Reviews

This profile includes reviews for Home Comfort Experts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Home Comfort Experts

  56848 Ferrettie Ct Mishawaka, IN 46545-7480

  
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  Home Comfort Experts

  919 Production Rd Fort Wayne, IN 46808-1270

  
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  Home Comfort Experts

  3505 Redbow Dr Valparaiso, IN 46383

  

Review Details

• Review fromGary H

  Date: 02/05/2024

  1 star
  Contacted Home Comfort via text for a quote for a $99 Diagnostic and Service Fee plus $69 Furnace cleaning fee. This written quote was from the home office. Service tech came out and told us that he would make sure our heat would be working before he left but that he did not have enough time to clean the furnace as promised by the home office. Tech handed us a brochure for their Comfort Club Membership and tried to do a hard sell trying to get us to sigh up for this future service. ************* took approx ***** minutes. When he was told all we wanted was to get heat in the house and that we might discuss the membership later he started his diagnosis of our lack of heat. Tech walked into house, turned up thermostat, walked to furnace, removed 4 screws from exterior panel and observed a flashing light, looked at troubleshooting menu on panel and then proceeded to tell me that he did not know what was wrong. He would have to dig further into the furnace to see what parts that need to replaced (so far we only worked on unit for approx **** minutes). He announced that to perform further diagnosis he would have to remove another panel that it would cost me another $135 plus parts and that he could fix the furnace today if he had the parts on his truck. The tech when shown the quote for $99 from the home office, he said they were wrong. He called home office and told us that he had been Instructed to leave and someone else would come out the next day. Nobody came, called and left messages for supervisor for 3 days, no supervisor ever called back. Now we had no heat for 5 days. Tech told us that we needed to use fireplace to keep warm when he left. He also told us that the $99 fee was only for 15 minutes of diagnostic work and that any other diagnostic work fees was determined by him independent from the home office. On day 5 of no heat we called another heating service, they came out, had heat within 10 -15 minutes, no parts needed. Zero stars for H C

• Review fromAndrea W

  Date: 01/16/2024

  1 star

  Andrea W

  Date: 01/16/2024

  I called Home Comfort Experts because I googled them and saw that they had a 5 star review and that they had claimed to have an electrician. I was seeking help for a light fixture that I believed might be faulty and when I called they said that they didn't have an electrician at this time. I began to ask questions about their services for air duct cleaning and the woman I was speaking too was telling me about their monthly membership to include heating, cooling and plumbing that would be ***** a month and that with this membership it would give a discount on services. She informed me of a flat rate fee for the air duct cleaning of around 900. I told her that my house was only a 3 bedroom one bath **** sq ft and asked why it was so much. She explained that it was that high because unlike their competitors they were more through and it takes about 3hours.She said that with the membership that it would be discounted but didn't really say by much. As the conversation continued I had mentioned that I wanted to have my furnace looked at because I hadn't had it looked at since it was built she set up an appointment told me the price and I agreed to the monthly membership. She did inform me that there were no refunds once enrolled. The next day I called to cancel because I found someone cheaper then them and the person I spoke to told me that they would see what they could due as far as the return since it was less then a day.I understand that if you join a membership and services are rendered your not going to get a refund but it was less than 24 hours when I made the appointment and gave more than 24 hours notice of the appointment there should be a refund with out hesitation. They told me that it could take up to 3 weeks if they decide to give a refund.They charge way to much for their services and bait you with this so called membership and then get you on a technicality so do your homework before you call them. I basically just gave them ***** for free.
  

  Home Comfort Experts

  Date: 01/17/2024

  Hello- We spoke with this customer and the customer asked on the original call if there was a cancellation fee- we told her there was no cancellation fee or refunds on memberships prior to her signing up with our services.

   

  Everything was explained on the initial call prior to her paying and accepting our terms. 

