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Business Profile

Retail Shoes

The Finish Line, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

This profile includes complaints for The Finish Line, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The Finish Line, Inc. has 231 locations, listed below.

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    Customer Complaints Summary

    • 539 total complaints in the last 3 years.
    • 145 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/13/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********** I returned this entire order and it shows delivered back but refund still not issued to original payment method. cs line is busy

      Business Response

      Date: 08/16/2022

      JD **************************************************************** ** 46235
      8/16/2022

      *****************
      140 **************
      **, ** 10069
      Daytime Phone: **************
      E-mail: *********************                                        
      Ref: 17713992 

      Dear *****************,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

      We apologize you have not received your refund and for any inconvenience caused to you. We attempted to contact you by phone at ************** but were unable to reach you. After further review of your order, we show that your return was received on August 11, 2022, a refund has been processed in the amount of $364.73 on August 16, 2022. Please allow 3-5 business days for the funds to post to your account. Again, our deepest apologies.

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

      Thank you again for bringing this matter to our attention.

      Sincerely,
      JD Finish Line **************** Department

    • Initial Complaint

      Date:08/10/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of shoes on 6/28/2022 they sent me the wrong size. I understand, mistakes happen. I call corporate to let them know I was on the phone over an hour and was told Id be receiving the shoes in a few days. A week went by still no shoes I called in again, an hour phone call because they have no employees and was assured I would be receiving the shoes. Another week gone no shoes called in again and they told me they were now sold out of that size, I said send me the next larger size they said they would, still no shoes as of 8/1. So I called for refund they told me I would receive it in 3-5 business days. Today is 8/10 no refund I called the Finish line office yet again and was told the refund was never approved and would try again . This is INSANE a I have been waiting since the end of June and no one is willing to help. Finish Line is a joke, the last thing they care about is their customers!

      Business Response

      Date: 08/11/2022

      JD **************************************************************** ** 46235
      8/11/2022

      *******************************
      281 ********
      ***********, ** 15423
      Daytime Phone: **************
      E-mail: *********************
      Ref: 17701196 

      Dear *******************************,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

      We apologize for you receiving the wrong size shoe and for any inconvenience caused. We tried to contact you by phone at ************** but did not get an answer. After further review of your order, we show there had been a replacement order that was requested back on July 13, 2022, however, the order was canceled due to inventory issues. At this time, we show there has been a refund processed on August 10, 2022, in the amount of $30.00. Please allow 3-5 business days for the funds to post to your account. Again, our deepest apologies.

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

      Thank you again for bringing this matter to our attention.

      Sincerely,
      JD Finish Line **************** Department

    • Initial Complaint

      Date:08/08/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of Jordans on 7/30/22 and received them on 8/6/22. The shoes were not packaged properly, were clearly used and had dirty socks in them. I took them to the nearest finish line hoping to exchange, but the store did not have the shoe and I didnt want to order again for fear of receiving more used shoes so I asked for a refund. I was denied a refund with no explanation and was told to contact customer service which has a wait time of ********************************************** new condition.Oder number# ********** UPC# ************

      Business Response

      Date: 08/12/2022

      JD **************************************************************** ** 46235
      8/12/2022

      ***********************
      3727 ********
      ******, ** 75212
      Daytime Phone: **************
      E-mail: **************************
      Ref: 17690662 

      Dear ***********************,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

      We apologize for you receiving a dirty and or worn product in the ********* ************* and for any inconvenience caused. We tried contacting you by phone at ************** but did not get an answer. After further reviewing your order, we show there has been a refund requested on August 8, 2022, in the amount of $87.67. Once the used item that you received has been returned back to JD Finish Line your refund will be processed. There has been a *** return shipping label sent to the email address of ********************* Please print the label and make the return with ***. Or if you prefer, you can return to a local Finish Line store. Again, our deepest apologies.

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

      Thank you again for bringing this matter to our attention.

