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Business Profile

Credit Union

Centra Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Reviews

This profile includes reviews for Centra Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Centra Credit Union has 11 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • David B

      Date: 04/21/2024

      David B

      Date: 04/21/2024

      My financing for my lease through Ed Martin Toyota located in Noblesville, IN, is currently through Centra Credit Union. Their customer service is absolutely terrible. You cannot reach anyone through their phone system and when you leave a message on their primary website using the Contact option, no one ever gets back with you. The account I am using through them for online lease payments is not currently working, and no one has replied back to me as to why I am now having a generic 'error' message when trying to pay online. They'll take your money for sure, but will not provide any customer service. Worthless.

      Centra Credit Union

      Date: 04/25/2024

      Thank you for contacting us.  During our investigation of the
      incident, we discovered that we did respond to your request via email on the
      same day as the request.  However, because the request came to us through
      our third-party vendor, when we responded, the email was forwarded to our
      third-party vendor, not to you.  We apologize for any inconvenience this
      may have caused.  The email has since been forwarded to you with
      information about your request.  If you need further assistance, please
      contact us at 1-800-232-3642, and we will be happy to help you in any way we
      can.   Thank you for being a valued member of Centra!

    • Amanda C

      Date: 09/12/2023

      Amanda C

      Date: 09/12/2023

      Stopped in to make a deposit just bf closing and the teller rolled her eyes at me! Centra check your cameras to see how you are being represented!

      Centra Credit Union

      Date: 09/22/2023

      We’re so sorry to hear you had a poor service experience. We respect and value our Members and would like to learn more. Please reach out to us at 800-232-3642, ext. 1121.

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