Business Profile

Retail Shoes

The Finish Line, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Finish Line, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

539 total complaints in the last 3 years.
145 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an online purchase for three pairs of shoes. I received one order, and I sent this one back because the size was too small. I had then gotten an email that the second part of the order was delivered, which was supposed to have two pairs of shoes in the package. A box was delivered to my home with nothing inside, I immediately called the company to let them know. I was told a request was filed, and I asked if any pictures were needed of the box or anything and I was told nothing was needed. I was told The request was submitted and I would get a refund within that week. It has been over two weeks already, I have called and emailed various times, I am told that they cannot do anything to help me with the issue. Which I find ridiculous. If I was sent a box with nothing inside, that is not my fault at all that is at fault of the company. I have also called numerous times to try to speak to a manager or supervisor, I have been promised they will call back by the end of the day and it has been over a week. I would like my money back for a package I did not receive at all. I feel extremely unvalued as a customer.
Business Response
Date: 04/30/2025
JD Finish Line
**************************;
************, IN 46235
April 30, 2025

****** *******
CA 93550
Daytime Phone: **************
E-mail: ************************************
                                                                                                                                    Ref: 23259749
Dear ****** *******,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know. JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
I am reaching out via email after speaking with you at ************** on April 30, 2025 concerning the Better Business Bureau complaint filed for the delivery of order ********** for items IE3677 100 size 12.0 and FQ5435 102 size 5.0 and stated the box was delivered to your home empty-nothing in it. After looking at the claim notes, it has been determined that JD Finish Line cannot approve any refund or replacement due to a decision as a result of our third-party verification system. We suggest reaching out to the carrier to file a claim for order ********** for the two items you stated you did not receive. For future orders please work with your carrier to find an alternative way to have packages delivered. For example, the carrier may be able to hold packages and allow you to pick up at one of their locations.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish ********************* Department

Customer Answer
Date: 05/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not satisfied with the results because it is no way my fault for why I received an empty package. It is unfair that I placed an order with a company for items for my children, and I do not receive anything yet I am required to pay when I have received nothing. And I have also submitted a claim with the carrier and was told that it was denied because it is not their responsibility. It is the companies responsibility. I demand some type of accountability from finish line and some type of reasonable offer, whether it is a re-shipment or a refund. It is not correct to have any type of customer pay for an item that they did not receive and do not have in their possession. this is exactly why when I called that first day that I received the package I tried to make sure to be able to send pictures to show proof and whoever I spoke to that first time denied it. That is not my fault and again I would like some type of assistance then being told nothing can be done. Because something can be done.

Regards,

****** *******
Business Response
Date: 05/12/2025
JD Finish Line
*********************
************, IN 46235
May 9, 2025

****** *******
*******; 93550
Daytime Phone: **************
E-mail: ************************************

Dear ****** *******,

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

We apologize that you have not received a refund for your order #**********. On May 9, 2025, we attempted to contact you at the phone number **************, but were not able to reach you. It has been determined that JD Finish Line cannot approve a refund or a replacement request for this order. We've confirmed that the shipment contained two items, and the weight of the delivered package corresponds to this. In addition to this order, there was a refund processed for order #********** on November 18, 2024, for a missing shipment claim.

Please consider contacting the carrier or your financial institution for further assistance. To prevent this from happening with your future purchases, we recommend choosing in-store pickup or having packages held at a ********** or ***** location. If you have any questions, please reply to the email sent to ************************************.

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

Thank you again for bringing this matter to our attention.

