Business Response

  Date: 09/18/2023

  September 14, 2023
  
  Better Business Bureau
  Case ID ********
  ******* *******
  ********************************************************************************************
  
  To Whom It May ********
  
  PAR,Inc. (PAR) received the complaint of ******************* (**************) via the Better Business Bureau, Complaint ID ******** (Complaint) on September 8, 2023.  The Complaint relates to a repossession of a 2013 **** Fushion (Vehicle).     
  
  PAR is a forwarder which connects companies that make automotive loans with licensed repossession service providers throughout *****************. PAR does not take part in the physical act of repossessing vehicles; rather, an independent repossession vendor performs the physical repossession. As it relates to the Complaint, FIS CPRS *************** (FIS) requested PARs forwarding services for the Vehicle. PAR in turn assigned the repossession to Gata Recovery (Gata), a repossession vendor located in Georgia. **** reported that it had secured the Vehicle and had taken it to its storage lot on September 6,2023.
  
  On September 7, ************** called PARs contact center alleging that the Gata hooked the unit from a garage and damaged the yard. In accordance with PARs complaint procedures, PAR requested supporting documentation from Gata.  PAR received recovery photos, a condition report, and driver statements for review from Gata. As of September 14, PAR has not received requested photo evidence of damage from ************** to be able to review the allegations in full. PAR has been in contact with ************** on what is needed to review the complaint.
  
  At this time, PAR recommends that ************** provide the requested evidence and continue to reach out to PARs Resolutions department for updates.
  
  Sincerely,
  
  
  ********************************
  COO,PAR, Inc.

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was repossessed, they are the ones who hired the company (JMAC) that did the repossession. I have never had a repossession so I did not know how it works. I went to get my wallet that was in the car because they came in the middle of the night to get it and didn't leave a note or anything. I had been talking with my finance company and thought I had time to pay them something. I found out through the *** where the car was and I went there to get the wallet. I took my cup, a pack of cokes, an umbrella and a instacart bag. I had 2 boxes with shoes in them for my Granddaughter and several single boxes of Sneakers ***************** Puma and ***** for my Granddaughter along with her stroller, my cleats and some clothes that were to be given away to someone who was in need. When I got there they had me to sign saying that I was getting some stuff out of the car. I could not see what it said just where the signature was to be. They pulled my car up and it was wrecked! I asked what happened to my car and the Guy at the front desk said "Wait How Did That Happen" I said I don't know you tell me. He left and came back and said It was like that when we got it. I said No Sir it was not! He said we have it on camera. I said I Bet you do, after it was already done. He said contact your finance company Ma'am, you have 15 minutes to get your stuff with an Attitude and walked away. I called *** and they gave me the number for Par North America and said they hired the tow company and will have to handle it. My car was then sent to Auction despite me letting *** know I had an Agency send them the other part of the money that I owed and they actually talked to the agency also but still sent it. I went to collect the rest of my things and they had a Plastic garbage bag with a hole in it with some things from my trunk that were not needed. License Plate was missing also. Sent it to ******* instead of a Place right there in ************. I had to take off work to go get my car.

