Complaints

This profile includes complaints for The Finish Line, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Finish Line, Inc. has 231 locations, listed below.

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  The Finish Line, Inc.

  3308 N Mitthoeffer Road Indianapolis, IN 46235

• 

  The Finish Line, Inc.

  1500 Harvey Rd Ste 3010 College Station, TX 77840-3769

• 

  The Finish Line, Inc.

  101 N Range Line Rd #144 Joplin, MO 64801

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  The Finish Line, Inc.

  408 Northgage Mall Seattle, WA 98125

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  The Finish Line, Inc.

  3 Serramonte Center Daly City, CA 94015

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 6th ******************************************************************************* store at the Finish Line in ************** for the correct sizes needed because there were none available in store. On July 10th I received my package containing one camo hat that is the wrong item, when in fact I ordered one white hat and one black hat. After relentlessly calling and 30 - 45 mins being on hold each call about receiving the wrong item I was told an replacement order would be sent. On July 17th I called in again and asked about my order this time I was told I need to return the item to the store or *** before my original order could be sent out so I payed for a ride to take me, after getting there I had the associate call customer service from the their phone she called three times and said customer service was closed. I then told her they're not closed and called from my phone after being on hold for a lil over 20 mins I sat down because my knees started to swell a customer service representative came on the line so I proceeded back to the counter and gave the store associate my phone so we can have her on speaker and get the return taken care of. After speaking with the representative she told the store associate to send the return for the camo hat back to store *********************************************************** store go ahead and the swap for the correct items. Then a manager comes up out the back and says the associate cant do it and I would have to give her the receipt for camo hat in order to proceed. I explained everything again and told her everything had been going through and she just walks away a goes to the back. I waited a few minutes and when I seen no associate come back out to assistant me I went to the back and open the door the manager with the brownish red hair is sitting in front of a mirror on the phone dancing and playing with her hair. I said excuse me ma'am I still need assistance, she says you need the receipt. Do better FL

  Business Response

  Date: 07/29/2022

  JD **************************************************************** ** 46235
  7/29/2022
  ***********************************
  1719 ********
  *****, ** 68110
  Daytime Phone: **************
  E-mail: **************************
  Ref:17615639 
  Dear ***********************************,
  Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
  JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
  We tried contacting you by phone at ************** concerning order ********** but we did not get an answer. After further review of your order, We show there has been a refund processed in the amount of $34.24 on July 28, 2022. We also show that we are awaiting the return of the mis-shipped item you received. Once the return has been confirmed the additional amount of $34.24 will be refunded to you in the form of a check. Once the check has been issued for the $34.24 that was processed on July 28, 2022, please allow 5-7 business days to receive the check in the mail.
  We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
  Thank you again for bringing this matter to our attention.
  Sincerely,
  JD Finish Line **************** Department
  
  

  Customer Answer

  Date: 08/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***********************************