Complaints

This profile includes complaints for Beacon Health System, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Beacon Health System, Inc.

  100 Navarre Place, Suite 1100 South Bend, IN 46601-1033

• 

  Beacon Health System, Inc.

  707 N Michigan St STE 501 South Bend, IN 46601-1072

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because: After talking with a representative from Beacon Health on May 22, I followed up with a phone call to the IMed I had visited. I asked what the charges are to be seen and was NOT told what is stated above in Beacons response. Also I did not have a complete conversation about this issue with the Beacon billing department because when I asked for the representatives name I was hung up on. What is being said at time of service is not that these are the minimum or base charges. I believe it is being billed as a patient with insurance that is self pay and not an uninsured patient that is self pay.
  
  
  credit report? No thing was resolved. I paid in full for the visit, $130. They sent a bill charging $232 with a credit if $46.40 with a balance due if $55.20. We have had this happen at a different office (not IMed) and they charged for an office visit like I had insurance and was being seen during office hours instead of an uninsured patient office visit.

  Business Response

  Date: 06/02/2025

  This patient was seen at TRMG IMED (Three Rivers Urgent Care).  Payment is collected at the time of the visit based on an estimated level of service, which is level 3 (99213).  The level of care provided was a level 4, which is 99214. The charge for that level of care is $232.00.  The patient signed the visit agreement which states that payment may exceed what is estimated at time of service (agreement is attached).  This visit was reviewed by the IMED Supervisor on 05/26/2025.  She states the following: Our verbiage to ALL self-pay patients is that we are collecting the minimum office visit charge, after the visit has been coded you may receive a balance bill if there are any additional charges or a higher office visit level.  The patient owes the balance.  It was coded and billed accurately with the appropriate self-pay discount. We apologize that the patient was not clear on what was being explained at the time.  
  
  

  Business Response

  Date: 06/04/2025

  The current balance on this account is $55.20.  Per the billing office, this is going to be waived as a courtesy to the patient.  Patient's balance will be $0.  

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:
  The issue is not resolved. I'm still waiting on a response from Beacon regarding the remainder of the billing. 
  
  a supervisor, called stating the *** discounts weren't applied because insurance didn't pay. Explained the situation again because she did not check notes prior to calling. Asked ******** to add a family member to my acct so she could also call with info and receive updates, this was never done because when the family member tried to call she was told she was not on the account. Was transferred to a supervisor but had to leave a message, also called ***** ****** (pt acct mgr), neither responded. 10/10 received an email from ******* with an itemized breakdown. A cash discount was applied to the 7/6 services but the 7/3 and 7/10 were still "with insurance" per the hand written note on the printout. Emailed back 10/10 explaining the whole situation again asking if the cash discount could be applied to the 7/3 and 7/10 services. 7/6 services were paid in full 10/20. Follow up emails were sent 10/24 and 11/18 all with no email response or calls from Beacon.

  Business Response

  Date: 12/19/2024

  This has been sent to our billing department for a response.  Further information will be provided following this review.  

  Business Response

  Date: 12/30/2024

  I have reached out to our billing department again for a response.  I apologize for the delay but it is likely due to the holidays.  I should have a response for the complaint by 1/3/24.  

  Customer Answer

  Date: 12/30/2024

   I am rejecting this response because: I am still waiting for review and a response from the billing department.
  
  

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:
  

  I need to say something this is really stupid; this medical bill is almost closing in on 2 years old! 

  Someone didn't do their job correctly and I'm paying for the sloppiness!

  
  

  Business Response

  Date: 10/29/2024

  The complaint has been forwarded to our billing department for a response.  

  Business Response

  Date: 10/29/2024

  Billing has reviewed the concern.  The bill should not have been submitted or sent to the patient.  It has been corrected and the amount owed is now $0.  We apologize for the billing error and thank you for your patience as it was resolved.

  Customer Answer

  Date: 10/29/2024

   I am rejecting this response because:
  
  They are dragging their feet and refuse to help me
  
  

• Initial Complaint

  Date:03/29/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While visiting family out of state earlier this month I experienced heart palpitations which necessitated a visit to the ** at an ************* hospital. Afterwards, I had that hospital send the diagnostic results to Dr. ******** ****** in ********** (Beacon Health System).On the morning of 3/20/2024 I received a message from Dr. ******** ****** stating he wanted me to schedule an appointment. I returned the call at 9:27 a.m. and after a brief hold told the individual who took the call there was pertinent information NOT included in the ** report which ****************** was unaware of and I needed to leave him a message. The Beacon representative refused to take a message and said she would only schedule an appointment for the next week or two. Quite frankly, I became angry and asked to speak with a supervisor as *** never heard of a medical receptionist refusing to forward information from patient to doctor. After a long wait I was told someone would contact me soon. As of this date, this issue remains unresolved even after sending an email to their customer service line and copying in *********************** CEO (*********************).Its unacceptable that an employee answering a call would decide what medical information for a ********************************* is not pertinent to forward to their physician.Please note I have no issues with ******************. He is a fantastic physician but the individual who took my call is at best incompetent and unqualified for her position.

