Business Profile

Retail Shoes

The Finish Line, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Finish Line, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

541 total complaints in the last 3 years.
147 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Places an order 3/8/23 shoes came in used and worn . I was sent a shipping label to *** and dropped them off its now 3/28/23 Ive called finish line customer Service multiple times today I was on the phone with them since 8 am till 1pm no body has. Wen able to assist me . There shows no movement on shoes so Im being told that unless the shoes are returned to warehouse I will not get a refund or replacement. This is horrible I cant get no ware . Order number is /////// ********** /////////
Business Response
Date: 03/31/2023
JD Finish Line
*************************************************************
03/30/2023

*****************************
***********************************************************
Daytime Phone: **************
E-mail: ***************************
Ref:19864333
Dear *****************************,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We attempted to reach you at ************** around 7:15 pm EST. We were unable to speak with you. We apologize that there have been issues with your replacement. We show that a new replacement was requested on 03/29/2023. To ensure that the request is completed, please provide JD Finish Line with the tracking number that was sent in the prepaid label email.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department
Initial Complaint
Date:03/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
************************** ciw **************************************** ******************* I only received the single right foot. The left one was not there. I think it's the store or warehouse who made the mistake for the missing shoe. Please review the photo to see what I received. I wanna reship the left one to me. And give me the tracking number for reshipment. Or give me an e-gf as a refund if you can't ship it out.
Business Response
Date: 03/29/2023
JD Finish Line
***************************************************************************
March 28, 2023

Oil Ciw
*******************************************
Daytime Phone: **************
E-mail: ******************
                                                                                                                                     Ref:19853935

Dear Oil Ciw,

Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

We apologize that you received a single shoe from order number **********. We are currently working to locate the mate and you will be followed up within ***** business hours. An email was sent to ****************** on 3/28/23.

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

Thank you again for bringing this matter to our attention.

Sincerely,
JD Finish Line **************** Department

Customer Answer
Date: 04/05/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.] I still haven't received any update about the missing shoe over 72 hours.
Please help me get a refund to an e-gf.
Thanks!!!

Regards,

Oil Ciw
Business Response
Date: 04/08/2023
JD Finish Line
***************************************************************************

Oil Ciw
7 Marlboro Rd Unit6
****, ** 03465
Daytime Phone: **************
E-mail: ******************

Dear Oil Ciw,

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

We do apologize JD Finish Line has determined that we will not be able to issue a refund or replacement as order number ********** was placed on December 15, 2022 and we were not notified of any shipment issued until well past our 45-day policy. We show an email was sent on April 6, 2023 to ****************** with an explanation of the decision made.

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

Thank you again for bringing this matter to our attention.

Sincerely,
JD Finish Line **************** Department
Initial Complaint
Date:03/22/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Feb 12, 2023 I placed an order with Finish Line (order #**********) for $120. I was only refunded half of my returned items in the order. Despite calling customer service MULTIPLE times with assurance that I would be fully refunded in 3-5 business days, Finish Line has not refunded me. The tracking number also clearly shows that the package was delivered weeks ago. My emails have also gone unanswered. Please do not shop here. It is not an honest business!
Business Response
Date: 03/27/2023
JD Finish Line
***************************************************************************
March 25, 2023

**************
******************************************************
Daytime Phone: ************
E-mail: *****************
Ref:19638615

Dear **************,
Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize that you have not been fully refunded for order **********. We attempted to call you at ************ on 3/25/23 and were not able to reach you or leave a voicemail. An email was sent to ***************** on 3/25/23 requesting additional information to better assist with this matter. We look forward to hearing from you soon.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department
Initial Complaint
Date:03/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I have bought from this store and they failed to delivered. I either think it was misdelivered and they dont care or they didnot deliver. I was hesitant of ordering because of the bad reviews about this same problem but i still had faith and look what happend.Order number *********. They state that order was delivered. I contacted them on chat and they are never available, then on the day of March 13, 2023 I spoke with ******* R and ***** through email and they told me this "Greetings *******,My name is ***** and I will be happy to assist you with the order inquiry. I truly apologize that you did not receive your package. Please allow 3-5 business days for a refund to go back to the original method of payment" I also contacted them through chat and they told me the same thing. I have proof. Now today March 21, 2023 I have yet not received my items or my refund back. This is hardworking money I lost and they are not refunding my money as promised 2 times or even reshaping. I contacted them and they said they won't refund my money.Please return my money since I did not had a items delivered to me to my door. I have a camera and it never captured anything being delivered. And it is really frustrating.
Business Response
Date: 03/27/2023
JD Finish Line
***************************************************************************
March 24, 2023

