Complaints

This profile includes complaints for Denton Floyd Real Estate Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Denton Floyd Real Estate Group

  509 Spring St Jeffersonville, IN 47130-3553

  
• 

  Denton Floyd Real Estate Group

  148 Jefferson St Ste B Lexington, KY 40508-1750

  
• 

  Denton Floyd Real Estate Group

  609 E Main St Louisville, KY 40202-1075

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fiancée and I live in an apartment complex owned by this real estate group. We have had a hole in our living room ceiling as well as water damaged walls and carpets for 2 months now. We have made multiple repair request through their site with no response. We have also emailed, called, and went up to the office ourselves and we still get no response even during their office hours. We can never get in touch and everything that was a problem when we moved in during April 2022 has remained a problem. Maintenance has been here multiple times to look at the trouble spots just to leave and say he’ll send someone to fix it which isn’t happening.

  

  Business Response

  Date: 09/19/2022

  Thank you for reaching out to us. We have been in contact with your communities property management, and they have informed us that drywall repairs and updated paint have been made to your unit. We apologize that your experience has prevented you from enjoying your stay at our community to its fullest potential. Please reach out to us again if we can help in additional ways.

  Customer Answer

  Date: 09/20/2022

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  ******** ******
  
  
  
  

  ---

  
  
  
  
  
   
  

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put in an emergency maintenance request for my air conditioner unit to be fixed on August 7th, 2022 because it had stopped working and I live in a 3rd floor unit where it was 100°+ in my unit with no air. They told me someone would be in the fix it on the morning of August 8th, 2022. No one came to fix it, and my calls to the apartment complex and the real estate group were ignored. When we finally got in touch, they told us they had ordered a new one and would be in to fix it when the new one arrived. That was the week of the 8th-12th of august. Since then I have not had by calls returned, nor do they answer the door when I go to the office. I had to buy a window unit to make the apartment livable. Rent was due September first, but I had left a note august 25th stating the rent had been put in a separate bank account and would be paid once the repair was made. I still have not heard anything from them. It should also be noted that the unit that is broke is also my only source of heat in the apartment meaning when winter comes it will be unlivable.

  

  Business Response

  Date: 09/09/2022

  Thank you for reaching out to us. We have been in contact with the property management team at your community and have been informed that a replacement unit had been ordered for your unit, but due to shipping delays, the shipment has exceeded the original 10-12 day delivery estimate. Our property management team has followed up with the company to try and remedy the shipping and has reached out with updates on the status. 
  
  We understand that this is a stressful time as we work to resolve this issue. Our team is dedicated to the service and comfort of all of our Residents and we will continue to provide updates on the process as we work to resolve your issue. For any other issue with our management team, we encourage you to contact your property staff directly to resolve all problems quickly and efficiently. 

  Customer Answer

  Date: 09/12/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  **** *****
  
  
  
  

  ---

  
  
  
  
  
   
  

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a renter at ****** ***** located in St. Matthews Kentucky. We learned there was a gas leak in our complex and service was shut off on 8/15/2022. We were informed about the leak on 8/16/2022, a day after the leak was discovered and service was shut off. On 8/17/2022 we were told by a plumber that our hot water should be restored by the end of the week. On 8/24/2022, we were told that repairs had not begun and a timeline was not available as to when the service would be restored. We were without hot water for two weeks before receiving information from management on 8/29/2022 that repairs to the leak began on 8/29/2022. We have been informed that a total of 48 units are without hot water, the repairs would take approximately 15 business days to complete and hot water "might" be restored by 9/16. That is an expected total of 5 weeks without hot water. We met with management in person on 8/30/2022 and the only compensation we have received is a 35% percent off discount on our September rent. We were also told that there were so many leaks in so many apartments and they could not tell us if there was a leak in our apartment or if there could have been adverse health effects from the leaks. We have not been offered other options for accessing hot water despite Kentucky (KRS § 383.595) outlines a landlord duty as providing reasonable amounts of hot water at all times. I have included a copy of the notices we received from management on 8/16/2022, 8/24/2022 and 8/29/2022 in the uploaded documents.

  

  Business Response

  Date: 11/06/2022

  Thank you for reaching out to us. We have been in contact with the property management team at your community and have been informed that this issue has been resolved. On 8/15 a gas leak was found and our team immediately contacted **** the same day to report the gas smell. Service technicians were dispatched to investigate and during LG&E's inspection they found multiple leaks so the gas service was shut off to the building. This affected buildings a few buildings at the property as they all share the same gas lines and boiler system. A plumber was called to resolve the leaks at the request of **** and they arrived the same day. All residents were notified on 8/15 of the issue and that the plumber was working to resolve the issue and that we would follow up when more information was available.   
  
  A week into the inspection the plumber advised that all of the gas lines be replaced and the job would take about three weeks to complete. Once a timeline for repair was established residents were notified in writing of what the repair would entail, how long they would be without gas, and that they would receive a 35% rental concession for the month of September 2022. The letter also advised residents that they could come into the office to speak with myself or the assistant manager regarding the issue. 
  
  The gas lines were replaced and gas was restored on 9/16. As a credit was provided, and the repair time was outside of what ****** ***** could control, no further concessions were offered or given.  

  We understand that this was a stressful time as we worked to resolve this issue. Our team is dedicated to the service and comfort of all of our Residents and we will continue to provide dedicated support to any future issues. For any other questions, we encourage you to contact your property staff directly to resolve all problems quickly and efficiently. 

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They came in as a new company . WATER IS NEVER RUNNING OR WORKING !!!!!! ******** and now them have failed to open the pool AND pool which is included in current lease. Raised everyone’s rent and aren’t fixing anything! Hallway carpet is FOUL and things never get completed !! Nobody is ever in office ! It’s a mess I definitely would not recommend and I am thinking to get my lawyer involved $1000 is nowhere a good price for the things we’re going through!

  

  Business Response

  Date: 08/05/2022

  Thank you for your feedback. Denton Floyd took over the management of the property at the end of April 2022. At that time, we were unaware of the issues with the pool, but since then, we have had several contractors look at it to see what repairs were needed to get it opened.
  
  Unfortunately, we were unable to get the work scheduled immediately due to the contractors' lack of availability. However, we are happy to share that the pool repairs have started, and we anticipate opening by the middle of August. Due to the timing of the pool opening, we intend to keep it open through September.
  
  The property is also undergoing significant renovations, including hallway painting and flooring. Because of this, the maintenance staff must shut the water off to occasionally make emergency repairs. 
  
  We make every effort to communicate with our residents and complete the repairs promptly. However, we have no record of any other maintenance service requests for the complainant's address since Denton Floyd has managed the property. 
  
  As the resident's rental rate is well below the current market rent, there will be no additional discounts or adjustments made to the account. If you want to speak with our team directly about the issues you've experienced, don't hesitate to contact us via phone or email. 

  Customer Answer

  Date: 08/08/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  Regards,
  
  
  
  ******* *****