Sincerely,
JD Finish ********************* Department
Initial Complaint
Date:04/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My daughter ordered a pair of shoes from the company's website using her own birthday money. When we got the order it ended up being a toy. Contacted customer support and they sent us a return label and said to send it back and once their warehouse gets the item they would decide what can be done. When it dhowed the package was at the warehouse I contacted support and asked for a refund and they said they would process the refund and it should be in my account within 24 to *****. We got the toy back from the warehouse after requesting a refund and was told that it was not their product and not their fault we received a toy. We have pictured of the box with the toy and how it was shipped. We even took the toy into our local store and the manager there did everything she could and even contacted above them and still wasn't able to get a refund. We had to purchase a different pair of shoes for my daughter and pay out of pocket for them. I've tried calling customer service numerous times and asked for a supervisor and got hang up on after 30mins and never received a call back. Attached are the pictures of the package that we received and the toy we received.
Business Response
Date: 04/29/2025
JD Finish Line
**************************;
************, IN 46235
April 29, 2025

*** *******
IN 47338
Daytime Phone: **************
E-mail: *******************************
                                                                                                                                    Ref: 23256918
Dear *** *******,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
I am reaching out via email after calling you at ************** and leaving you a voice message concerning the Better Business Bureau complaint filed for when your daughter ordered a pair of shoes on JD Finish Line website for order# ********** using her own birthday money and when you got the order it ended up being a super mario ********** As I further checked, based on the picture of the box you sent in with your complaint, there were two **** tracking numbers on the box. Your **** tracking ********************** and another **** label ************************** that belong to a different person. I am not sure how your label was added to the other person's package; however, I believe that the post office gave you the wrong package. We sincerely apologize for any inconvenience this may cause you. As our valued customer, to make this up to you, I have decided to issue a refund for $64.83 and a separate refund of $8.99 for the shipping fee, a total of $73.82 back to **** ending with 8122 on April 29, 2025. Please allow 3-5 business days for the credit.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish ********************* Department
Initial Complaint
Date:04/24/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 04/16/2025 I went in store found some shoes I liked and tried on the display ************ fit perfectly. When I asked the member for that shoe he ended up telling me that he cant find the other shoe to the display one. He said he can order it online for me and Ive been waiting for over a week havent received a shipping number or any update. I called customer service and they told me that he rung me up for the shoe but not as an order and to contact the store I purchased it at. I called the store and they said I have to come in store with my receipt they manage to order it for me. Once Im done I look around and found some shoes my husband might like the display shoes were a size 8men and I needed a size 8mens and again he cant find the other shoe. It seems to be a problem in this store having a size in display and losing the other shoe. The employee didnt even offer to order it for me and at this point I rather find another shoe store to shop at.
Customer Answer
Date: 04/25/2025
I waited over a week and never received any shipping number or the shoes now that they said they fixed it Ill have to wait another two weeks.
Business Response
Date: 04/26/2025
JD Finish Line
**************************;
************, IN 46235
April 26, 2025

******* ********
NC 28390
Daytime Phone: **************
E-mail: **********************************
                                                                                                                                    Ref: 23247913
Dear ******* ********,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
I am reaching out via email after contacting you at ************** concerning the Better Business Bureau complaint filed for the experience you had at the **************** store location. I sincerely apologize and assure you that this experience is the opposite of JD Finish Line's expectations. I have forwarded your concerns in detail to our *************************** to ensure this will not happen again. Your order ********** was placed correctly by the store on April 24, 2025 and shipped on April 25, 2025 with *** tracking *****************. You can track the status of your delivery at ***********. Thanks for contacting JD Finish Line.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish ********************* Department
Initial Complaint
Date:04/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a transaction to a business called FinishLine. I paid $57.77. The business was supposed to give me goods and services that I paid for, but they havent been delivered and they refused to give a replacement or a refund. The business refuses to give me a solution and my bank refuses to give me a solution aswell. I gave all the necessary documents. My friend has received a refund before for the exact same reason, and nowhere in the policy does it say that items that arent delivered arent covered. Not sure why the refund was denied. I contacted the postal service and they gave me the runaround and told me to contact merchant. This is my last option
Business Response
Date: 04/21/2025
JD Finish Line
*********************
************, IN 46235
April 19, 2025

