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Business Profile

Window Installation

Factory Direct
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

5

Average of 17 Customer Reviews

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Review Details

  • Karinna C.

    Date: 01/25/2025

    Excellent windows and great customer service. I would highly recommend this company.

  • Tammy S.

    Date: 01/12/2025

    From start to finish, this was a pleasant and seamless experience. ****** gave us excellent guidance and tips as we went through the ordering process and ***** was amazing with an assistant during the installation. They were skilled at getting the old windows out for the entire house and new windows in without freezing us out in the middle of winter!?? And then there is ****** who worked with us on the scheduling, answering questions, and holding the whole process together. They are truly a winning team in our eyes.

  • David S.

    Date: 12/18/2024

    A real pleasure from the gentleman who gave the estimate , staff, updates on production process, the installers and follow up once completed. Would highly recommend to friends and family.

  • Beverly

    Date: 12/18/2024

    We are extremely pleased with the service, professionalism, friendly employees, fair pricing, and quality of windows we purchased from Factory Direct. The installer, *****, is a gentleman and a craftsman. The finished product is exceptional. We look forward to enjoying a quieter and more energy efficient home for many more years.

  • Caleb K.

    Date: 12/11/2024

    We love the windows! ***** did a great job installing them.

  • Jodi F

    Date: 09/24/2024

    Factory Direct did an awesome job on our windows! **** and **** were professional and polite. I would definitely recommend the company!

  • Linda

    Date: 08/30/2024

    This has been one of the easiest things I have done. From the quote from ****** to the installation by ***** and his team. There were no surprises. Updates were received thru the whole process and delivered when promised. Professional from start to finish.

  • David G.

    Date: 08/23/2024

    Factory Direct came in with the best offer for our replacement windows and were very professional from start to finish. Communication was excellent. *****, our installer, worked incredibly hard, with great attention to detail and produced great results.

  • Joyce W.

    Date: 07/24/2024

    They were a great company to work with from the first phone call speaking to ****** did the completion of the job. The work was done quickly and very neat. Before the final payment was made, they made sure that we were satisfied with the job and they answered all questions

  • Jeanluc C.

    Date: 07/24/2024

    From A to Z great experience. Highly recommend this company.

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