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Business Profile

Retail Shoes

The Finish Line, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

This profile includes complaints for The Finish Line, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The Finish Line, Inc. has 231 locations, listed below.

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    Customer Complaints Summary

    • 541 total complaints in the last 3 years.
    • 148 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into their store on 6/20/23. I originally purchased a shoe protectant called Crep then I went back in 20 minutes later and decided to get the 2 for ***** shoe protectant and water proofer. I changed my mind on the water proofer and decided to return it today 6/24/23 when the heavy set ************************* claimed he told me that I could not get a refund back if I decided to return it again. This is a complete lie. I would have just returned the items completely and did an entire different purchase as I do not do store credits. This is a shady business tactic by Finish Line trying to force me (the general public) to get store credit because their system is not set up to do multiple different types of transactions. I want my money back of $7.50 plus tax

      Business Response

      Date: 07/03/2023

      JD Finish Line
      ***************************************************************************
      07/02/2023

      *****************************
      ************************************************
      Daytime Phone: **************
      E-mail: ********************
                                                                                                                                      Ref:20232315 
      Dear *****************************,
      Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We apologize for your recent experience with JD Finish Line. We are more than happy to assist you. Please provide us with the copy of the receipt and from there we can assist you with a refund.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish Line **************** Department

    • Initial Complaint

      Date:06/27/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received shoes online and they were used, (dirty) and I wanted to send them back.Used prepaid label to send back. After not receiving refund, reached out to finish line multiple times to get refund and did not hear back. Just kept getting "someone will get back with you". Disputed with payment method, (klarna). Finish line got back with ****** and stated there was no attempts of me making contact with them, I had, they just hadnt made contact with me. I returned the shoes with the prepaid label that was in the box. I am not out of the shoes and out of the money.

      Business Response

      Date: 06/28/2023

      JD Finish Line
      ***************************************************************************
      June 28, 2023


      *************************
       ** 46815
      Daytime Phone: **************
      E-mail: ***********************************
      Order: 8710868640
      Ref: 20243935 


      Dear ******,


      Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We are sorry that you have not received your refund for your return. After review, We don't show any record of the item being returned. If you find this information in error, please send the return tracking information to *********************** for further assistance.We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.


      Thank you again for bringing this matter to our attention.


      Sincerely,
      JD Finish Line **************** Department  


    • Initial Complaint

      Date:06/14/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December 2022, I ordered a pair of Little ********* Air *** 270 Casual (size 11) (Order #********** associated with ****************************** on finishline.com. The shoes were too small, so 1/19/23, I reached out to Finish Line customer service requesting a return label, they approved and sent me the return label. I packaged and shipped the shoes in the original box using the return label Finish Line provided. In February 2023, I reached out to customer service via online chat to follow up on the return and was told that their warehouse received the shoes and to allow **** business days for review to see the credit on my bank account. On 3/4/23, I reached back out since I had not received the credit or any infon. I was told the return was STILL being reviewed and to allow 3-5 days for a refund. Sometime between 3/6/23 and 3/10/23 I chatted with a Finish Line rep again and they told me my return was denied because it was past the return date; however, they were the ones that allowed my return and PROVIDED the return label to use. She said the shoes were being sent back to me. I reached out in April to let them know I had not received my shoes back and a rep told me that there was no record of the return on my account, no record that the shoes had ever been received, etc. I called Finish Line on 4/6/23 and spent over 3 hours speaking with multiple customer service agents. They all had different things to say, but ultimately said that they had no record of the shoes arriving at their warehouse (opposite of what I had previously been told) and that it was my fault the shoes were mailed past the initial return window even though I was told to mail the shoes and they provided the *** label. They said *** lost the shoes so I needed to file a claim with ***, but I cannot since I was not the creator of the *** return label, it is under Finish Line's account. I was never refunded the $119.08 and never received my shoes back from Finish Line.

      Business Response

      Date: 06/17/2023

      JD Finish Line
      ***************************************************************************
      June 16,2023

      *********************************

       ** 79762
      Daytime Phone: **************
      E-mail: *********************



      Dear, *********************************,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

      After reviewing your order we have reconsidered your refund. We have submitted the request and processed your refund. At this time, please allow 3-5 business days for your refund to be sent back to your bank account. 

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

      Thank you again for bringing this matter to our attention.


      Sincerely,
      JD Finish Line **************** Department  

    • Initial Complaint

      Date:06/13/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      I DO NOT accept Finish Line's response. On Wednesday 6-14-2023 i received this same letter in an email from someone name ******************************* claiming she refunded me $32.99 for their non existing Express Shipping and also $116.60 for shoes i NEVER received. Yet that was a LIE. Finish Line refunded $32.99 yet only refunded $101.48 when the shoes were more than that. I requested ******************************* to refund the rest of the $116.60 yet she ignored my request. This is one of many reasons why Finish Line have ****** failed behind their Competitors. They need to go out of business. They lie about refunds, credits, and everything else as the BBB can see from the refund. Whomever this ***** person is i have no idea because this person NEVER contacted me only the ******************************* person sent me an email.

