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Business Profile

Newspaper

Star Press, The

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Star Press, The's headquarters and its corporate-owned locations. To view all corporate locations, see

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Star Press, The has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/10/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had subscribed for a promotional subscription for the star press online for 99 cents a month. I had not received any information about the subscription promotion coming to an end. My account was charged $9.99 on 7/8 on 7/10 I noticed and called. They cancelled the subscription but refused to refund my money.

    • Initial Complaint

      Date:01/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for home delivery for the Muncie StarPress around March of 2022. I ordered and paid for a year's subscription with delivery 7 days a week. I paid $500.00 for this service and even paid a $50.00 tip for my carrier. Well, I have had nothing but trouble with their service.1) when I first signed up, I was told that our carrier would bring a "paper box" and put it next to our mailbox. This NEVER happened. The paper was thrown on the ground, sometimes in the side ditch. I will say that it was normally put in plastic, so most papers were readable, but there were several papers that were too wet to read.When I called customer service to inquire when our paper box was coming, I was told "it will be there within 5 days". I was told this for three months, finally gave up on ever getting one.2) I missed receiving several papers through early November. I would call and they would give me credit, but now, I have not received a paper in 6 weeks!! I have called their worthless customer service line and assured each time that they would report my issue to the delivery people and it would be handled. To date, I have called about 30 times, and still do not have a paper. I have tried calling all kinds of phone numbers to try to speak to someone who might possibly "care about their paying customers", but nothing has happened and no papers have been delivered for 6 weeks. 3) I tried to go in person to speak with someone to no avail. They are not located at ********************* any longer, they are on North Walnut Street in downtown Muncie. I recently went there and there was only one person at this location and he was behind locked glass doors. When I knocked, he pretended like he did not hear or see me. I tried calling an ************ Gannet paper as I know they own the Muncie StarPress. When I got half my sentence out of my mouth, I was transferred to the worthless customer service number.I would like my newspaper, the one that I paid for, delivered.

    Star Press, The is NOT a BBB Accredited Business.

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