Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ***************** online about a white ************ and asked if it was still available, they said yes. I told them I was going to stop by and look at it. I get there and they tell me I cant look at it or drive it it was being safety inspected. Then they say I can look it. We walk down the road the car in service bay with the hood up and they have a part on top of the motor blocking the cooling system tank so I cant see it. If I would have seen the cooling tank I never would have bought the car. Then they tell me I can test drive the car. Car drove and ran well but the check engine was on and they said they were going to fix whatever was wrong with the car. I havent even put ***** miles on the car and the cooling system has no coolant and is gummed up and bad. There seems to be leaking coolant. I dont feel like they presented this car to me in an accurate way. They staged this event to hide problems with the car. I would prefer to be refunded my money and give the car back or at least have the problem fixed. They never fulfilled their promise to provide inspection sheets as well. I have to put plates on this soon and I cant even drive it and cant afford to fix it right now. I also havent received the title yet.

  Business Response

  Date: 12/19/2022

  Good Afternoon

  *************************** purchased a 2006 Malibu on Nov. 8th 2022,  The vehicle he purchase was in our used car inspection center when he came in to look at it.  At that time, It was in the middle of being repaired. I have enclosed the used car inspection report and a signed AS/IS statement signed by ***************************, We have had no communication from **************** after the sale. ******************************** will look at the car and cover any repair that was made during the original inspection.

  Also the title was mailed to ****************, and is likely at his local pos toffice.

  Best Regards

  *********************

   

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased used car on Friday 2 days later it stopped running with blown engine. ******* level kept dropping and engine kept overheating and tire kept deflating and car kept powering down on interstate. Had to keep stopping at auto stores to fill fluids. Someone at dealership told me they only warranty cars for 30 days unless you buy the $2,900 extended warranty which I did not purchase. Now they are denying that. They said might have been problem when they serviced car and maybe oil filter wasnt tightened down or something - but they are now disputing that! They said its my problem and they asked me to pay an additional $7,900 to put in new engine. Workers from auto zone and advanced auto and other individuals checked fluids and helped me add fluids. The car completely quit 35 miles from **** and had to have AAA tow car back to dealership. Dealership refused to return calls and I had to keep calling and trying to go up the chain. I want the car fixed or my money back. The car oil and engine and tire alarms kept going off (probably ***** times) during drive to ****** ******* and car kept powering down on interstate. Salesman called me stupid for adding oil to a car they had just serviced. It was traumatizing and demoralizing what has happened. The ** said they should be able to get engine warning logs but now hes saying there are none validating my story. I have never been treated with more disrespect and called stupid more than with this dealership!I had car 2 days and dealership has had it for 8 days now. They are not offering to fix car or return my money.

  Business Response

  Date: 12/15/2022

  We let the customer know we were diagnosing the issue with her car for free. We have found the head is warped do to overfilling the car with oil. We have sent the head out to be fixed and we will replace the head gasket at no charge to her.

  Customer Answer

  Date: 12/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  First of all the business has NOT returned my calls and this is the first I have heard that they are willing to fix the car for free. They keep saying the oil was overfilled - but that does not agree with the fact the OIL light kept coming on & when checked the oil was low AND the car kept overheating & when checked there was NO COOLANT in the car so that too had to be filled multiple times.   And concerning they cannot produce the electronic engine logs to prove that these warnings did indeed occur.  

  Does replacing the head qasket fix the entire problem?  Are they offering a warranty for this work?  

  It is very concerning that a business like this would NOT reach out to me or return my calls. Also, concerned that I spent a considerable amount of money on a car that driven 2 days no longer works.   
  
  Regards,
  
  *******************************

  
  

  Business Response

  Date: 01/10/2023

  The repairs I am suggesting will fix the vehicle. There will be a 12 month warranty on parts and labor. The technician is in the process of getting the car back together. We will contact the customer when the vehicle is fixed.

  Customer Answer

  Date: 01/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I have left 10 messages with GM and/or President of ***************** and no one has called me back until yesterday (after I spoke to the BBB again) to say they are fixing the car.  No one ever contacted me to discuss their proposed fix.  I have researched having the head gasket replaced and everything, and I mean everything, I have read and heard told me NOT TO DO THAT!  They all say if the head gasket has to be replaced there is probably already internal engine damage!  Also, since the dealership couldn't provide engine logs from all the low oil and engine overheating warnings - that makes me believe there is more wrong with this car than just the engine! And let's not forget the car needs a new tire!

