Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vic's towing and recovery picked up my vehicle after it was stolen on 11/10/24 and i found it 3 days later on 11/13/24. She gave me the run around and told me I first had to get a new registration to confirm it was my car which I did, confirmed it and then she continued to tell me that I needed to file for a title and sign it over to them which I agreed to do. She then put a lien on my title after 2 days and I talked to her and told her I had to come up with the money for a title first & that I was going to file for a speedy title so I could sign it over and get my belongings. She then told me that it was pointless for me to have filed for the title because she already did her paperwork days ago and then told me that I needed to pay her $160 to get my belongings back. She has the license plate to my vehicle two prescriptions of medication my house keys and work keys for a school at that. And will not allow me to retrieve my belongings without giving her $160 and she never gave me the time to even sign over my title to her knowing my situation and the fact that I was now on foot to do all of this because I no longer had a vehicle since it was stolen. I thought legally she had to give me at least 15 days to claim my property and she already had a lien on my title 4 days after it was recovered. Even after speaking with her and telling her what was going on.

  Business Response

  Date: 11/25/2024

  we got this car on 11/11/23 @ 4;09am i told her to bring in her title in she said she cant find it , she called at 2 pm same day( she knew exactly where the car was cause they have to call her when it was recovered ). so i told her she would have to pay the 160 paperwork fee she didnt agree , & she stated she had stuff in the car but how does she know that if the car was stolen ,   all she can do now is take the car & pay the total bill, im tired of being cussed at by her man & the calling & hanging up & threatning our establishment. she called same day 11/11/24 she knew it was here but didnt have car insurance , nor did she want to pay the ****** bill at the time , so i told her to sign the title over , she stated it would tske 2 weeks , i told her the car cant sit here undocumented that we would file our own paoerwork $ she would be reliable for that fee , which is cheaper than the original bill, there was no communication for 1.5 weeks .i checked with police only thing that was in the car was a phone & sjcpd has that phone. this whole report is cause she mad ! she wasting peoples time. over the car if she would have had insurance they would have paid , or she could have signed her title over but police states no property was in the car , she never even had the registration to prove it was her car . i cant wait 2 weeks for a title to be obtained while the car sits to rack up more money . at this point in time all she can do is pay the whole bill & take the totalled stolen , no insurance having vehicle with her . the sbpd & county pd said there was nothing but a phone recovered , it was stolen so if that stuff was in there it wasnt when the car was recovered . 

   

                                                                                                          thanks for your time ,

                                                                                                                 Vic's Towing & Recovery LLc ************ 

  Customer Answer

  Date: 11/25/2024

   I am rejecting this response because: everything she stated in her response was a lie!! I have my phone calls documented.  I also did not know where my car was for 2 days since no one called me to inform me of where it was!! I had to find it through social media. When I talk to her the very first day that I discovered where my car was she told me to get it registration which I did and confirmed that it was my car. I then told her that I would have to wait a day or two to come up with my title to either find it or get the money for a new one. So filed for a speedy title which cost me $42 like she told me to do at the time we spoke. she told me my price to get my vehicle out was $450 that day not $225.. and that I would have to sign over the title which I had no problem doing. But by the time I got my title she told me that she already did her paperwork days ago. Which she had a mechanics lien put on my vehicle by 11/15/24 when she stated in her response that she picked up my vehicle on 11/11 at 4:00 a.m.. not once did she tell me there was no property in my vehicle she keeps giving me the runaround about prices first she told me $60 to get my stuff out after she told me that my title was now VOID, I spoke with the police department they told me that she indeed did have to give me my belongings back so my husband and she then told him $160 to get my belongings out. There were two prescriptions of medication in that car and speakers and a lot more belongings I'm going to get in contact with the police department for their inventory when they called it in, because clearly Vics cannot be trusted. Every single thing she just stated in her response was a lie never once did I call and yell at anybody or cuss at anybody. I just want my belongings back & my plate that I know for a fact was still on the car. This is unfair and definitely not legal I will be hiring a lawyer. I can't believe it is hat difficult to just give me my belongings back from my stolen vehicle.

   

  
  

  Business Response

  Date: 12/02/2024

  all you can do now is come & get your vehicle & all its contents , we have to file a lien in a timely matter , if you would have had insurance on the car ur insurance would have paid for it , so the bottom line is come pay ir bill take ur car with you . we have an attorney as well . nothing that i said was a lie & sbpd knows more about that "theft" than you know . & if the car was stolen 9x out of 10 the property gets removed by whoever stole the vehicle i refuse to argue over this any longer . see you in court .  

  Customer Answer

  Date: 12/04/2024

   I am rejecting this response because: 
  
  
  

• Initial Complaint

  Date:06/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 06/22/2022 I was told the price to release my car was 295 when I arrived one of their family members didnt like my sister so I was ****** charged the fee of 535$ to release my car. after trying to talk civilly and resolve the issue I was verbally attacked with racial slurs as well as the owner Vic tried to physically attack me (I am 7 1/2 months pregnant as well). They say there is a fee for telling me the car is there (i called myself when the car was found because i reported it stolen there was never them contacting me) there was a 35$ fee (i was told friday night that the owner wouldnt be in until monday yet on 06/22/2022 he told me he was the owner and their site states they are open saturday they wouldnt release my car though until monday) When asked was the car driveable they said yes when I got there the car was not and it has to be towed. they were also inside of my car.

  Business Response

  Date: 07/03/2022

  You and whom ever you brought to our establishment threatened To shoot my staff we tried to help you because you were pregnant and you did nothing but caused issues it is on body cam as well

  Customer Answer

  Date: 07/05/2022

   I am rejecting this response because:
  it is not true. body cam of officer shows *** the owner trying to attack me at me 7 month pregnant customer as well as verbally adulting me. Stated I did nothing and cameras show I did nothing *** and his employees threatened who I was with and we left only for me to come back and be ****** charged. it wasnt help because nobody knew I was pregnant until I got there and was rudely approached and threatened multiple times. They even called their family up there who I just so happen to know by mere coincidence. The officer noticing the behavior and how I was treated recommended I personally report to the BBB
  all cameras show I was not the one at fault nor the one doing the attacking. release video of your employee and my sister not me. or of you coming to the gate trying to attack me and the cop having to stop you because im a female and pregnant