*********************************
*********************************************************
Daytime Phone: **************
E-mail: **********************
Ref:19632014

Dear *********************************,

Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

Upon review of order number **********, it has been determined that JD Finish Line is unable to process your request for a refund or replacement. At this time, we suggest that you reach out to the carrier and attempt to file a claim.

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

Thank you again for bringing this matter to our attention.

Sincerely,
JD Finish Line **************** Department
Initial Complaint
Date:03/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled my order within hours of placing it and they are still charging me the 202 dollars for I item I canceled. I call for help and all I got as an email response was a shipping label. I canceled the order and never got the product.
Business Response
Date: 03/27/2023
JD Finish Line
***************************************************************************
March 24, 2023

***********************
************************************************************************
Daytime Phone: **************
E-mail: *****************
Ref:19627306
Dear ***********************,
Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
Upon review of order **********, we show a refund of $179.95 was processed on 3/21/23 to your original payment. We apologize, shipping fees are not captured in the automated refund process. An additional refund for the $22.99 shipping fee will be posted separately. Please allow 3-5 business days for the refunds to post.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department
Initial Complaint
Date:03/20/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
03/12/2023 order Received shoes 3/16/23 . The box for the shoes had been ripped and tapped up multiple times the shoes had clearly been worn multiple times and then returned. I mailed shoes back the very next day and was promised a replacement pair of the same shoe was being sent on 3/17/23.Today is 03/20/23 . I have no replacement shoes and I am out of the money I paid.The agent is now giving me the runaround I want my.money back at once !The bilateral agreement was that I pay finish line for a product and that they deliver said product I have no shoes no refund .Finishline still has my money .I don't wish to conduct business with this company I simply want my money back
Business Response
Date: 03/27/2023
JD Finish Line
*************************************************************
March 24, 2023

***************************
**************************************************************************
Daytime Phone: **************
E-mail: *****************************
Ref:19624931
Dear ***************************,
Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
Upon review of the order, we show a refund of $126.57 processed to your original payment method on 3/22/23. Please allow 3-5 business days for this to post into your account.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department

Customer Answer
Date: 03/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
***************************
Initial Complaint
Date:03/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
OrderNumber:8377957099 email: ******************* address: *********************** *********************************************************** problem: I only received the right foot, I can't wear it without the left one.Please investigate this issue and reship the other one to me.You can check the picture in attachment for reference.Please inspect the item carefully and don't let it happen again which really make me grumpy.
Business Response
Date: 03/23/2023
JD Finish Line
*************************************************************
03/22/2023
***********************
700 B *********************
****, ** 19701
Daytime Phone: **************
E-mail: *******************
Ref:19621997
Dear ***********************,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We sincerely apologize that your order was incomplete. We have located the left shoe and are requesting an expedited label to ship the item out. The tracking number for the shoe is 1Z61A5E41390912285. We have confirmed with the store that the shoe has been shipped.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department

Customer Answer
Date: 03/31/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.] The tracking number provided only says shipping lable created, no other movements for over 10 days. Please don't cheat me again and give me a valid tracking number. Or process the refund to an e-gf.

