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Business Profile

Roofing Contractors

Bone Dry Roofing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Bone Dry Roofing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bone Dry Roofing has 19 locations, listed below.

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    Customer Review Ratings

    4.73

    Average of 231 Customer Reviews

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    Review Details

    • T. S.

      Date: 09/22/2022

      T. S.

      Date: 09/22/2022

      This review is about terrible customer service by **********************. Promises ignored, I was in ** when the work was due to be done. I was promised I progress photos to see damage and no photos we provided nor was I even informed that the work was underway and then completed. When I questioned what work was done when I was sent an invoice, I was given a huge run around about photos. After an afternoon of text messages and finally (amazingly) photos were found after I questioned whether payment should be withheld prior to confirming work had actually been done! Not questioning quality of work but horrible management and customer service. I hate to see how a warranty claim is handled - I cringe to image how this company would wiggle to escape any blame. My advice - find a different company!

      Bone Dry Roofing

      Date: 09/23/2022

      Hi *****, we regret to see this review. Because you no longer own the home and are out of state, and although our typical process is to communicate directly with the homeowner, we communicated with both you and the new homeowner during this process. Our scope of work was completed in full, including replacing the gutter, roof decking, drip edge and shingles that were damaged with the truck during your moving process. We provided photos of each to both you and the new homeowner, and the work has been completed to their satisfaction. Thank you.

      T. S.

      Date: 09/25/2022

      After reading the companys response several times, I must respond. This company never never communicated with me during the repairs. Their statement that they did such is totally false. I hate to say this but thats the flat honest truth. They promised to send in progress photos when I authorized the work, provided all my contact information and I was ignored. When I received an invoice and inquired when was the work done, I was stonewalled. Only after I indicated I would not pay the roof repair invoice did one inprogress image appear and Im assuming it an image of my roof. This should have been a simple process but this company wanted to argue with me rather than trying to fulfill their commitment. This is a sign of poor management and bodes poorly about the overall company. Sorry to have to respond but I cannot let false information continue

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