• Initial Complaint

  Date:08/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:While I am happy to provide more information, I rejected response to not appear that I believe this issue is resolved.  Patients name: *********************** *******, DOB 2-22-2006 and services took place at Beacon ************* Main Street.  

  I look forward to reading your response.  

  thanks!

  **********;

   

  
  

  Business Response

  Date: 08/08/2023

  I have forwarded this complaint to our billing department but it may be difficult for them to research without a few more details.  If the complainant could provide the patient's name and date of birth as well as where within Beacon these services took place, it could be a faster response.  We will attempt in the meantime to look at the issue and respond.

  Business Response

  Date: 08/10/2023

  Billing has spoken with ****************** multiple times.  Billing is not responsible for enforcing divorce decrees.  As a courtesy, they did send statements to the patient's mother for her records at his request but can only bill the person listed as Guarantor, which is *******************  If his ex-wife is legally required to pay the patient's bills and is not doing so, he will need to contact the court to pursue her compliance.  ***** will continue to be sent to him and he will need to proceed with payment himself or have the court intervene to enforce the divorce agreement.

   

   

  Customer Answer

  Date: 08/10/2023

   I am rejecting this response because:
  You are missing the whole point and I've felt the need to go to through the ********************** because of this.  

  I was never told I'd be listed at the Guarantor of my son's bills when bringing him in.  This was not posted anywhere at the doctor's ****** nor verbally told to me.  This is a direct issue with Beacon ************* and your practices, not about my divorce.  When I called, I was told to have the bills moved to my ex wife's name you'd need her permission, but I never granted my permission to be Guarantor in the first place. Again, this is a direct issue with Beacon ************* billing practices not my divorce.

  When my ex wife brought my son in the month of June, I was billed for this even though I did not bring him in.  This is a direct issue with Beacon ************* billing practices, not my divorce.  Noted in bill added above in jpeg form.  

  As shown in the jpeg I shared above, Beacon ************* has been sending me texts (which I did not authorize Beacon to do) addressed to my ex wife.  This is a direct issue with Beacon ************* billing practices and not my divorce.  

  I'd love for you to address how poorly run your billing department is run and educated, but at this point I'd like to change your practices where you notify patients of whose responsible for billing at the time of bringing a patient in and correctly charge my ex wife for my son's 2-14-23 visit.  

  I'm asking for the above as a way of compensating me for all the time and effort I've put in dealing with a poorly run and educated billing department.

  Business Response

  Date: 09/07/2023

  The guarantor will be changed to the complainant's wife for this visit.  On any future visits, he will need to ask that she be listed as the guarantor rather than himself if he brings his child to the appointment or he will be listed, as is the normal practice.

  Media relations has been notified about the erroneous texts and should be making corrections so he no longer receives them.

   

  Customer Answer

  Date: 09/12/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:12/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because I am awaiting their review from the billing department.
  
  
  to see from documents that I obtained from the insurance company. However, every time that I talk with Beacon, I am told a different story about their processing of my refund. It is extremely frustrating!!!!

  Business Response

  Date: 01/02/2023

  This complaint has been forwarded to the billing department for a response.  The response will be forwarded once it is received.  

  Business Response

  Date: 01/05/2023

  Billing has reviewed the account and has corrected the error.  A request was made to refund the patient in the amount of overpay and that refund is set to be distributed to the patient as of 1/5/23.  We apologize for the inconvenience and error.  

• Initial Complaint

  Date:10/13/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:
  
  Although they have sent the required detailed billing AFTER this complaint was filed this does not resolve the issue.  They are legally required to provide detailed billing and I should not have to call more than 6 times to get it!  This is absolutely ridiculous!  They need to provide the paperwork on the first request.  I have also been advised to contact the State Attorney General regarding this matter.

  Business Response

  Date: 10/24/2022

  The complaint has been forwarded to our billing department for response.  Once the response is received, this complaint will be updated.

  Business Response

  Date: 11/10/2022

  We apologize for the issues the patient encountered with response time.  The billing department is aware of the concerns and continues to work on improvements in responses to requests.  If the patient has further issues in the future, the Patient Representative can be contacted at ************.  It appears the requested documents have been received.  If not, please contact the Patient Representative for assistance.