Regards,

***********************
Initial Complaint
Date:03/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Feb 27th 2023, I placed two separate orders using Afterpay on Finish Lines website. The order contained two pairs of *************** one red the other purple. On March 2nd 2023 I was on my front following work. I received an email from *** saying both orders were delivered. I thought it was strange but didnt immediately worry thinking maybe the driver was getting close. I gave it a couple hours and even saw a *** truck on my street but nothing ever came. I conducted further research and found the driver had left specific details online commenting package left on porch. I was now more concerned as again, nothing came. I contacted Finish Line and was advised to wait 24hrs and to call back for a refund if the order does not arrive. This made me feel confident that Finish Line takes care of its customers and takes steps to resolve such situations. I came home on March 3rd 2023 and still no order on my porch. I contacted customer service, provided the details of both shoes and was confirmed both Afterpay orders were canceled and any charges completed were returned. On March 12th I received a notice from Afterpay of a payment reminder for one of the pairs of shoes. I was concerned as this was confirmed to be canceled by customer service. I sent an email expressing my concern to customer service since it was after hours and a response was received the following morning. The response did not resolve the issue so I followed up sending it back to customer service hoping it would reach someone else. I was advised to call to better assist so I confirmed Id do so. March ********* I was able to call. The agent confirmed and I quote The refund on this order was canceled. I dont know why so let me confirm. After a long hold she comes back to say we cant refund this because an internal investigation was done and it confirmed you received the order. How do you cancel a confirmed refund and begin charges on my account without my knowledge. This is fraud. Id like my refund.
Business Response
Date: 03/17/2023
JD Finish Line
*************************************************************
03/16/2023
****************************************
*************************************************************
Daytime Phone: **************
E-mail: **********************
Ref:19596707
Dear ****************************************,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
In speaking with you today, I confirmed that order ********** was missing an $8.00 refund and order ********** has not been refunded. Per our conversation, we have issued a refund of $8.00 as well as $61.00 for the additional order. Please allow three business days for the refund to be processed back to AfterPay, AfterPay will refund you as the customer.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department
Initial Complaint
Date:03/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/28/2023 I bought a pair of shoes at store # ***. Of the three people working, the two ladies were staging the store while the young man was and on a call with his girlfriend about getting her mom a pair of sneakers as paced around the store. His behavior was erratic and unprofessional, loud enough for everyone to hear. I wore the shoes a bought out of the store leaving my old ones and went straight home but took them right off because they were too uncomfortable. 3/8/2023 I returned to the store and let the associate know I had the receipt but no box and I want to return the shoes, he said the other associate can help and pointed me to the register. The associate at the register said he couldn't take the shoes back without a box. I asked to speak with the manager and the next day called the manager, *************************************, who was the same young man on the phone with his girlfriend previously. He said he could not accept a return with no box. He told me I should have read the receipt before leaving the store. I told him that the sales associate should have told me to take a box just in case I decide to return the shoes because that's is their policy. I asked about returning shoes that are defective without a box and ******** agreed he can make a label and do a return with no box, but then realizing he just contradicted himself, he got rude and circled back to he couldn't do anything for me. I asked for his name, his manager's name and how long he had been the mgr, then he hung up on me. 3/9/2023 I called Finish Line and spoke with **************** who also told me to bring the shoes back to another store locally with any box around the house because I have the receipt and the store can make a label and put it on. I called another store and they will not accept the shoes either.It is within (45) days and they are in unused condition. It's not the consumer's job to read the entire receipt about a return policy before leaving the store. Terrible customer service
Business Response
Date: 03/16/2023
JD Finish Line
*************************************************************
03/15/2023
*****************************
******************************************************
Daytime Phone: **************
E-mail: ********************
                                                                                                                               Ref:19588080
Dear *****************************,
Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We attempted to reach you at ************** however, we were unable to speak with you. We do apologize for the experience you had in store. We can assist you with your return. We can provide you with a free *** label to ship the item back for your refund.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department

Customer Answer
Date: 03/16/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There is no record on my phone of a missed call. Additionally, the original problem was that I do not have a box. I need them to send me a box so that when they send the *** label I can send the sneakers back in the box they provide. This will allow the sneakers to not be damaged.
How will they process the refund if they do not have my credit card? Are they going to send me a check?

