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Business Profile

RV Dealers

Walnut Ridge Family RV Sales
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought 2025 Puma palimino 402 LFT 09/23/2024 and hot water did not work as soon as ig was delivered. They repaired it a week later with a circuit board. Then we still had to keep reaetting hot water heater about a month maybe then no hot water has several different codes.We have been without hot water over a month this time. They ordered parts and came today still no hot water. They dont always answer phone or call back. Its suppose to be brand new camper. We want to return it at this point.

    Business Response

    Date: 12/23/2024

    Mrs. ****** has had problems with her water heater, but Walnut Ridge has gone above and beyond to help work through the issue.  Walnut Ridge has paid for ******************** to go onsite seven times, if not more, to help diagnose and fix the problem.  According to the Forest River owner manual, the customer must bring the ** to a certified service facility for repair.  We understand that Mrs. ****** is living in the **, so we made different arrangements to accommodate her. 

    Jacks Mobile Repair has replaced the board and the entire water heater. After installing the new water heater, Jacks received a call stating that it was not working again. They found a rubber seal that was allowing water to drip from the roof gutter onto the board inside the water heater. As of last week, everything was working after replacing the board again,and the customer was satisfied. 

    ********************************************* has done everything possible to help ********** through this problem.  One thing to note is that the customer had hot water most of the time but had to go outside to reset the board.

  • Initial Complaint

    Date:05/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a 29RLI Cougar fifth wheel camper from WalnutRidge Family RV. Salesman lied about a rear hitch wiring harness. When I agreed to purchase I was told it would have a rear hitch and waiting harness Took delivery and went to connect to rear harness - none was there. Offered to stop at there place and let them show me its location and to correct door popping open. Their response was to call back and schedule an appointment for 2+ weeks out. Said I have to pay to get a rear harness installed. Salesman lied. Service is terrible. Their motto is Sell it and forget it!!Customer service and support is terrible.

    Business Response

    Date: 05/31/2024

    Dear *********************,
    Thank you for bringing your concerns to our attention. As the General Manager of Walnut Ridge Family RV Sales, I am committed to ensuring that every customer is satisfied with their purchase and service experience.
    I want to address your concerns regarding the rear hitch wiring harness and the door issue with your 29RLI Cougar fifth wheel camper.
    Rear Hitch Wiring Harness: According to our records, all documentation signed and reviewed during your purchase accurately reflects the features included with your camper, which did not list a rear hitch wiring harness. However, we understand the importance of meeting customer expectations. To resolve this issue promptly and to ensure your satisfaction, we are more than willing to install the rear hitch wiring harness at no cost to you.
    Door Adjustment: We recognize that having a door that pops open is inconvenient and we apologize for any frustration this has caused. We initially scheduled an appointment based on our standard lead time. However, we will expedite this service and ensure that your door is adjusted as soon as possible.
    At Walnut Ridge Family RV Sales, we pride ourselves on transparency and customer satisfaction. All our customers are given the opportunity to inspect their camper with a technician before taking delivery to ensure everything meets their expectations. This step was completed during your purchase as well.
    We are committed to making this right for you. Our team will reach out to you shortly to schedule the installation of the harness and the door adjustment at your earliest convenience.
    Thank you for your patience and for giving us the opportunity to resolve these matters.
    Sincerely,

    *********************

    Customer Answer

    Date: 05/31/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

    [Provide details of why you are not satisfied with this resolution.]

    Regards,

    *********************

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