  Customer Answer

  Date: 09/01/2023

  I'm Glad you asked. Yes I do have more to add. They really hired a company that was Very Rude and Careless. I was calm when I was talking to them about all of what happened and they ignored my complaints. The ************** JMAC (I Will Make a Complaint on them next) they hired Wrecked My Car and Lied about it, Placed my belongings in a trash bag and gave it to me with a hole in it so somebody stole all of the important stuff out of it. They said they did not have my License Plate so I had to go and sit in the *** and buy a whole other License Plate with another Number so that whoever took it could not do anything Illegal and it come back to me as if I did it. The fact that it happened to another lady also and then They Admitted to the other lady that was standing there complaining that they stole all of her stuff (including her License Plate) that they had someone there that was stealing and gave her a number to their Claims department but did not offer me that option was an insult to me. These Companies are taking advantage of people who are struggling and messing over us and getting away with it. They did a 3 Part Series on Me (1) ACA (AMERICAN CREDIT ACCEPTANCE) ******************** hired (2) PAR North America and then (PNA) they Hired (3) JMAC. I got no notice that they were coming in the middle of the night to get my car. I am a Law Abiding Citizen I would have given it to them. I did not even know where it was so I called ACA and they told me to contact PNA.  I went to them on 8/3/23 I called PNA and told them about what happened and they said I could call back when I pay for my vehicle and have it in my Possession. I did and they sent me a message stating that they are not going to help me basically. I am looking into getting a Lawyer because someone needs to pay for my Vehicle. And the Fact Tha they would allow a THIEF to take stuff that belonged to a Child and care less about it is a Very Detailed Show Of The Character of Not Only The People They Hired But That Reflects Heavily On the Companies In General. I Lost My Only Sister ******** and she had no Insurance so We had to travel to *********** and Assist Helping with Everything along with Myself and My Husband being sick so we had to miss work and that is why we got behind. But for them ACA, PNA and JMAC) to show NO Concern for what happened knowing they had a Thief in their Midst is RIDICULOUS! Now my Granddaughters this are gone and my stuff also. I had a Lot of Personal things in there. The day I went in to get my Wallet out of the car I had to sign on a Tablet or **** and I could not read what was said on the Paperwork just that I had to sign for it. I got My Wallet, a ********* box with my Drinks in it, my Instacart Bag, my Charger and a Cup. Everything else was in the car because I was waiting on the Money to get to ACA so that I could get my car back and They said I took Everything which was a Lie. I wasn't allowed to see the recording they said they had from them getting my Vehicle, Nor anything on a Recording of them putting my car away so I can see who is in it taking my stuff. To steal from me is one thing but from a Little Girl and not take Responsibility for that is So Wrong. I have about ************************************************************************************************ the middle of the night to take my car that can tell you they saw my car and nothing was wrong with it. I'm So Upset that they would treat me in this manner. I Will contact the ********** if I have to so that some Light is SHED on these 3 Companies so that People know how they run them. When People Fall on ********** that does not give you the Right to Take Advantage of them and not Care what happens to their Belongings. I have Never had a Repossession so I did not know I had to get EVERYTHING out of the car and take my License Plate when I was actually talking to the *************** Daily letting them know the money is on the way and then at that I paid the amount that would be the balance before they received the last amount owed, but had I known I would have done it that day I got my wallet. They should have informed me of that then. But they were mad because I called them out about my car. I am a Healthcare Worker and I need my vehicle, so I wasn't going to just let it go. Then the Person that Owns JMAC place said that they sent a letter to me stating that I need to get my things which they did not and I showed him the email I got the day that I had to sign the **** they made me sign and showed the Date on the paper they gave me at the Window with The Owner or Operator of the Place Name Stamped on it. He said it was sent out to me but the date on it was 8/3/23 and I was there on 8/4/23 to get the few things mentioned above. When I told the man what was going on and that there was no way I could have received or known what to do. The fact that the Paperwork they emailed me on the date I was there and the paperwork that THEY SAID they sent to me the day before, (Which meant I had not been there yet to collect these things yet) stated the same thing (Even though I had not collected any of my stuff yet) means that they are either Psychic and knew Exactly what I was coming to get before I did or had that letter copied and just threw the stamp of his Signature on it so that it looks like they sent it. When I brought this to his attention and that I did not get a letter (The Owner) especially since took my car on a Sunday night and I came in on Tuesday to get the things shows that they are Bad Business All Together. The Owner said his Wife does the sending of the letters and I again said there was no way for me to receive this before I came in here. He said Well that happens sometimes and maybe she forgot. I told him that does not help me so that's when he gave me the copy of the letter that was supposedly sent dated the day before I came in to get some things but it had the things I got listed on it. I Pray that others do not have to go through what I am going through and That these Companies and the People that are Working for them are Stopped.

  Business Response

  Date: 09/11/2023

  September 7, 2023
  
  Better Business Bureau
  Case ID ********
  ******* *******
  *********************************************************************************,** 46241
  
  To Whom It May ********
  
  PAR,Inc. (PAR) received the complaint of ************************************************************** (*********************************)via the Better Business Bureau, Complaint ID ******** (Complaint) on September 1, 2023.  The Complaint relates to a repossession of a 2020 ***************************    
  
  PAR is a forwarder which connects companies that make automotive loans with licensed repossession service providers throughout *****************. PAR does not take part in the physical act of repossessing vehicles; rather, an independent repossession vendor performs the physical repossession. As it relates to the Complaint, American Credit Acceptance (ACA) requested PARs forwarding services for the Vehicle. PAR in turn assigned the repossession to JMAC Distribution LLC (JMAC), a repossession vendor located in *******. JMAC reported that it had secured the Vehicle and had taken it to its storage lot on August 3,2023. On August 8th, ACA had the Vehicle transported to Auction.
  