Regards,

*****************************
Business Response
Date: 03/23/2023
JD Finish Line
*************************************************************
03/15/2023
*****************************
******************************************************
Daytime Phone: **************
E-mail: ********************
                                                                                                                               Ref:19588080
Dear *****************************,
Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We attempted to reach you at ************** however, we were unable to speak with you. We do apologize for the experience you had in store. We can assist you with your return. We can provide you with a free *** label to ship the item back for your refund.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department

Customer Answer
Date: 03/25/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

1) No call was received or missed to me from Finish Line
2) Finish Line states they will send a *** label for me to return the sneakers so they can process the refund. I want to know about a box to ship the item back in. Are they also going to send a box?
3) How will the refund be processed?
In my previous decline, I asked the same questions that went unanswered. Why is Finish Line unable to provide an answer to these questions?
Regards,

*****************************
Business Response
Date: 03/31/2023
JD Finish Line
*************************************************************
03/30/2023

*****************************
******************************************************
Daytime Phone: **************
E-mail: ********************
                                                                                                                                   Ref:19588080
Dear *****************************,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize that all your questions were not answered. Yes, JD Finish Line will send you a prepaid label to send the item back for a refund. However, JD Finish Line will not be providing you with a box to ship the item back. Feel free to ship the item back in any box that you have available. Your refund will go back to your original method of payment. If your transaction was made with a credit card it will take three to five business days. If your transaction was made with cash or a debit card, you will be refunded in the form of a check. As of 03/30/2023, JD Finish Line will begin the process of sending you a prepaid label.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department

Customer Answer
Date: 03/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
*****************************
Customer Answer
Date: 04/12/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]
Re-open Complaint #******** Original complaint opened in March 2023 and reponse accepted but has not yet been fulfilled, the *** label has not been received and therefore I have not been able to send back the shoes and get my refund. I emailed the vendor on April 8, 2023 to ask about the label cc'ing the BBB, with no reply. I am am opening another complaint as this is now the initial complaint unresolved. Thank you, *****************************

Regards,

*****************************

Business Response
Date: 04/14/2023
JD Finish Line
***************************************************************************
April 13,2023

*****************************
******************************************************

                                                                                                                                     Ref:19588080

Dear *****************************,

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

We apologize that we have not provided you with a resolution to your satisfaction. JD Finish Line did issue a *** label on 03/31/2023 with tracking number 1Z61A5E40398846487. With the label not being received as of 04/13/2023, please let us know if you would like us to send another label via email or JD Finish Line can request that *** pick up the item. If you decide that this works better for you, JD Finish Line will submit the request from ***. From that point, forward *** will contact you as the customer to arrange for the pickup.

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

Thank you again for bringing this matter to our attention.

Sincerely,
JD Finish Line **************** Department

Customer Answer
Date: 04/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

I prefer to have the *** label emailed to me. Thank you.
Regards,
*****************************
Initial Complaint
Date:03/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
order number: ********** email:*************** address:xiaodainreals *************************************************** phone:********** tracking number:********************** product:Men's **** Air More Uptempo '96 Basketball Shoes dispute value:$91 problem:For the package **********************, when I opened it. There's only a single right foot. The left one was not there. Please review the photo for reference. I wanna get an e-gf as a refund or please reship the left one to me. And give me the tracking number for reshipment.
Business Response
Date: 03/16/2023
JD Finish Line
*************************************************************
03/15/2023
Xiaoda Inreals
**************************************
****, ** 19701
Daytime Phone: **************
E-mail: ********************

Ref:19587996
Dear Xiaoda Inreals,
Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We sincerely apologize that your order was incomplete. We have located the left shoe and are requesting an expedited label to ship the item out. Please allow 24 hours before the tracking number is available. We have placed a $20 Status reward in your account for the matter.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department

Customer Answer
Date: 03/19/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.] I still haven't received new tracking number for the left shoe. But the seller said they will provide it within 24 hours since March 16. Please help me get the reshipment tracking number or refund if you can't ship it out.

Regards,

Xiaoda Inreals

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