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Business Profile

Gun Equipment

BH Springs Solutions LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Equipment.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/16/225, I ordered some parts from this company. They pre-authorized the transaction via my **** card. The next day they came and took the money for the transaction. It is now 02/20/2025 and they have not sent anything to me. Nothing at all, no e-mail, no products. I attempted to search their side for order tracking and found none. I submitted a request to them inquiring about my order, and called their phone number, to leave a message about my order. Still nothing, these attempts at contact were over a week ago, and I have again, heard and seen absolutely nothing from them.

    Business Response

    Date: 02/21/2025

    Thank you - this is a misunderstanding.

    The product ordered is in manufacturing and when it is back in stock, all Backorders for this product will be filled.  Customer's Receipt notes this item is Backordered.  Customer is welcome to a refund now or anytime in the future prior to receipt of the product.  When new supply arrives, all Backorders are shipped in the order they were received - and, sometimes, depending on demand for an item, the product never returns to "In Stock" status or only returns to "In Stock" status for hours or days until the remainder of the supply that was not required to fill backorders is exhausted.  Again, this is very situational and unpredicable as we have no way to accurately predict consumers' buying levels or behaviors.  

    The most reliable way to obtain any product from ********************************** that may be found out of stock, is to have the Backorder position this customer currently holds because it assures the customer will get the product upon our receipt of next supply.  The alternative as a retailer is to simply go out of stock until we receive new supply and not accept backorders and sell the new supply to whomever happens to get lucky and find it back in stock at our website and before it's sold out again.  And, from a retailer's perspective, that alternative involves less work on our part since no backorders would never need tracked and there would never be misunderstandings like this - and the luckiest who happen to be in the right place at the right time get the product when it comes back in stock - - - and, that would be a "fair" process for all consumers - it would probably create a lot of traffic at our website of people coming back again and again to see if they can get lucky.  We allow backordering of out of stock items because it seems like a more predictable, civilized, and equitable way to help all of our customers get their desired products and as soon and as reliably as possible. 

    The subject product of this customer's backorder is one where we've sold every unit the manufacturer has ever been able to make for us and to be direct about this based on our demand and supply experience, it is highly unlikely that every consumer who wants this same product is going to be able to have what he/she wants.  We've sold every unit of this same product that has been produced for us in the past 10 years - and demand continues to increase and the manufacturer continues to try to catch up......so inevitably, there will be consumers who want this product who are not going to be able to get it - especially if we stop accepting backorders.  As it is, this customer is guaranteed to receive the product the next time we receive supply, which, at this point could be 8-10 weeks but likely sooner.  The customer is welcome to full refund, now - the customer can also choose to cancel the order and apply the refund amount to a different product, or the customer can remain in the current backorder position which does guarantee fulfillment when new supply arrives.    

    Our decision to accept Backorders for any product is a conscious decision to have a process that assures our customers are able to obtain the products they desire.  Manufacturing production capacities are not completely within our control - so, we have tried to maintain the best system possible, so that when an item does go Out of Stock we can continue to serve our customers in an orderly way.  The last intention we have ever had.....since maintaining a backorder system is a cost to our business that does not return except via possible good-will.....is for our extra efforts to result in complaints to the BBB. 

    A copy of this Response is also being forwarded to our customer.  Our inclination is to Refund this customer's order, now - however, because this order is holding a reservation for this product in the form of a Backorder position - the implication of completing such a reflexive-refund is not without consequence to the consumer who loses the assurance that this product is on it's way to him and just as soon as new supply arrives - therefore, the decision about this Backorder is fully in the hands of the consumer and we will abide by and respect the customer's wishes, whatever that is.  

    **** ****, BHSpringSolutions' ***Founder

     

     

     

     

    Customer Answer

    Date: 02/21/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 

    I appreciate the timely response from the business, and believe that they are now addressing this response to my satisfaction.

    Regards,

    *** *****

  • Initial Complaint

    Date:12/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/10/2024 order #***** was placed. Payment was authorized and submitted with my credit card. Shipping was paid for **** with 3-5 days delivery. After 4 business days, I still hadnt gotten an update on the order or shipping. I went to the website and status is still showing processing. I emailed the first time on 12/13/2024 asking for an update. I also called their phone number and was directed by automated answering to leave name, number and message and first available agent would contact me. Today, 12/16/2024, I emailed again and also submitted a message on their webpage. I still havent received any reply nor update on my order. The order amount was $39.95 plus $7.95 shipping (3-5 business days ****** Total of $47.90. I am patient but this part is needed rather promptly and their business actions are completely unacceptable. I would like a refund and cancellation of the order.

  • Initial Complaint

    Date:09/26/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an Order on May 25, 2024. I emailed them on 7/13 and 8/24 and received NO REPLY. I called on 9/24, left a message and got no call back (listen to their message ************). I emailed again on 9/26. I have requested a refund. I do not have my products OR my money.

    Business Response

    Date: 10/21/2024

    This customer is being refunded. 

    Business Response

    Date: 10/21/2024

    This customer is being refunded. 

    Customer Answer

    Date: 10/23/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

    IF INDEED THEY ACTUALLY DO RETURN MY MONEY AS IT SAYS THAT IT WILL! NO REFUND YET


    Regards,

    ****** ******

BH Springs Solutions LLC is NOT a BBB Accredited Business.

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