      Sincerely,
      JD Finish Line **************** Department

      Customer Answer

      Date: 08/12/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


      Regards,

      ***********************

    • Initial Complaint

      Date:08/05/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive ordered from Finishline.com and have been waiting for my daughters school shoes for THREE WEEKS and getting nothing but the run around !! I first placed my order on 7/20 and realized RIGHT AWAY that the address didnt have my apt number (I made sure to put it idk why it wasnt saved) so I called right away to get it fixed , Finishline stated they couldnt do anything but let the package return then they can send a replacement I talked to 3 different employees that said theyve sent a replacement but here I am on the phone with employee #4 saying it hasnt been sent out yet and cant be sent because the shoes are no longer available!! now my baby gotta start school with NO SHOES

      Business Response

      Date: 08/11/2022

      JD **************************************************************** ** 46235
      8/11/2022

      *************************
      2689 w *******
      *******, ** 85301
      Daytime Phone: **************
      E-mail: ******************
      Ref: 17677910 

      Dear *************************,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

      We attempted to contact you by phone at ************ but we did not get an answer. After further review of your order, we show that your package was returned to the sender via *** on July 27, 2022, due to an incomplete address. There has been a refund processed in the amount of $86.88 on August 10, 2022. Please allow 3 to 5 business days for the funds to post to your account from the processed date. Again, our deepest apologies for any inconvenience.

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

      Thank you again for bringing this matter to our attention.

      Sincerely,
      JD Finish Line **************** Department

      Customer Answer

      Date: 08/11/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [I did not receive a call but thanks for responding]

      Regards,

      *************************

    • Initial Complaint

      Date:08/04/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The tota=$97.59 I ordered July 31, my shoes were suppose to get to me by Aug 4, my daughter birthday is tomorrow and now they are telling me it was a glitch in the system. No someone messes up on their end and changed all of my information. My shoes that I paid for were going to a strangers home. At my expense I have to wait for replacement ************ of that I have to wait a week or two for my shoes. Again I order july 31 and I paid for fast shipping. I want what I ordered expedited. The solution they have is to refund me or make me wait 2 weeks to get shoes I paid for already. I also paid for faster shipping so it should be something they can do about sending me my shoes faster. The error was on the business end not my end. I shouldn't have to wait at all for a mistake they made

      Business Response

      Date: 08/09/2022

      JD **************************************************************** ** 46235
      8/8/2022

      Customer Information:
      ***********************
      ***** ***************
      ******, ** 77380
      Daytime Phone: **************
      E-mail: *************************


      Dear ***********************,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

      We apologize that your package was returned to the sender due to the shipping address being incorrect. We attempted to contact you by phone at ************** on 8/8/2022 but did not get an answer and sent an email to **************************

      After further reviewing, we show there has been a refund processed in the amount of $97.59 on August 8, 2022. Please allow 3 to 5 business days for the funds to post to your account from the processed date. Again, our sincerest apologies for any inconvenience.


      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

      Thank you again for bringing this matter to our attention.



      Sincerely,


      JD Finish Line **************** Department


    • Initial Complaint

      Date:08/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ive placed an order on finish line friday july 29, 2022 and i paid a total of $160.50 . it says that 2 hours after placing your order it will send me a email letting me know that my order has been confirmed and shipped . my order is still saying the same thing processing as it said when i first placed the order . also the delivery date has got extended . i cant get in contact with anyone to see exactly why my order is still processing and overall for my first time ordering with finish line im having a bad experience.. i dont want a refund i just want my shoes to ship out like it said it was suppose to do ..

      Business Response

      Date: 08/05/2022

      JD **************************************************************** ** 46235
      08/04/2022


      ***********************
      1525 *********
      ********, ** 39701
      Daytime Phone: **************
      E-mail: ************************


      Dear ***********************,


      Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.  JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.


      We apologize for your recent experience with JD Finish Line. We want to confirm that your order was canceled and that the pending hold can take up to three business days to be reversed. Again, we apologize that we were unable to fulfill your order. 


      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.


      Thank you again for bringing this matter to our attention.


