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Gurney's
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BBB Accredited BusinessB+Rated by BBB

Reviews

This profile includes reviews for Gurney's's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gurney's has 3 locations, listed below.

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    • Gurney's

      PO Box 4178 Lawrenceburg, IN 47025-4178

      BBB accredited business seal

    • Gurney's

      Louisiana, MO 63353-0454

    • Gurney's

      3590 Lucille Dr Cincinnati, OH 45213-2674

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    Customer Review Ratings

    1.26

    Average of 31 Customer Reviews

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    Review Details

    • Maria M

      Date: 08/02/2022

      Maria M

      Date: 08/02/2022

      Ordered a dwarf cherry tree in the fall of 2021. Arrival was to have been in planting time for my zone 5B, did not happen. Order arrived in late May, soaked the dried roots and planted it immediately. Tree never broke dormancy. It was DOA.Called on 8/2/2022 and was told they no longer have item and stock but would issue a refund for the purchase price ONLY!I asked for a replacement and was told their computer cannot accept future orders, and it will be up to me to call back in the spring and request my order be resent, and I will probably end up paying shipping again.Can't believe they can stay in business when their attitude is " we sent you something, (dead or dying), not OUR FAULT it never had a chance "

      Gurney's

      Date: 08/04/2022

      Thank you for your feedback, I'm sorry your cherry arrived in less than perfect condition. Since we are finished shipping for the spring season, we are unable to process shipments for spring at this time. We can issue a credit back to you for the price paid or you can contact **************** this fall (October/November) and we will be able to issue a reshipment at that time.

      Maria M

      Date: 05/25/2023

      In all fairness I need to update my previous posting. I called in early spring to request the item I had bought and paid for be re-shipped, and I am pleased to say it arrived today 05/25/2023. It is a rooted plug, about 3" tall and fully leaved, well packed in moist soil. I am quite sure this tree will grow to its potential. Thank you to the folks at Gurney's for making this right.

    Gurney's is BBB Accredited.

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