• Review fromDeborah W

  Date: 07/24/2023

  1 star

  Deborah W

  Date: 07/24/2023

  One star is way to generous, let me start of by telling who are the most amazing home heating/cooling/plumbing service is....******* Service! Now let me tell you about what happened...woke no hot water, ***************************** was the home comfort expert who came out, he didn't even look at our water heater, he saw a whirlpool sign on our heater and then told us we needed to order our own parts which would be around $300-$500, and then labored would be $700, again never LOOKED at the water heater. He then told my husband we could finance a brand new water heater for $2131. I told my husband with these prices let's get a 2nd opinion. We called ******* and they said it was going to $80 to come out. Before coming this awesome tech named **** called and wanted to walk my husband through a few things before coming out so maybe we could fix it without being charged. He asked my husband to sweep under the water heater and look for a little switch. My husband did that and hit the switch which ended up being an emergency safety switch most people know nothing about. Within an hour we had hot running water. ******* felt so bad because we used home comfort and they charged $124 for nothing, again ***************************** with home comfort didn't even look at our heater. And my husband fixed it with the guidance of ******* Service. We tried calling Homecomfort immediately to report what happened every day for a week with a reply of someone will call you back....a month later no call back from the supervisor, no refund. How do you charge someone who trusts you and don't even look at the water heater and apparently their techs don't know anything about what their doing. Don't waste your time with this company....******************* service.....make sure you ask for **** you will not be disappointed
  

  Home Comfort Experts

  Date: 07/25/2023

  This customer name dose not come up in our database,as well as the email address. I will not be able to look into the matter with out the correct information. Please advise . I will be happy to look in to this more. 

• Review fromTyler C

  Date: 11/30/2022

  1 star
  I have had a terrible experience with this company, do not trust these 5 star reviews. I had a boiler that was just maintenenced through them a few months ago and they said everything was *************. Ended up having it break down right when winter started. They charged me almost $300 dollars to come out and do no work (I was told them coming out on a weekend would be $175 and got a much higher charge - I was okay paying this to get it fixed asap). That day they told me what was wrong with it and said they would get back with me. Did not attempt to fix it at all/give me a quote. I had to constantly bother them for a timeline and they have done nothing to make my experience right. When I called they were having problems pulling up my account and constantly were putting me on hold. I asked about being charged more than expected and have not gotten a response still! I feel like I've been scammed. My house is cold and now I'm down 300 dollars with no idea when it will get fixed/if it will. I am a real estate agent and have referred business to them in the past, and really regret it after this experience.

• Review fromAnthony H

  Date: 09/12/2022

  1 star
  I have no idea how this business has a good rating. They are rude. The salesman pressures you to complete finance application And deny service and give no reason why. I asked for a response from management in writing. But they are sly enough to not respond in writing. I am a Marine Veteran. It is a shame that they treat their community like this.

• Review fromDean Z

  Date: 08/08/2022

  1 star
  home comfort installed the ductless ** unit back in 2015 or 2016, a year after installing the unit i noticed that it wasnt cooling as good as when first installed and i contacted home comfort to come out and look into the problem, when they came out they checked a few things on the inside of the house and said it was fine, after a month or so it still wasnt cooling like it should be so i called out home comfort again and again they told me it was fine but by that time it was close to winter so i didnt need it anymore that year, when the summer came around again and the ** unit was needed again it felt like it wasnt cooling like it should, there are 2 lights on the unit and when it gets to the temp selected it switches to one, well it continued to stay on 2 lights and it never really got cold. so after a few years of me telling them that something was wrong they finally sent out someone who knew what they were doing and said it was low on freon, he added freon and it ran like new again so it lasted that whole summer and then i noticed that at the end of summer it did the same thing but it was close to fall so i didnt worry about it. well come summer again it didnt get cool and i had to have them come out and add more freon and this time they added dye but my crawl space got flooded and i have to have some people come out and clean it out before they will look at the lines, this time when i needed freon added they wanted to charge me, i feel they need to keep my unit working until they get it fixed without charging me for freon because the problem isnt fixed and its their responsibilty to fix it. the technician they were sending out was also rude along one of the office person. i would recommend checking out another business for you hvac needs.