      Sincerely,

      JD Finish Line **************** Department


    • Initial Complaint

      Date:07/29/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/1/22 I ordered sneakers for both my toddler and my stepson who is 11 from finish line. On 7/7/22 I received the wrong size shoe for my toddler. I was given a big kid size 5 instead of a toddler size 5. I called customer service on 7/7 and told them I got the wrong size and I would like a replacement. I was told I could either drive to a store near me which there isn't one in a 45 minute radius, or I could get a return label and mail them back and I would then receive the actual product and size I originally ordered. I finally got a chance to get to *** on 7/23 to ship back to the finish line. Today on 7/29 I got an email from finish line they are cancelling my order. I called customer service and was hung up on the first time after waiting 35 minutes on hold. I then call back and I am told they are sold out of the shoes I ordered but can refund me. I told them I don't want a refund I want the correct shoes I was told I would get. I even asked them if they could send that type of sneaker in a different color as long as it was the correct size. I was told they could not do that. After talking for quite some time on the phone telling them I want them to make this right, I am then told I will not receive a refund unless I can provide them with the *** tracking number. I let them know I didn't have it on me and would have to check that I didn't throw it out. I asked them why all of a sudden I now have to provide a tracking number. They said if I didn't have it I would have to file a report with ***. So now I don't have the shoes and they are refusing to give me a refund unless I follow their odd stipulations that were never told to me from the beginning.

      Business Response

      Date: 08/02/2022

      JD **************************************************************** ** 46235
      08/01/2022


      *****************************
      50 *********************
      ***********, ** 19344
      Daytime Phone: **************
      E-mail: **********************
                              

      Dear *****************************,


      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.  JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We apologize for your recent experience with order **********. In speaking with you on 08/01/2022, you confirmed that you are wanting a refund and not the item. I have also confirmed that a refund in the amount of $30.00 has been completed back to AfterPay. Please allow 3-5 business days for AfterPay to receive the funds. AfterPay will then refund you as the customer. 
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.


      Thank you again for bringing this matter to our attention.


      Sincerely,

      JD Finish Line **************** Department



      Customer Answer

      Date: 08/04/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


      Regards,

      *****************************

    • Initial Complaint

      Date:07/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased some shoes for my son then tried to return them to the store location at **** were the manager refused to return my money. I then called the customer service department where they emailed me a shipping label to send the shoes along with a copy of the receipt. I dropped off the shoes and receipt at the *** store located on ******* and MacArthur, where they packaged and mailed out the shoes. Somehow the shoes never reached finishline. I then reached out to *** and finishline and was told to file a claim. I did and since January 12, 2022, I have yet to receive a reimbursement. I called and spoke to Analisha at finishline on 6/27/22 @ 11:56 a.m. were she indicated they would be reimbursing me and not ***. I have been receiving the go around. This entire time. I even got both Finishline and *** on the phone on the same time and they both agreed that finishline was going to reimburse me. I called today and Spoke to ******* at 11:30 a.m. where I am now being told that they are NOT going to reimburse me as they never received the shoes back and it has been past 45 days from the original purchase date. At this time it has been over 7 months and feel I should not only receive a reimbursement but penalties on top of it. Just in case the tracking number I was given at one point was 1Z97X17X9044578416. Claim #**********A. Transaction #****** for some ***** 3Z5 NM ******* ($80). Now it's not about the money but more about them not doing this to anyone else and making awareness to other customer that ********************** is the place not to cross the line to enter the store but to turn around and run away from it. Now I don't have the shoes I purchased and or the $80 I paid for them and Finishline and *** don't want to be responsible for it.

      Business Response

      Date: 08/02/2022

      JD **************************************************************** ** 46235
      08/01/2022


      *************************
      2608 *************. #1
      *********, ** 92704
      Daytime Phone: **************
      E-mail: ***********************
                                                                                                                                        Ref:17638219

      Dear *************************,


      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.  JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.


      We sincerely apologize that your refund has not been received. We understand that this has been a difficult matter for you. We have contacted our Support Supervisor who has assured us that the refund will be processed. It can take up to 3-5 business days for the refund to show available to you. We will follow up with you in 5 business days. Again, we apologize for any inconvenience this matter may have caused.


      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.


      Thank you again for bringing this matter to our attention.


      Sincerely,


      JD Finish Line **************** Department

      Customer Answer

      Date: 08/04/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.] 