  On August 4th, ********************************* called PARs contact center alleging that she went to pick up a wallet property from JMAC and saw that her Vehicle was damaged but did not provide any details and wasnt actively retrieving the Vehicle at that time. According to this Complaint, ********************************* was asked to sign something they could not read. On August 17th, ******************************** called PAR stating she went to retrieve the Vehicle from Auction but was missing the license plate and when ********************************* went to JMACs storage lot to retrieve personal items, was told that JMAC had mailed the plates to her home. In accordance with PARs complaint procedures, PAR requested supporting documentation from JMAC. PAR received recovery photos, a condition report, signed personal property receipt, and statements for review from JMAC.  On August 21st,********************************* called PAR again stating more personal property was missing, including boxes of shoes, a stroller, clothing, paperwork, and miscellaneous items, that was not previously mentioned on August 17th.  After review of the documentation, PAR was unable to find JMAC at fault for missing items as ********************************* signed the personal property document stating they retrieved all items and there was no evidence that boxes of shoes were ever in the Vehicle. **** advised that on August 4th, the signature line that was signed was an acknowledgement that  wallet was being retrieved and not all of the personal property. ********************************* did not provide any photo evidence that the Vehicle had been damaged. As of September 8th,PAR has not received any photos of damage. The remainder of the Complaint deals with actions of third-parties and thus PAR is not responding to such allegations.
  
  At this time, PAR recommends that ********************************* reach out to PARs Resolutions department and provide evidence of damage so that it can be reviewed.
  
  Sincerely,
  
  
  ********************************
  COO,PAR, Inc.

  Customer Answer

  Date: 09/22/2023

  I have had some issues going on in my family recently so that is why I have not responded to you the BBB. I have however responded to PAR and I sent pictures of the damage that was done to my car and I did send the pictures to them on 8/25/23. I have a Video and everything with the Picture and it is stating what I found when I came to Pick up my Wallet. I have paperwork from them with my signature on it and dated one day and they gave me paperwork that I should have received before I came in but it is dated the day before I came in. The owner said his wife sends them out and I told him it was never received (but how could it be if it was only sent out the day before) so he stated that this happens sometimes. I feel like the footage should be looked at all the way through and the footage of the one who stole all of my and the other lady stuff should be Prosecuted. They did not give me my license plate and they stated they did not know where it was and that I must have taken it when I took all of my stuff but I did not take all of my stuff because I did not know I was supposed to do that. They did not treat me the way they treated the other lady and I did not like that. They told her where to call to make a claim after they stated they had a person there that was a thief (If they record everything as they say they do then they would have that on tape also) and me they would not help at all. They stated they gave me a bag with all my stuff in it but that was a lie, they gave me a bag with a hole in it with stuff I didn't need in it. All of the important things were gone. I had to go get a new License Plate and Everything. They didn't show me any footage that they had of me taking anything out either. If they had they would have known that I took what I could carry and that is it. If they had told me then that I needed to get all of my stuff right then I would have done that. I didn't even know they were about to send my car to auction. I was getting money to pay for it. Nobody said anything. I feel like they were careless and since they were hired by the PAR people that' s who should pay for my car and my stuff in the trunk that was stolen is Irreplaceable but I should be compensated for it because it happened on their watch. Nobody plans to have their car repossessed but sometimes hard times come and it does happen but I should not have to worry about getting my vehicle back the same way it was taken because that is common sense. I have the pictures and Video that I will try to send as an attachment.

  Customer Answer

  Date: 09/22/2023

  Here are the Photos and the Video. I have 1 more to send of this. I also have the pictures of the car when it was at the *************

