Reviews

This profile includes reviews for Home Comfort Experts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Home Comfort Experts

  56848 Ferrettie Ct Mishawaka, IN 46545-7480

  
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  Home Comfort Experts

  919 Production Rd Fort Wayne, IN 46808-1270

  
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  Home Comfort Experts

  3505 Redbow Dr Valparaiso, IN 46383

  

Review Details

• Review fromSTEVEN R

  Date: 07/09/2025

  1 star

  STEVEN R

  Date: 07/09/2025

  0 star.. but it wont let me give a 0 star rating. 100% Buyer BEWARE. Reached out to have my AC blower motor fixed. They said they have fully stocked trucks to handle any service call. They infact do NOT have fully stocked trucks. Or even know what a blower motor is or how to find one. Or that the new replacement options are ring mounted..where as the oem is welded on brackets.. my service tech didnt even lift a s**** and charged me $100. Called the office to find out what was i was being chaged for.. when they didnt even do anything and weren't here for more than 20 minutes(according to them). Just to be told we can't help you. Worst decision I've ever made. Called them from a word of mouth recommendation. Pretty bad when the homeowner knows more than the tech does. Not sayin much for the expert part of home comfort experts.. They are Rude. They wont help. And they charge you for absolutely nothing.
  

  Home Comfort Experts

  Date: 07/10/2025

  Thank you for your feedback, and were sorry to hear about your recent experience. We understand how frustrating it can be when expectations arent met, and we take your concerns seriously.
  At Home Comfort Experts, we strive to provide prompt, & knowledgeable service, at every visit.

  Clarification:
  Service Call Charge: The $99 charge was for the diagnostic service, which covers the technicians time, expertise, and travel to your home. This is a standard fee, even if repairs are not completed on-site, and was explained at the time of scheduling.

  
  Blower Motor Assessment: While our trucks are stocked with many commonly used parts, blower motors can vary widely between systems and often require special ordering especially when mounting configurations differ from OEM standards. Our technician was on-site to assess compatibility and determine the correct part needed, not to perform the installation during the initial visit.
  Customer Service Concern: Were truly sorry if our team came across as unhelpful or rude that is never our intention.

  
  While we regret that we could not meet your expectations this time, we would appreciate the opportunity to make things right. If you're open to discussing the matter further, please contact our office @ ************. Wed be happy to review your case and explore how we can improve your experience.

  
  Thank you again for your feedback. 

• Review fromRandall D

  Date: 06/24/2025

  1 star
  First off Never and I repeat NEVER use Home Comfort Experts as they are no experts at anything and if the BBB would let me put ZERO stars I would. I was quoted a week ago for a new Geothermal unit with duct cleaning and all the bells and whistles they had to offer. The install was originally scheduled for Friday June 20th but got a call later that week stating they were having a parts issue, which was no big deal and would have to be pushed back til Tuesday June 24th the following week between 9-10am. Monday the 23rd I get the confirmation of service text that services are to be done the following day as planned. Come Tuesday girlfriend and I both took the day off work to be there incase any problems arose well around 10am nobody has shown up or called or anything so I decide to call the project manager and see what's going on and where the techs were etc. Come to find out she said her boss called her Saturday and she was told to cancel the work because of the so called parts issue. So the project manager knew for 3 days I wouldnt be getting a new geothermal unit installed yet didnt call her company to cancel the install or the myself and I doubt I would of known a thing unless I called them to figure out what was going on all during the hottest days of the year so far. This company and project manager are a joke if that's how they treat people no wonder they get the reviews that are here on the BBB about them....

• Review fromMicheal B

  Date: 05/19/2025

  1 star
  Hi my name is **** ****** we contacted home comfort experts out of southbend Indiana on 5/12/25 to come diagnose and fix A/C they stated it would be ****** technician showed up at 8:00 pm in the evening . Ok no big deal we work from home with a family of 4 its just hot. Stays until 9:00 pm states he dose not know whats wrong could be this or that part will call us and let us know what the problem is tomorrow with a quote tech left little did I know until the next day he left the back of my house wide open where there is mouse poison under my house that my dogs got into and this is all on video from my security cameras for evidence dogs are ok with vet bill waited till Monday no response called office today explained to manager what has happened the only thing she made clear was I was not getting any kinda of refund. And I wanted and was going to let everything go with dogs dont want anyone to get fired. But now we are going to far not only do I want my refund if they do not give it back Ill will also be perusing my vet bills .this is truly unacceptable for a business to do this was highway robbery to charge $283.00 with not even a phone call back

• Review fromSarah H

  Date: 01/06/2025

  1 star
  We bought an older home (built in late 1800s) in January of 2021. Once we moved in, we discovered that the upstairs master bedroom was not getting heat from the furnace. We realized then that the furnace is both old (although functioning well), but undersized for the size of the home after the previous homeowners added on. We called HCE to see what our options were. They told us the ducts were not hooked up properly, and the furnace was too small for the size of the house. The option they gave us was to install two mini-split heating and cooling units, and to unhook the master bedroom from the ***** We didnt know much about these systems, but were assured by the salesman and techs that it would be cheaper and more energy efficient than a brand new furnace for the size we needed. We were told that these would replace the need to be hooked up to the ***** and they would 100% replace the heating and cooling for this room. We have a large master bedroom, around 780 square feet, so they said we had to have two of them installed for proper heat and cooling coverage of the room. We agreed, trusting them completely. The work was done in early 2021, around Feb. or March I believe. The total cost was nearly $18K, which we financed to be able to make payments on it. The first time it got really cold the following winter (less than 20F), the units stopped putting out heat. They were only hissing out lukewarm air. Thinking something was wrong or broken, we called the company, and they sent a tech to look at them. The tech said to me, Nothings wrong with them. They are working like they are supposed to. But these arent meant to replace year round heating and cooling. They are more of a 3 seasons room thing. They never work when it gets this cold-its just the way they are made. WHAT? Then why did your sales person and techs tell us it they were?? We called to complain, and they said, "there's nothing we can do." This place is a HUGE rip off.