      Regards,

      ***********************
      EXPRESS DELIVERY yet they mdon't deliver. On 6-13-2023 i called their so called customer service number. I spoke to *******. I told *******, the second agent *****, and the 3rd agent **** who only gave me her name after i requested it 4 m times and she wouldn't give me her name until after the fact i told her i was filing this complaint. The second agent ***** was just rude. Then **** who admitted they don't have overnight shipping it's Express. CLEARLY Finish Line employees are IDIOTS. I was then transferred had 3 items yet only received 2. I was then taken thru h*** talking with this person who decided to talk to me about an abusive relationship she just got out of. I told her to refund my $32.99 because Finish Line DOES NOT provide Express Delivery as they claim. While it is very Unfortunate the agent was in an Abusive Relationship it's no reason to be kept on a long hold. **** who was basically being Ignorant and Sarcastic and **** should be FIRED

      Business Response

      Date: 06/21/2023

      JD Finish Line
      ***************************************************************************
      June 19,2023

      ***********************
      18213 ***********
      *******, ** 48235
      Daytime Phone: ************
      E-mail: **********************
      20181259 


      Dear ***********************,


      Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. 
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      I apologize for this error. Thank you for pointing it out.  I have fixed the problem by submitting the request for the remaining $15.12 that we owe you. Please allow 3-5 business days for the remainder refund amount to reflect back to your account.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.


      Thank you again for bringing this matter to our attention.


      Sincerely,
      JD Finish Line **************** Department  


      Business Response

      Date: 06/15/2023

      JD Finish Line
      ***************************************************************************
      June 14,2023




      ***********************
      18213 ***********
      *******, ** 48235
      Daytime Phone: ************
      E-mail: **********************
      Ref:20181259 


      Dear ***********************,


      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. 
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We are sorry that you did not receive all items at once. Please know not all fulfillment locations have the same items therefore, sometimes the items in your order will ship separately. We see that we have returned the MEN'S **** AIR FORCE 1 LOW CASUAL SHOES to the sender. At this time, we have submitted the request and processed your refund in the amount of $116.60 and your shipping fee of $32.99.  Please allow 3-5 business days to receive your refunds back to your original form of payment.
      In addition: JD Finish does offer 1 day Express Shipping however, when selecting any of our shipping methods we ask that you allow ***** business hours for processing. Once the carrier has the item then you should begin to count the delivery time.

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.


      Thank you again for bringing this matter to our attention.


      Sincerely,
      JD Finish Line **************** Department  


    • Initial Complaint

      Date:06/13/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was refunded for a purchase in store purchase in store in March the refund was never received. After speaking with the sales associate ***** numerous times I was instructed to contact finish line customer service each time I spoke with customer service for ********************** I was given rewards points for the inconvenience of not yet receiving my refund I made the mistake of NOT taking the rewards number and allowing it to go to my account associated with my email address after 3 months of more than 5 calls to finish line I'm now missing over$100 in rewards points and STILL missing my refund that was made in store

      Business Response

      Date: 06/13/2023

      JD Finish Line
      ***************************************************************************
      June 13, 2023

      *******************************
      ** 02649
      Daytime Phone: **************
      E-mail: ****************
      Ref: 20178280 

      Dear *******************************,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We spoke on June 13, 2023, and determined that the missing refund of $44.19 was located through your MasterCard account ending in **** with a processing date of March 10, 2023. In addition to this, your Status account ******** has now been registered which you confirmed that you were able to access.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish Line **************** Department

    • Initial Complaint

      Date:06/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      They claimed I'm a reseller or wholesaler because I buy the multiple pairs of shoes at the same size with no proof that I don't wear my shoes. Again, that is their right to deny service however they do not want me to stop shopping. They want to take my points away and not let me donate them or use the points to buy shoes for my children. Very disingenuous.

      Regards,

      *************************
      unt before I converted it. Still, why deactivate the account I had **** Status Points on and not the one with 0 points?NCO was nice enough to escalate the issue for me and called back two days later to inform that the account would not be reinstated again for unknown reasons related to the their terms.To this day, I get emails reminding me that I have **** points and the ******************** as the account is still active just I cannot use the points. My spouse and I have spent thousands of dollars for our kids, ourselves, and for friends and family members during special occasions. I can rake up points and be told for unknown reasons that I cannot use them. I feel that is a bait and switch approach regardless of their terms.Overall, I would just like to be able to use my points, have points transferred to my MJ account, or be sent a couple of $20/$15 coupons since I could have converted the points to coupons worth $35.

      Business Response

      Date: 06/13/2023

      JD Finish Line
      ***************************************************************************
      June 13,2023


      *************************
      *********************************************************************
      Daytime Phone: **************
      E-mail: ********************
      Ref:20176035 

      Dear *************************,

      Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We are reaching out to you about the Better Business Bureau complaint regarding your account that has been flagged and deactivated. JD Finish Line ****************** has reviewed your account and have made the final determination to not reactivate your account due to repetitive purchases of items. Please remember, status accounts are intended for personal use only. Diverters, wholesalers and resellers are not eligible for STATUS membership. Any commercial use of any aspect of STATUS, including STATUS benefits, is prohibited.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.


