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Michigan Bulb
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sent me rose of sharons too early i tired taking taking care of them in the house, way too cold to plant outside, they died. They gave me a credit so I purchase bulbs and 3 pack of Peony. Only one Peony is growing out of 3...refund of send me Peony that will grow. Plus have 11.00 credit left they billed me 2.96! What! Just take it from the 11.00! So disappointed I use to order from them all time now its like they don't care...

    Business Response

    Date: 06/02/2023

    Hello,

    The customer was advised by phone that their invoice has
    been corrected and that we are reshipping a new order of peonies to her. Also provided
    the customer with an in-house credit that she may use towards her next order and advised that this credit
    will not expire.

    Kind regards,
    Michaela. W

    Customer Answer

    Date: 06/03/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ***** *****

  • Initial Complaint

    Date:05/15/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought two blueberry plant {patio} for $25.00 dollar,,,,,,shipping & deliver .They sent the plant & i planted them. they look like they was died when i planted them...I call them back & they sent me Two more....One had some {Green} laeve on them & the other look like it was died....That been about two week...One still look like it's died......All i want is my Money back Or a plant....I pay them with my {credit card........They told me to wait for about {Four} week & call them back.

    Business Response

    Date: 05/16/2023

    Hello,

    Advise the customer via Email that he will be refunded for
    the items in question and the shipping fees. As well provided the customer with
    a store credit that they may use towards their next order that will not
    expire.

    Warm regards,
    ********* *

    Customer Answer

    Date: 05/22/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

    I don’t want to { order} anything……they sent me a credit to buy something else,,, {in house} but there is nothing I want but my blueberry plant…….The first two didn’t live & they sent me two more…..One have some {green} leave on it & the other one look like it was already died……I been {Water -ing them ever cent they sent them to me…….they are sending me mail to buy some more plant ,,,,but don’t want to give me what I’m asking for




    Regards,



    ****** *********

    Business Response

    Date: 05/22/2023

    Hello,

    The customer was advised via email that he will be
    refunded for the items in question and the shipping fees the total refund was
    $28.93. As well I have removed complementary store credit as per the customer request.

    Warm regards,
    Michaela. W

  • Initial Complaint

    Date:03/30/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased several items from this business from this company in the past months; however, I have had trouble with most of them. The Hollyhocks did not survive and i have not received replacements. The ******** ******* plants arrived very badly and were replaced; however, these also looked bad upon arrival and i do not expect them to survive. I would like a refund for the plants and my shipping fees. Order # ***********, Acct. #********.

    Business Response

    Date: 04/07/2023

    Two refunds in the total amount of $132.68 have been issued to the ****** account used to make this purchase. $132.68 is the total purchase price paid, based on the offer code used shipping and handling was not charged on the order. ****** transaction IDs are as follows $55.05 Transaction ID: ****************** $77.63 Transaction
    ID: *****************. Please let us know if we may provide additional information. Thank you.

    Customer Answer

    Date: 04/12/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Per phone call from the customer 4/12/2023.

    Please close my complaint has resolved.



    Regards,



    *** ********

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