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Business Profile

Utility Contractors

Always Underground, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fiber box placed right were a driveway is going this year , I came home from work the 1st day made complaints with fibercity. Nothing has been done no answers. The representative of fiber told me he had good news that they were gonna get in contact with me and move it. Nobody ever did. Now I get the run around every time i call .I went to the city of *****************Spoke with the city manager I am trying to resolve this issue without filing a complaint with the state of ********. I hope to speak to somebody about this issue very soon because if this box gets wired then it's gonna be a little too late so So if I can't get a straight forward answer. By next week I must and will file with the state of Michigan against your company. And fibercity company. I have already spoke to a person at the state of ********. And will be prepared to file the paperwork within a week or two And like I said I prefer To resolve this problem By simply moving the box ten foot one direction. Placing the spots where they did interrupts my life. I hope to settle this issue very soon.Thank you *******************

    Business Response

    Date: 06/24/2024

    The City of **************** is involved and has cleared AUI of any violations.This has been pasted to the utility company as we do not pick where4 structures get placed.

    Customer Answer

    Date: 06/24/2024

    No, they harespond, responded whatsoever and neither has si-Fi networks they basically told me they weren't going to do anything.  About the matter, I was basically threatened because I am playing hard ball with.them They said they were going to put yellow poles in my front yard so i kind of stopped pushing the matter Because I really think they will..they put their equipment right where I was planning on putting my driveway and told me too bad. So I called the city and the city said they can't do nothing about it. Then I called the state and the state gave man your phone number. So I filed a complaint and I still.  Would love to see this appointment moved so I can put the driveway where it belongs..

    Customer Answer

    Date: 06/26/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

    [Provide details of why you are not satisfied with this resolution.]

    No, they harespond, responded whatsoever and neither has si-Fi networks they basically told me they weren't going to do anything.  About the matter, I was basically threatened because I am playing hard ball with.them They said they were going to put yellow poles in my front yard so i kind of stopped pushing the matter Because I really think they will..they put their equipment right where I was planning on putting my driveway and told me too bad. So I called the city and the city said they can't do nothing about it. Then I called the state and the state gave man your phone number. So I filed a complaint and I still.  Would love to see this appointment moved so I can put the driveway where it belongs..

    Regards,

    *******************


Always Underground, Inc. is BBB Accredited.

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