******* ********
OH 44906
Daytime Phone: **************
E-mail: ***************************
Ref: 23130124

Dear ******* ********,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize that you did not receive your package for order #**********. On April 19, 2025, we attempted to contact you at the provided phone number ************** but were unable to reach you or leave a voicemail. After reviewing the claim notes, we have determined that JD Finish Line cannot approve a refund or replacement request for this order. Our records show that the item was returned on April 1, 2025, at our JD Finish Line store located in *************. A refund of $48.78 was then processed to a card ending in 7982 on April 2, 2025. If you have any questions, please reply to the email sent to ***************************.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish ********************* Department
Initial Complaint
Date:04/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a pair of shoes online I didnt like them I attempted to return in store (per policy you can) they refused to return them as it would be to hard Ive been back and forth with customer service about sending me a label for over a month and they have still not sent me a paper label despite having promised to I have emails to prove it one agent even sent me personal email so we could communicate directly but has ignored all attempts at contact I just want the money back for these shoes that I have gone so far above and beyond trying to return its ridiculous theyve sent many printable labels that Im unable to print I have no printer access Ive Ubers to return these shoes two separate times following given instructions and still been unable to return them
Business Response
Date: 04/16/2025
JD Finish Line
*********************
************, IN 46235
April 15, 2025

****** *****
*******************************>******, *******; 34667
Daytime Phone: **************
E-mail: ******************************
Ref: 23196217

Dear ****** *****,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize that you have not been able to return your order #**********. On April 15, 2025 we attempted to reach out at the provided phone number ************** but could not speak with you. We then sent an email containing additional return instructions to ********************** A return label with tracking number ************ was mailed on April 3, 2025, to the listed address. Once we receive the return, please allow 5 to 7 business days for review and an additional 3 to 5 business days for the refund. If you have any questions, please reply to the email that was sent.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish ********************* Department

Customer Answer
Date: 04/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]
if a shipping label was sent out on April 3rd I should have received it by now it is currently April 17th furthermore I will not be paying to **** to another store there is only one within 45 minutes of me that was how I tried to return them the first time and the worker wouldnt even attempt to look into it which was wasted money and time at this point Im like two months into trying to return these shoes and two separate **** trips

Regards,

****** *****

Business Response
Date: 04/21/2025
JD Finish Line
*********************
************, IN 46235
April 19, 2025

****** *****
*******************************>******, *******; 34667
Daytime Phone: **************
E-mail: ******************************
Ref: 23196217

Dear ****** *****,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize that you have not received a return label for your order #**********. Our records indicate that a label was issued to you on March 25, 2025, and again on April 3, 2025. On April 19, 2025, I spoke to you at the provided phone number **************, and you confirmed that you received printable labels to your email instead. This error has been corrected and a new label request has been sent. Please allow 24 hours for processing and 5 to 7 business days to receive the label in the mail. If you have any questions, please reply to the email sent to ******************************.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish ********************* Department
Initial Complaint
Date:04/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We ordered shoes during winter because of a sale Finish Line offered. The shoes arrived and looked fine, but we never wore them because they were meant for spring. Now that spring has come, we see the shoes are not the same sizes. one is 7.5 and one is 6.5. Finish Customer support said they can't help me. Their solution was to drive store to store until a manager, at their discretion, would exchange them for the right size. This not only wastes my time, but also wastes so much gas money. It's ridiculous. Just allow me to exchange the shoes that you sent me. This mistake is entirely out of my control and you should honor your purchases with customers.
Business Response
Date: 04/15/2025
JD Finish Line
*********************
************, IN 46235
April 14, 2025

****** *******
**************************************
******, *******; 78748
Daytime Phone: **************
E-mail: *********************************
Ref: 23194182

Dear ****** *******,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize that you received the incorrect size for your order #**********. On April 14, 2025 we attempted to reach out at the provided phone number ************** but could not speak with you. We then sent an email containing additional return instructions to ************************* Once we receive the returned item, please allow 5 to 7 business days for review. If your return is approved, a refund of $135.31 will be released, which can take 3 to 5 business days. If you have any questions, please reply to the email that was sent.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish ********************* Department
Initial Complaint
Date:04/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 5 pair of shoes. I only received 2 of the shoes I ordered. I also received another persons shoes from **** which I returned. I want the rest of my refund now!
Business Response
Date: 04/08/2025
JD Finish Line
*********************
************, IN 46235
April 8, 2025