      I am attaching a copy of the Damage-loss notification for your records. Moreover, I made multiple attempts to have your staff reach out and confirm with *** their investigation resolution and they refused to do so. I provided them *** claim number #**********A and the direct number ************** and to ask for ****. **** was going to direct them to the proper department to have this matter resolve. All I got was the same run around answer you are currently given me. That a refund would be provided in the next 3-5 days. Note this has been since January 12, 2022. *** sent you an email on 3/10/22 at 6:06 p.m. and on 7/22/22 and no response. At this point I am not sure why I am not intitled to additional compensation. I will keep this active until I receive a check as your word has no value to me. 

      Regards,

      *************************


      Business Response

      Date: 08/09/2022

      JD **************************************************************** ** 46235
      08/08/2022


      *************************
      2608 *************. #1
      *********, ** 92704
      Daytime Phone: **************
      E-mail: ***********************

                                                                                                                                       Ref:17638219

      Dear *************************,
      Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.  JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We are following up to inform you that a check for your refund was issued on 08/04/2022. Please allow **** business days for the check to arrive. We also appreciate you attaching the claim information. 
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,

      JD Finish Line **************** Department

      Customer Answer

      Date: 08/10/2022

      Better Business Bureau:

       

      I have yet to receive a check from them. I will not accept closure until I receive my reimbursement they promised. 
      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      Regards,

      *************************


    • Initial Complaint

      Date:07/25/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of Vapormax air shoes on 1/30/2022. The order number was **********. When received the shoes they were a kid's size and not the size that we had ordered. I sent the shoes back to Finish Line with a return reason of "item was too small." Shortly after returning the shoes, they were returned to me with a letter stating that they were not the shoes on the order, so no refund would be given. I contacted customer service, letting them know I had received the wrong shoe and needed to return it. The shoe that was actually sent to me did not match the shoe I had ordered, which was not my fault. I was sent a new return slip and was told that I would receive a refund of $204 (purchase cost) when the shoes were recieved by Finish Line. My tracking information from *** states that the shoes were delivered on Friday, April 29 at 10:42 to Finish Line, but I have not received a refund.

      Business Response

      Date: 07/29/2022

      JD **************************************************************** ** 46235
      7/29/2022

      *************************
      523 ********************
      **************** 45344
      Daytime Phone: **************
      E-mail: *********************
      Ref:17619116 

      Dear *************************,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

      We tried contacting you by phone at ************** to better assist you regarding this matter but did not get an answer. After reviewing your order, I show that the return was received on April 29, 2022. At this time, a refund has been issued in the amount of $203.78 on July 29, 2022, to your **** account. Please allow 3 to 5 business days for the funds to post to your account from the processed date. 

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

      Thank you again for bringing this matter to our attention.

      Sincerely,
      JD Finish Line **************** Department

    • Initial Complaint

      Date:07/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had place an order on July 7th and it shows it was shipped on July 8th. It was estimated for July 12th to be delivered. Now ever since July 12th my estimated delivery date gets push back. I call customer service they had no clue where my package was just that it had been shipped and told me to call **** so I called *** and they havent received the package. I paid $107 for a pair of shoes that no company can tell me where they are or give me an actual dates of delivery. The only information I have is the package was shipped on July 8th. The order just keeps getting pushed back right now the estimated delivery is August 1st, my order number is **********. I want my money back or my package aspa since it has been weeks since my estimated delivery in the beginning.

      Business Response

      Date: 07/29/2022

      JD **************************************************************** ** 46235
      7/29/2022

      *****************************
      1500 ***************
      ******, ** 29627
      Daytime Phone: **************
      E-mail: ************************************
      Ref:17616579 

      Dear *****************************,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

      We tried contacting you by phone at ************** but did not get an answer. After further review of your order, we show that there has been a *** shipping label created on July 8, 2022, for the shipment of your package, however, *** did not provide any further tracking updates. At this time, a replacement has been processed for your purchase. Please allow 4-6 business days to receive your package. Due to the inconvenience, a $20 reward has been issued to your Status account.

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

      Thank you again for bringing this matter to our attention.

      Sincerely,
      JD Finish Line **************** Department

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