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Business Profile

Windows

Universal Windows Direct of Indianapolis

Reviews

Customer Review Ratings

3.92/5 stars

Average of 25 Customer Reviews

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Review Details

  • Review fromKaren T

    Date: 09/24/2022

    5 stars

    Karen T

    Date: 09/24/2022

    I love my Windows and your workers were excellent. I would recommend you to anyone.

    Universal Windows Direct of Indianapolis

    Date: 09/27/2022

    *****, we are thrilled to hear our installers provided you with an exceptional experience and that you're loving your new windows. Thanks again for trusting us at Universal Windows Direct with your home-improvement project.
  • Review fromThomas N

    Date: 09/12/2022

    5 stars
    Great service installer was very professional and cleaned everything up.
  • Review fromShaun M

    Date: 09/12/2022

    5 stars

    Shaun M

    Date: 09/12/2022

    The first time Universal Windows Direct came out to install they were 5 hours late, but they did get my windows and front door install. The second time the worker came out, He was right on time to install my storm door, all of the workers were very nice, and they did clean up their mess after they were done. It is a very good company to have your window done and I would be happy to work with them again.

    Universal Windows Direct of Indianapolis

    Date: 09/13/2022

    *****, we appreciate you sharing your feedback with us. We apologize for our timeliness during your first installation appointment but we're thrilled to hear we could make it up to you the second time around. Thanks again for trusting us with your home-improvement project.
  • Review fromDeborah F

    Date: 09/09/2022

    5 stars

    Deborah F

    Date: 09/09/2022

    From start to finish we have had great customer service. We love our new **********************. The install was quick and friendly.

    Universal Windows Direct of Indianapolis

    Date: 09/13/2022

    *******, we are thrilled to hear our team provided you with a professional experience from start to finish. Thanks again for trusting us at Universal Windows Direct with your home-improvement project.
  • Review fromGwynne R

    Date: 08/02/2022

    5 stars

    Gwynne R

    Date: 08/02/2022

    I am very happy with my new windows. The installers were professional, friendly, and left the areas clean after they finished their work. This is my second time to buy from Universal windows Direct and would recommend them to friends.

    Universal Windows Direct of Indianapolis

    Date: 08/03/2022

    Gwynne, we are thrilled to hear our team provided you with an exceptional experience. Thanks again for continuously trusting Universal Windows Direct with your home-improvement project.

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