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Business Profile

Tire Dealers

Big O Tires of New Albany Indiana
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Nicholas M

    Date: 09/18/2023

    Poor experience, had purchased a set of four tires , with warranty , after having a tire pop and the vehicle towed in I received a call from Ashley who told me that I needed a set of four tires . I told her I had a warranty and that they would be covered at 23 $ each roughly , it was the install of the tire . She said she ordered them and that was the end of the call . She then called back to tell me that they would only cover one tire under warranty , even though all four needed replaced I would unfortunately have to have it towed in again if there was another tire flat incident . I asked to speak with a manager and then sat on hold for several minutes. I then got ahold of the owner Matt Dunbar who told me there would be no tires covered under the warranty and I only needed two tires not four , but wouldn't cover any . After 15 minutes he angrily agreed to replace one only under warranty , because that's more than he would be legally required to do .

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