Reviews

Review Details

• Review fromBrian F

  Date: 01/05/2023

  1 star
  I would be highly cautious of their used car inventory and their service/repair/inspections. Drove 2 plus hours to look at a car, sales staff was great. Car had a heavy cleaner smell, thought it had just been detailed. Test drove the car twice at different time periods over the 4 hours we were there. Signed the papers right at closing time. Left the car lot headed home less than a mile down the road, tire sensor light comes on. Never came on either time we test drove it??? How did sensor not come on until after we purchased and left??? Get the car home and a family member looks at the car and says what is that smell?? I said cleaner. Drove car next day family member said that ***** was strong when the car started. Family member gets headache riding in car??? Schedule an appointment at local service shop. Minutes after getting it in the shop I am told CRACKED EXHAUST MANIFOLD. So we were sent off from ***************** lot with a huge SAFETY ISSUE!! Did they check the car in the service department like we were told?? I called ***************** spoke with sales person & get a reply from manager through the sales person "we will give you $$ for the diagnostic fee, wish you would have brought it back to us we would have cut you a break." I asked wait break are we talking about over 2 hour drive in an unsafe car, would have to have it towed. Communicate back and forth by text, never got a call from a manager. Threw a little more money at me and basically said they don't care and to go away was the impression I was left with. Wouldn't even split the cost of the estimate. ***************** management doesn't seem to care about customers or safety or getting or keeping repeat customers only about the $$. I would not be writing this if a management member would have picked up the phone and talked, showed some concern about sending a customer off in an unsafe auto that was inspected. One and done for me **** "NO" ****.

• Review fromNe M

  Date: 09/19/2022

  1 star
  I purchased a 2016 **** Explorer XLT at Andy Mohr Chevrolet recently, within the last 3 weeks. It's been at a local **** dealership service center since then. 2 days after I bought it, the check engine light comes on. I take it to AutoZone for a diagnostic. Cylinder 3 is misfiring. I hope it's nothing more than needing a new spark plug, but oh boy was I wrong. I took it to my local **** dealership service center. Turns out coolant leaked into cylinders 1 and 3, ruining the engine. This had to have happened before purchase, as I had only driven it home at that point. So, I spent about $20k on this Explorer with a worthless engine. Now I have to shell out another $9k for a brand new factory fresh engine just to use the vehicle. Clearly, ***************** does not perform the necessary safety and functional checks that they say they do, as per the round inspection sticker on the windshield of my $20k paperweight. Do not buy used cars from Andy Mohr Chevrolet in Plainfield.