  Customer Answer

  Date: 09/22/2023

  Photos Continued

  Customer Answer

  Date: 09/22/2023

  Photos Continued

  Customer Answer

  Date: 09/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I have had some issues going on in my family recently so that is why I have not responded to you the BBB. I have however responded to PAR and I sent pictures of the damage that was done to my car and I did send the pictures to them on 8/25/23. I have a Video and everything with the Picture and it is stating what I found when I came to Pick up my Wallet. I have paperwork from them with my signature on it and dated one day and they gave me paperwork that I should have received before I came in but it is dated the day before I came in. The owner said his wife sends them out and I told him it was never received (but how could it be if it was only sent out the day before) so he stated that this happens sometimes. I feel like the footage should be looked at all the way through and the footage of the one who stole all of my and the other lady stuff should be Prosecuted. They did not give me my license plate and they stated they did not know where it was and that I must have taken it when I took all of my stuff but I did not take all of my stuff because I did not know I was supposed to do that. They did not treat me the way they treated the other lady and I did not like that. They told her where to call to make a claim after they stated they had a person there that was a thief (If they record everything as they say they do then they would have that on tape also) and me they would not help at all. They stated they gave me a bag with all my stuff in it but that was a lie, they gave me a bag with a hole in it with stuff I didn't need in it. All of the important things were gone. I had to go get a new License Plate and Everything. They didn't show me any footage that they had of me taking anything out either. If they had they would have known that I took what I could carry and that is it. If they had told me then that I needed to get all of my stuff right then I would have done that. I didn't even know they were about to send my car to auction. I was getting money to pay for it. Nobody said anything. I feel like they were careless and since they were hired by the PAR people that' s who should pay for my car and my stuff in the trunk that was stolen is Irreplaceable but I should be compensated for it because it happened on their watch. Nobody plans to have their car repossessed but sometimes hard times come and it does happen but I should not have to worry about getting my vehicle back the same way it was taken because that is common sense. I have the pictures and Video that I will try to send as an attachment.
  
  Regards,
  
  **************************************************************

  
  

  Business Response

  Date: 10/13/2023

  After further review, PAR has communicated to American Credit Acceptance "ACA" that PAR believes the allegations are the responsibility of ACA and their transport company. PAR cannot address the actions of a third party company hired by ACA to transport the Vehicle to *********** is recommended that ************************ contact ACA to address the allegations with the transport company.

  Business Response

  Date: 10/17/2023

  After further review, PAR has communicated to American Credit Acceptance "ACA" that PAR believes the allegations are the responsibility of ACA and their transport company. PAR cannot address the actions of a third party company hired by ACA to transport the Vehicle to Auction. It is recommended that ************************ contact ACA to address the allegations with the transport company.

  Customer Answer

  Date: 10/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I am NOT Satisfied because they told me that they would put in a claim AFTER I got my car out of the ************* and now they are changing everything so yes I am Upset. Every time I called they said they could not do anything until I get the car back in my Possession. So when I did I called and now they are changing their minds
  
  Regards,
  
  **************************************************************
  

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was repossessed on February 28, 2023. I paid almost $1500 to get it back on March 8, 2023. These people cut a key to my vehicle that did not work and are attempting to charge me $180 additional to my monthly payment. *** explained several times that the key did not work and it triggered the Anti Theft System in the vehicle. *** told them several times that the key was cut without permission, it didnt work PLUS additional money was paid to a mechanic and ***** to reprogram the keys/ repair the Anti Theft system. Now my car is in another repossession status because of this issue.

  Business Response

  Date: 05/31/2023

  May 31, 2023
  
  Better Business Bureau
  Case ID ********
  Central *******
  *****************************************************
  ************,** 46241
  
  To Whom It May ********
  
  PAR,Inc. (PAR) received the complaint of *************************** (********************) via the Better Business Bureau, Complaint ID ******** (Complaint) on May 25, 2023.  The Complaint relates to a repossession of a 2017 ***** Accord (Vehicle).     
  
  PAR is a forwarder which connects companies that make automotive loans with licensed repossession service providers throughout *****************. PAR does not take part in the physical act of repossessing vehicles; rather, an independent repossession vendor performs the physical repossession. As it relates to the Complaint, American Credit Acceptance (ACA) requested PARs forwarding services for the Vehicle. PAR in turn assigned the repossession to Metro Investigations (Metro), a repossession vendor located in ********. Metro reported that it had secured the Vehicle and had taken it to its storage lot on February 28, 2023.
  
  On May 25, ****************** called PARs contact center alleging that the key cut by Metro was not working as intended. In accordance with PARs complaint procedures, PAR requested supporting documentation from Metro.  PAR received recovery photos, a condition report, and statements for review from Metro. As of May 31, 2023 PAR is still reviewing the complaint to come to a Resolution. PAR has been in contact with ***************** regarding the status of the complaint.
  
  At this time, PAR recommends that ****************** continue to reach out to PARs Resolutions department for updates.
  
  Sincerely,
  
  
  ********************************
  COO,PAR, Inc.

  Customer Answer

  Date: 06/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I contacted the PAR Resolutions department myself on May 25, 2023 originally asking How long does this process take? and they responded with verification questions and requesting a statement along with supporting documents, which I provided. They then responded saying theyll be in contact. I sent them the receipt from the locksmith/mechanic and the picture showing which key was the problem. Im just trying to handle all finances in order and would like to come to a resolution about this issue because every time I make a car payment they are taking $180 out of it due to the key situation. 

  
  Regards,
  
  ***************************