      Sincerely,
      JD Finish Line **************** Department  


    • Initial Complaint

      Date:05/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [They are refusing to take any accountability, continuing to tell me the shoes are not in good quality. They are exactly the way I received them & have never been worn since we purchased them.]

      Regards,

      *********************************
      brand new shoes & the "wear" he's so adamant about being from us was the exact condition I purchased the shoes in. After going back & forth with him for about 20 mins for him to tell me "you're on your own, maybe you can sell them to a reseller for like $150 or something", which is telling me to take a loss, I reached out to customer service. I sent them an email as I was on the phone with them & included detailed pictures of the sneakers. They also have the nerve to tell me these are not in original condition & will not take them back.These shoes were never worn, literally just the left shoe was worn enough to try on inside our home & placed directly back in the box. Any condition they have an issue with was there prior to me even buying them & unfortunately I didn't notice or even think there was an issue with them, I still don't see a problem. They refuse to accept a return & are making me eat a loss now for a product in the condition they sold it in.

      Business Response

      Date: 05/19/2023

      JD Finish Line
      ***************************************************************************
      May 18th,2023




      *********************************
      ************************************************
      Daytime Phone: **************
      E-mail: *******************

      Ref:20070635


      Dear *********************************,


      Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for ** to know. JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.  We are sorry to inform you that JD Finish Line will not return the ********************** After reviewing the photos we see that the item is not in the original condition. Therefore we have to deny your request for a refund. We encourage you to review our return policy at www. JD Sports.com. 

      We regret any inconvenience this experience may have caused you. Your patronage is important to **, and we hope that you will continue to provide ** with opportunities to serve you.


      Thank you again for bringing this matter to our attention.


      Sincerely,
      JD Finish Line **************** Department  

      Business Response

      Date: 05/25/2023

      JD Finish Line
      ***************************************************************************
      May 25,2023

      *********************************
      ************************************************
      Daytime Phone: **************
      E-mail: *******************

                                                                                                                                         Ref:20070635 
      Dear *********************************, 
      Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      After speaking to the store we were informed that this item was reviewed and denied by management due to the crease and dirt on the item which is also visible from the pictures that you attached. If you would like to pursue this further we encourage you to contact the manufacturer. 
      We regret any inconvenience this experience may have caused you. Your patronage is important to **, and we hope that you will continue to provide ** with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish Line **************** Department

    • Initial Complaint

      Date:05/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order sneakers for my son May 10th 2023 (from finish line online) I could see my order details online that night. I can no longer pull up my order by the order number I have anymore. When I call their customer service line they say theres no order, but $58.00 came out of my husbands account on May 10th at 5:23pm.

      Business Response

      Date: 05/16/2023

      JD Finish Line
      ***************************************************************************
      May 15, 2023

      *********************
      ***************************************************
      Daytime Phone: **************
      E-mail: ********************
                                                                                                                                                         Ref:20055701 

      Dear *********************,
      Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for ** to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We apologize that you were unable to retrieve your order information. After reviewing the information, we were able to locate the order number, **********. The order is in transit with ***** You are able to track the package with **** tracking number 9205590285215200012109. 
      We regret any inconvenience this experience may have caused you. Your patronage is important to **, and we hope that you will continue to provide ** with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish Line **************** Department

    • Initial Complaint

      Date:05/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


      Regards,

      *******************

      Business Response

      Date: 05/11/2023

      JD Finish Line
      ***************************************************************************
      May 10, 2023

      *******************
      ************************************************************
      Daytime Phone: **************
      E-mail: *******************
                                                                                                                                         Ref:20035051

      Dear *******************,
      Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for ** to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      As per our conversation on 5/10/23, we are looking into the **** Air *** which was mistakenly returned to JD Finish Line. You will be contacted with an update within 48 hours. 
      We regret any inconvenience this experience may have caused you. Your patronage is important to **, and we hope that you will continue to provide ** with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish Line **************** Department

      Customer Answer

      Date: 05/16/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      Regards,

      *******************

      Customer Answer

      Date: 05/16/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      I am not satisfied with finish line I accidentally sent a air *** 95 to them that I purchased for ****** from footlocker and finish line sold the shoe and won't return my money.


      Regards,

      *******************


      Business Response

      Date: 05/23/2023

      JD Finish Line
      *************************************************************
      05/22/2023

      *******************
      ************************************************************
      Daytime Phone: **************
      E-mail: *******************
                                                                                                                                         Ref:20035051
      Dear *******************,
      Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for ** to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We apologize that you are dissatisfied with our response. JD Finish Line has made every attempt to locate the product. At this current time, JD Finish Line is unable to locate the incorrect item that was shipped. We also confirmed that we did issue a refund for the order on 03/29/2023.
      We regret any inconvenience this experience may have caused you. Your patronage is important to **, and we hope that you will continue to provide ** with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish Line **************** Department

      Customer Answer

      Date: 05/23/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      Regards,

      *******************

    The Finish Line, Inc. is NOT a BBB Accredited Business.

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