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Business Profile

Title Companies

Opus VTR

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Title Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vendor was used by *************** GMC of **********, ** to file purchase, title, and registration of a new vehicle. Vehicle was purchased 12 November. Based on a screen shot provided by *************************** it shows that initially *************** did not supply complete information on 12 December. On 16 December your company received the paperwork and did not move to send to the ******* *** until 9 January. My 30 day tags have since expired due to both companies inattentivness. I'm now nearly 60 days post purchase with out a title nor registered vehicle and must take time off of work to visit the *** to pay for a new 30 day title in hopes that the **************** will be able to complete the transaction in the next month. I have requested verification as to where the company sent the sale paperwork. The clerks office from ******* County ******* is willing to fast track the documents due to my status as an out of state military member and the repercussions this situation.

    Business Response

    Date: 01/20/2023

    ****************** purchased the vehicle on November 12,2022.  Opus VTR, the third party title and registration company contracted by ***************, received the paper documents from *************** on November 29th. It was not until December 13th that a representative from *************** submitted the incomplete deal.  On December 16th, Opus requested from *************** the original odometer statement document needed to for the deal to be shipped to the ***.  *************** did not ship the odometer statement until December 28th. All documents were then shipped to the *** on January 9th. Opus received the plates on January 19th and will ship the plates to ****************** on January 20th.  We apologize for the delay but it was processed as fast as we received proper documentation and approvals from the dealership.

Opus VTR is NOT a BBB Accredited Business.

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