• Review fromMark T

  Date: 11/04/2024

  1 star
  I called home comfort to fix my exhaust on my boiler. They showed up and recommended me to replace my unit. I only could afford them to fix my exhaust. They did their " maintenance" and told me they would call me when the parts come in. I called them 2 days later to check if they knew when parts would be. They said they would have their tech call me. I was never called. I called another 2 days later and they said they would check and calle back. They never called again. I called them 2 weeks later to see what going on. They told me they would check on my parts. I told them not to bother I already called a company called " the Mechanical Guy" they did cheaper and had parts on hand. I asked them why their tech would forge my signature on the check list saying what was done that day. They couldn't give me an answer and said they did nothing wrong. Their tech before he left told me there was zero carbon dioxide coming from my unit. Even with the holes in the exhaust. The Mechanical Guy informed me there was CO2 coming from my unit. Don't use Home Comfort Experts. All they want to do is sell you something new. If you don't bite on their sales pitch they will ghost you. You think they will come fix your furnace or ac but they never call you again.

• Review fromElizabeth K

  Date: 08/22/2024

  1 star
  I had them out to fix a gurgle meaning I was getting a blockage. Everything All my drains still worked. A tech came out listened then said he needed help so would have to come back next day. Ok. Two show up run machine twenty minutes, tells me he cant get clog he will have a guy come with a better machine. I paid ****** and now my toilet wont flush right and shower floods only after they left. *** comes next day and tells me there is a clog 17 feet outside my house and they will have to dig it up to get clog. ******* is the estimate. No sleep or eating two days worries of how to pay. I had to get a plunger for my shower to not over flow. 2 days later I was plunging my shower and a big release and clog gone. I was expecting to hear from anyone from the company for an apology and maybe some of the ****** back I paid since they did nothing for my problem and tried to rip me off for *******. Never heard from anyone from company. I would never recommend them for work as I feel they just create problems so you pay more money..

• Review fromKa B

  Date: 08/09/2024

  1 star

  Ka B

  Date: 08/09/2024

  Left my system not working. Lied about its condition. Tried to sabotage my unit.
  

  Home Comfort Experts

  Date: 08/14/2024

  Hi **, we're sorry to hear about your experience. We take feedback like this seriously and will address the situation with our team to ensure it doesn't happen again. Please reach out to us directly so we can make things right. Thank you for bringing this to our attention.

• Review fromWilaDeane B

  Date: 07/12/2024

  1 star
  Not happy with technician charging $124 and didnt take kitchen faucet apart to see if something inside was wrong just said to get a new faucet??

• Review fromMary N

  Date: 04/05/2024

  5 stars

  Mary N

  Date: 04/05/2024

  Home Comfort came on time, was very efficient, and professional. Our installation required them to go downstairs to the main furnace, outside to the A/C unit, and inside in the family room addition. That's a lot of steps! Throughout it all, the technicians never complained, and worked efficiently. They ran into one significant problem (NOT something Home Comfort caused), and worked to problem solve an figure it out. One of the technicians had to go back to their main office for a part, but he did so quickly while the other tech worked on other things. We've used Home Comfort for several big, complicated jobs, and they always come through. I'm surprised at the one star reviews--we have had nothing but quality service. ************************* was especially professional.
  

  Home Comfort Experts

  Date: 04/18/2024

  ****, we are thrilled to hear about your positive experience with Home Comfort! We are so glad to hear that our team was efficient, professional, and able to problem solve effectively during the installation process. Thank you for choosing us for your HVAC needs, we appreciate your loyalty and support.

• Review fromMaryann H

  Date: 02/28/2024

  2 stars
  The salesman was so excited to make this sale that he never explained that we were getting a heat pump. Why is it so noisy?? Loud? We live in a ***** of ****** and are very close to our neighbors. This noise is annoying to say the least. Of course it would be loud in summer but the home sharing our side yard would also have their A/C in use. Thus the neighbors may not notice the summer noise so much. He never said that when the furnace ran it would be running outside. We only found that out when we asked the Technician at completion, if we should cover the A/C for the winter. You explained nothing about our equipment. The salesman also said we could adjust it via Bluetooth from our iPhone app. We have sent the Salesman 4 emails since our January 2023 install and have never received an answer. We feel that he has had plenty of time to answer be now (2/28/2024). It also took 3 days during cold weather to install and our salesman had said it would be in after one full day of 8 hours. The final day they did not complete and leave until 9:00 PM. We feel that he has taken total advantage of the fact that we are not experts in this field and were in need of a heating solution. He had said he would drop off some plug in heaters for our use during install and never did. This is all unacceptable for a business with such high praise in their reviews. The Technicians were all very professional and answered all of our concerns. But I feel that the salesman was just anxious for another commission.