***********************
********************************************************************************; 37128
Daytime Phone: **************
E-mail: *******************************

Ref: 23168942

Dear ****** *****,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize that you received a partial refund for your order #**********. On April 8, 2025, we attempted to contact you at the provided phone number ************** but were unable to reach you or leave a voicemail. Your remaining refund of $126.31 was released as of April 7, 2025. Please allow 3 to 5 business days to receive the refund, excluding weekends. If you have any questions, please respond to the email we sent to *******************************.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish ********************* Department
Initial Complaint
Date:03/31/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/17/2024 i purchase a pair of shoes that had to be ordered because they were not in stock at the store. After a week we did not received the shoes and went back and asked for a refund. On 3/24/2024 we asked for the refund and because we payed cash a check was issued to be sent to my home. I called today to check on the status on my refund and i was told it was never processed so it had to be processed again.
Customer Answer
Date: 04/01/2025
Sorry i ment to state the dates as 3/17/2025 as the purchase date, 3/24/2025 as the request for the refund of ****** and 3/31/25 as making the call to get a follow up on the refund to find out it was never processed.
Business Response
Date: 04/03/2025
JD Finish Line
*********************
************, IN 46235
April 2, 2025

****** ********
**************************************>******, *******; 79763
Daytime Phone: ************
E-mail: ************************************
Ref: 23141256

Dear ****** ********,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize that you have not received a refund for your missing order #**********. On April 2, 2025, we contacted you at the provided phone number **************. Per your request, a cash refund of $113.66 was approved at our store located at ***************. Please make sure to bring your confirmation email and a form of identification for verification. If you have any questions, please respond to the email we sent to **************************** You can also contact the store directly at ************.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish ********************* Department

Customer Answer
Date: 04/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
****** ********
Initial Complaint
Date:03/24/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order number ********** From Jan 19, 2025 Ordered 3 $100 gift cards. Delivered 3 unactivated $100 cards. Notified customer service. Reshipped an empty ***** envelop to me (tracking number ************). Notified customer service yet again. Called over 2 dozen times now and wasted insane amounts of time dealing with completely inept customer service who state that the gift cards will be sent to me via email in ***** hours. 2 months and 5 days later I still have not gotten my gift cards.
Business Response
Date: 03/26/2025
JD Finish Line
**************************;
************, IN 46235
March 25, 2025

******* ****
****************
Van Nuys, *******; 91405
Daytime Phone: **************
E-mail: ********************
                                                                                                                                    Ref:23109043

Dear ******* ****,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
On March 25, 2025, we spoke at the phone number ************** concerning order ********** placed on January 1, 2025, for three $100 gift cards. Per our conversation, you agreed to submit an affidavit for the empty envelope. In addition, an email was sent to ******************** on March 25, 2025, with a recap of our conversation. An internal investigation will be conducted and we will continue to provide updates to the email address of ********************.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish ********************* Department
Customer Answer
Date: 04/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
******* ****
Initial Complaint
Date:03/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi - regarding order ID ********** per the attached I was told I was refunded in February however to date I have not received a refund. Please refund me so I can cancel the chargeback request.
Business Response
Date: 03/21/2025
JD Finish Line
**************************;
************, IN 46235
March 20, 2025

******** ******
*********************
************, *******; 15236
Daytime Phone: **************
E-mail: *************************************
                                                                                                                                    Ref: 23081821
Dear ******** ******,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
I am reaching out via email after contacting you at ************** twice and getting a busy signal on March 20, 2025 concerning the Better Business Bureau complaint filed for the refund request for an order ********** placed on February 17th, 2025 that was delivered on Wednesday February 19, 2025 with ***** Tracking ID ************ with picture of package - proof of delivery. After looking at the claim notes, it has been determined that JD Finish Line cannot approve any refund or replacement requests for orders not received that state "Delivered". This decision is a result of our third-party verification system. For future deliveries, we recommend that you contact the carrier to arrange a pickup location for your future purchases to ensure successful deliveries.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish ********************* Department

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The Finish Line, Inc. is NOT a BBB Accredited Business.