   I want a new engine or at least a 3-year guarantee on the engine (which is what I would get with a new engine); a different car; or a refund! Who spends over $14,000 for a car that needs a new head gasket?  Maybe on a car that you only spent a couple thousand dollars on - but definitely not one over $14,000.  I am also concerned that the minor 1-year guarantee they are offering means what?  They already won't return my calls or bother to talk to me.  How can I trust this dealership as they have already shown they are not trustworthy and they do NOT stand behind their products or work?

   

  
  Regards,
  
  *******************************

  
  

  Business Response

  Date: 02/07/2023

  *******,

            We were able to resolve the ******************************* complaint. We were able to trade her out of the car she originally bought and get her into a different vehicle on January 14. Thanks for your help on this matter.

  
  

  *************************

  General Manager

  Andy Mohr Chevrolet

  Customer Answer

  Date: 02/16/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *******************************

• Initial Complaint

  Date:11/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a truck exactly 12 Months ago. I have put only approximately ***** miles the truck. Over the last 6 months I have had to put $8000 worth of repairs, and the issue is still not fixed, as well as an additional $1300 of other issues that were found. The dealership refuses to help make this right. They sold an unreliable vehicle and dont care about helping to make it right. In addition to that, they failed to communicate with the lender of the vehicle I traded in which has resulted in that lender still showing me to be in debt. $900. That also is something they are refusing to make right.

  Business Response

  Date: 11/30/2022

  We offered to diagnose the issue for the customer they refused unless we would pay for any and all issues. We said we could help with the bill but would not cover all of it, they refused. The $900 is for the *** cancellation that they used for a down payment on their current vehicle. ********* also sent them a check for $900 for their *** cancellation. They owe Ally $900 for double payment on their *** cancellation.

• Initial Complaint

  Date:08/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2014 **** Mustang on Saturday 04/30/2022. I took the vehicle in on Monday 05/02/2022 to ********************** costing $50 for an inspection and was told it had a blown head gasket. I immediately contacted my saleswoman ** and she requested that I get a 2nd opinion. I took it in for a 2nd opinion on 05/12/2022 to Courtesy **** costing $108.50 who confirmed the blown head gasket diagnosis. I again contacted ** and she asked for proof of the diagnosis so I text and emailed her both inspections. She never responded so I continued to call/text/email her about the situation. On 06/09/2022 I reached her by phone and was asked to send over parts estimate. ******** **** emailed her what she requested. I waited for her to contact me but she never did so I continued to email/text/call.. After finally reaching her through text/call on 07/11/2022 she asked for the proof of the diagnosis and repairs and stated she would contact the service manager then get ahold of me. I emailed her all of the receipts, inspections, parts estimate and repairs that were done but I never heard back from JD or a service manager to get this resolved. In the meantime I wasn't able to drive the vehicle until the repairs were completed. ************* had my vehicle for a month waiting on parts and performing repairs to fix the blown head gasket. I finally got it back on 07/05/2022 after paying $3,643.70.

  Business Response

  Date: 09/01/2022

  To whom it may concern:            
  I agree that vehicle was purchased on 4/30/2022 from Andy Mohr Chevrolet, with the vehicle being sold AS IS and having no expressed or implied warranties covering anything on the vehicle.  I also agree that the customer was in contact with the salesperson about the issue with the vehicle. The customer was offered to purchase an extended service contract that would have covered issues like this through our finance department when she finalized the purchase. The customer declined the extended service contract.
  This vehicle passed our service inspection before it was available for sale. Our ASE certified technicians perform an engine block test on any vehicle that has over ******* miles on them to determine whether the head gasket is good or not. This vehicle only had ****** miles on it at the time so our service department would not have performed that test.  Upon getting the diagnostics of a blown head gasket with her mechanic, I asked her to get a second opinion from a third party source to confirm everything with intent of working out a resolution with her.I asked for a second opinion because she test drove the vehicle here before purchase,then drove it back to ******** and everything seemed to be ok.
  When the second opinion was confirmed, I asked the salesperson to get copies of the parts list and estimates. My reasons for asking for these things was not to cover the bill in its entirety, my goal was to talk with the customer about a reasonable solution where the customer participates in the total.
  What I would like to do is contact the customer now and come to resolution that suits both parties. I will be reaching out the customer to start that process.
  
  Thank you
  *******************
  Sales Manager
  Andy Mohr Chevrolet

  Customer Answer

  Date: 09/03/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *************************