Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 ***** equinox from Rayskillman in ********* on March 19, 2022. Prior to purchasing this vehicle I was provided an auto check report that the dealership gave me. This report summary on the first page had said that there were no accidents for the vehicle and that the vehicle had a clean title. Last Thursday I went into a dealership in ****** **** to look into trading in this vehicle. At this time the vehicle dealership had provided me a Carfax and asked me if I was aware that this vehicle had a total loss. I did not know this information and was not made aware of this prior to purchasing the vehicle. I then contacted my financing company to inquire about any information that they may have in regards to this claim. They said that the title was a clean title and that a total loss was never communicated to them at the time of the financing. I then review the auto check that was provided to me dated March 17, 2022 and investigating the prior history of the vehicle on December 21, 2021 the vehicle is registered to an insurance company and titled as such. The description stating this was provided on the auto check given to me. I went into the dealership after talking to the general manager yesterday to see about getting into another vehicle. I was under the assumption that Ray Skillman was going to make the situation right considering this was a title wash and illegal situation and The car was sold to me at retail price. When I was in the dealership the sales person had stated that I owe too much on my current vehicle and that there was nothing that they could do but he would look into other vehicles where they could roll over my financing. I went to Rayskillman under the impression that this was a reputable company with an accreditation from the Better Business Bureau. This illegal act has not been made right or justified and I would like to find a solution before contacting an attorney.

  Business Response

  Date: 02/07/2023

       As with any Used Vehicle, we do our best to ensure the vehicle we are selling is inspected and that an Auto Check is run. As stated, we gave the customer a copy of the Auto Check which showed no accidents on the 2016 Chevrolet Equinox. It was also available for the Auto Check Buy Back. That needs to be completed within 90 days of the purchase. The Used vehicle Market has been very volatile the last 18 months with vehicle values being up and down. At the time of purchase a 2016 Equinox with ***** miles was bringing a Premium Market Price. Unfortunately, that market has changed. We tried to trade our customer out of his vehicle, but he owes much more than the current value. In no way did we sell or act in an illegal manner. in no way did we TITLE WASH this vehicle. This vehicle per the Car Fax shows Service work being done at ****** Chevrolet on 01-21-2022. We here at Ray Skillman are a Great Dealership with a Wonderful Reputation. We are sorry for this customer and the experience but there is nothing we can do. A total refund or repayment for this vehicle is not something we can do.     

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new 2022 ********** Mirage G4 March of 2022. Contacted the dealership multiple times after reviewing my paperwork to have my GAP insurance refunded on my loan because my main insurance carrier provides GAP insurance automatically. Every time I've called the dealership has refused me my right to refund my GAP insurance even though the paperwork that I signed to buy the car stats that I am able to cancel the policy and receive a refund towards my loan.

  Business Response

  Date: 01/06/2023

       I have given this paperwork to the Business Mgr. he will cancel the Gap Contract. He is contacting the Customer as he will have to come in and sign off on the **** He will be getting this handled as soon as possible. Thank You

  Customer Answer

  Date: 01/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.] I have not been contacted by anyone from the dealership. 
  
  Regards,
  
  ***********************
  

  Business Response

  Date: 01/12/2023

       According to my Finance Mgr. we have tried to contact this customer 3 times. Please inform this customer that he has to come into the dealership as we need him to sign the cancellation form. Once this is done his cancellation amount will be credited to his loan. 

  Customer Answer

  Date: 01/12/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***********************

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently worked with the lease here pay here folks to get out of a vehicle Im paying $901 a month on. However my experience has been terrible. I left the lot Saturday 10/22/22 not to even make it home before the transmission overheated. I had to call AAA to have it towed back to you guys just to get back in my Impala. I was told by ************************* that the vehicle took extra time in service to get things fixed right and that it was fully serviced and ready to go. Clearly it wasnt the case. I explained to them from the get go I needed a 100% clean, safe and dependable vehicle as I will carry my daughter in it. Since then I have not heard anything back from anybody about where we are at but yet I was told it would be made right with me. I would either like to placed in a safe, clean and reliable vehicle or the $500 cash down returned to me.

  Business Response

  Date: 11/14/2022

       As of this writing, the Transaction has been backed out and the customers money has been refunded. 

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2009 dodge ram **** on March 25th 2022 from this ray skillman. First I paid 18k for it plus the gap insurance and supposedly the best warranty they allowed for a truck that age. When I bought the vehicle I was under the impression that it had been serviced. Well that was not the case at all. The front end had an axle boot blown out which had to be there when I bought it because the previous owner had the part sitting in the backseat ready to be put on. Second my transmission fluid was extremely low and my transmission just kept banging into gear. My oil was low and they didn't even check my tires because my valve caps were corroded on. The only thing I didn't have to pay for was the front end work. Next I had an exhaust manifold failing. They told me my warranty wouldn't cover it because it hadn't totally failed. It had bolts snapped off at the heads and was hanging. I still have the receipt for it because that was 700 dollars. Now I'm spending 800 on back breaks because they didn't check my breaks either. I have put more money into this truck than I paid for my warranty already. And now the second ray skillman told me it doesn't cover anything with rust which the first one did not tell me. So now I'm concerned if something happens with my motor. They're gonna pin it on me because of a ***** part causing the failure or something dumb like that. It was my first time buying my own vehicle and this place has made me never want to deal with ray skillman again. Plus the kid I bought it from is never anywhere to be found. No matter how many times I call his number or the shop asking for him he's always at lunch or preoccupied. They lied to me and sold me a truck they hadn't looked at and if they did look at it then they need new service people because so much basic stuff was missed on this and I'm paying for it. So what good was a warranty or anything for. They just wanted to be rid of this truck and lied to do it because they knew I had no experience.

  Business Response

  Date: 08/22/2022

       This vehicle and customer have come back to the Dealership on 4 different occasions. During each visit and complaint each issue was handled by the ************* I have enclosed copies of all of the repairs. Ray Skillman ************* was not made aware of any other issues or problems concerning the ******************************************************************************* Brakes. Their desired settlement of a Refund on a vehicle that was Sold on 3/25/2022 is not something the Dealership would consider. We will however be willing to look at the 2009 Ram in Service and see what issues and complaints the customer is having and try to help with repairs.  

  Customer Answer

  Date: 08/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I made them aware multiple times about the exhaust manifolds. That ray skillman was the one that made me aware of it when they fixed my front end. They said at the time that it had not fully failed so it wasn't something that would be took care of. I take it to another shop in greenwood and it had multiple bolts snapped off at the head that had to be drilled out. That cost me 700 dollars. Second they didn't say anything about the fact that they didn't service my truck. My oil and transmission levels were both low and my valve stem covers were corroded on so I couldn't even check my tires. I wouldn't of even known the manifold was going bad had they not said something to me. They said they heard a knocking when they were under my truck repairing my cv axle boot and front drive shaft. So that is not truthful at all and very frustrating. I would atleast like the money back for the manifold. I didn't want a refund for the truck I love the truck it's this ray skillman that is making this a bad experience. I want my money back that ive had to already put in the truck because of things that weren't addressed when the truck was supposedly "serviced".

  
  Regards,
  
  ***************************