Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I no longer have this credit card as it was hacked 6 months ago.

  Why cant they send a check like they said they would for the last 4 months.
  
  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 10/17/2024

  After researching this account it was found that a refund has already been issued to the patient.  A check was dated 7/23/24 in the amount of $81.97 and has cleared the bank.  Additionally, a second refund of $139.96 was issued via credit card.  The balance on the account is $0, and no refunds are due at this time.  

  Business Response

  Date: 10/24/2024

  The refund was issued back to the original payment method.  The bank accepted this refund and did not reject it.  Please contact your bank regarding the refund that was issued to your card.

  Customer Answer

  Date: 10/31/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******* 

  
  

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• Initial Complaint

  Date:06/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to Priority Radiology on Dec 21 & 23, 2022. Recd summary of charges. THE BAL PENDING W/INS $1,316, THE AMT TO PAY WAS $874. I paid $874 on 01/21/23, w/my HSA card. New bill recd 02/2023, W/bal of $1,316 due on 3/12/23. Spoke to **** 2/20/23. He disregard bill as the group# (****** **** was missing an 8 when they keyed it in. He would resubmit & it would take 30–45 days. On 3/7/23, the line stated I still owed $1,316. I called **** back. He said that $680 was going to be pd by ins & $636 was being assigned to me. I contacted ****** ins & spoke to ***** ************** *REF Number *********** as my ins provider had changed & I didn’t want this to go unresolved. She called Priority Radiology while I was on the line & stated that they had filed as a new claim vs. a correction & that is why the $874 was rejected on April 7, 2023. ***** said they needed to submit as a correction. During call, **** at Priority Radiology was on the line. He stated they saw their error & sent a correction on 4/10/23, for code ***** $784.00 & code Q9967 $90. The total of those codes for $874 I paid in full on 1/21/23, had never been submitted to my ins & should leave a credit. New statement w/a due date of 04/27/23, bal of $250.33. Priority Radiology referred me to Renee. I was told **** forgot to bill the 12/21/22 CT of the chest & contrast. Told it would be correct in 2-3 weeks. Recd statement for $250.33 bal & due date of 06/12/23. Spoke to Miranda on 05/22/23, she sent to Jimmy, manager of the claims support dept. Said would be resolved in 15 days. This business is called ******** *** w/a ph of 1-614-210-1885 ext. 1819. The address **** ***** *** ******* ** ****** We discussed the reallocation of the bill going toward the credit I should have, leaving me a cr bal of approx $623.67. She told me they would most likely cut a ck. Called again, told to wait another 15 days. Have spoken to Priority Radiology, Anthem, & ******** *** about errors made but no resolution has occurred.

  Business Response

  Date: 06/20/2023

  I have spoken to the patient regarding this bill.  I have also spoken with the billing office manager in order to make corrections and get this straightened out.  At this point in time, the "owed" money has been reallocated as discussed and the outstanding claim has been appealed.  I will continue to be in touch with further communications to get this issue resolved.  I fully acknowledge and apologize for all your trouble.  I will work until this has been resolved.

• Initial Complaint

  Date:08/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [[BBB TRANSCRIPTON VIA CLOSED, DUPLICATE COMPLAINT # ******** ON 9/25/2022]]

  Problem:

  Last month I received a bill for 669.02 from Priority Radiology, because they did not file a pre authorization request for my procedure. I filed a complaint with the BBB, and was contacted by Priority Radiology and was told they have put my account on hold so they could file a retro authorization, since there was a medical need for the procedure. I have once again received a bill for the full amount because they did not file a pre authorization. I want them to do their job and straighten this out with the insurance company! They did not do their job and file a pre authorization, and they did not tell me at the time of the procedure that I had to pay the full amount because of their negligence. I would like for them to straighten this out with the insurance company!!!

   

  Desired Resolution:

  Billing Adjustment
  

  
  

  Business Response

  Date: 08/30/2022

  This is in response to Complaint ID# ********.  The patient’s billing has been put on hold until we get this resolved.  We have filed an appeal with her insurance company to authorize the exam that they did not cover for which she received a bill.  I have spoken to the patient directly to let her know that we are taking care of it.  She has my contact information so she can contact me directly for any issues with our billing company or any of the other services we provide. 
   
  Thank you,
  ***** *****
   
   
  ***** *****
  Manager
  Priority Radiology
  ************
  

  
  

  Business Response

  Date: 10/25/2022

  [[BBB TRANSCRIPTION VIA EMAIL FROM THE BUSINESS]]

  To whom it may concern,

   

  **** ** * ******** ** ********* ** ********* 

   

  This is the 2nd complaint from this customer regarding the same issue.  The first complaint *** ********* *as regarding an insurance claim that was denied because there was no pre-authorization.  Based on the initial complaint, we filed an appeal with the insurance company.  The insurance company denied the claim appeal.  The recent complaint from Ms. ***** was because she received another bill.  She received another bill because the appeal for the claim was denied.

  Ms. ***** is responsible for her bill. I have left a message for her to contact me directly to explain.

   Thank you,

  ***** *****

   

   

  ***** *****
  
  *******
  
  ******** *********
  
  ************