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Business Profile

Wax

European Wax Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/12/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of 1st transaction 6/26/23. Location: ***********, *******- ******** Town Center. I purchased 12 Wax Passes-Brazilian on my first visit. I was recommended the package by the receptionist who stated I would save money by purchasing the wax passes and that I could cancel at any time. I had an extreme reaction to the wax on my first visit. I returned to the location on 6/29/23 because of the extreme discomfort I was experiencing from the wax session. I spoke to the General Manager, ****. **** apologized for my experience and gave me samples of their serums, one of which she pumped serum into an open cup, no lid. I went home and tried the serums. They helped some, but I was left with red marks from the abrasive waxing. I returned to that location on 7/26/23, and spoke to ****. I asked for a refund of the wax passes due to my reaction. **** stated that my reaction was from the employee's poor technique and she has since let that employee go. **** reassured me to keep getting the sessions done and if I still have a bad reaction that I can ask for a refund of the remaining passes, without an issue of the 30 day cutoff time. I specifically asked **** if I would be refunded the full amount past the 30 day period and **** reassured me that I can come speak directly to her and she will issue a full refund. I had another wax on 7/23/23, another bad reaction and was told to purchase their product (exfoliant) to recover. Another wax on 8/27/23, bad reaction again. Was told to not use exfoliant. Another wax on 9/24/23, another bad reaction. Was told to purchase serum. The waxing has caused permanent scarring and the products have helped the discomfort minimally. I have contacted the location 4x by phone and I have visited the location 2x since 10/11/23 requesting a full refund. I have not received a return call or an email. I do have the calls recorded, however they are a format that I cannot upload to this complaint. I am beyond frustrated, mortified, and disappointed.

European Wax Center is NOT a BBB Accredited Business.

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